GTE Omni Si Database Technical Practices Manual
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TL-130400-1001INDEX XX.1 21 Address(ing), D-332 Z__ Z&e 0 Paging Areas: 3-0, D-67 Zone _1, D-67 Zone 2, D-67 . .Zone 3, D-67 Zone 4, D-67 Zone 5, D-67 Zone 6, D-67 Zone 7, D-67 Zone 8, D-67 Zone 9, D-67 Zone Digit, D-67 F=TL-130000-1001 O=TL-130100-1001M =TL-130200-1001I =TL-130300-1001D=TL-130400-1001S-TL-130500-1001A=TL-100000-1001FeaturesoperationMaintenanceInstallationData BaseSystem Configuration ADMP Users Guide
TL-130200-1001TABLE OF CONTENTS PAGEPARA- GRAPHTOPIC M-13 M-13 M-lj M-13 M-14 M-14 M-14 M-15 M-15 M-15 M-15 M-17 M-20 M-20 M-201.0 _ 1.1 1 .l.l1 .1.2 1 .1.3 1.2 1.2.1 1.2.2 1.3 1.4 1.4.1 1.4.2 1.4.3 1.4.4 1.4.5GENERAL System Software and Maintenance Applications Maintenance Terminals Security Levels Security Codes System Diagnostics Self-Testing Diagnostics Manual Hardware Testing Reference Documents System Configuration Frame image Card ListPower Restrictions Handling Cards Card Removal and Replacement M-232.0 M-23 2.1 M-232.1.1 M-242.1.2 M-282.4 M-362.1.3 M-432.1.4 M-442.1.5 M-452.1.6 M-502.1.7 M-552.2 M-57 2.2.1 M-572.2.1 .l M-592.2.1.2MAINTENANCE COMMANDS AND DISPLAYS Maintenance Displays System Status Fault Log Request Commands Software Identity Calculations (Lines) TTY Response Log Display Automatic Circuit Assurance Log Request Commands Traffic Data Polling Command Time of Day/Traffic Study Command Display Command Maintenance Command Force In Service Out of Service Command Featurephones Line Cards with Featurephones 5210 8187M-l
TL-130200-1001TABLE OF CONTENTSPAGEPARA- GRAPH TOPIC M-59 M-60 M-60 M-61M-63 M-65 M-66 M-66 M-68 M-69 M-72 M-73 M-73 M-73 M-77 M-78 M-79 M-79 M-80 M-81M-832.2.1.3 Trunks .2.2.1.4Attendant and Busy Lamp Display Unit 2.2. t.5Agent Instruments 2.2.1.6 Force Download 2.2.1.7 2.2.1.8 2.2.1.9 2.2.1.10 2.2.2 2.2.3 2.2.4 2.2.5 2.3 2.3.1 2.3.2 2.3.3 2.3.4 2.4 2.4.1 2.4.2 2.4.3Downloading Featurephones Downloading VCIP, DVCIP, and VPLC Cards Downloading, ADMP, UCB (DCP), and NIC Card Bulk Downloading Commands Memory Watch Command PUT Command Entry Test Command (Featurephone) Unlock Command Memory Access Commands General Read and Data General Read Commands General Write Command Bulk Input Command Hardware Write Command Maintenance Request Command Alarm Command Codes MR Data Base for Peripheral Circuits Disk Backup of Room Status M-85 3.0ON-LINE MAINTENANCE M-85 3.1Access On-Line Maintenance M-87 3.2Maintenance Options M-88 3.2.1System Status Display M-893.2.2Touch Call Receiver Test M-90 3.2.3Network Test M-913.2.4Traffic Data Menu Options Menu M-91 3.2.4.1Current Collection Parameter Settings M-2 81875210
-.TL-130200-1001 TABLE OF CONTENTS PARA-PAGEGRAPH TOPIC M-92 M-96 M-97-M-98 M-98 M-99 M-99 M-l 00 M-l 90 M-l 01M-l 02 M-l 07 4.0M-l 07 4.1M-l 07 4.2M-l 07 4.3M-l 074.4 M-l 074.5 M-l 08 4.6M-l 55 5.0M-l 55 5.1M-155 5.2M-l 55 5.2.1M-l 605.2.2 M-l 62 5.3M-l 76 5.4 M-l 77 5.5M-l 78 5.6M-l 79 5.7 52103.2.4.2Traffic Meters Menu 3.2.4.3Return to Maintenance Options 3.2.5Memory Test Results 3.2.6Trunk Sequence State Display 3.2.7Touch Call Receiver Status 3.2.8Data Switch Device Status Display 3.2.8.1Packet Line Cards Status 3.2.8.2Remote Processors Status 3.2.9Mass Storage Utility Menu 3.2.9.1Disk Backup Option 3.2.9.2Device Catalog Display Option SYSTEM MAINTENANCE GENERAL PRINCIPLES Preventive Maintenance System Voltage Checks System Operation Checks Spare Cards Quick Reference Chart Attendant Console Code Display Fault TROUBLESHOOTING Fault Isolation Fault Code Procedures and Flowcharts Attendant Console BLDU Unit Troubleshooting Procedure Featurephone Self-Test Diagnostics Tl -Type Trunk Maintenance Channel Unit Removal Alarms Testing 8/87M-3
TL-130200-1001TABLE OF CONTENTSPARA- TOPICPAGEGRAPH M-180 5.8 M-21 16.0-M-2166.1 M-2166.2 M-217 6.3 M-21 76.3.1 M-21 76.3.2 M-21 86.3.3 M-21 86.3.4 M-21 96.3.5 M-2306.4 M-236 6.5M-247 7.0M-248 7.1M-248 7.2M-249 7.3M-2497.4 M-2507.5 M-253 7.6M-254 7.7M-255 7.8M-255 7.8.1M-2567.8.2 M-2567.8.3 M-258 7.9 M-2617.9.1M-2637.10 M-263 7.10.1M-4 71.Trunk Trouble CALL TRACING Memory Dumps Memory Dump Contents Call Tracing Examples Two-Party Connection Three-Party Connection Connection to a TCR Dedicated Time Slot Connection Between Files Digit Store Call Store PD-200 MAINTENANCE Data System Administrative and Maintenance Features Accounting Reports Event Reports Maintenance Commands and Displays Data System Troubleshooting PD-200 Data System Devices Display Software Version Command Force In Service/Out of Service Command Featurephones Line Cards with Featurephones Trunks Load Commands Load Command Responses PD-200 Maintenance Tools and Fault Isolation Maintenance Tools 81875210
TL-130200-1001TABLE OF CONTENTS PARA-PAGE GRAPH TOPIC M-277 . . M-281M-281 M-282 M-284 M-285 M-287 M-287 M-288 M-288 M-289 M-289 M-291M-293 M-294 M-295 M-295 M-296 M-296 M-296 M-297 M-297 M-298 M-298 M-299 M-299 M-300 M-300 M-302 5210 7.10,2 8.08.1 L 8.2 8.2.1 8.2.2 8.3 8.4 8.58.51 8.5.2 8.5.38.5.4 8.5.5 8.5.6 8.5.7 8.5.8 8.6 8.6.1 8.6.2 8.6.38.6.4 8.6.5 8.6.6 8.6.7 8.6.8 8.7 8.7.1 8.7.2Fault Resolution RECENT CHANGE Access Recent Change CAS Main/ACD Supervisor Options CAS Main/ACD Help FADS, CAS MainlACD Transactions FADS Recent Change FADS Display Options Menu FADS Display Transactions Real-Time Agent Status Display Real-Time System Status Display System Status Report CASACD Source Group Report Agent Status Report Trend Report CAS MAINIACD Source FADS Control Data Menu FADS Control Transactions Display All FADS Options Change FADS Periodic Data Collection Period Change FADS Automatic Dump Period Change the FADS Automatic Dump Selections Change FADS Data Collection Start Time Initiate a Trend Report Cancel a Trend Report CAS Main/ACD Supervisory Recent Change Agent Data Displays and Changes Agent Position Status Display Agent Group Status Display 8187M-5
TL-130200-1001TABLE OF CONTENTS PARA- PAGEGRAPH TOPIC M-3038.7.3 M-304 3.7.4 M-3048.7.5 M-3058.7.6 M-3058.7.7 M-3068.7.8 M-3068.7.9 M-3068.7.10 M-3078.8 M-3078.8.1 M-3088.8.2 M-3098.8.3 M-3098.8.4 M-31 08.8.5 M-31 08.8.6 M-3118.9 M-31 18.9.1 M-31 2 8.9.2 M-3138.10 M-3138.10.1_ M-31 38.10.2 M-3148.10.3 M-3158.10.4 M-31 58.10.5 M-31 68.10.6 M-31 68.10.7 M-3178.10.8 M-31 78.10.9Night Destination of All Agent Groups Change the Group/Supervisor of an Agent Position Change the State of an Agent Position Change Night Destination of an Agent Group Add a CAS Main/ACD Agent Group Delete a CAS Main/ACD Display/change FADS Delay Timing CAS Main/ACD Trunk Data Menu CAS Main/ACD Trunk Data TransactionsDisplay Trunks by Trunk Number Display CAS Main/ACD Trunks by Agent Group Number Display Trunks with a Specific Source Group Change the State of a CAS Main/ACD TrunkChange the Source Group of a Trunk Change the Primary Destination of a Trunk Group Source Message Data Menu Source Message Display Change a Source Message Call Waiting Data Menu Access Call Waiting Data Menu Display R/A Trunk Number and State Agent Group Delay Routing Display Agent Group Call Waiting Levels Change Delay Routing of an Agent Group Change First Recorded Announcement Change Second Recorded Announcement Change Recorded Announcement Delay or Repetition Timing Change Alternate Destination of an Agent Group M-31 88.10.10 Change Call Waiting Indicator Levels M-318 8.11 CAS Main/ACD Data Menu Instrument Control M-6 81875210
TL-130200-1001TABLE OF CONTENTSPAGE M-31 9 M-31-9M-320 M-321 M-321 M-321M-322 M-322 M-323 M-323 M-324 M-324 M-333 M-3379.0OFF-LINE DIAGNOSTICS M-337 9.1Physical Locations M-337 9.2Test Options Menu M-338 9.3Loading the Program M-339 9.4Manual Testing M-340 9.5Automatic Testing M-3419.6Fast Test Option M-3419.7Retest Option M-341 9.8System Memory Test M-343 9.8.1System Memory Testing Procedures M-344 9.8.2Test Results M-345 9.9Channel Memory Test M-345 9.9.1Channel Memory Testing Procedures M-346 9.9.2Test Results M-346 9.10Paging Card Test M-346 9.10.1Paging Card Testing Procedures PARA- GRAPH 8.11.1.8.11.2 8.12 8.12.1.8.12.2 8.13 48.13.18.13.2 8.13.3 8.13.4 8.13.5 8.14 8.15TOPIC Display a Repertory Dial key Set Change a Repertory Dial Key Set Day/Night Mode Data Menu Display-Day/Night Mode (86) Change Day/Night Mode (87) Supervisor Message Handler Supervisor Message Options Menu (85) Send a Special Message (49) Send a Unique Message (97) Special Message Display (84) Change Special Message (88) Manual Changes and Recent Change Summary (Voice Configuration) Typical Recent Change Sequences 52108187M-7
TL-130200-1001TABLE OF CONTENTS PARA-PAGEGRAPH TOPIC M-3479.10.2 M-347 9.11M-3479.i 1 .l M-347 9.1 l-.2M-3499.11.3 M-3499.12 M-349 9.12.1M-3509.12.2 M-3519.12.3 M-3539.12.4 M-3549.12.5 M-354 9.13M-355 9.13.1M-3559.13.2 M-3559.14 M-356 9.14.1M-3569.14.2 M-3599.14.3 M-359 9.15M-360 9.15.1M-360 9.15.2 M-3619.15.3 M-3619.16M-362 9.16.1M-3639.16.2 M-3649.16.3 M-365 9.17M-365 9.17.1M-3659.17.2 M-3669.17.3 M-8Test Results __Network Test Network Testing Procedures Test Results ._Fault correction Disk Device Tests Disk Device Testing Procedures Repeat FMS Test Test Device #OTest Device #2Return to Main Menu Serial Device Controller Test Serial Device Controller Testing Procedures Fault Correction Tone Test Tone Test Testing Procedures Test Results Fault Correction Attendant Interface Card Attendant Interface Card Test Testing Procedures Test Results Fault Correction Line/Trunk Test Line/Trunk Test Testing Procedures Test Results Fault Correction Touch Calling Receiver Test Automatic Testing Procedures Automatic Test Results Manual Testing Procedures 81875210