Canon Pixma Mx492 User Guide

							Cannot Scan at the Correct Size
Check Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
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							Position or Size of the Image Cannot be Detected Correctly When
Scanning from the Operation Panel
Check 1  Make sure that the items are placed correctly.
Placing Items (When Scanning from a Computer)
Check 2 Check that the settings match the item to be scanned.
If you cannot scan properly by automatically detecting the item type, specify the item type and size.
When Scanning from the Operation Panel:Refer to "Setting Items for Scanning Using the Operation Panel of the Machine" for your model from Home of theOnline Manual  for details on the setting items when scanning from the operation panel.
When Scanning with IJ Scan Utility:
Scanning Documents
Scanning Photos
Scanning with Favorite Settings
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							Item Is Placed Correctly, but the Scanned Image Is Slanted
Check When Document or  Magazine is selected for  Select Source, deselect the
Correct slanted text document  checkbox and scan the item again.
Settings (Document Scan) Dialog Box
Settings (Custom Scan) Dialog Box
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							Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Check 1 Change the display setting in the application.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the application.
Note
•
You cannot reduce the image size in Paint. To reduce the display size, open the images in an application.
Check 2  Change the resolution setting in ScanGear (scanner driver) and scan again.
The higher the resolution, the larger the resulting image will be.
Resolution
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							Software Problems
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting
an E-mail Client
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							The E-mail Client You Want to Use Does Not Appear in the Screen
for Selecting an E-mail Client
Check  Check that the e-mail client's MAPI is enabled.
Refer to the e-mail client's manual for how to set MAPI.
If the problem is not solved even when MAPI is enabled, select  None (Attach Manually) in the screen for
selecting an e-mail client, then manually attach the image to the outgoing e-mail.
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							Problems with Faxing
Problems Sending Faxes
Problems Receiving Faxes
Cannot Send a Fax Clearly
Telephone Problems
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							Problems Sending Faxes
Cannot Send a Fax
Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial by
Entering the Numbers
Errors Often Occur When You Send a Fax
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							Cannot Send a Fax
Check1 Is the power turned on?
•
You cannot send faxes if the power is turned off. Press the  ON button to turn the power on.
•
If you unplugged the power cord without turning off the power (the  POWER lamp is lit), reconnecting it turns
on the power automatically.
•
If you unplugged the power cord after pressing the  ON button to turn off the power (the  POWER lamp is
off), reconnect it, then press the  ON button to turn on the power.
•
If the power was turned off due to power failure, etc., the power is automatically turned on when the power
failure is resolved.
Important
•
Confirm that the  POWER lamp is off before unplugging the power cord, then unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are
deleted.
For details on how to unplug the power cord, refer to 
Notice for Unplugging the Power Cord .
Note
•
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord,
the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT) will be printed after
turning the machine on.
For details, see 
Summary of Reports and Lists .
Check2
 Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
Check3  Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
Check4  Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
Check5  Is Hook setting  set to Disable ?
When you send a fax manually, dial the number with  Enable selected for  Hook setting  in Security control
under  Fax settings , or dial the number using the telephone connected to the machine.
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							Security control
Check6 Is Dial tone detect  set to ON?
Resend the fax after a while.
If you still cannot send the fax, select  OFF for Dial tone detect  in Adv. FAX settings  under Fax settings .
Adv. FAX settings
Check7
 Is the fax number registered correctly in the machine's directory?
Check the recipient's fax/telephone number, correct the fax/telephone number registered in the machine's directory, then send the document again.
Changing Registered Information
Note
•
You can check the registered information in the machine's directory by printing RECIPIENT TELEPHONE
NUMBER LIST.
Summary of Reports and Lists
Check8  Does an error occur during transmission?
•
Ensure that a message is displayed on the Fax standby screen. When a message is displayed on the Fax
standby screen, check the cause.
A Message for Faxing Is Displayed on the Fax Standby Screen
•
Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check9  Is the document loaded properly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check10  Does a printer error occur?
Ensure that an error message is displayed on the LCD. When an error message is displayed on the LCD, check
the cause.
When the error message with the support code is displayed, refer to 
List of Support Code for Error .
When the error message without the support code is displayed, refer to 
A Message Is Displayed .
If you are in a hurry, press the  Stop button to close the message, then send the fax.
Check11
 Is the telephone line connected correctly?
Reconnect the telephone line cable to the telephone line jack.
Basic Connection
If the telephone line is connected correctly, there is a problem with your telephone line. Contact your telephone
company and the manufacturer of your terminal adapter or telephone adapter.
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