Canon Pixma Mx492 User Guide

							Telephone Problems
Cannot Dial
Telephone Disconnects During a Call
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							Cannot Dial
Check1 Is the telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Basic Connection
Check2  Is the telephone line type of the machine or the external device set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
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							Telephone Disconnects During a Call
Check Is the telephone line cable or the telephone (or a peripheral device such as an
external telephone, an answering machine, or a computer modem) connected correctly?
Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone, an answering machine, or a computer modem) are connected correctly.
Connecting the Telephone Line
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							Problems with the Machine
The Machine Cannot Be Powered On
The Machine Turns Off Unintentionally
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
LCD Cannot Be Seen At All
An Unintended Language Is Displayed on the LCD
FINE Cartridge Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
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							The Machine Cannot Be Powered On
Check1 Press the  ON button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the machine, then turn it back on.
Check3  Unplug the machine from the power supply, then plug the machine back in and
turn the machine back on after leaving it for at least 3 minutes.
If the problem is not resolved, contact the service center.
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							The Machine Turns Off Unintentionally
Check Disable the setting to turn the unit off automatically.
The machine turns off automatically according to the elapsed time you specified if the setting to turn the unit off automatically is enabled.
If you do not want the machine to turn off automatically, open the printer driver setup window and in  Auto Power
under the  Maintenance  sheet, select  Disable for Auto Power Off .
Note
•
You can also enable the machine to turn off automatically from the operation panel of the machine or
ScanGear (scanner driver).
•
From the operation panel of the machine:
Auto power off
•
From ScanGear (scanner driver):
Scanner Tab
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							Cannot Connect to Computer with a USB Cable Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does
Not Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on
your computer.
Important
•
For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
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							Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
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							LCD Cannot Be Seen At All
•
If the POWER lamp is off:
The machine is not powered on. Connect the power cord and press the  ON button.
•
If the POWER lamp is lit:
The LCD may be in the screen-saver mode. Press a button other than the  ON button on the operation
panel.
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							An Unintended Language Is Displayed on the LCD
Select the language you want to be displayed according to the following procedure.
1.
Press the Setup button, then wait for about 5 seconds.
2.
Press the  button twice, then press the  OK button.
3.
Press the  button twice, then press the  OK button.
4.
Press the  button repeatedly to display the rightmost menu.
5.
Press the  button 3 times, then press the  OK button.
6.
Use the  button to select the language for the LCD, then press the  OK button.
The desired language is displayed on the LCD.
7.
Press the  Stop button.
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