Canon Pixma Mx492 User Guide

							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper.
Loading Paper
•
When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4 Make sure of the following when you load envelopes.
When printing on envelopes, refer to 
Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
Check5  Is the cassette set properly?
Push the cassette so that the 
 mark on the cassette aligns with the front panel as illustrated below.
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							When the cassette is set properly, you hear an electric sound once.
Check6 Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check7  If multiple sheets of plain paper is fed from the machine, select the setting for
preventing double-feed of plain paper.
If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain
paper using the operation panel or your computer.
* After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is
applied from the next time.
•
To set by using the operation panel
Press the  Setup button, select  Device settings  and Output settings  in this order, and then set  Prevent
double-feed  to ON .
Changing the Machine Settings on the LCD
•
To set by using your computer
Open the printer driver setup window, and in  Custom Settings in the Maintenance  sheet, select the
Prevent paper double-feed  check box, and then click OK.
To open the printer driver setup window, see 
How to Open the Printer Driver Setup Window .
Note
•
Printing speed will be reduced if Prevent paper double-feed function is enabled.
Check8
 Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
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							Copying/Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the machine off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components.
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							Problems with Scanning
Problems with Scanning
Scan Results Not Satisfactory
Software Problems
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							Problems with Scanning
Scanner Does Not Work
ScanGear (Scanner Driver) Does Not Start
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not
Appear
Cannot Scan Multiple Items at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanner Does Not Work after Upgrading Windows
Scanned Image Does Not Open
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							Scanner Does Not Work
Check 1 Make sure that your scanner or printer is turned on.
Check 2 Connect the USB cable to a different USB port on the computer.
Check 3  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4  Restart the computer.
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							ScanGear (Scanner Driver) Does Not Start
Check 1 Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 2  Select your scanner or printer on the application's menu.
Important
•
If your scanner or printer name is displayed multiple times, select the one that does not include WIA.
Note
•
The operation may differ depending on the application.
•
Use the WIA driver when scanning from a WIA-compliant application.
Scanning with WIA Driver
Check 3 Make sure that the application supports TWAIN.
You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.
Check 4  Scan and save images with IJ Scan Utility and open the files in your
application.
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							Error Message Appears and the ScanGear (Scanner Driver) ScreenDoes Not Appear
Check 1  Make sure that your scanner or printer is turned on.
Check 2  Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3  Connect the USB cable to a different USB port on the computer.
Check 4  If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5  Make sure that MP Drivers is installed.
If not installed, install MP Drivers from the Setup CD-ROM or the web page.
Check 6  Select your scanner or printer on the application's menu.
Note
•
The operation may differ depending on the application.
Check 7 Make sure that the application supports TWAIN.
You cannot start ScanGear (scanner driver) from applications not supporting TWAIN.
Check 8  Exit ScanGear if it is running on another application.
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							Cannot Scan Multiple Items at One Time
Check 1 Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Check if you can properly scan one item.
Some applications do not support multiple image scanning. In that case, scan each item individually.
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							Cannot Scan Properly with Auto Scan
Check 1 Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Multiple item scanning may not be supported.
Some applications do not support multiple image scanning. In that case, scan each item individually.
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