GTE Omni Si Database Technical Practices Manual
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TL-130400-1001Record Code DK: Repertory Dial Key Code16.5 Record Code DK, Figure 16.5, defines the set of repertory dial numbers that can be assigned to agent groups. The maximum number of entries for each repertory dial set is 17, corresponding to the repertory dial keys on the CAS Main instrument. If the agent group is ACD, the maximum number of code entries is 16. One entry should be made for each agent group. Use one record for each repertory dial number in each of the sets. I1 I1 I1 I1718191011 I21c-+-+-+-u-+ -.I._*-.A16.5 iIIIIII1IIIIII II II II II II II II II -T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-T-~-~-~-~-i11111111212121212121212121213131313131313131313l416171819101112131415161718191011121314151617181910, -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-~ 8l87r-1 18 IIO Ik-i’ J.A- D-315
TL-130400-1001COL.NO. Table 16.5Entry Field for Record Code DK COL.VALID NAMEENTRIESCOMMENTS 12Set NumberO-3 = numberThis field determines the set used. 13-14Repeat Dial Key00-l 6 = number - Number “IThis field determines the repertory dial key. 15-30Dial Key CodeA-ZIndicate the repertory dial key characters o-9assigned to the indicated dial key. I-Each dial key code can be 16 characters._? ‘-NOTE: The following seven ASCII characters =can also be entered in the dial key code: .& = pause * 9(= in character position 1, repertory dial key applies to line 1 . . . , w #’) = in character position 1, repertory dial key applies to line 2 < = in character position 1, auto connect to line 2 auto disconnect line 2; if active, enter line 1 on hold $>= in character position 1, auto connect to and blank=line 2 and enter line 1 on hold allowable entries% = hookswitch flash @ = release 8187SW 5210
TL-130400-1001Record Code RC: Release Link16.6 Record Code RC, Figure 16.6, defines the trunk Trunk Circuitcharacteristics associated with the CAS (Centralized Answering Service) Branch RLTs (Release Link Trunks). --------- r--- r-------------~--- T-T-------T . . ---------------------------------~I- fI 1;T T T T TITi;i I I1;163333 11I II E$ : ; II ;I5 IIII x 1111111 1,I II I’ I*1) T fT3161, T3171,I R’IT3181, T3191III I I I I :-T-T-t-T-t-T-t-t-t-T-t-t-II I IT-t-T-t-t-T-T-T-t-T-T-T-T-f-T-T-T-T-T-T-T-T-T-T-T-~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~t171819101112131415161718191011,2131415161718191011121314151617181910111213I ~-+-+-+-c-c-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-I L115lOlcIOIOII I I I I I I I I I I I I+-L-L-I-~-L-*-~-~-I-~-~-~-~-~-*-~-~-~-*-~-~I I I I I I I I I I I I I I I-~^*-~-~-*-~-~-~-I-~-~-~-~-~-~-I Figure 16.6Record Code RC: Release Link Trunk Circuit Data SheetSVR 5210 8l87 D-31 7
TL-130400-1001 COL. NO.Table 16.6Entry Field for Record Code RC COL.VALID NAMEENTRIESCOMMENTS 12-13Release Link00-l 5 = numberTrunk NumberThe release link trunk number must be unique across this record code. Each RLT number .=_must be unique across this form. 14--PEC .*0 = PEC numberEnter PEC 0. -The physical location for each RLT must be unique..-The card used is a double-width card. _ 15GroupA-D = groupWhich group (A, B, C, or D) within PEC 0 is numberthis card? 16-17Card Slot00-l 1 = slotWhich card slot within the group is this card? number 18Circuit NumberO-3 = assignedWhich circuit on the card is being used? circuit number 19-20Equipped StatusIS = in service Is the card in service or out of service? OS = out of service 21-22Release LinkRL= RLT card typeAssign the card type used to support this Trunk Type on Record Code trunk. FR-If an FB-17251 card is used, enter RL. EM = ERLT type on-If an FB-17201 card is used, enter EM. Record Code FR 23Guaranteed AccessY = required (CASEnter Y if the system guarantees a time slot Main)for the RLT circuits. - = not required-It is recommended to give RLTs guaranteed access. 24-27Release Link0000-9999 =Indicate the directory number assigned for Trunk Directory numbereach RLT that provides a special lOO-Test Number-m-e = N/Amillisecond tone to alert the agent that this is a test call. -When entering three-digit numbers, leave column 24 blank before entering the digits. NOTE: It is recommended that each branch have a test line. Due to the high cost of the RLT, this trunk should be tested daily for malfunctions. D-31 88187SVR 5210
TL-130400-1001Record Code SM:16.7 Record Code SM, Figure 16.7, defines the message that Source Messagesappears in the LCD (Liquid Crystal Display) of the agent’s instrument. These messages are displayed when a call from a source group is routed to an agent. T----------‘--r-------------------------------~-----------------------------~ I’ III II I12 ;II I r: ;T5333III I I __II- II.._.I F S N; R’” C; S G’I Im I ‘0 E O’E 010 RIMESSAGEI II; T’ -1; 0\C DIU P,(ASCII CHARACTERS)II R’ ,D EIRIII A’I- IC N’III N’I I ..II E 0;III s; III III C’ II I I_I IIII 0’II IIII D’ fII III IIII El II IIIII’ I II’ IIII’ I IIIIIII Ir-T-T-t-T-+-LII‘T-s-r-T-T-T-T-T-r-T-T-T-T-T-T-t-T-T-T-T-T-T-T-T-T-T-iI1 I1 II I1 I1 I1 11 I1 I1 I1 1212121212121212121213131313131313131313l4l~7:8~9,0,112,31415,6171819101112,314151617181910111213141516171819101I81IO1c-+-+-+-u-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-~ Figure 16.7Record Code SM: Source Messages Data Sheet Table 16.7Entry Field for Record Code SM COL.COL.VALID NO.NAMEENTRIESCOMMENTS 12-13Source Group00-31 = numberThis field determines the ..5xxce group Numbernumber. 14-29 MessageA-ZThis field determines the source message up o-9to 16 characters long. I ?= .* , #’& and blank=allowable entries SVR 5210 8187D-31 9
TL-130400-1001Record Code SP:16.8 Record Code SP, Figure 16.8, defines selected messages Special Messagesthat a supervisor can send to an agent. The system supports a maximum of eight messages. r---------r-r------‘------------------------~-------------------------------~ fI 1:I I I NlI I t DlII IT5334 II EII I’ ?.!II II I I IMESSAGEI II (ASCtl CHARACTERS)IIII II II II II II I II1I II I II IT-t-T-T-T-T-T-T-T-T-T-T-T-r-r-t-r-T-T-T-T-T-T-T-T-T-T-iI1 I1 I1 I1 11 I1 11 I1 11 11 1212121212121212121213131313131313131313l4l~7~6~9101112131415161718191011121314151617181910111213141516171819101181101c-+-+-+-u-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-~-+-+-+-~C-4L51510151 PI01 I I I I I I I I I I I I I I I I I I I I I I II I I II I--L-L-~-L-L-*-~-I-~-~-~-1-~-1-1-~-~-1-*-~-~-*-~-*-~-~-*-~-~-~-~-*-~-----~ Figure 16.8Record Code SP: Special Messages Data Sheet COL.NO. Table 16.8Entry Fields for Record Code SP COL.VALID NAMEENTRIESCOMMENTS 12MessageO-7 = numberThis field determines the number assigned to Numberthe message. -This number is used by the system for identification purposes. 13-28MessageA-ZThis field determines the special message that o-9will appear on the agent’s instrument. I-This message can be up to 16 characters ?long.= .* , #’ $ and blank=allowable entries D-3208187SVR 5210
TL-130400-1001Record Code TM:16.9 Record Code TM, Figure 16.9, defines the supervisor’s Supervisor Talk/Monitorrepertory dial key code (one maximum). This table has been Repertory Dialexpanded to collect key codes for the silent monitor feature. Key Code T-----‘---r-------------------------------~-------------------------------~---~ iIIIIIII I II IIIIIT5336tT5349II Is-fII IL.”II I III . I SUPERVISOR’S DIAL KEY CODE (ASCII CHARACTERS)iISUPERVISOR’S SILENTi IT;I I; R’IMONITOR DIAL KEY CODEI A’III N’I(ASCII CHARACTERS)II s;II; IC’II Is?1iI I I II II II II I I I II IIIIII~-r-T-t-T-t-T-T-T-T-r-T-t-T-T-T-T-T-T-T-T-t-r-r-T-r-r-~-r-r-r-~-r-r-T-r-r-i :-:I1 I1 I1 I1 I1 I1 I1 11 I1 II 1212121212121212121213131313131313131313l4l4l4l4l~7~8~9~0~11213141516~7181910~1121314151617181910111213141516171819101112131I81IO Ic-~-+-+-u-+-+-~-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-~ &-.I L517lOlTI~II I I I I I I I I I I I I I I I I I I I I I I : 1 I I I I I I I I i-L-L-L-L--*-*-~-~^-~-~-~-~-~-~-~_~-~--C-*-~-*-*-~-*-~-~-~-~-~-~-~-~-~-~--~ Figure 16.9Record Code TM: Supervisor Talk/Monitor Repertory Dial Key Code Data SheetSVR 5210 8187D-321
TL-130400-1001 Table 16.9Entry Fields for Record Code TM COL.COL.VALID NO.NAMEENTRIESCOMMENTS 12-27Supervisor’s A-ZThis field determines the supervisor’s dial Dial Key Code O-9repertory key code assigned to the x-Isupervisor’s talk monitor dial key. The dial.”?key code can be a maximum of 16=characters. .NOTE: The following special ASCII characters*can also be used as entries in the I ‘.supervisor’s dial key code: . .& = pause. ,(= in character position 1, repertory dial key applies to line 1 ?i) = in character position 1, repertory dial key applies to line 1 $-z = in character position line 1and blank= > = in character position line 2 allowable entries% = hookswitch flash @ = release 28-43Supervisor’s A-ZThis field determines the supervisor’s dial Silent Monitor O-9repertory key code assigned to the Dial Key Code /supervisor’s silent monitor dial key. The dial ?key code can be a maximum of 16=characters. .NOTE: The following special ASCII characters * can also be used as entries in the ,supervisor’s dial key code: . .& = pause .I(= in character position 1, repertory dial key applies to line 1 #’) = in character position 1, repertory dial key applies to line 1 $< = in character position line 1 and blank= >= in character position line 2 allowable entries% = hookswitch flash @ = release D-3228187
TL-130400-1001Record Code FM: Recorder Announcer16.10 Record Code RA, Figure 16.10, defines the recorder announcer locations used for CAS Main/ACD functions. The CAS Main/ACD feature supports up to five dedicated recorder announcers; however, only three recorder announcers can be used per agent group. One of these is used as a night recording. The night recording advises that the “office is closed, please call again.” .-i.I-II RA#l ; ALT , Fa#l tI ’III I’ I ’ I’ I’ I ’ I’ I’ I’ I’ I’ I’ I1 I1 I’ 1II I’ I; II ;’ I’ 1’ I’ I ’ I1 I iI1 I ’ I’ I ’ I; ;’ 1 I2 f1; IIr’T-,-t-,-+-:-,-,-t-~-~-~-t-~-~-~-t-~-~-~-t-~-~-~-L ’II l IT-T-T-T-+-T-T-T-j -----I,-;I1 I1 I1 II I1 I1 I1 I1 I1 11 l212121212121212121213131313131313131313l41~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~18, L4-&-~ .’ .’ *’ ,’ .’ w >I ,I .I .I .I & ,I .I ,I ,I .I *IO,;I I I I I I I I I I I I I I I I I I I I I , I I I I I I I I I I 1 I-;-;-t-j. C-~-~-L-~-L-~-L-~-~-~-~-~-~-~-~-~-~-, Figure 16.10Record Code RA: Recorder Announcer Data Sheet T5345 IIIT5345I I IIIII/ RA#2 1 ALT /RA #3;R R R R R;,T T T T T,II, RA#2 , I,N N N N N,1 I I iI SW 52108187D-323
TL-130400-1001COL.NO.Table 16.10 Entry Fields For Record Code RA COL.VALID NAMEENTRIESCOMMENTS 12RecorderO=PECOIf recorder announcer #1 is used, enter 0. Announcer #l- = not selected PEC ~.13-15 _’ Recorder000-063 = trunkIdentify the trunk used in support of recorder Announcer #lnumberannouncer #l.-Trunk Number-- = not-This recording is normally used to inform _selectedincoming calls that no agents are available to answer the call because all agents are busy. -Some applications use RA #l to provide other information as well. 16AlternateO=PECOIf alternate recorder announcer #1 is used, Recorder - = not selectedenter 0.Announcer #l-The alternate RA #l can provide the same PECor a different message as RA #1 and provide additional access. 17-19Alternate 000-063 = trunkIdentify the trunk used in support of alternate Recordernumberrecorder announcer #l . Announcer #l-- = notTrunk Numberselected 20RecorderO=PEC 0If recorder announcer #2 is used, enter 0. Announcer #2- = not selectedRA #2 can provide a second recording when PECagents are still busy. 21-23Recorder000-063 = trunkIdentify the trunk used in support of recorder Announcer #2numberannouncer #2.Trunk Number-- = notselected 24AlternateO=PECOIf alternate recorder announcer #2 is used, Recorder - = not selectedenter 0.Announcer #2,-The alternate RA #2 can provide the same PECmessage as RA #2 or a different mesage. It also provides additional access. D-3246167SVR 5210