Canon Pixma Mx492 User Guide

							The Machine Cannot Be Detected in the Wireless LAN
Check1 Make sure that the machine is turned on.
Check2  Is Change LAN  in LAN settings  under Device settings  set to LAN inactive ?
Check3
 When the machine is connected to the computer temporarily using a USB
cable, make sure that the USB cable is connected properly.
When you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool
through USB connection, make sure that the machine is connected to the computer with a USB cable securely.
Connecting the Machine to the Computer Using a USB Cable
Check4  Make sure that the machine setup is completed.
If not, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Check5  When using IJ Network Tool, click  Update to search for the machine again.
Canon IJ Network Tool Screen
Check6
 When searching for a machine over a network, make sure that the machine is
associated with the port.
When  No Driver  is displayed under  Name in IJ Network Tool, there is no association. Select  Associate Port on
the  Settings  menu, then associate the port with the machine.
When the Printer Driver Is Not Associated with a Port
Check7
 Make sure that the network settings in the machine are identical with those of
the wireless router.
Refer to the instruction manual provided with the wireless router or contact its manufacturer to check the wireless
router settings, and then modify the machine settings.
How to Set an Encryption Key
Check8  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check9  Make sure that the machine is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the machine
within 164 ft. / 50 m from the wireless router.
Check10  Make sure that there is no source of radio wave interference in your vicinity.
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							If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed nearby,the device may cause interference. Place the wireless station as far away from the interference source as
possible.
Check11  Make sure that the network settings of the computer are correct.
Make sure that the computer can communicate with the wireless router over the wireless LAN.
Check12  Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
Check13  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check14  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to theinstructions on our website.
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							Problems with the Machine while Using with Network
The Machine Stopped Working Suddenly
Forgot a Wireless Router Name, SSID, or a Network Key
The Administrator Password Set to the Machine Was Forgotten
Cannot Use the Machine on Replacing a Wireless Router or Changing Its
Settings
Printing Speed Is Slow
Ink Remaining Level Is Not Displayed on Printer Status Monitor of the Machine
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							The Machine Stopped Working Suddenly
Cannot Communicate with the Machine after the Network Settings Are Changed
Cannot Communicate with the Machine over the Wireless LAN
Cannot Communicate with the Machine while It Is in the Access Point Mode
Cannot Print, Scan, or Fax from a Computer Connected to the Network
Cannot Communicate with the Machine after the Network Settings Are
Changed
It may take a while for the computer to obtain the IP address, or you may need to restart your computer.
Search for the machine again after confirming a valid IP address is assigned to the computer.
Cannot Communicate with the Machine over the Wireless LAN
Check1  Make sure that the machine is turned on.
Check2  Are the network settings of the machine identical with those of the wireless
router?
Make sure that the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the machine, print out the network setting information.
Printing Out Network Setting Information
If the network settings of the machine are not identical with those of the wireless router, change the network
settings of the machine to match with those of the wireless router using IJ Network Tool.
Check3  Make sure that the machine is not placed far away from the wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the wireless router.
Check4  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check5  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
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							Check6 Make sure that the network settings of the computer are correct.
For the procedures to connect a network device to the computer and set them up, refer to the instruction manual of your network device or contact its manufacturer.
Check7  Make sure that the radio status is good and adjust the installation positions
while monitoring the radio status with IJ Network Tool.
Monitoring Wireless Network Status
Check8  Make sure that a valid wireless channel is used.
The wireless channel to be used may be limited depending on wireless network devices installed in the
computer. Refer to the instruction manual provided with your computer or your wireless network device to specify the valid wireless channel.
Check9  Make sure that the channel confirmed in Check 8 can communicate with the
computer.
If not, change the channel set to the wireless router.
Check10  Make sure that the firewall of the security software is disabled.
If the firewall function of your security software is turned on, a message may appear warning that Canon
software is attempting to access the network. If the warning message appears, set the security software to
always allow access.
If using any programs that switch the network environment, check their settings. Some programs will enable a
firewall by default.
Check11  When using a router, connect the machine and computer to the LAN side
(same network segment).
If the problem is not resolved, perform setup again with the Setup CD-ROM or perform it according to the instructions on our website.
•
For placement:
Make sure that there is no barrier or obstacle between the wireless router and the machine.
Note
•
When you connect the machine to a Windows XP computer by cableless setup: Follow the procedure below to perform settings of the machine and the computer.
1.
Enable the access point mode of the machine.
2.
Right-click the  Wireless Network Connections  icon on the notification area on the desktop,
then click  View Available Wireless Networks .
3.
Select the network name on the screen displayed, then click  Connect.
Select "XXXXXX-MXXXXseries" ("XX" represents alphanumeric characters.) as the network
name.
4.
Enter the network key on the screen displayed, then click  Connect.
As a default, the serial number of the machine is used as a network key. Confirm the serial
number on the rear of the machine.
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							5.Perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
Cannot Communicate with the Machine while It Is in the Access Point
Mode
Check1  Make sure that the machine is turned on.
Check2 Is Change LAN  in LAN settings  under Device settings  set to LAN inactive
or  Wireless LAN ?
Select  Access point mode .
Check3
 Have you selected the machine as the destination of your external
communication devices (e.g. computers, smartphones, or tablets)?
Select the access point name (SSID) of the machine with your external communication devices.
Check4  Have you entered the proper password specified for the access point mode?
If the security setting of the access point mode is enabled, you need to enter the password to connect your external communication device to the machine. Confirm the specified password, then enter the proper one.
Check5  Make sure that external communication devices are not placed far away from
the machine.
Locate your external communication device close enough to communicate with the machine.
Check6  Make sure that there is no obstruction.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the devices.
Check7  Make sure that there is no source of radio wave interference in your vicinity.
If a device (e.g. microwave oven) using the same frequency bandwidth as the wireless station is placed
nearby, the device may cause interference. Place the wireless station as far away from the interference source
as possible.
Check8  Are you trying to connect 6 devices or more?
You can connect up to 5 devices using the access point mode.
Cannot Print, Scan, or Fax from a Computer Connected to the
Network
Check1  Make sure that the network settings of the computer are correct.
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							For the procedures to set up the computer, refer to the instruction manual of your computer or contact itsmanufacturer.
Check2  If the MP Drivers are not installed, install them.
Install the MP Drivers with the Setup CD-ROM or install them from our website.
Check3  Make sure that access control is not set to the wireless router.
For the procedures to connect a wireless router and set it up, refer to the instruction manual of your wireless
router or contact its manufacturer.
Note
•
To check the MAC address or the IP address of the computer, see Checking the IP Address or the MAC
Address of the Computer .
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							Forgot a Wireless Router Name, SSID, or a Network Key
Cannot Connect with a Wireless Router to Which a WEP or WPA/WPA2 Key Is Set (You Forgot the WEP
or WPA/WPA2 Key)
How to Set an Encryption Key
Cannot Connect with a Wireless Router to Which a WEP or WPA/
WPA2 Key Is Set (You Forgot the WEP or WPA/WPA2 Key)
For information on how to set up the wireless router, refer to the instruction manual provided with the
wireless router or contact its manufacturer. Make sure that the computer and the wireless router can
communicate with each other.
After that, set up the machine to match the settings of the wireless router using IJ Network Tool.
How to Set an Encryption Key
For information on how to set up the wireless router, refer to the instruction manual provided with the
wireless router or contact its manufacturer. Make sure that the computer and the wireless router can
communicate with each other.
After that, set up the machine to match the settings of the wireless router using IJ Network Tool.
•
When using WEP
The key length, key format, the key to use (one of 1 to 4), and the authentication method must match
among the wireless router, the machine, and the computer.
In order to communicate with a wireless router that uses automatically generated WEP keys, you
must configure the machine to use the key generated by the wireless router by entering it in
hexadecimal format.
Normally, select  Auto for the authentication method. Otherwise, select  Open System or Shared Key
according to the setting of the wireless router.
When the  WEP Details  screen appears after clicking  Set on the  Search screen, follow the on-screen
instructions and set the key length, the key format, the key number, and the authentication method to
enter a WEP key.
For details, see 
Changing the WEP Detailed Settings .
•
When using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must match on the wireless router, the machine, and the computer.
Enter the passphrase configured on the wireless router (a sequence of between 8 and 63
alphanumeric characters, or a 64-character hexadecimal number).
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							Either TKIP (basic encryption) or AES (secure encryption) is selected automatically for the dynamic
encryption method.
For details, see 
Changing the WPA/WPA2 Detailed Settings .
Note
•
This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
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							The Administrator Password Set to the Machine Was Forgotten
Initialize the machine settings.
Select  All data , then the administrator password returns to the default.
Reset setting
After initializing the machine settings, perform setup with the Setup CD-ROM or perform it according to the instructions on our website.
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