Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

							SECTION MITLSI 09-094-320-NACHART 4-4
CALL HOLD
StepActionVerify
1Station “A” lifts handset,Dial Tone returned on first dialed digit. Ringback Tone
dials station “B” directoryheard at station “A” after station “B” directory number
number, and establishes adialed, and 
statiol “B” rings. Connection established when
connection.station “B” goes off-hook.
2Station “A” flashesStation “A” receives Transfer Dial Tone, station “B” hears
switchhook.Music On Hold if provided, or silence. (Station “B” is on
Consultation Hold.)
3Station “A” dials Call HoldTransfer Dial Tone is removed from station “A” on first
Access Code.digit of access code dialed, and returns when dialing
completed. (Station “B” is on Call Hold.)
4Station “A” sets handsetStation “A” is free to make or receive calls.
on-hook.
5Station “A” lifts handset.Dial Tone returned.
6Station “A” dials Call HoldDial Tone removed on first digit of access code dialed.
Local Retrieve AccessStation “A” and station “B” are connected together.
Code.
7Set handsets on-hook.Test completed.
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							System Test Procedures
CHART 4-5
CALL HOLD RETRIEVE (LOCAL AND REMOTE)
StepActionVerifyCALL HOLD RETRIEVE - LOCAL
1Station “A” establishes aStation “A” and station “B” are connected together.
call to station “B”.
2Station “A” places stationStation “B” hears Music on Hold, if provided, or silence.
“B” on Call Hold (see Chart Station “A” receives Dial Tone, and is free to make or
4-4).receive calls.
3Station “A” dials Call HoldStation “A” and station “B” are connected together.
Local Retrieve Access
Code.
4Set all handsets on-hook.Test completed.
CALL HOLD RETRIEVE - REMOTE
1Repeat Steps 1 and 2As above, in Step 2.
above (CALL HOLD
RETRIEVE - LOCAL).
2Station “A” sets handset
on-hook.
3Station “C” lifts handset,Dial Tone is removed from station “C” on first digit of
dials Call Hold Remoteaccess code dialed. Stations “C” and “B” are connected
Retrieve Access Code,together after last digit of station “A” directory number
followed by station “A”dialed. Station “A” is free to make or receive calls.
directory number.
4Set all handsets on-hook.Test completed.
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							SECTION MITL9109-094-320-NACHART 4-6
CALLBACK BUSY
StepActionVerify
1Stations “A” and “B” goStation “A” receives Busy Tone.
off-hook, and station “A”
dials station “B” directory
number.
2Station “A” dials CallbackStation “A” receives Dial Tone when dialing of access
Busy Access Code.code completed.
3Station “A” then station “B” Station “A” rings.
set handsets on-hook.
4Station “A” lifts handset.Station “A” receives Ringback Tone. Station “B” rings.
5Station “B” lifts handset.Station “A” and station “B” are connected together.
6Set handsets on-hook.Test completed.
CHART 4-7
CALLBACK NO ANSWER
StepActionVerify
1Station “A” dials stationStation “B” rings.
“B”.
2Station “A” receivesStation “B” does not answer.
ringback tone.
3Station “A” goes on-hookDial tone is returned to Station A.
then off-hook, dials the
No-Answer access code,
dials Station B’s extension
number.
4Station “B” is used andStation “A” rings three times.
returns to on-hook.
Callback is activated.
5Station “A” lifts handset.Ringback is returned to Station “A”.
6Station “B” rings.
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							System Test Procedures
CHART 4-8
CAMP-ONStepActionVerify
1Station “A” dials station “B” Station “A” and station “B” are connected together.
and establishes a call.
2Station “C” goes off-hookStation “C” receives Busy Tone.
and dials station “A”
directory number.
3Station “C” remainsBusy Tone at station “C” changes. Station “A” receives
off-hook for 10 seconds.Camp-on Warning Tone.
4Stations “A” and “B” goStation “A” is rung.
on-hook.
5Station “A” goes off-hook.Stations “A” and “C” are connected together.
6Set handsets on-hook.Test completed.
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							SECTION MITL9109-094-320-NAConflict Dialing
4.06For this test, ensure that two stations are programmed with
conflicting numbers (for example: 123, and 1234). After a 
CDE-programmed time-out period, the system resolves the conflicting
numbers. Assign the 3-digit extension number to station “B”, and the
4-digit extension number to station “C”.CHART 4-9
CONFLICT DIALING
StepActionVerify
1Station “A” lifts handset,Dial Tone returned. Dial Tone removed after first digit ofand dials a 3-digit
directory number dialed.
directory number (station
‘I,“).
2System waits theStation “A” receives Ringback Tone. Station “B” rings.
programmed time-out
period, then rings station
“B”.
3Station “B” goes off-hook.Station “A” and station “B” are connected together.
4
Set handsets on-hook.
5Station “A” lifts handset,Dial Tone returned. Dial Tone removed after first digit ofand dials a 4-digit
directory number dialed.
directory number (station
“CU).
6
Station “C” rings.Station “A” receives Ringback Tone. Station “C” rings.
7Station “C” goes off-hook.Station “A” and station “C” are connected together.
8Set handsets on-hook.Test completed.
Note:At no point during this test should stations “B” and “C” ring at the same time.
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							System Test ProceduresStepDial Call Pickup
4.07For this test, ensure that two of the three stations are in the
same Pickup Group. Pickup Groups are programmed in CDE
Form IO, PICKUP GROUPS.CHART 4-10
DIAL CALL PICKUP
Action
Station “C” lifts handset.
Station “C” dials station 
“6
directory number.
Station “A” lifts handset.
Station “A” dials Dial Call
Pickup Access Code.
Set handsets on-hook.Dial Tone returned.
Station “C” receives Ringback Tone. Station “B” rings.
Dial Tone returned.
Dial Tone removed on first digit of access code dialed.
Station “A” and “C” are connected together. Ringing
removed from station “B”.
Test completed.
Note:Callbacks cannot be picked up by Dial Call Pickup.CHART 4-l 1
DIRECTED CALL PICKUP
StepVerify
Action
Station “A” lifts handset.
Station “A” dials station
“B”.
Station “C” lifts handset.
Station “C” dials Directed
Call Pickup Access Code,
followed by station “B”
directory number.
Set handsets on-hook.Verify
Dial Tone returned.
Station “A” receives 
Ringback Tone. Station “B” rings.
Dial Tone returned.
Station “C” is connected to station “A” and ring is
removed from station “B”.
Test completed.
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							SECTION MITL9109-094-320-NACHART 4-12
DO NOT DISTURB
StepActionVerify
Part 1- Setting Do Not Disturb
1Station “A” Ii ‘ts handset.Dial Tone returned.
2Station “A” dials Do NotDial Tone removed on first digit of access code dialed.
Disturb Access Code,Dial Tone returned after digit 1 dialed.
followed by the digit 1.
3Station “B” lifts handset.Dial Tone returned.
4Station “B” dials station “A” Special Busy Tone returned after last digit dialed. Station
directory number.“A” does not ring.
5Station “B” sets handsetPart 1 completed.
on-hook.
Part 2 
- Canceling Do Not Disturb
1Station “A” lifts handset.Station “A” receives Interrupted Dial Tone.
2Station “A” dials Do NotDial Tone removed on first digit of access code dialed,
Disturb Access Code,and returned after digit 2 dialed.
followed by the digit 2.
3Station “A” sets handset
on-hook.
4Station “B” lifts handset.Dial Tone returned.
5Station “B” dials station “A” Station “B” receives Ringback Tone. Station “A” rings.
directory number.
6Station “A” lifts handset.Station “A” and station “B” are connected together.
Ringback Tone removed from station “B”. Ringing removed
from station “A”.
7Set handsets on-hook.Test completed.
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							System Test Procedures
Extension Reset (Clear All Features)4.08For this test, ensure that COS Option 221, Clear All Features, is
enabled in the class of service of test station “A”.CHART 4-13
EXTENSION RESET (CLEAR ALL FEATURES)
StepActionVerify
1Enable any type of CallSee Call Forwarding (All Types) and Do Not Disturb, above.
Forwarding, and Do Not
Disturb at station “A”.
2Station “A” lifts handset.Interrupted Dial Tone returned. Station-to-station calls can
be made at station “A” in the normal manner. Dialing can
be done into Interrupted Dial Tone.
3Station “A” dials the ClearDial Tone returned.
All Features Access Code.
4Station “A” sets handset
on-hook.
5Station “B” dials station “A” Station “B” receives Ringback Tone. Station “A” rings. (Do
directory number.Not Disturb is disabled; Call Forwarding is disabled.)
6Station “A” lifts handset.Station “A” and station “B” are connected together.
7Set handsets on-hook.Test completed.
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							SECTION MITL9109-094-320-NAFlash For Attendant
4.09For this test, ensure that COS Option 203, Broker’s Call, is
disabled, and that COS Option 224, Flash For Attendant, is en-
abled in the Class of Service of the test stations.CHART 4-14
FLASH FOR ATTENDANT
StepActionVerify
1Station “A” lifts handset.Dial Tone returned.
2Station “A” dials station “B” Dial Tone removed on first digit dialed. Station “B” rings.
directory number.Station “A” receives 
Ringback Tone.
3Station “B” lifts handset.
Ringback Tone removed from station “A”. Ringing removed
from station “B”. Stations “A” and “B” are connected
together.
4Station “A” flashesAttendant Console shows appearance of call waiting.
switchhook.Station 
‘73” receives silence (Consultation Hold). Station
“A” receives 
Ringback Tone.
5Attendant answers call.Station “A” and Attendant Console are connected together.Attendant is free to act on call.
6Set handsets on-hook.Test completed.Page 64 
						

							System Test Procedures
CHART 4-15
HUNT GROUPS (CIRCULAR)Note:Stations “A”,“B” and “C” are assumed to be in a circular hunt in the indicated order.
StepActionVerify
Part 1- Testing Hunt Gr Dup Operation.
1Station “D” lifts handset.Dial Tone returned.
2Station “D” dials HuntStation “A” rings. Station “D” receives Ringback Tone.
Group Access Code.
3Station “A” answers.Stations “A” and “D” are connected.
4Set handsets on-hook.
5Repeat Steps 1 and 2.Station “B” rings. Station “D” receives Ringback Tone.
6Station “B” answers.Stations “B” and “D” are connected.
7Set handsets on-hook.
8Repeat Steps 1 and 2.Station “C” rings. Station “D” receives Ringback Tone.
9Station “C” answers.Stations “C” and “D” are connected.
10Set handsets on-hook.Part 1 completed.
Part 2 
- Testing Hunt Group for unwanted members.
StepAction
Verify
1Stations “A”,“B” and “C” lift Dial Tone returned at each station.
handsets.
2Station “D” lifts handsetBusy Tone returned following last digit of access code
and dials Hunt Group
dialed.Access Code.
3Set all handsets on-hook.Test completed.
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