Canon Pixma Mx492 User Guide

							5.
Close the document feeder cover, then turn on the machine.When rescanning the document after clearing the error, rescan it from the first page.
If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
Note
•
The document may not feed properly depending on the media type, or your environment, such aswhen the temperature and humidity are either too high or too low.
In this case, reduce the number of document pages to approximately half of the loading capacity.
If the document still jams, use the platen glass instead.
921
 
						

							Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper either from the paper output slot or from thetransport unit, or if the jammed paper remains inside the machine, remove the paper following the procedure
below.
Important
•
The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Turn the machine off after making sure that it has completed sending or receiving all the faxes. Do not
unplug the power cord when turning the machine off.
If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
Note
•
If you need to turn off the machine to remove jammed paper during printing, press the  Stop button to
cancel print jobs before turning off the machine.
1.
Turn off the machine, and unplug the power cord of the machine from the power supply.
2.
Open the paper output cover.
Remove the paper in the cassette if any.
Important
•
Do not touch the clear film (A).
If the paper or your hands touch the clear film and blot or scratch it, the machine can be damaged.
3.
Make sure that the jammed paper is not under the FINE cartridge holder.
922
 
						

							If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge
or the left edge whichever is easier to remove the paper.
When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge.4.
Hold the jammed paper with your hands.
If the paper is rolled up, pull it out.
5.
Pull the paper slowly not to tear it, then pull the paper out.
6.
Make sure that all the jammed paper is removed.
923
 
						

							If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the
piece of paper if it remains.•
Does the piece of paper remain under the FINE cartridge holder?
•
Does the little piece of paper remain inside the machine?
•
Does the piece of paper remain in the right side or the left side space (B) inside the machine?
7.
Close the paper output cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
Note
•
When reloading the paper, make sure that you are using suitable paper for printing and are loading it correctly. If the message about paper jam is displayed on the LCD of the machine or on
the computer screen when you resume printing after removing all the jammed paper, a piece of
paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues
after removing the paper, contact the service center.
924
 
						

							In Other CasesMake sure of the following:
Check1  Are there any foreign objects around the paper output slot?
Check2 Is the paper curled?
Load the paper after correcting its curl.
925
 
						

							1003Cause
The machine is out of paper, or paper does not feed.
Action Close the paper output tray, pull the cassette out, then load the paper.When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.
After loading the paper, push the cassette so that the 
 mark on the cassette aligns with the front panel
as illustrated below.
When the cassette is inserted properly, you hear an electric sound once.
Open the paper output tray, then press the machine's  OK button.
Note
•
If you want to cancel printing, press the machine's  Stop button.
926
 
						

							1200Cause
The paper output cover is open.
Action
Close the paper output cover and wait for a while.
Do not close it while you are replacing a FINE cartridge.
927
 
						

							1203Cause
The paper output cover is opened while printing is in progress.
Action If paper is left inside the machine, remove the paper slowly with both hands and close the paper output
cover.
Press the machine's  OK button to dismiss the error.
The machine ejects one blank sheet of paper and resumes printing from the next paper. The machine will not reprint the page that was printed when the paper output cover is opened. Try printing
again.
Important
•
Do not open or close the paper output cover while printing is in progress, as this can damage the
machine.
928
 
						

							1250Cause
The paper output tray is closed.
Action
Open the paper output tray to resume printing.
929
 
						

							1401Cause
The FINE cartridge is not installed.
ActionInstall the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
930