NEC Ds2000 Software Instructions Manual

							Direct Inward Line
DS1000/2000 Software ManualChapter 1: Features123
Other Related Features
Call Forwarding (page 65)
Call Forwarding will reroute an extension’s DILs.
Call Waiting / Camp-On (page 74)
A DIL to a busy extension will send Camp-On tones (if the extension is programmed to nor-
mally receive Camp-On tones).
Central Office Calls, Answering (page 87)
Central Office Calls, Placing (page 93)
Refer to these features to set additional parameters for trunks (such as transmit gain, receive 
gain and sidetone level). In addition, extension users can place calls on DILs, just like other 
trunks (depending on programming).
Delayed Ringing (page 114)
DILs automatically override Delayed Ringing.
Do Not Disturb (page 146)
Enabling Do Not Disturb at an extension puts that extension’s DILs into Night Mode.
Extended Ringing (page 154)
With Extended Ringing enabled, DIL trunks ring for the Number of Extended Rings before 
routing to the overflow destination.
Extension Hunting (page 156)
DILs to a Circular or Terminal Hunting group member initiate hunting. In addition, DILs to a 
UCD master number ring the UCD group directly.
Group Ring (page 183)
A DIL can ring a Ring Group master number.
Key Ring (page 232)
An unanswered DIL diverts to all extensions with Key Ring for the trunk.
Line Keys (page 238)
Loop Keys (page 242)
When you assign a trunk as a DIL, it continues to flash its previously programmed line/loop 
key assignments. It will not, however, ring those phones.
Names for Extensions and Trunks (page 263)
Programming names for DILs makes it easier to identify incoming callers.
Night Service / Night Ring (page 265)
The extension to which the DIL is terminated controls the night mode of the DIL by pressing 
their DND key.
Off-Hook Signaling (page 270)
A DIL ringing a busy extension can automatically initiate Off-Hook Signaling.
Prime Line Preference (page 292)
If an extension’s Prime Line is another extension’s DIL, lifting the handset will answer the 
call even though it does not ring the phone.
Voice Mail (page 414)
The Voice Mail Automated Attendant will answer a DIL terminated to the Voice Mail 
Master Number.
 If a DIL is terminated to the Voice Mail master number, a System Mode key (code 18 + 
the Voice Mail number) controls the night mode status of the DIL. 
						

							Direct Inward Line
124Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To answer a call on your Direct Inward Line:
1. Lift handset.
To place your DIL into Night Mode
1. Press 
DND.
This also enables Do Not Disturb at the extension.Ringing.
DIL’s line key flashing (green).
Conversation with caller.
DIL’s line key on (green).
N/A
DND flashes. 
						

							Direct Station Selection (DSS)
DS1000/2000 Software ManualChapter 1: Features125
Direct Station Selection (DSS)
Description
If an extension’s Direct Station Selection (DSS) Keys are enabled, Programmable Function Keys 
automatically become Direct Station Selection (DSS) keys when the user presses 
ICM. Direct Sta-
tion Selection provides an extension user with one-button Intercom access and Transfer to co-work-
ers. Each DSS key also provides a Busy Lamp Field (BLF) for the assigned co-worker.
Conditions
DSS keys do not pick up ringing calls.
Default Setting
Not assigned. DSS capability is disabled.DS2000 Fixed Slot Available - DSS keys enabled (but unassigned) by default.
DS2000 U Slot Available - DSS keys disabled by default. User Programmable steps added.
DS1000 Available - DSS keys disabled by default.
Quickly place and Transfer calls to co-workers, without having to look up or dial extension numbers.
Important
• If you enable an extension’s DSS Keys and leave the extension’s default Prime Line 
programming intact, the line keys automatically change to DSS keys when the user 
lifts the handset. To avoid confusion, be sure to explain this to your users.
• You may prefer to use the Call Coverage Keys (page 61) or Hotline (page 202) 
features instead. Remember, in addition to providing one-button Intercom access 
and Transfer, Call Coverage Keys also provide call pickup capability.
When the DSS/BLF key is: The covered extension is:
Off Idle
On Busy or ringing
Flashing fast In Do Not Disturb 
						

							Direct Station Selection (DSS)
126Chapter 1: FeaturesDS1000/2000 Software Manual
Programming Guide
Programming List
Program 1703 - DSS Key Assignment (page 524)
Program the extension’s DSS assignments.
Program 1802 - Busy Lamp Field (page 540)
Enter Y to enable DSS capability for an extension’s programmable keys.
Program 1807 - Prime Line Key (page 554)
If you enable DSS capability in the option above, consider turning off Intercom Prime Line in 
this program. If you don’t, the extension’s line keys switch to DSS mode whenever the user lifts 
the handset while idle. (If a trunk call is ringing the phone, Ringing Line Preference will nor-
mally answer the call when the user lifts the handset — even with Intercom Prime Line enabled.)
Other Related Features
Intercom (page 227)
A user can press a DSS key as an alternative to dialing Intercom numbers.
Prime Line Preference (page 292)
With Intercom Prime Line, an idle extension user hears Intercom dial tone whenever they lift 
the handset or press 
SPK. Since each extension’s Busy Lamp Field is disabled by default in U 
Slot, the Programmable Function Keys do not go into the DSS mode when the user lifts the 
handset while idle. (If a trunk call is ringing the phone, Ringing Line Preference will normally 
answer the call when the user lifts the handset — even with Intercom Prime Line enabled.)Step-by-step guide for setting up Direct 
Station Selection 
Step 1: Should extension have DSS capability on their programmable keys?
• In Program 1802 - Busy Lamp Field (page 540), 
enter Y.
• In Program 1807 - Prime Line Key (page 554), 
turn off Intercom Prime Line to prevent the the 
extension’s line keys from switching to DSS 
mode when the user lifts the handset while idle.
• In Program 1802 - Busy Lamp Field (page 540), 
enter N.
Step 2: Should extension have preprogrammed DSS keys?
• In Program 1703 - DSS Key Assignment 
(page 524), program the extension’s DSS assign-
ments.
• In Program 1703 - DSS Key Assignment 
(page 524), leave the extension’s DSS keys unas-
signed.
If yes
If no
If yes
If no 
						

							Direct Station Selection (DSS)
DS1000/2000 Software ManualChapter 1: Features127
Speed Dial (page 332)
The Personal Speed Dial Keys also provide one-button access to extensions.
Transfer (page 393)
You can press your DSS key to Transfer a call instead of dialing a co-worker’s extension number.
Voice Over (page 428)
An extension can Voice Over after using Direct Station Selection to call a co-worker.
Feature Operation
To place a call to a co-worker using a DSS key:
1. Lift handset.
2. Press 
ICM .
3. Press DSS key for co-worker you want to call.
To Transfer a call to a co-worker using a DSS key:
1. Place or answer trunk call.
2. Press 
ICM .
3. Press DSS key for co-worker.
4. Hang up to have the Transfer go through unscreened.
OR
Wait for the called party to answer if you want them to screen the Transfer.
  User Programmable Feature
Feature Mnemonic Operation Access Level
This option is not available with Fixed Slot software.
DSS
#BLF
#BLF + Press DSS key + HOLD + Enter 
extension + 
VOL  + Program another 
key or 
SPK to exit.1-5
Intercom dial tone.
DSS keys show status of covered co-workers (off = idle, on = busy or ringing, 
flashing fast = in Do Not Disturb).
Two beeps or ringing.
N/A
Conversation with caller.
Line or Loop Key on (green).
Intercom dial tone.
DSS keys show status of covered co-workers (off = idle, on = busy or ringing, 
flashing fast = in Do Not Disturb).
Two beeps or ringing.
N/A 
						

							Direct Station Selection (DSS) Console
128Chapter 1: FeaturesDS1000/2000 Software Manual
Direct Station Selection (DSS) Console
Description
The DSS Console gives a 34-Button Display or 34-Button Super Display user a Busy Lamp Field 
(BLF) and one-button access to extensions, trunks, and selected system features. This saves time 
for users that do a lot of call processing (such as operators or dispatchers). There are two DSS Con-
soles types: the 24-Button (P/N 80556) and the 110-Button (P/N 80555).
Figure 13: 24-Button and 110-Button DSS Consoles
The system allows you to install 4 DSS Consoles maximum. In addition, System Load Factor may 
further reduce the number that you can install. See DS2000 Load Factor on page 3 for more on the 
System Load Factor. You cannot connect multiple DSS Consoles to the same keyset. DSS Consoles 
do not use a station port and do not require their own power supply.
The system provides four unique DSS configurations (called blocks). If you want your DSS Con-
soles to have unique key configurations, assign them to different blocks. If you want your consoles 
to share the same configuration, assign them to the same block. Note that DSS Console Personal 
Speed Dial bins are the same as the extension to which the console is attached. This means that 
DSS Consoles that share the same block number still have unique Personal Speed Dial.DS2000 Fixed Slot Available - with unique default settings.
DS2000 U Slot Available - with unique default settings.
DS1000 Available - with unique default settings.
DSS Consoles provide one-touch access to extensions, trunks and system features. 
						

							Direct Station Selection (DSS) Console
DS1000/2000 Software ManualChapter 1: Features129
You can assign DSS Console keys to the following functions:
Conditions
You cannot connect a DSS Console to a 22-button telephone.
You must consider the System Load Factor when installing DSS Consoles. See DS2000 Load 
Factor on page 3
 for more.
• ACD Log On (future) • Message Center • Speed Dial, Personal
• Call Coverage (immedi-
ate, delayed or no ring)• Multiple Directory Num-
bers (future)• Reverse Voice Over
• Data (future) • Night Key • Split
• Group Pickup (immedi-
ate, delayed or no ring)• Page Zones • Speed Dial, System
• Hotline • Park Orbit • Trunks (line keys)
• ICM Directory • Save • Voice Mail Record 
						

							Direct Station Selection (DSS) Console
130Chapter 1: FeaturesDS1000/2000 Software Manual
Default Setting
Fixed Slot DSS Console Default Assignments
These keys:Have this function:
24-Button DSS Console
1-24 Hotlines to extensions 300-323
110-Button DSS Console
1-32 Hotlines to extensions 300-331
33-48 Lines 1-16
49-58 System Speed Dial bins 200-209
59-78 Personal Speed Dial bins 700-
719
79, 80 Page zones 0 (All Call) and 1.
81-82 System Park Orbits 0 and 1.
83-110 Unassigned
U Slot DSS Console Default Assignments
These keys:Have this function:
24-Button DSS Console
1-24 Hotlines to extensions 300-323
110-Button DSS Console
1-80 Hotlines to extensions 300-379
81-96 Hotlines to undefined destinations.
97-99 Page Zones 1-3
100 All Call Page
101-109 Park Orbits 0-8
110 Night Key 
						

							Direct Station Selection (DSS) Console
DS1000/2000 Software ManualChapter 1: Features131
Programming Guide
DS1000 DSS Console Default Assignments
These keys:Have this function:
24-Button DSS Console
1-24 Hotlines to extensions 300-323
110-Button DSS Console
1-26 Hotlines to extensions 300-325
27-58 Hotlines to undefined extensions
59-64
Hotlines to trunks 1-6 (401-406)
1
65-96 Hotlines to undefined destinations.
97-99 Page Zones 1-3
100 All Call Page
101-109 Park Orbits 0-8
110 Night Key
1 Trunk Hotlines require that the extension have Direct Trunk 
Access enabled. See Direct Trunk Access on page 139 for more. 
These keys do not exist in software versions 02.01.07 and higher.
Step-by-step guide for setting up DSS 
Consoles
Step 1: Does the extension have a DSS Console connected?
• In Program 1801 - DSS Type (page 533), enter 1 
if the extension has a  24-button console con-
nected. Enter 2 if the extension has a 110-button 
console connected. You cannot have more than 4 
DSS Consoles installed.
• In Program 1801 - DSS Type (page 533), enter 0 
if the extension does not have a DSS Console 
connected.
If yes
If no 
						

							Direct Station Selection (DSS) Console
132Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 1704 - DSS Console Key Assignment (page 526)
Assign the keys for the system’s DSS Consoles.
Program 1801 - DSS Type (page 533)
Specify the type of DSS Console plugged into the telephone (1 = 24-button, 2 - 110-button, 0 
= unassigned). You cannot install more than 4 DSS Consoles.
Program 1801 - DSS Block Number (page 533)
Use this option to assign a DSS block to the console.
The following table shows the DSS Console key options (assigned in Program 1704): 
Step 2: Should the DSS Console have unique programming, not available on any other DSS 
Console?
• In Program 1801 - DSS Block Number 
(page 533), be sure to choose a block (1-4) that is 
not assigned to any other extension in the system.
• In Program 1801 - DSS Block Number 
(page 533), assign the same block to extensions 
that should share DSS Console programming.
Step 3: Do you want to change the DSS Console assignments from their default settings?
• In Program 1704 - 1704 - DSS Console Key 
Assignment (page 526), customize the key assign-
ments to meet the application requirements. 
• In Program 1704 - 1704 - DSS Console Key 
Assignment (page 526), leave the DSS Console 
assignments at their default settings.
Table 5:  Program 1704 - DSS Console Key Assignment (Page 1 of 3)
OptionDescriptionKey Code
Undefined
Use this option to designate a key as undefined 
(no function).00
Line Key
Use this option to assign a programmable key 
as a line key.03 + nn (trunk
number)
Park Orbit Key
Use this option to assign a programmable key 
as a Park Orbit key.04 + n (Park Orbit
0-9)
Step-by-step guide for setting up DSS 
Consoles
If yes
If no
If yes
If no