Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

							KEY
0203-
04
05
06
07
08
09
10
1112
13
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15
Notes:
1.
2.
3.
4.
5.
6.
7.TABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
AGENT TEMPLATE 3
ACD Keys Templates apply to 
SUPERSET 4 telephones only.
Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.
The system allows only one template for one type of ACD position in each Class of
Service.
Specify the function of each key in the TYPE field. The keys may have an “ACD KEYS”
function or Speed Dial function. The default is Speed Dial.
If the key function is “ACD KEYS”, select the key type QUEUE STATUS or MAKE BUSY for
the Agent Templates.
If the key is a Speed Dial number, specify the number in the SPEED DIAL NUMBER field.
To prohibit display of a Speed Dial number at the set, specify “Private” in the PRIVATE
field.
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							SECTION MITLSI 09-094-206-NATABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
SUPERVISOR TEMPLATE 1
SUPERVISORTEMPLATE2
10
1112
13
14
15
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							Installation Forms
TABLE 3-45 (CONT’D)
FORM 38 - ACD KEYS TEMPLATE
SUPERVISOR TEMPLATE 3
Notes: 1. ACD Keys Templates apply to 
SUPERSET 4 telephones only.
2. Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.3. The system allows only one template for one type of ACD position in each Class of
Service.4. Specify the function of each key in the TYPE field The keys may have an “ACD KEYS’
function of Speed Dial function. The default is Speed Dial.5. If the key function is “ACD KEYS”, select QUEUE STATUS, AGENT STATUS, or SHIFT for
Supervisor Templates.
6.If the key is a Speed Dial number, specify the number in the SPEED DIAL NUMBER field.7. To prohibit display of a Speed Dial number at the set, specify “Private” in the PRIVATE
field.Page 77 
						

							SECTION MITL9109-094-206-NATABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
SENIOR SUPERVISOR TEMPLATE 1
10
1112
13
14
15
SENIOR SUPERVISOR TEMPLATE 2
10
1112
13
14
15
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							Installation Forms
TABLE 3-45 (CONT’D)
FORM 38 - ACD KEYS TEMPLATE
SENIOR SUPERVISOR TEMPLATE 3
Notes: 1. ACD Keys Templates apply to 
SIJPERSEJ 4 telephones only.
2. Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.
3. The system allows only one template for one type of ACD position in each Class of
Service.
4. Specify the function of each key in the TYPE field. The keys may have an “ACD KEYS”
function or Speed Dial function. The default is Speed Dial.
5.If the key function is “ACD KEYS”, select QUEUE STATUS, or SHIFT for Senior Supervisor
Templates.
6.If the key is a Speed Dial number, specify the number in the SPEED DIAL NUMBER field.
7. To prohibit display of a Speed Dial number at the set, specify Private in the PRIVATE
field.
Page 
79 
						

							SECTION MITL9109-094-206-NATABLE 3-46
FORM 39 
- ACD AGENT GROUPS
SHEET 
_ OF _ACD Group Number: 
-ACD Group Name:1 AGENT ID 1AGENT NAME1 COS 1REPORT ID
(Note 5)
(Note 5)
(Note 5)
(Note 5)
(Note 5)
(Note 5)I I 
(Note 5)
(Note 5)
(Note 5)I I 
(Note 5)
(Note 5)
(Note 5)
(Note 5)I I 
(Note 5)
(Note 5)
(Note 5)I I 
(Note 5)
(Note 5)
(Note 5)I I 
(Note 5)
(Note 5)(Note 
5)Notes: 1. Specify the ACD Group number (1 
- 50).
2. Specify the ACD Group name (8 characters maximum), if assigned.3. Specify the Agent ID in the AGENT ID column. The total number of ACD agents,
supervisors and senior supervisors must not exceed 999.4. Specify the Agent Name in the AGENT NAME field. The Agent name can be up to 10
characters, and cannot start with ‘*‘.5. The REPORT ID field is automatically assigned by the system.
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							Installation Forms
TABLE 3-47
FORM 39x - ACD AGENT GROUP OPTIONS
SHEET 
_ OF _ACD Group Number: 
-Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdACD Group Name:
OPTION
(MM:SS) 0 - 15:00 (Default is 0:OO)
(MM:SS) 0 - 54:00 (Default is 9:OO)
(MM:SS) 0 - 54:00 (Default is 03:OO)
(MM:SS) 0 - 54:00 (Default is 06:OO)STATUS
ACD Group Number: 
-ACD Grouo Name:
Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdOPTION
(MM:SS) 0 - 15:OO (Default is 0:OO)
(MM:SS) 0 - 54:00 (Default is 9:OO)
(MM:SS) 0 - 54:00 (Default is 03:OO)
(MM:SS) 0 - 54:00 (Default is 06:OO)STATUS
ACD Group Number: 
-Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdACD Group Name:
OPTION
(MM:SS) 0 - 15:00 (Default is 0:OO)
(MM:%) 0 - 54:00 (Default is 9:00)
(MM:SS) 0 - 54:00 (Default is 03:OO)
(MM:SS) 0 - 54:00 (Default is 06:OO)STATUS
ACD Group Number: 
-Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdACD Group Name:
OPTION
(MM:SSl 0 - 15:OO (Default is 0:OO)
(MM:SS) 0 - 54:00 (Default is 9:OO)
(MM:SS) 0 - 54:00 (Default is 03:OO)
(MM:SS) 0 - 54:00 (Default is 06:OO)STATUS
Notes: 1. 
x This form is nested and can only be accessed from Form 39 (ACD Agent Groups).
2. Specify timer lengths in the STATUS column.
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							SECTION MITL9109-094-206-NATABLE 3-48
FORM 40 
- ACD SENIOR SUPERVISORS
Notes: 1. Specify the ACD Senior Supervisor ID Code in the ACD Senior Supervisor ID Code
column. The ID is a 1
- 5 digit access code, subject to the same rules as access codes
for stations and sets.
2. Specify the Senior Supervisor Name in the Name column.
3. Specify the Senior Supervisor COS in the COS column.
4. The REPORT ID field is automatically assigned by the system.
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							Installation Forms
TABLE 3-49
FORM 40x - ACD SENIOR SUPERVISOR GROUPS
SHEET 
_ OF _Senior Supervisor IDSenior Supervisor Name:
Notes: 1. Specify the Senior Supervisor ID.2. Specify the Senior Supervisor Name, if assigned. The name can be up to 10 characters
long; it must not begin with the character “*“.3. Specify the 
IDS of the Supervisors that report to the Senior Supervisor in the SUPERVI-
SOR ID column. List all groups reporting directly to the Senior Supervisor (with no
Supervisor) at the beginning of the form. Mark “No Supervisor” in the SUPERVISOR ID
column.
4. Specify the name of each Supervisor in the Supervisor Name column.5. The REPORT ID field is automatically assigned by the system.
6. 
x This form is a nested form and can only be accessed from Form 40 (ACD Senior
Supervisors).Page 83 
						

							SECTION MITL9109-094-206-NATABLE 3-50
FORM 41 
- ACD PATH
SHEET 
_ OF _ACD PATH NUMBER:ACD PATH NAME:
OPTIONSSTATUS
Access Code For This ACD Path
Primary ACD Agent Group
Delay For 
Ringback(MM:%)Recording 1 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 1 : Access Code
Recording 1 : Music Source Following
Recording 2 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 2 : Access Code
Recording 2 : Music Source Following
Recording 3 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 3 : Access Code
Recording 3 : Music Source Following1 Recording 4 : Start Time
(MM:SS) 0O:OO - 54:00IIRecording 4 : Access Code
Recording 4 : Music Source Following1 Overflow 1 Agent Group
IIOverflow 2 Agent Group
Overflow 3 Agent Group
Interflow Timeout
(MM:SS) 0O:OO -54:00 (Default 54:00)
Interflow Point Access Code(Default is DROP CALL)
Do an Overflow to Interflow Point(Default is FALSE)
I Priority1 * 99 (Default is 99, the lowest priority)IINotes: 1. Specify the ACD Path Number.
2.Specify the ACD Path Name, if assigned. It can be up to 8 characters long.3. By default:
No recordings will be played
The system music source is heard between recordings
No rerouting to overflow agent groups will be done
No Interflow will be done.4. Recordings and Overflow Agent Groups must be specified in order. For example, the
programmer cannot edit “Recording 3 Start Time”, unless “Recording 1” and “Recording
2” are both assigned.
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