Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

							Customer Data Entry (CDE)
Form 36 -Modem Assignment
7:50 mlBAY SLT
202
202
1 -MOVE4.149 This form assigns Pooled Modems to the system database. A
Pooled Modem consists of a modem connected to an ONS or
OPS circuit and a 
DATASET connected to a Digital Line Circuit. Each
line of 
I.he form establishes the: software association between the ONS
or OPS circuit and the Digital Line Circuit for one Pooled Modem.
15-JAN-88-
CCT-
01
-
01-
-
cm-
1
-
1-1 
~-QUIT
--
BA
SLT--
201
-
2-
2-
-
01-TABLE 4-55
FORM 36 
- MODEM ASSIGNMENT
CDE TERMINAL DISPLAY
alarm status 
= NO ALARM-
XT-
05
-
05-
EXTN TEN DTE COS COR MODE
2227
1111ORIG2227
1111ORIG3-4-DIAL
CCMMENTSAUTO
AUTO
I
5-
7-BAY/SLT/CCT 8-9-
ATTENDANT CONSOLE DISPLAYO-BAY SLT CCT 
CMU BAY SLT CCT EXTN TEN DTE COS COR MODE DIALCOPMENTS2020112010522271111ORIGAUTOFl>MOVEF2>F3>F4>F5>F6>oU I TF7>BAY/SLT/CCTF8>F9>FO>4.150 Field Description
1
BAY/SLT/CCT: The three left-most columns contain the BAY/SLT/CCTnumbers of all unassigned ONS and OPS circuits. The system provides
this information.
CDN: A Circuit Descriptor Number (CDN) must be assigned to each
DNIC device. The default CDN is 1. Circuit Descriptors are programmed
in the CDE Data Circuit Descriptor Form.
BAY/SLT/CCT: The second set of BAY/SLT/CCT columns lists the
DNIC circuits associated with each ONS (or OPS) circuit. BAY/SLT/CCTnumbers assigned here do not appear in the Data Assignment form or
the 
Stations/SUPERSET Telephones form.
EXTN:This column lists the extension numbers assigned to the
pooled modems.
Page 
149 
						

							SECTION MITLSI 09-094-210-NATEN:This column lists the tenant numbers to which the pooled
modems are assigned. The default tenant number is 1.
DTE: This column lists the optional DTE Descriptor that applies to
each pooled modem. The DTE Descriptor is needed for incoming or
internal modem pooling calls that require a DTRX. DTE Descriptors are
programmed in the CDE DTE Descriptor Form.
COS: This column lists the Class of Service (COS) of each pooled
modem. The default COS is 1.
COR: This column lists the Class of Restriction (COR) of each pooled
modem. The default COR is 1. This is required because outgoing calls
connect to trunks and are routed via ARS.
MODE: This column lists the mode of operation for each modem. The
options are ANSWER, ORIGINATE, or BOTH. The default is BOTH.
DIAL: This column lists the auto-dial capability of each modem. The
options are 
AUTODIAL or NON AUTODIAL. The default is NON AUTO-
DIAL.COMMENTS: There is a COMMENTS field of 15 characters for each
modem listed.
4.151 Commands
l-MOVE: This 
softkey relocates a device via its bay slot, and circuit
numbers. When the MOVE 
softkey is pressed, the command line re-
quests the FROM location (BAY: SLOT: CCT: 
). When the location is
specified and the ENTER 
softkey is pressed, the command line requests
the TO location. The new location is designated and the ENTER 
softkeyis pressed. Note entering invalid numbers inhibits cursor movement.
2-FIND EXT: This 
softkey locates a pooled modem by its extension
number.
4-ANSWER: This 
softkey appears when the cursor is on the MODE
field. Pressing it enables the modem to operate in Answer mode only.
4-NON AUTODIAL: This 
softkey appears when the cursor is on the
DIAL column. Pressing it tells the system that the modem does not dial
automatically.
5-AUTODIAL: This 
softkey appears when the cursor is on the DIAL
column. Pressing it tells the system that the modem can dial automati-
cally.
5-ORIGINATE: This 
softkey appears when the cursor is on the MODE
field. Pressing it enables the modem to operate in Originate mode only.
6-QUIT: Pressing the QUIT 
softkey exits Form 36 and returns the
display to the level where forms are selected. Refer to Table 4-2,
Page 150 
						

							Customer Data Entry (CDE)
Available Forms.7-BAY/SLT/CCT: Pressing this softkey locates a pooled modem via its
ONS or OPS Bay, Slot and Circuit numbers. The command line displays
Bay: Slot: Circuit: . The cursor appears to the right of the Bay: prompt.
Enter the bay location. The TAB key or 
-cursor key moves the cursor
for the Slot and Circuit entries. If the user enters an invalid number,
the system irhibits subsequent cursor movement.
8-DELETE: This 
softkey appears when the command line contains data.
Pressing it deletes the entire line from the system database.
B-BOTH This 
softkey appears when the cursor is on the MODE field
and the ANSWER or ORIGINATE 
softkey has been pressed. Pressing the
BOTH 
softkey enables the modem to operate in both Answer and
Originate modes.
g-DELETE FIELD: This softkey appears when the cursor is on the DTE
field and a DTE Descriptor number has been entered. Pressing the
DELETE FIELD 
softkey restores the field to its default, blank.
Page 151 
						

							SECTION MITL9109-094-210-NAForm 37
- Guest Room SUPERSET Keys Template
4.152 This form provides 3 preprogrammed sets (templates) of SpeedDial and Feature Access Keys for Hotel/Motel guest room
phones. In each COS, the programmer can enable one template whichwill apply to all 
SUPERSET 3DN or SUPERSET 4DN Telephones in that
COS that have Room Status Applies enabled.TABLE 4-56
FORM 37 
- GUEST ROOM SUPERSET KEYS TEMPLATE
CDE TERMINAL DISPLAY
7:50 AM 15-JAN-88alarm status = NO ALARM
TEMPLATE 1 KEY
TYPE
02Speed Dial
03Speed Dial
xiDo Not Dist
Speed Dial06Speed Dial07Speed Dial08Speed Dial09Speed Dial10Speed Dial11Speed Dial12Speed Dial
02Speed Dial
l-2-
XlUIT7-KEYSPEED DIAL 
NWIBERPR I VATE95922122
PR I VATE95925660
95922122
PR I VATE3-FEATURE4-TEMPLATE NO 
5-&DELETE
9-NON PRIVATE O-ATTENDANT CONSOLE DISPLAY
TEMPLATE 1 KEY
TYPESPEED DIAL NLhlBERPRIVATE02Speed Dial95922122PRIVATEFl>F2>FB>FEATlJREF4>TEMPLATE ND F5>F6XU I TF7>KEYFB>DELETEFS>NoN PRIVATE FO>4.153 Field Description
KEY*:The SUPERSET 3DN Telephone and SUPERSET 4DN Telephone
column of line appearance keys are numbered from the bottom. Key 01
is the Prime Line key and cannot be re-programmed. This field cannot
be changed. The form provides a line for each key.TYPE: This field lists the function of each key, either Speed Dial (the
default) or a feature (e.g. Do Not Disturb).SPEED DIAL NUMBER: If the key is a Speed Dial key, the programmer
enters the number here.PRIVATE: If the key is a Speed Dial key, the programmer can prevent
the user from displaying the number by selecting the PRIVATE feature
for this field.Page 152 
						

							Customer Data Entry (CDE)
4.154 Commands
3-FEATURE Pressing this softkey makes the set key a Feature Access
key. The following 
softkeys appear:
!I-AUTO ANSWER2-DO NOT DIST3-PR I VACY REL4-OVERRIDE5-** MORE **
6-QUIT7-PAGING8-CAMPON‘g-MUSICO-MORE: Pressing the MORE 
softkey displays these softkeys:
1 -CALL FORWARD2-CALL PICKUP3-N I GHT ANSWER4-CALLBACK
5-** MORE **
6-QUIT7-SWAP8-CALL/Al-TNB-DATA D I SCO-These 
softkeys are the same ones that appear in the nested Expand
Set form of the 
Stations/SUPERSET Telephones form. Refer there for
more information.
4-TEMPLATE NO Pressing the TEMPLATE NO 
softkey prompts the user
to “ENTER TEMPLATE NUMBER: 
“.Valid template numbers are 1, 2 and
3. When a valid template number is entered, the new template form is
displayed.
6-QUIT Pressing this 
softkey returns the display to the main menu.
6-CANCEL The CANCEL 
softkey appears when the system finds an
error in the entered data. When the 
softkey is pressed, the entry on the
work line is erased and the user is prompted to make another entry.
7-KEY Pressing this key prompts the user to “ENTER KEY NUM:“. The
valid range for the key number is 2 
- 12.
8-DELETE This key is displayed when a key has either a speedcall
number or a feature programmed. This 
softkey deletes the speedcall
number or feature programmed for the key. The deletion is completed
when the ENTER 
softkey is pressed.
O-PRIVATE This 
softkey appears when a speed dial number has been
entered and the cursor is on the PRIVATE field. Pressing this key makes
a non-private speed dial number private. When a speed dial number is
entered under the SPEED DIAL NUMBER column, just tab over to the
PRIVATE column and press the PRIVATE 
softkey to make the number
private. The word PRIVATE will appear under the PRIVATE column.
g-NON PRIVATE This softkey appears when the cursor is on the
PRIVATE field of a line containing a private speed dial number. Pressing
this key makes a private speed dial number non-private.
O-ENTER This 
softkey appears when a number is entered or when the
DELETE key is pressed. The user has to press the ENTER key to confirm
the selected action.
Page 153 
						

							SECTION MITL9109-094-210-NAForm 38 
- ACD Keys Template
4.155 The ACD KEYS TEMPLATE FORM provides up to 3 different
function key configurations for each ACD position: Agent, Su-
pervisor and Senior Supervisor. In each COS, however, only one tem-
plate for one position type can be enabled.
Note:Line appearance keys assigned in the StationsBJPERSETTelephones form have priority over ACD Feature keys.
TABLE 4-57
FORM 38 
- ACD KEYS TEMPLATE
7:50 AM 15-JAN-88CDE TERMINAL DISPLAY
alarm status
AGENT 
IllKEYTYPEISPEED DIAL NIhlBERPR I VATE
02
03
04
05
06
xi09
10
1112
02Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Speed Dial
Queue Status
Speed Dial
I2-SUPERV I SDR7-KEY3-SEN I OR
&DELETE
I4-ACD KEYS
g-PRIVATE= NO ALARM
1 -AGENT6-QUIT5-
O-ATTENDANT CONSOLE DISPLAY
AGENT 
[II
Fl >AGENTF6>aU I TTYPESPEED DIAL 
WhlBERPR I VATESpeed Dial
FZ>SUPERV I SDRFBXENIORF4>ACD KEYSF5>F7>KEYF8>DELETEFS>PR I VATEFO>4.156 Field Description
Header:The Header lists the ACD position to which the template
applies and the template number (I, 2 or 3).
Key: This field lists the Line Select keys. The keys are numbered on
the set from bottom to top. Key 01, the Prime Line key, is not shown
because it cannot be reprogrammed.
Type: This field lists the function of each key. The default is Speed
Dial.Speed Dial Number: This field lists the Speed Dial number for each
Speed Dial key.
Private: The word Private in this field indicates the Speed Dial number
is private and cannot be displayed at the set.
Page 154 
						

							Customer Data Entry (CDE)
4.157 Commands
l-AGENT Pressing the AGENT softkey prompts the user to enter an
agent template number “ENTER AGENT TEMPLATE NUMBER: 
“. When a
valid template number (l-3) is entered, the selected agent keys tem-
plate is displayed. The title line is updated with the agent template
number.
P-SUPERVISOR: Pressing the SUPERVISOR 
softkey prompts the user
to enter a supervisor template number “ENTER SUPERVISOR TEMPLATE
NUMBER: 
“.When a valid template number (l-3) is entered, the se-
lected supervisor keys template is displayed. The title line is updated
with the supervisor template number.
3-SENIOR: Pressing the SENIOR 
softkey prompts the user to enter a
senior supervisor template number “ENTER SENIOR SUPERVISOR TEM-
PLATE NUMBER: 
“.When a valid template number (l-3) is entered, the
selected senior supervisor keys template is displayed. The title line is
updated with the senior supervisor template number.
4-ACD KEYS: Pressing the ACD KEYS 
softkey provides a set of soft-keys used to assign ACD feature keys to the set’s Line Select keys. The
feature keys presented depend on the type of keys template being
programmed. All templates have a QUEUE STATUS key available. In
addition, an Agent template can have a MAKE BUSY key and a Supervi-
sor template can have an AGENT STATUS key. Both the SUPERVISOR
and SENIOR SUPERVISOR can be provided with a SHIFT key.
7-KEY:Pressing the KEY 
softkey prompts the user to enter a key
number (2-15). When a valid line key number is entered, the cursor
points to that line. The command line displays the line, ready for
editing.
8-DELETE: This 
softkey appears only when a line is already pro-
grammed with an ACD feature key or a Speed Dial number. Pressing
the DELETE 
softkey deletes the feature or speed dial number pro-
grammed for the key displayed on the command line.
O-PRIVATE:Pressing the PRIVATE 
softkey makes the programmed
Speed Dial number private.
g-NON PRIVATE: Pressing the NON PRIVATE softkey makes a private
Speed Dial number non-private.
Page 155 
						

							SECTION MITL9109-094-210-NAForm 39
- ACD Agent Groups
4.158 The ACD AGENT GROUPS CDE form lists the agents in each
ACD group. It cannot be accessed unless the “ACD Enable”
system option is enabled. The title line contains the agent group
number and name. Entries in this form a-e sorted by ID.
TABLE 4-58
FORM 39 
- ACD AGENT GROUPS
CDE TERMINAL DISPLAY
11 
:Ol PM 15-JAN-88
alarm status = NO ALARM
AC0 GRP: 50 SERVICES R00018 I AGENT ID
GENT NAME
111
SUZY BOYD
112
HARRY 
ADAM
I111
SUZY BOYD
I-ACD GRP NAME2-FIND ID3-ADDI ~~4-TOP
cosREPORT ID
20ROOOOI
20R00002
20ROOOOI
I5-BO-i-Khl6-W IT7-AGENT GROUP8-DELETE
9-OPT I DNSO-ATTENDANT CONSOLE DISPLAY
[ ACD GRP: 50 SERVICES R00018 I AGENT IDAGENT NAME CDSREPORT ID
111
SUZY BOYD 20ROOOOIFl>ACD GRP NAME F2>FIND IDF3>AwF4>TOPF5>BOTKJMF6XXJ ITF7>AGENT GROUP FB>DELETEFS>oPT I ONSFO>4.159 Field Description
Header: The header shows the ACD Group Number, ACD Group Name
and Report ID the form is listing.
AGENT ID: This field lists the Agent ID. This is an access code that
identifies the agent to the system. The form lists the Agents in nu-
merical order by Agent ID.
AGENT NAME: This field lists the Agent Name. Use of this field is
optional, but recommended.
COS: This field lists the Agent’s Class of Service.
REPORT ID: This field lists the system-assigned Report ID. The ACD
Reporting package uses this information to identify uniquely each
individual agent. The programmer has no control over the codes the
system generates and cannot edit this field.
Page 156 
						

							Customer Data Entry (CDE)
4.160 Commands
l-ACD GRP NAME: Pressing the ACD GRP NAME key displays ENTER
ACD GROUP NAME : on the command line. This softkey appears only if
there is at least one agent in the group, because a group cannot exist
without members. The name can be up to 8 characters long.2-FIND ID: Pressing the FIND ID key displays ENTER AGENT ID :on the
command line. The system searches the data base for the requested
agent. If found, the group containing this agent is displayed, with the
cursor pointing at the agent.2-NEW REP ID: This 
softkey appears only when the Agent ID or Agent
Name fields are changed. Pressing the 
softkey causes the system to
generate a new code in the Report ID field. There is no other way to
modify the Report ID field.3-ADD: Pressing the ADD key permits the programmer to enter the
information needed to add an agent to the displayed group. When the
Agent ID has been entered, the ENTER 
softkey appears. Optionally, theprogrammer can fill in the Agent Name and COS fields prior to press-
ing the ENTER 
softkey. If nothing is entered, the name defaults to
blanks and the COS to 1. The added agent will appear in the correct
position in the sorted list. If the agent is already assigned to another
agent group, the system warns the programmer on the command lineand asks the programmer to CONFIRM or CANCEL the entry via 
soft-
keys. If the programmer confirms it, any previous group assignment forthat agent is deleted. Agents can be reassigned in this way at any
time, even while the agent is active. When reassigning an agent, onlythe ID field should be filled in. The NAME and COS fields will be filled
automatically when the ENTER key is pressed.4-TOP: Pressing the TOP 
softkey places the line pointer at the first
line of the form. The command line displays the first line.
5-BOTTOM: Pressing the BOTTOM sof-tkey places the line pointer at
the last line of the form. The command line displays the last line.B-QUIT: Pressing the QUIT 
softkey exits Form 39 and returns the user
to the main menu. Refer to Table 4-2, Available Forms.‘I-AGENT GROUP: Pressing the AGENT GROUP 
softkey displays EN-
TER ACD GROUP NUM: on the command line. When the ACD Group
number is entered, the requested group is displayed.8-DELETE: Pressing the DELETE key deletes an agent from the group.
An Agent cannot be deleted while engaged in a call.O-OPTIONS:Pressing the OPTIONS key displays the Options 
sub-
form. This softkey is not provided if the group is empty.Page 157 
						

							SECTION MITL9109-094-210-NAACD Group Options For Form 39
4.161For each Agent Group a set of options can be set to control the
ACD Group environment.TABLE 4-59
ACD GROUP OPTIONS FOR FORM 39
CDE TERMINAL DISPLAY
11 
:Ol PM 15-JAN-88
[ ACD GRP: 50 SERVICES R000181 OPTIONS
STATUS
Afterwork Timer 
(MM:SS)Overflow Timer (b?&l:SS)First Status Threshold (MM:SS)Second Status Threshold (MM:SS)
0o:oo09:oo03:oo06:OOalarm status = NC ALARM
Afterwork Timer 
(MM:SS)I0o:ooII-
I-QUIT2-NEW REPORT ID 3-4-
7-8-
9-ATTENDANT CONSOLE DISPLAY
5-
O-
[ ACD GRP: 50 SERVICES R0001810pTIclNsSTATUS
Afterwork Timer (MM:SS)0o:ooFl>FZ>NEW REPORT ID F3>F4>F5>F6XU I TF7>F8>F9>FO>4.162 Field Description
OPTIONS: This field displays the Option name. For options that have a
numerical value, the format and units of measure are given in brackets
(e.g. MM:SS for minutes:seconds).
STATUS: This field displays the current setting of the option.4.163 Commands
The NEW REPORT ID and QUIT softkeys perform the same functions as
described for Form 39.4.164 Options Description
Afterwork Timer: After an ACD call has ended, this timer provides a
time period for the Agent to complete paperwork. The Agent will
receive no ACD calls during this period. The timer has a range of 0O:OO
to 15:O0. The default is 0O:OO.
Page 158