Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

							Customer Data Entry (CDE)
TABLETITLEPAGE
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4-204-2 14-22
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4-3 14-32
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Class-of-Service Options......................23Form 04 
- System Options/System Timers.........28
System Options and Timers.....................
31
Form 05 - Tenant interconnection Table...........32Form 06 
- Tenant Night Switching Control.........34
Form 07 
- Console Assignments.................36Form 08 
- Attendant LDN Assignments............39Form 09 
-Station/SUPERSEJ Telephones..........42
SUPERSEJ Telephone Lines.....................
45
Review List for Form 09.......................
50Form 10 
-Pickup Groups......................52Form 11 
-Data Circuit Descriptor................54
Data Circuit Descriptor Options..................
56
Data Circuit Descriptors 
- Parameters and Option
Softkeys..................................57
Review List for Form 11.......................
65Form 12 
-Data Assignment....................67
Form 13 
- Trunk Circuit Descriptors..............71
Trunk Circuit Descriptor Options for Form 13........75
Trunk Hardware Options.......................
76
Review List for Form 13.......................
80Form 14 
-Non-Dial-in Trunks
...................82Form 15 
-Dial-In Trunks.......................85Form 16 
-Trunk Groups.......................88Form 17 
-Hunt Groups........................90
Form 18 
- Miscellaneous System Ports............94
Miscellaneous System Ports Entry Number Designations 96Form 19 
- Call Rerouting Table..................98
Form 20 
- ARS: COR Group Definition............101Form 21 
-ARS: Day Zone Definition.............103Form 22 
- ARS: Modified Digit Table.............105Form 23 
- ARS: Route Definition
................107Form 24 
- ARS: Route Lists
....................109Form 25 
- ARS: Route Plans...................111Form 26 
- ARS: Digit Strings
...................113
ARS: Nested Digit Strings.....................
115Form 27 
- ARS: Maximum Dialed Digits...........118Form 28 
-Form Access Restriction Definition......120
Form 29 
- Data Terminal Equipment Profile........123
Options for Form 29.........................
125
Review List for Form 29......................
128Form 30 
-Device Interconnection Table..........130
Review List for Form 30......................
132Form 31 
-System Abbreviated Dial Entry.........134Form 32 CDE Data Print
.......................
136
Customer Data Print Options...................
137Form 33 
- Account Code Entry.................140LIST OF TABLES (CONT’D)
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							SECTION MITL9109-094-210-NATABLETITLE
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5-lForm 34 
-Directed IO........................143
Form 35 - Global Find Access Code.............147Form 36 
-Modem Assignment.................149Form 37 
-Guest Room SUPERSET Keys Template...152Form 38 
-ACD Keys Template.................154Form 39 
- ACD Agent Groups
..................156ACD Group Options for Form 39
................
158
Form 40 
- ACD Senior Supervisors..............160Expand 
Subform for Form 40...................162
Form 41
- ACD Path
.........................164Form 42 
- Tl Link Descriptors..................168
Link Descriptor Options for Form 42.............
170
Review List for Form 42......................
173Form 43 
- Tl Link Assignment.................174Form 44 
- Tl Network Sync
...................176
Programming Error Messages..................
179LIST OF ILLUSTRATIONS
FIGURETITLEPAGE
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Console Application Menu.......................8
Line Card Types for Digital Bays..................12
Other Line Card Types for Analog Bays.............13
Trunk Card Types for Digital Bays................13
Other Trunk Card Types........................
14
Module Types...............................14
System Type................................15
Programmable Feature Keys for Digital Sets........47
More Programmable Feature Keys for Digital Sets....
47
Directional Variants...........................
48
Ring Types.................................
48
Secretarial Variants...........................
49
More Trunk Types............................
73
Hunt Group Types............................
91
Universal Card Circuits and Subcircuits............97
Levels of Access............................
122
Available Printouts...........................
145
More Available Printouts......................
145LIST OF TABLES (CONT’D) 
						

							Customer Data Entry (CDE)
1. INTRODUCTIONGeneral
1.01After the successful mechanical installation of the SX-200 DIGI-
TAL PABX with Generic 1003 software (refer to Section
MITL9109-094-200-NA, Shipping, Receiving and Installation Informa-
tion), the system is ready for programming. This Section describes the
Customer Data Entry package and outlines the procedures for entering
Customer Data Entry (CDE) Mode.
Reason for Issue
1.02This Section has been issued to describe Customer Data Entry
procedures and forms for Generic 1003.
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							SECTION MITL9109-094-210-NA
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							Customer Data Entry (CDE)
2. EQUIPMENT USED FOR CUSTOMER DATA ENTRYGeneral
2.01The programming of the system is supported by four devices:
the two Floppy Disk Drives, the Attendant Console and an ASCII
CRT terminal (VT-100 compatible).Attendant Console
2.02On-site Customer Data Entry can be performed via the Atten-
dant Console. The Console’s softkeys and LCD display facilitate
this task. The LCD has four lines of 80 characters. These lines are: theheader line, the command line (which displays the data that can be
edited) and two lines for the 10 softkeys. Note that there are some
forms which have two header lines and only one line for the 
softkey
display.ASCII CRT Terminal
2.03A terminal is required for remote programming. A modem is
connected to the REMOTE (DCE) connector on the cabinet’s
lower rear panel. This modem is connected, usually by telephone, to a
modem connected to the remote terminal.
2.04The terminal can also be used for local programming, instead ofthe Attendant Console. For local programming, the terminal is 
_
connected via an RS-232 connection to the LOCAL (DTE) connector on
the Maintenance Panel.
2.05A VT-100 compatible terminal displays the full screen version
of the CDE forms. This consists of the header line, 12 lines of
data, the command line and two rows of softkeys. 
Softkeys are se-
lected by pressing the ESC key followed by the softkey number. There
are 10 
sof-tkeys numbered 1 through 9, then 0.
Form Editing
2.06The forms in the CDE package have several columns and lines
of information. On the Attendant Console, or on a terminal thathas cursor control keys, the left and right arrow keys ( 
- and -) move
the cursor from field to field on the command line. On a terminal, the
TAB and DEL keys perform an equivalent function. Note that both the
DEL and left arrow keys delete edited data as the cursor moves left.
The up and down arrow keys move the cursor up and down the form.
On a terminal, the LINE FEED key also moves the cursor down the
form. Note also that the RETURN key on a terminal performs the samefunction as the ENTER 
softkey. On the Attendant Console, cursor
movement is indicated by the underscore character 
(3. On the termi-
nal, cursor movement is indicated by a flashing solid block and by a
line pointer (represented by > < characters at the ends of the screen
line).Page 3 
						

							SECTION MITL9109-094~Zl O-NALevels of Access to Customer Data Entry
2.07The system provides five levels of CDE access. These levels
are, in descending order of priority:
lInstaller
0Maint 1
aMdint 2
lSupervisor
0Attendant
The access for any of these levels can be set to ‘read/write access’,
‘no access’ or ‘read only access’ for each CDE form.
2.08An attendant may be restricted, for example, to moves of sta-
tion numbers and review of Pickup Groups only. Similarly, a
maintenance person may be given access to Class-of-Service modi-
fications and 
station/SUPERSEp telephone additions but not to ARS
programming. Installers must be able to access the entire database.
2.09The user can exit CDE Mode (for Call Handling) by pressing any
hardkey on the Attendant Console. Pressing the FUNCTION key
and then the APPLICATION 
softkey automatically returns the console to
CDE Mode.
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							Customer Data Entry (CDE)
3. CDE PACKAGE GROUPINGGeneral
3.01The system is programmed in groups. Classes of Service group
together users with the same COS restrictions. Pickup Groups
assemble users in a department. 
Punt Groups classify users togetherwith a common knowledge about how to handle certain calls. Trunks
are grouped together with common incoming answering points and
common outgoing characteristics.3.02 Tenant Groups also relate to this grouping theme. Tenant
Groups facilitate separate attendant services for different areas
of a corporation. These services include handling “DIAL 0” calls locally,routing and recalling incoming trunk calls as required and locally
switching to Night Service Mode.
3.03One variant of this multi-tenant operation occurs when each
group may be separate customers that cannot access each
other’s trunks. Another variant occurs when DID Trunk service handlesincoming calls into a number of different customers. For this plan,
each customer requires identification of its incoming calls.
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							Customer Data Entry (CDE)
4. OPERATION
Loading of System Software4.01When initializing the system, the following steps are necessary
for correct operation:
1.Bay 2 or Bay 0 (672-port systems) power supply must be on
before the two diskettes are inserted.
2.Position diskette A in Bay 2 disk drive and diskette B in Bay 1
disk drive; refer to the illustration on the disk drive door for
properdisketteinsertion.Referalso toSection
MITL9109-094-200-NA, Shipping, Receiving, and Installation In-
formation for the power-up procedures.CAUTION:Bay power supply must not be turned on/off while
diskettes are in place.
4.02The following tables describe the CDE forms and their asso-
ciated commands for both the CRT terminal and the console
LCD.Customer Data Entry Access from a terminal
4.03The login procedure for initial CDE access (from a terminal)
consists of four basic steps. These steps are:
1.Specify the terminal type:
I- VT-100 COMPATIBLE
2- TTY TYPE (reserved for future use)
2.Select the function:
l- MAINTENANCE
2- CDE
6- QUIT
3.Enter the level of access:
INSTALLER,
MAINTI,
MAINT2,
SUPERVISOR orATTENDANT
4.Enter the password. The default password is 1000.
4.04For the programmer’s reference, the terminal displays a list of
the names and numbers of the available forms. See Table 4-2,
Available Forms (CDE Terminal Display). The line at the cursor positionis displayed on the command line. Press the cursor control keys to
move the cursor through the list a line at a time. When the cursor
reaches the bottom (or top) data line, the list will scroll up (or down) if
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							SECTION MITL9109-094-210-NA
there are more items on the list to display. Press the TOP or BOTTOM
softkeys to move immediately to the top or bottom of the list. Refer to
Table 4-1, List of Customer Data Entry Forms for the complete list. The
top screen line displays the system date, time and alarm status
4.05The command line displays ENTER FORM NUMBER:. Select a
form by entering a valid form number. It is not necessary for
the desired form number to be displayed on the command line. Press
the ENTER 
softkey.Customer Data Entry Access from the Attendant Console
4.06The login procedure for initial CDE access from the Attendant
Console consists of the following steps:
1.Press the FUNCTION key.
2.Press the APPLICATION softkey (refer to Figure 4-1, Console
Application Menu).
3.Press the CDE softkey.
4.Select a level of access.
5.Enter the password. Default is 1000.
6.Press the ENTER softkey.Choose An Application OR Press 
QUIT to ReturnFl>MAINTENANCE FZXDEF3>F4>F5>F6SlJlTF7>F8>F9>,FO>Figure 4-l Console Application Menu
4.07When the CDE application has been selected, the Console LCD
displays the word FORMS on its header line. Under this are twocommand lines and one row of softkeys. See Table 4-2, Available
Forms (Attendant Console Display). For the programmer’s reference,
the upper command line displays the names and numbers of the first
two available forms. Press the cursor control keys to display the
names and numbers of subsequent forms, two at a time. Press the TOPor 
BOTTOM softkeys to move immediately to the top or bottom of the
list. Refer to Table 4-1, List of Customer Data Entry Forms for the
complete list.
4.08The lower command line displays ENTER FORM NUMBER:. Selecta form by entering a valid form number. It is not necessary to
have the desired form number displayed on the upper command line.
Press the ENTER 
softkey.
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