Canon Pixma Mx492 User Guide

							Troubleshooting
The Machine Cannot Be Powered On
Printing Does Not Start
Paper Does Not Feed Properly/"No Paper" Error Occurs
Print Results Not Satisfactory
Ink Is Not Ejected
Paper Jams
If an Error Occurs
Cannot Send a Fax
Cannot Receive a Fax, Cannot Print a Fax
List of Support Code for Error
Search Each Function
Problems with Network Communication
Problems while Printing/Scanning from Smartphone/Tablet
Problems with Printing
Problems with Scanning
Problems with Faxing
Problems with the Machine
Problems with Installation/Downloading
About Errors/Messages Displayed
If You Cannot Resolve the Problem
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							Problems with Network Communication
Cannot Detect a Machine on a Network
Problems with the Machine while Using with Network
Other Problems with Network
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							Cannot Detect a Machine on a Network
Cannot Detect the Machine when Setting Up Network Communication
The Machine Cannot Be Detected in the Wireless LAN
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							Cannot Detect the Machine when Setting Up Network
Communication
If the machine could not be detected on the network when setting up the network communication, confirmthe network settings before redetecting the machine.
Cannot Detect the Machine during Wireless LAN Setup: Check 1
Important
•
If the machine cannot be detected while you are setting up the network communication using a USB
cable, the machine may be in the access point mode. In this case, finish the access point mode and enable the wireless LAN, then try to redetect the machine.
Using the Printer with the Access Point Mode
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							Cannot Detect the Machine during Wireless LAN Setup: Check 1
Are the machine and network device (router, etc.) turned on?Make sure that the machine is turned on.
Confirming that the Power Is On
Make sure that the network device (router, etc.) is turned on.
If the machine or the network device is turned off: Turn on the machine or the network device.
After turning on the machine or the network device, it may take some time until ready for use. After a while just turning on the machine or the network device, click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network
communication.
If the machine and the network device are turned on:
If the machine could not be detected after clicking  Redetect even when the machine and the network
device are turned on, or when you have turned them on, go to check 2.
Cannot Detect the Machine during Wireless LAN Setup: Check 2
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							Cannot Detect the Machine during Wireless LAN Setup: Check 2
Is the wireless LAN setting of the machine enabled?Make sure that the 
 or  icon is displayed on the LCD.
If the icon is not displayed: The wireless LAN setting of the machine is disabled. Enable the wireless LAN setting of the machine.
After enabling the wireless LAN setting, click  Back to Top on the Check Printer Settings  screen to try to
set up the network communication from the beginning.
If the icon is displayed:
Go to check 3.
Cannot Detect the Machine during Wireless LAN Setup: Check 3
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							Cannot Detect the Machine during Wireless LAN Setup: Check 3
Is the machine connected to the wireless router?By using the icon on the LCD, make sure that the machine is connected to the wireless router.
If the  icon is displayed:
The machine may be placed far away from the wireless router. Place the machine near the wireless router
temporarily, then click  Redetect on the Check Printer Settings  screen.
When the machine is detected, follow the instructions on the screen to continue to set up the network communication.
If the machine cannot be detected, the machine is not connected to the wireless router. Connect the machine to the wireless router.
Click  Back to Top  on the Check Printer Settings  screen to try to set up the network communication from
the beginning.
If the 
 icon is displayed:
Go to check 4.
Cannot Detect the Machine during Wireless LAN Setup: Check 4
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							Cannot Detect the Machine during Wireless LAN Setup: Check 4
Does the firewall function of your security software or operating system forcomputer interfere with setting up the network communication?
The firewall function of your security software or operating system for computer may limit communications
between the machine and your computer. Confirm the setting of firewall function of your security software
or operating system or the message appearing on your computer.
If the firewall function interferes with setting up:
•
When the message appears on your computer: If the message warning that Canon software is attempting to access the network appears on the
computer, set the security software to allow access.
•
When the message does not appear on your computer:
Cancel to set up, then set the security software to allow Canon software* to access the network.* On the Setup CD-ROM, select  win > Driver  > DrvSetup , then set the security software to allow the
file  Setup.exe  or Setup64.exe  to access the network.
After setting the security software, try to set up the network communication from the beginning.
Note
•
For the operating system firewall settings or the security software firewall settings, refer to the
instruction manual of the computer or software, or contact its manufacturer.
If there is no problem with the firewall settings: Go to check 5.
Cannot Detect the Machine during Wireless LAN Setup: Check 5
788
 
						

							Cannot Detect the Machine during Wireless LAN Setup: Check 5
Check the settings of the wireless router.Check the settings of the wireless router for the network connection such as IP address filtering, MAC
address filtering, or DHCP function.
Make sure that the radio channel of the wireless router and that assigned to the machine are the same.
For details on how to check the settings of the wireless router, refer to the instruction manual supplied
with the wireless router or contact its manufacturer.
If there is no problem with the settings of the wireless router:
Go to check 6.
Cannot Detect the Machine during Wireless LAN Setup: Check 6
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							Cannot Detect the Machine during Wireless LAN Setup: Check 6
Make sure that the machine is not placed far away from the wireless router.The wireless router is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the wireless router.
In addition, check where the machine and the wireless router are located and take the appropriate action.
•
Make sure that there is no obstruction between the machine and the wireless router. Wireless communication between different rooms or floors is generally poor. Adjust the location of the
machine and the wireless router.
•
Make sure that there is no source of radio wave interference near the machine or the wireless router.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is
placed nearby, the device may cause interference. Place the machine or the wireless router as far
away from the interference source as possible.
After checking above and taking the appropriate action, perform setup again.
Note
•
You can set up the network communication via USB. To set up via USB, select the  Set up the
network connection via USB  check box on the Check Printer Settings  screen and click Next.
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