NEC Ds2000 Software Instructions Manual
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Interactive Soft Keys DS1000/2000 Software ManualChapter 1: Features223 RTRVConference TransferKeyset Retrieve call (instead of transferring it). RETRIEVESuper Display SAVESave Number DialedKeyset Save the number you just dialed. Super Display SILENT MONITORMonitor / Silent Monitor Super Display Monitor your co-worker’s call. SPDSpeed DialKeyset Press then enter your Speed Dial data (bin, etc.).SPEED DIALSuper Display SP DIAL 1Speed Dial Super DisplaySelect keys for Personal Speed Dial bins 701-710. After pressing SP DIAL 1, the names for bins 701-710 display. SP DIAL 2Speed Dial Super DisplaySelect keys for Personal Speed Dial bins 711-720. After pressing SP DIAL 2, the names for bins 711-720 display. SYSPark Keyset Select a system Park orbit (0-9). TRFTransferKeyset Transfer a call to a co-worker.TRANSFERSuper Display TRANSFER TO MAILBOXTransfer Super Display Send call to co-worker’s mailbox. VANNIntercomKeyset Access the Intercom voice-announce options.VOICE ANNOUNCEKeyset ZONE 1-7Paging Super Display Page into zone selected (1-7). VAOFF IntercomKeyset Turn off Intercom voice-announce.VOICE ANNOUNCE ONSuper Display VAO N IntercomKeyset Turn on Intercom voice-announce.VOICE ANNOUNCE OFFSuper Display VM00Voice MailKeyset Call your Voice Mail mailbox. The numbers after VM show the number of new messages in your mailbox. V-MAIL 00Super Display VOVRVoice OverKeyset Initiate a Voice Over.VOICE OVERSuper Display Soft KeyFeaturePhone TypeDefinition
Interactive Soft Keys 224Chapter 1: FeaturesDS1000/2000 Software Manual Call States Following is a list of the available soft keys based on the telephone’s call state. Call States (Page 1 of 3) StatePhone TypeKeys Idle KeysetDIR PGM VM00 EXT Super DisplayDIRECTORY PROGRAM V-MAIL 00 EXTERNAL PAGE SP DIAL 1 SP DIAL 2 Intercom Dial Tone From Idle (after pressing ICM) KeysetDIR PAGE PKUP Super DisplayDIRECTORY PAGE PICKUP From trunk talk state After pressing ICM KeysetDIR PAGE RTRV Super DisplayDIRECTORY PAGE RETRIEVE After pressing CONF KeysetDIR PAGE RTRV PKUP (from Conference call only) Super DisplayDIRECTORY PAGE RETRIEVE PICKUP (from Conference call only) From Intercom talk state After pressing ICM KeysetDIR PAGE PKUP Super DisplayDIRECTORY PAGE PICKUP After pressing CONF KeysetDIR PAGE RTRV Super DisplayDIRECTORY PAGE RETRIEVE After calling an extension From idle If called extension answers using Handsfree Answerback KeysetMSG RING RLS Super DisplayLEAVE MESSAGE RING RELEASE If called extension is ringing KeysetMSG RLS Super DisplayLEAVE MESSAGE RELEASE If called extension is busy KeysetMSG CAMP CLBK MORE BARG MON PREV Super DisplayLEAVE MESSAGE CAMP ON CALLBACK BARGE IN SILENT MONITOR If called extension is in Do Not Disturb KeysetMSG OVRD RLS Super DisplayLEAVE MESSAGE DND OVERRIDE RELEASE
Interactive Soft Keys DS1000/2000 Software ManualChapter 1: Features225 If you hear busy/ring KeysetMSG VOVR BARG MON Super DisplayLEAVE MESSAGE VOICE OVER BARGE IN SILENT MONITOR After using ICM key to Transfer (but before destination answers) If called extension answers announcement using Handsfree AnswerbackKeysetMBOX RING RTRV PKPG Super DisplayTRANSFER TO MAILBOX RING RETRIEVE PARK AND PA G E If called extension is ringing KeysetMBOX RTRV PKPG Super DisplayTRANSFER TO MAILBOX RETRIEVE PARK AND PAGE If called extension is busy KeysetMBOX RTRV PKPG Super DisplayTRANSFER TO MAILBOX RETRIEVE PARK AND PAGE If called extension is in Do Not Disturb KeysetMSG OVRD RTRV PKPG Super DisplayTRANSFER TO MAILBOX DND OVERRIDE RETRIEVE PARK AND PAGE If you hear busy/ring KeysetMBOX VOVR RTRV PKPG Super DisplayTRANSFER TO MAILBOX VOICE OVER RETRIEVE PARK AND PAGE After using CONF to set up a Conference (but before destination answers) If called extension answers announcement using Handsfree AnswerbackKeysetMSG RING RLS Super DisplayLEAVE MESSAGE RING RELEASE If called extension is ringing KeysetMSG RLS Super DisplayLEAVE MESSAGE RELEASE If called extension is busy KeysetMSG CAMP CLBK MORE BARG MON PREV Super DisplayLEAVE MESSAGE CAMP ON CALLBACK BARGE IN SILENT MONITOR If called extension is in Do Not Disturb KeysetMSG OVRD RLS Super DisplayLEAVE MESSAGE DND OVERRIDE RELEASE If you hear busy/ring KeysetMSG VOVR BARGE MON Super DisplayLEAVE MESSAGE VOICE OVER BARGE IN SILENT MONITOR Door Box calls in the talk state After placing or answering a Door Box call KeysetOPEN RLS Super DisplayOPEN DOOR RELEASE After pressing OPEN to release the door strike KeysetCLOSE RLS Super DisplayCLOSE DOOR RELEASE Call States (Page 2 of 3) StatePhone TypeKeys
Interactive Soft Keys 226Chapter 1: FeaturesDS1000/2000 Software Manual Outside calls before talk state (interdigit time) set up After pressing line key from idle KeysetLND DLSV RLS ACCT Super DisplayDIAL LAST NUMBER DIAL SAVE RELEASE ACCT CODE After pressing ICM while on an outside call KeysetDIR PAGE RTRV Super DisplayDIRECTORY PAGE RETRIEVE After pressing CONF while on an outside call KeysetDIR PAGE RTRV Super DisplayDIRECTORY PAGE RETRIEVE Outside calls in the talk state Outgoing KeysetPARK TRF RLS MORE CONF REC SAVE MORE MTMR ACCT PREV Super DisplayPARK TRANSFER RELEASE CONFERENCE RECORD SAVE MAN TIMER ACCT CODE Incoming KeysetPARK TRF RLS MORE CONF REC SAVE MORE MTMR ACCT PREV Super DisplayPARK TRANSFER RELEASE CONFERENCE RECORD SAVE MAN TIMER ACCT CODE While in a Conference KeysetN/A Super DisplayN/A Intercom call Answered KeysetCONF RLS Super DisplayCONFERENCE RELEASE Paging While receiving a Page broadcast KeysetN/A Super DisplayN/A While Meet Me Paging is active KeysetN/A Super DisplayN/A Call States (Page 3 of 3) StatePhone TypeKeys
Intercom DS1000/2000 Software ManualChapter 1: Features227 Intercom Description Intercom gives extension users access to other extensions. This provides the system with complete internal calling capability. Handsfree Answerback and Forced Intercom Ringing Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not. Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination. For more on setting up Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree Answerback (page 190) for more. Conditions None Default Setting Intercom calling always enabled. Programming Guide DS2000 Fixed Slot Available. DS2000 U SlotAvailable. User Programmable Feature steps added for voice-announced Inter- com calls. DS1000Available. Includes User Programmable Feature steps for voice-announced Intercom calls. Use Intercom to call any co-worker. Step-by-step guide for setting up Intercom Step 1: When placing Intercom calls, do extension users have adequate time to dial their Intercom digits before the system disables dialing? • In Program 0401 - Intercom Inter-digit (page 456), leave the Intercom Interdigit time at its default setting. • In Program 0401 - Intercom Inter-digit (page 456), change the Intercom Interdigit time to meet the site requirements. If yes If no
Intercom 228Chapter 1: FeaturesDS1000/2000 Software Manual Step 2: Should Intercom calls voice-announce system-wide? • In Program 0201 - Voice-Announced Intercom Calls (page 445), enter Y to allow Intercom calls to voice-announce system-wide. Users can still dial 1 to have their calls ring. • In Program 1807 - Station Voice Announced Intercom Calls (page 553), enter Y to enable voice-announced intercom calls for specific extensions. The User-Programmable Options # IV (#48) and # IR (#47) locally override this setting. • In Program 0201 - Voice-Announced Intercom Calls (page 445), enter N to have all Intercom calls ring system-wide. Users cannot dial 1 to have their calls voice-announce. Step 3: Should user be able to respond to a voice-announced Intercom call without lifting the handset (i.e., by using Handsfree Answerback)? • In Program 0201 - Handsfree Reply on Intercom Calls (page 445), enter Y to enable Handsfree Answerback system-wide. • In Program 1802 - Handsfree Reply on Intercom Calls (page 540), enter Y to enable Handsfree Answerback for specific extensions. • In Program 0201 - Handsfree Reply on Intercom Calls (page 445), enter N to disable Handsfree answerback system-wide. Users must lift the handset to respond to voice-announced Intercom calls. Step-by-step guide for setting up Intercom If yes If no If yes If no
Intercom DS1000/2000 Software ManualChapter 1: Features229 Programming List Program 0201 - Handsfree Reply on Intercom Calls (page 445) Enter Y to allow extension user to respond to voice-announced Intercom calls by just speaking toward the phone (i.e., by using Handsfree Answerback). When you enter N, the extension user must lift the handset to speak. Program 0201 - Voice-Announced Intercom Calls (page 445) Enter Y to enable voice-announced Intercom calls system-wide. If disabled, all Intercom calls ring (i.e., Forced Intercom Ringing is enabled). Program 1802 - Handsfree Reply on Intercom Calls (page 540) Enter Y to enable Handsfree reply (Handsfree Answerback) on a per-extension basis. Inter- com calls initially ring when this option is disabled. This option requires that you have previ- ously enabled 0201 - Handsfree Reply on Intercom Calls. Program 0401 - Intercom Inter-digit (page 456) When an extension user places a call, they must dial each succeeding digit within this interval. Program 1807 - Station Voice Announced Intercom Calls (page 553) Enter Y to enable voice-announced Intercom calls on a per-extension basis. This option requires that you have previously enabled 0201 - Voice-Announced Intercom Calls. The User- Programmable Options # IV (#48) and #IR (#47) locally override this setting. Other Related Features Attendant Position (page 46) Designate each extension’s operator. Call Coverage Keys (page 61) A user can press a Call Coverage Key as an alternative to dialing Intercom numbers. Call Waiting / Camp-On (page 74) A user can Camp-On after placing an Intercom call to a busy co-worker. Callback (page 78) A user can leave a Callback request after placing an Intercom call to a busy co-worker. Direct Station Selection (DSS) (page 125) A user can press a DSS key as an alternative to dialing Intercom numbers. Directory Dialing (page 143) Directory Dialing is a convenient alternative to manually dialing Intercom numbers. Extension Hunting (page 156) Voice-announced Intercom calls do not initiate hunting. Flexible Numbering Plan (page 172) Change the digits users dial to place Intercom calls to co-workers. Group Call Pickup (page 177) Ringing Intercom calls activate Group Call Pickup if the extension ringing is a member of a Pickup Group. Handsfree and Handsfree Answerback (page 190) Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the phone. Headset Compatibility (page 194) Extensions with headsets cannot receive voice-announced Intercom calls. Hotline (page 202) A user can press a Hotline Key as an alternative to dialing Intercom numbers. Last Number Redial (page 236) Last Number Redial cannot redial Intercom calls. Message Waiting (page 250) A user can leave a Message Waiting after placing an Intercom call to a busy co-worker. Music on Hold (page 260) Music on Hold plays to Intercom callers on Hold.
Intercom 230Chapter 1: FeaturesDS1000/2000 Software Manual Names for Extensions and Trunks (page 263) Extension names help identify Intercom callers to co-workers. Off-Premise Extensions / On-Premise SLT Extensions (page 274) All Intercom calls to On- and Off-Premise Extensions ring. Ringdown Extension (page 317) Ringdown Extension follows the voice-announce status of destination extension. For exam- ple, if an extension usually voice-announces Intercom calls, a ringdown to that extension will also voice-announce. Ringing Line Preference (page 319) Ringing Line Preference answers a ringing Intercom call before a ringing trunk call. Single Line Telephones (page 330) Single line telephones cannot receive voice-announced Intercom calls. Transfer (page 393) The system cannot Transfer Intercom calls. Voice Over (page 428) An extension user can Voice Over to a co-worker busy on an Intercom call. Volume Controls (page 431) The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use VOL and VOL to change this setting. Feature Operation To place an Intercom call: 1. Lift handset and press ICM. 2. Dial extension number (300-316). To call the operator, dial the operator s extension number or dial 0 or 01-04 (depend- ing on how your system is set up). If your call voice-announces the destination, you can dial 1 to force the call to ring. User Programmable Feature Feature Mnemonic Operation Access Level The shaded row below shows the Fixed Slot software User Programmable Feature. Voice Announce (for your incoming Intercom calls)#IV or #IR# + I V to enable voice-announce for your incoming Intercom calls # + I R to enable ringing for your incom- ing Intercom calls N/A Voice Announce (for your incoming Intercom calls) #VA #VA + V for voice announce or R for ring + SPK to exit.3-5 Intercom dial tone. ICM on (red). Two beeps (if voice-announced) or ringing. N/A
Intercom DS1000/2000 Software ManualChapter 1: Features231 To answer an Intercom call (if you hear two beeps and your phone has Handsfree Answerback): 1. Speak toward phone. OR Lift the handset for privacy. To answer an Intercom call (if you hear one beep and your phone does not have Handsfree Answerback): 1. Lift the handset. To answer an Intercom call (if you hear ringing): 1. Lift the handset.Two beeps. ICM and SPK on (red). One beep. ICM and SPK on (red). Intercom ringing. ICM flashes.
Key Ring 232Chapter 1: FeaturesDS1000/2000 Software Manual Key Ring Description A Key Ring trunk rings an extension according to the settings in Program 1805 - Ring Assign- ments (page 551). Multiple extensions can be enabled to ring immediately or after a programmed delay for each incoming trunk call. In addition, under certain conditions other types of trunk calls divert to Key Ring if unanswered. The following conditions also initiate Key Ring: Direct Inward Line An unanswered DIL diverts to Key Ring if unanswered at the extension to which it is terminated (see Direct Inward Line on page 118 for more). Hold Calls left on Hold too long recall the extensions that initially placed them on Hold. If still unan- swered, they divert to Key Ring. Park Calls parked in orbit recall the extension that initially parked them. If unanswered, the call diverts to Key Ring. Transfer An unanswered Transfer recalls the extension that initially transferred it. If still unanswered, the trunk diverts to Key Ring. Overflow for Key Ring Calls If unanswered, Key Ring calls can route to a programmed overflow destination. The overflow desti- nation can be an extension, Ring Group, UCD Group or Voice Mail. You can set up separate Key ring overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call again diverts to Key Ring. Note that a Key Ring trunk goes into the night mode when any extension with night mode capability presses their Night key. See Night Service / Night Ring on page 265 for more. Conditions None Default Setting Enabled. (In DS2000 software version 02.01.007 and higher, Key Ring is enabled by default only at extensions 300-315.)DS2000 Fixed Slot Available. DS2000 U SlotAvailable. In software version 02.01.007 and higher, Key Ring is enabled by default only at extensions 300-315. DS1000 Available. So they are not forgotten, unanswered calls automatically ring co-worker’s extensions.