NEC Ds2000 Software Instructions Manual

							Caller ID
DS1000/2000 Software ManualChapter 1: Features83
Programming Guide
Step-by-step guide for setting up Caller ID
Step 1: Should the trunk provide  Caller?
• In DS2000, be sure that Caller ID Daughter 
Boards are installed on the ATRU PCBs.
• In DS2000, for Program 1001 - Caller ID 
(page 503), enter 2 (for daughter board).
• In DS1000, for Program 1001 - Caller ID 
(page 503), enter 1 (for DSP).
• In Program 1001 - Caller ID (page 503), enter 0.
Step 2: Should the  extension display Caller ID?
• In Program 0101 - CLID Display (page 443), 
enter Y.
• In Program 0101 - CLID Display (page 443), 
enter N.
Step 3: Should the extension display 2nd Call Caller ID (Extension Level Call Waiting Caller 
ID)?
• In Program 0101 - 2nd CALL CLID (Extension 
Level Call Waiting Caller ID) (page 443), enter Y.
• In Program 1802 - Off-Hook Signaling for CO 
Calls (page 540), enter 1 for Camp On Tones or 2 
for Off Hook Ringing. See the Programming List 
below for more.
• In Program 1701 - Call Timer Key (page 519), 
disable the Call Timer key (code 16). The Caller 
Timer will block the first line (caller’s name) of 
the 2nd Call Caller ID display.
• In Program 0101 - 2nd CALL CLID (Extension 
Level Call Waiting Caller ID) (page 443), enter 
N.
Step 4: Should the extension use 3rd Party Caller ID?
• In Program 0101 - 3rd Party Caller ID 
(page 443), enter Y.
• In Program 0101 - 3rd Party Caller ID 
(page 443), enter N.
If yes
If no
If yes
If no
If yes
If no
If yes
If no 
						

							Caller ID
84Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 0101 - CLID Display (page 443)
This option enables (Y) or disables (N) Caller ID in an extension’s Class of Service. If 
enabled, Caller ID will occur for all extensions with this Class of Service provided Caller ID 
is enabled in other system programming. If disabled (N), Caller ID will never occur for exten-
sions with this Class of Service.
Program 0101 - 2nd CALL CLID (Extension Level Call Waiting Caller ID) (page 443)
This option enables (Y) or disables (N) Second Call Caller ID in an extension’s Class of Ser-
vice. If enabled, Second Call Caller ID will occur for all extensions with this Class of Service 
provided Second Call Caller ID is enabled in other system programming. If disabled (N), Sec-
ond Call Caller ID will never occur for extensions with this Class of Service.
Program 0101 - 3rd Party Caller ID (page 443)
This option enables (Y) or disables (N) Third Party Call Caller ID Check in an extension’s 
Class of Service. If enabled, Third Party Caller ID Check is available to all extensions with 
this Class of Service provided Caller ID is enabled in other system programming. If disabled 
(N), Third party Caller ID check is unavailable to extensions with this Class of Service.
Program 0101 - CLID Display Separator (page 443)
This option enables (Y) or disables (N) the Caller ID display separator. If enabled, the tele-
phone displays a dash separator after the area code and after the local exchange ona 7 or 10 
digit number. If disabled (N), the calling party number displays without a separator.
Program 1001 - Caller ID (page 503)
This option enables or disables Caller ID for each trunk. If enabled, Caller ID will occur if 
also enabled by the other Caller ID programmable options. To enable Caller ID in DS2000, 
enter 2 (for daughter board). To enable Caller ID in DS1000, enter 1 (for DSP). If disabled (by 
entering 0), Caller ID will never occur.
Step 5: Should the extension use the Caller ID Display Separator?
• In Program 0101 - CLID Display Separator 
(page 443), enter Y.
• In Program 0101 - CLID Display Separator 
(page 443), enter N.
Step 6: Assign Class of Service to Extensions
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
Step 7: Should the system send Caller ID data to Voice Mail for a trunk?
• In Program 1001 - Voice Mail Caller ID 
(page 503), enter Y.  You should enable Program 
1001 - Caller ID (page 503), as well.
• In Program 1001 - Voice Mail Caller ID 
(page 503), enter N.  Step-by-step guide for setting up Caller ID
If yes
If no
If yes
If yes
If no 
						

							Caller ID
DS1000/2000 Software ManualChapter 1: Features85
Program 1001 - Voice Mail Caller ID (page 503)
This option enables (Y) or disables (N) the capability of the telephone system to send Caller 
ID data to an NVM-Series Voice Mail. If enabled, the telephone system will send incoming 
Caller ID data for any trunk answered by Voice Mail. (This will occur, for example, for DILs 
terminated to the Voice Mail master number.) If disabled (N), the telephone system will not 
provide a trunk’s Caller ID data to Voice Mail. If you enable this option, you must also enable 
(Y) 1001: Caller ID.
Program 1701 -  Call Timer Key (page 519)
If an extension has Call Timer enabled (code 16), the first line (i.e., caller’s name) of the Sec-
ond Call Caller ID display won’t show. The user will only see the caller’s number (in the sec-
ond line).
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Program 1802 - Off-Hook Signaling for CO Calls (page 540)
If an extension is set up to receive Off Hook Ringing (entry = 2), it will receive Second Call 
Caller ID for each new trunk call. The display returns to idle when the second call stops ringing.
If an extension is set up to receive Off Hook Ringing (entry = 1), it will receive Second Call 
Caller ID only for the first call. This occurs, for example, for DILs and transferred trunk calls. 
With transferred trunk calls, the Second Call Caller ID displays until the call recalls the transfer-
ring destination (if not picked up). With DILs, the Second Call Caller ID displays remains until 
the extension activates another feature.
Other Related Features
Call Timer (page 71)
The Auto Timer feature interacts with Caller ID on the first line of the telephone display. If an 
extension has Call Timer enabled, the first line (i.e., caller’s name) of the Second Call Caller 
ID display won’t show. The user will only see the caller’s number (in the second line).
Call Waiting / Camp-On (page 74) and Off-Hook Signaling (page 270)
An extension programmed to receive Camp On tones or Off-Hook Ringing from a waiting call 
will also receive Second Call Caller ID.
Group Ring (page 183)
DS2000 02.00.04 and DS1000 Prior to 02.01.07
An extension’s display will show Caller ID data for a trunk terminated to a Ring Group 
master number after the user answers the call. In prior DS2000 software versions, the 
Caller ID data for the Ring Group call would show only when the extension user pressed 
the 
CHECK key after answering or after the call diverted to Key Ring.
DS1000/2000 02.01.07 and Higher
An extension’s display will show Caller ID data for a trunk terminated to a Ring Group 
master number as the call is ringing.
Station Message Detail Recording (page 348)
Caller ID prints out on the SMDR report.
Voice Mail (page 414)
Caller ID fully integrates with NVM-Series Voice Mail systems.  
						

							Caller ID
86Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To cancel the Caller ID display and return your phone to its normal display:
You can only do this while you’re on a call, not while your phone is ringing.
1. Press 
CLEAR.
To turn the Caller ID display back on (after you press CLEAR to cancel it):
1. Press 
CHECK.
To display the Caller ID data for the third party’s call (i.e., use Third Party Caller ID 
check):
1. Press 
ICM + CHECK.
2. Press the key for the call you want to check.
You can press a line key, loop key, Hotline key, or Call Coverage key:
- Press a line k
ey while the call is ringing or connected to the third pary.
- Press a loop k
ey while the call is ringing the third party.
- Press a Hotline k
ey while the call is connected to the third party.
- Press a Call Co
verage key while the call is ringing the third party.
3. Hang up when you are done.N/A
Your phone’s display returns to normal.
N/A
The Caller ID number and optional name displays.
N/A
You see Caller ID data for the trunk you selected. 
						

							Central Office Calls, Answering
DS1000/2000 Software ManualChapter 1: Features87
Central Office Calls, Answering
Description
The system provides flexible routing of incoming CO (trunk) calls to meet the exact site requirements.
Answering Priority
When multiple calls ring an extension simultaneously, the system services the ringing calls in the 
following order:
1. Line key (from lowest to highest)
2. Fixed Loop Key (from lowest to highest)
3. Switched Loop Key (from lowest to highest)
4.
ICM Key
Overflow
Refer to Overflow for Key Ring Calls on page 232 for details on the overflow options.
Conditions
The system provides analog trunk CO service via ATRU PCBs. ATRU PCBs can connect to 
either loop start or ground start trunks (depending on circuit type programming). Refer to the 
Hardware Manual for additional details on installing ATRU PCBs and connecting trunks.
Per FCC regulations, do not set 1001- Trunk Transmit Gain on page 499 higher than 0 dB.
Default Setting
DS2000
All extensions have full access on all trunks.
Fixed Slot
Trunks 1-8 ring extensions on line keys 1-8.
U Slot Prior to 02.01.07
Trunks 1-12 ring extensions on line keys 1-12.
U Slot 02.01.07 or Higher
Extensions 300-315 (the first DSTU) have immediate ring for trunks 1-24 and lamp only 
for trunks 25-48. All other extensions have lamp only for all trunks.
Trunks 1-12 ring extensions 300-315 on line keys 1-12.
Single line sets ring according to 1805 - Ring Assignment programming. (By default, all 
single line sets are lamp only.)
DS2000 Fixed SlotAvailable.
• See Default Setting below for specifics on the initial trunk setup.
DS2000 U Slot Avalable.
• In version 02.01.07 and higher, single line sets ring according to 1805 - 
Ring Assignment programming (just like keysets).
• See Default Setting below for specifics on the initial trunk setup. DS1000
The system allows trunk calls to ring and be answered at any combination of system extensions. 
						

							Central Office Calls, Answering
88Chapter 1: FeaturesDS1000/2000 Software Manual
DS1000
All extensions have full access on all trunks.
Trunks 4-6 require the Expansion Board.
Prior to 02.00.09
Extensions have immediate day/night ring on trunks 1-4 (line keys 1-4), and delay ring on 
trunks 5 and 6 (line keys 5 and 6).
2.00.09 or Higher
Extensions have immediate day/night ring on all trunks.
Trunks 1-6 ring extensions on line keys 1-6.
2.01.07 or higher
Extensions have immediate day/night ring on all trunks.
Single line sets ring according to 1805 - Ring Assignment programming (just like keysets).
Trunks 1-6 ring extensions on line keys 1-6.
Programming Guide
Step-by-step guide for setting up Central 
Office Calls, Answering (Page 1 of 3)
Step 1: Check to be sure each trunk’s circuit type and loop length setting matches the con-
nected trunk circuit.
• In Program 1001 - Trunk Circuit Type (page 498), 
enter the correct circuit type for each trunk (51 = 
loop start DTMF, 52 = loop start DP).
• In Program 1001 - Loop Length (page 502), use 
this option to compensate for a trunk’s loop 
length. Use the short option (1) only when the 
system is very close to the central office or behind 
a PBX. Use the long option (2) for normal instal-
lations.
Step 2: Review System Timers, Trunks on page 372 for compatibility with the connected telco or 
PBX/Centrex.
Step 3: Set the trunk access options at each extension for each trunk.
• In Program 1803 - Extension Line Access Assign-
ments (page 546), enter 0 to prevent both incom-
ing and outgoing access on the trunk.
• In Program 1803 - Extension Line Access Assign-
ments (page 546), enter 1 to allow incoming 
access only.
• In Program 1803 - Extension Line Access Assign-
ments (page 546), enter 2 to allow outgoing 
access only.
No access
Incoming
Outgoing 
						

							Central Office Calls, Answering
DS1000/2000 Software ManualChapter 1: Features89
• In Program 1803 - Extension Line Access Assign-
ments (page 546), enter 3 to allow full access 
(both incoming and outgoing).
Step 4: Set the ringing options at each extension for each trunk.
• In Program 1805 - Ring Assignment (page 551), 
enter 1 for each trunk that should lamp only (day 
and night).
• In Program 1805 - Ring Assignment (page 551), 
enter 2 for each trunk that should ring during the 
day and at night.
• In Program 1805 - Ring Assignment (page 551), 
enter 3 for each trunk that should ring at night and 
lamp only during the day.
• In Program 1805 - Ring Assignment (page 551), 
enter 4 for each trunk that should delay ring dur-
ing the day and at night.
•InProgram 0401 - Trunk Delay Ring (page 457), 
enter the interval after which a delay ring trunk 
will change from flashing to ringing.
Step 5: Should extension have line keys for answering trunk calls?
• In Program 1701 - Line Key (page 518), assign 
programmable keys as line keys (code 03). The 
options are 1-48 (for trunks 1-48) in DS2000, and 
1-6 in DS1000.
• In Program 1701 - Line Key (page 518), make 
sure no keys are assigned as line keys (code 03).
• In Program 1701 - Switched Loop Key 
(page 517), or in Program 1701 - Fixed Loop Key 
(page 517), assign a loop key to any extension 
without line keys. This allows the extension to 
answer trunk calls.
Step 6: Should DSS Console have line keys for answering trunk calls?
• In Program 1704 - Line Key (page 528), assign 
programmable keys as line keys (code 03). The 
options are 1-48 (for trunks 1-48) in DS2000, 1-6 
in DS1000..
• In Program 1704 - Line Key (page 528), make 
sure no keys are assigned as line keys (code 03). Step-by-step guide for setting up Central 
Office Calls, Answering (Page 2 of 3)
Full
Lamp only
Ring
Night Ring
Delay Ring
If yes
If no
If yes
If no 
						

							Central Office Calls, Answering
90Chapter 1: FeaturesDS1000/2000 Software Manual
Step 7: While on a trunk call, is a user’s conversation transmitted to the caller at a comfort-
able level?
• In Program 1001 - Trunk Transmit Gain 
(page 499), leave this option at its current setting.
• In Program 1001 - Trunk Transmit Gain 
(page 499), increase or decrease the trunk trans-
mit gain for the optimum transmission level for 
the connected telco or PBX.
Step 8: While on a trunk call, is the conversation received by the user at a comfortable 
level?
• In Program 1001 - Trunk Receive Gain 
(page 501), leave this option at its current setting. 
The setting is applied to each line seizure.
• In Program 1001 - Trunk Receive Gain 
(page 501), increase or decrease the trunk receive 
gain for the optimum reception level for the con-
nected telco or PBX. The setting is applied to 
each line siezure.
Step 9: Does the system properly detect ringing trunks?
• In Program 0402 - Minimum Ring Detection 
Timer (page 461), leave this option at its current 
setting.
• In Program 0402 - Minimum Ring Detection 
Timer (page 461), set the ring detect threshold for 
compatibility with the connected telco or PBX.
Step 10: Do trunks inadvertantly disconnect while users are on a call?
• In Program 0402 - Loop Current Detection Time 
(page 463), set the loop disconnect interval for 
compatibility with the connected telco or PBX.
• In Program 0402 - Loop Current Detection Time 
(page 463), leave this option at its current setting. Step-by-step guide for setting up Central 
Office Calls, Answering (Page 3 of 3)
If yes
If no
If yes
If no
If yes
If no
If yes
If no 
						

							Central Office Calls, Answering
DS1000/2000 Software ManualChapter 1: Features91
Programming List
Program 0401 - Trunk Delay Ring (page 457)
Set how long the system flashes a line key before ringing an extension that has the Delayed 
Ringing option enabled.
Program 0402 - Minimum Ring Detection Timer (page 461)
Set the threshold for ring detection. If the ring signal is longer than this interval, the system 
interprets the signal as valid ringing. If the signal is equal to or shorter than this interval, the 
system ignores the ringing.
Program 0402 - Loop Current Detection Time (page 463)
Set the loop disconnect interval for trunk calls. If the system detects a loop current interrup-
tion longer than this interval it assumes the telco has disconnected the trunk. It then returns the 
trunk trunk to idle.
Program 0402 - Ringing Signal End Detect Timer (page 464)
If the ringing signal on a trunk call is interrupted for longer than this interval, the system 
assumes ringing has stopped and terminates the call. If this interval is set to short, valid ring-
ing will be inadvertantly cut off. If too long, the system will leave the call set up even after 
ringing has stopped.
Program 1001 - Trunk Circuit Type (page 498)
Set the trunk’s circuit type for compatibility with the connected telco or PBX. The options are 
51 (loop start DTMF), 52 (loop start DP), 53 (ground start DTMF) or 54 (ground start DP).
Program 1001 - Trunk Transmit Gain (page 499)
Set the trunk’s transmit gain to compensate for the transmit gain characteristics of the con-
nected telco or PBX. The setting is applied to each line siezure.
Program 1001 - Trunk Receive Gain (page 501)
Set the trunk’s receive gain to compensate for the receive gain characteristics of the connected 
telco or PBX. The setting is applied to each line siezure.
Program 1001 - Loop Length (page 502)
Use this option to compensate for a trunk’s loop length. Use the short option (1) only when 
the system is very close to the central office or behind a PBX. Use the long option (2) for nor-
mal installations.
Program 1701 -  Line Key (page 518)
Assign a programmable key on an extension as a line key (code 03). The options are 1-48 (for 
trunks 1-48) in DS2000, 1-6 in DS1000.
Program 1701 -  Switched Loop Key (page 517)
Program 1701 -  Fixed Loop Key (page 517)
In order to answer trunk calls, extensions without line keys should have loop keys.
Program 1704 -  Line Key (page 528)
Assign a programmable key on a DSS Console as a line key (code 03). The options are 1-48 
(for trunks 1-48) in DS2000, 1-6 in DS1000.
Program 1803 - Extension Line Access Assignments (page 546)
For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming 
only. 2 = Outgoing only, 3 = Full access).
Program 1805 - Ring Assignments (page 551)
Assign ringing for each trunk at each extension (1 = Lamp only [day and night], 2 = Ringing 
day and night, 3 = Night Ring only, lamp during the day, 4 = Delay ring day and night). 
						

							Central Office Calls, Answering
92Chapter 1: FeaturesDS1000/2000 Software Manual
Other Related Features
Call Timer (page 71)
The Call Timer helps a user keep track of the time they spend on the phone.
Direct Inward Line (page 118)
A DIL rings an extension directly.
Line Keys (page 238)
Line keys simplify answering trunk calls.
Loop Keys (page 242)
In order to answer trunk calls, extensions without line keys should have loop keys.
Night Service / Night Ring (page 265)
Night Service determines how outside calls ring at night.
System Timers, Trunks (page 372)
Always review the system’s trunk timers for compatibility with the connected telco or PBX/
Centrex.
Feature Operation
To answer an incoming trunk call:
1. Lift handset.
If you have Ringing Line Preference, lifting the handset answers the call.
If you have Automatic Handsfree, you can press the line or loop key without first lifting 
the handset.
2. Press flashing line or loop key.Trunk ring.
Line or loop key flashing red for key ring call.
Line key flashing green for DIL.
Conversation with caller.
Line or loop key on.