Canon Pixma Mx492 User Guide

							Slow Scanning Speed
Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To
print, set it to around 300 dpi.
Resolution
Check 2  Set Fading Correction , Grain Correction , etc. to None.
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Check 3
 In IJ Scan Utility, deselect the  Correct slanted text document  / Detect the
orientation of text document and rotate image  checkbox and scan again.
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
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							"There is not enough memory." Message Is Displayed
Check 1 Exit other applications and try again.
Check 2 Reduce the resolution or output size and scan again.
Resolution
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							Computer Stops Operating during Scanning
Check 1 Restart the computer, reduce the output resolution in ScanGear (scanner
driver) and scan again.
Refer to "Output Settings" for your model from Home of the  Online Manual for details.
Check 2
 Delete unnecessary files to obtain sufficient free hard disk space, then scan
again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Check 3  In Folder to Save Temporary Files  of IJ Scan Utility, specify a folder on a
drive with sufficient free space.
Settings (General Settings) Dialog Box
Check 4  Multiple devices may be connected to USB ports.
Disconnect devices other than your scanner or printer.
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							Scanner Does Not Work after Upgrading Windows
Check Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ
Scan Utility.
Step 1: Uninstall MP Drivers.
Refer to "Deleting the Unnecessary MP Drivers" for your model from Home of the  Online Manual for how to
delete MP Drivers.
Step 2: Uninstall IJ Scan Utility.
•
Windows 8.1/Windows 8:
1.
Click the  Settings charm >  Control Panel  > Programs  > Programs and Features .
2.
Double-click Canon IJ Scan Utility .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
Note
•
In Windows 8.1 and Windows 8, a confirmation/warning dialog box may appear when installing,
uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows 7/Windows Vista:
1.
From the  Start menu, select  Control Panel  > Programs  > Programs and Features .
2.
Double-click Canon IJ Scan Utility .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
Note
•
In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing,
uninstalling, or starting up software.
This dialog box appears when administrative rights are required to perform a task. If you are logged on to an administrator account, follow the on-screen instructions.
•
Windows XP:
1.
From the  Start menu, select  Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Scan Utility , then click Change/Remove .
3.
When a confirmation appears, click  Yes.
4.
When uninstallation is complete, click  OK.
IJ Scan Utility is deleted.
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							Step 3: Reinstall MP Drivers and IJ Scan Utility.
Reinstall MP Drivers and IJ Scan Utility from the Setup CD-ROM or the web page.
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							Scanned Image Does Not Open
Check If the data format is not supported by the application, scan the image again and
select a popular data format such as JPEG when saving it.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
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							Scan Results Not Satisfactory
Scan Quality (Image Displayed on the Monitor) Is Poor
Scanned Image Is Surrounded by Extra White Areas
Cannot Scan at the Correct Size
Position or Size of the Image Cannot be Detected Correctly When Scanning
from the Operation Panel
Item Is Placed Correctly, but the Scanned Image Is Slanted
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
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							Scan Quality (Image Displayed on the Monitor) Is Poor
Check 1 If the image is jagged, increase the scanning resolution, or select  TIFF or PNG
in  Data Format  of the Settings dialog box.
Resolution
Settings Dialog Box
Check 2
 Set the display size to 100 %.
Some applications do not display images clearly if the display size is too small.
Check 3  If moire (stripe pattern) appears, take the following measures and scan again.
•
Set one of the following settings in the  Settings (Document Scan) dialog box, Settings (Custom Scan)
dialog box, or  Settings (Scan and Stitch)  dialog box of IJ Scan Utility, then scan from the IJ Scan Utility
main screen.
◦
Set  Select Source  to Magazine  and set Color Mode  to Color
◦
Select the  Reduce moire  checkbox in Image Processing Settings
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
Settings (Scan and Stitch) Dialog Box
•
On the Basic Mode  tab of ScanGear (scanner driver), select  Magazine (Color) in Select Source .
Refer to "Basic Mode Tab" for your model from Home of the  Online Manual for details.
•
On the Advanced Mode  tab of ScanGear, set  Descreen in Image Settings  to ON .
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Note
•
If moire appears when you scan a digital print photo, take the above measures and scan again.
Check 4
 Check the monitor's color depth.
Refer to Help of Windows or the monitor's manual for details on how to check the monitor's color depth.
Check 5  Clean the platen and document cover.
Check 6 If the document is in poor condition (dirty, faded, etc.), then set  Reduce Dust
and Scratches , Fading Correction , Grain Correction , etc. in Image Settings  on the
Advanced Mode  tab of ScanGear.
Refer to "Image Settings" for your model from Home of the  Online Manual for details.
Check 7
 If the color tone of images is different from the original document, take the
following measures and scan again.
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							•On the Advanced Mode  tab of ScanGear, set  Image Adjustment in Image Settings  to None .
Refer to "Image Settings" for your model from Home of the  Online Manual for details.•
On the Color Settings  tab in the Preferences  dialog box of ScanGear, set  Color Matching.
Refer to "Color Settings Tab" for your model from Home of the  Online Manual for details.
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							Scanned Image Is Surrounded by Extra White Areas
Check Specify the scan area.
Click 
 (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping
frame (scan area) according to the item size.
You can also manually specify the scan area in thumbnail view or when there are white margins along the item
(for example, in photos), or when you want to create custom cropping frames.
Adjusting Cropping Frames in the Image Stitch Window
Note
•
Refer to "Adjusting Cropping Frames (ScanGear)" for your model from Home of the  Online Manual for how
to adjust cropping frames with ScanGear (scanner driver).
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