Canon Pixma Mx492 User Guide

							FINE Cartridge Holder Does Not Move to the Position for Replacing
Check1 Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The FINE cartridge holder will not move unless the power is on. If the  POWER lamp is off, close the paper output
cover and turn the machine on.
Check2  Is the Alarm lamp flashing?
Close the paper output cover, confirm the number of times the  Alarm lamp is flashing, take the appropriate
action to resolve the error, and then reopen it. For details on how to resolve the error, see 
List of Support Code
for Error .
Check3
 Has the paper output cover been left open for 10 minutes or longer?
If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves to the position to protect it to prevent the print head from drying out. Close and reopen the paper output cover to return the FINEcartridge holder to the position for replacing.
Check4  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the FINE cartridge holder may not move to the position for replacing since the print head may overheat.
Note
•
Do not open the paper output cover while printing is in progress; otherwise, an error occurs
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							Printer Status Monitor Is Not Displayed
Check Is the printer status monitor enabled?
Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
1.
Open the printer driver setup window.
How to Open the Printer Driver Setup Window
2.
On the  Maintenance  sheet, click View Printer Status .
3.
Select Enable Status Monitor  on the Option menu if it is not selected.
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							Problems with Installation/Downloading
Cannot Install the MP Drivers
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
Appear
How to Update MP Drivers in Network Environment
Uninstalling IJ Network Tool
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							Cannot Install the MP Drivers
•
If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
Start the installation following the procedure below.
1.
Select items as shown below.
◦
In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
Computer  from the list on the left.
◦
In Windows 7 or Windows Vista, click  Start then  Computer .
◦
In Windows Vista, click  Start then  Computer .
◦
In Windows XP, click  Start then  My Computer .
2.
Double-click the  CD-ROM  icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website.
Note
•
If the CD-ROM icon is not displayed, try the following:
•
Remove the CD-ROM from your computer, then insert it again.
•
Restart your computer.
If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
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							•If you are unable to proceed beyond the Printer Connection screen:
Note
•
The printer is not detected. Check the connection. may be displayed depending on the
computer you use.
Check1  Make sure that the USB cable is securely plugged in to the machine and the
computer.
Check2  Follow the procedure below to connect the machine and the computer
again.
1.
Turn the machine off.
2.
Unplug the USB cable from the machine and the computer, then connect it again.
3.
Turn the machine on.
Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
MP Drivers.
1.
Click  Cancel .
2.
Click Start Over  on the Installation Failure  screen.
3.
Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-
ROM.
4.
Turn the machine off.
5.
Restart the computer.
6.
Make sure that you have no application software running.
7.
Insert the CD-ROM again, then install the MP Drivers.
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							•In other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
website.
Note
•
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
reinstalling.
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							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
Does Not Appear
If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
following.
Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest Easy-WebPrint EX onto your computer from our website.
Note
•
If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
•
While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
Explorer's  View menu?
If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
to enable it.
Check3  Check the following to make sure that your system environment supports Easy-
WebPrint EX.
•
Is it installed on the computer with proper system requirements?
•
Did you start it using a compatible version of Internet Explorer?
Visit our website to confirm the details on the system requirements of Easy-WebPrint EX.
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							How to Update MP Drivers in Network Environment
Download the latest MP Drivers in advance.
To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
Drivers for your model.
After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
connection method selection screen is displayed, select  Use the printer with wireless LAN connection
according to the connection method you use. The machine will be detected automatically in the network.
After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
Note
•
You can use the machine over a LAN without performing setup again.
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							Uninstalling IJ Network Tool
Follow the procedure below to uninstall IJ Network Tool from your computer.
Important
•
Even if IJ Network Tool is uninstalled, you can print and fax over network or scan from the computer.However, you cannot change the network settings over network.
•
Log into a user account with administrator privilege.
1.
Perform the procedure to uninstall IJ Network Tool.
•
In Windows 8.1 or Windows 8:
1.
Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows 7 or Windows Vista:
1.
Click Start > Control Panel  > Programs  > Programs and Features .
2.
Select Canon IJ Network Tool  from the program list, then click  Uninstall.
If the  User Account Control  screen appears, click Continue.
•
In Windows XP:
1.
Click Start > Control Panel  > Add or Remove Programs .
2.
Select Canon IJ Network Tool  from the program list, then click  Remove.
2.
Click Yes when the confirmation message appears.
When the message prompting you to restart your computer is displayed, click  OK to restart your
computer.
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							About Errors/Messages Displayed
If an Error Occurs
A Message for Faxing Is Displayed on the Fax Standby Screen
A Message Is Displayed
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