NEC Ds2000 Software Instructions Manual

							Voice Mail
DS1000/2000 Software ManualChapter 1: Features423
Direct Station Selection (DSS) Console (page 128)
A DSS Console can have Voice Mail Record and Message Center keys.
Extension Hunting (page 156)
To set up extension overflow to Voice Mail:
- In Program 1807 -  
Hunt Type on page 554, enter Hunt Type 3.
- In Program 1807 -  
Hunt Destination on page 554, designate the Voice Mail master 
number as the Hunt Destination.
Unanswered calls, in addition to calls to the extension while it is busy or in DND, route 
the the extension’s mailbox.
For Terminal and Circular Hunting, unsupervised transfers (UTRF) from the Voice Mail 
Automated Attendant route like trunk calls. Supervised transfers (TRF) from the Voice 
Mail Automated Attendant route like Intercom calls. In either case, unanswered calls even-
tually route the initially called extension’s mailbox.
(DS2000 02.00.01 or higher and DS1000 Only)
When an extension user with Ring No Answer/Busy Terminal Hunting to Voice Mail parks 
a call at a co-worker’s extension, the call recalls to them if not picked up. If still unan-
swered, the call diverts to Key Ring. (In prior DS2000 versions, the call would route to 
Voice Mail.)
Message Waiting (page 250)
A system can have either Voice Mail or Message Waiting activated — not both.
Ringdown Extension (page 317)
If the Ringdown destination is the Voice Mail master number, the Ringdown Extension user hears 
the Voice Mail main greeting (“Please enter your mailbox number”) after the call connects.
Feature Operation
Calling Your  Mailbox
To call your mailbox:
Your Voice Mail key flashes fast when you have new messages in your mailbox. Your 
display shows the number of new messages in your mailbox.
1. Press 
ICM.
2. Press 
MW.
OR
Dial Voice Mail master number (e.g., 700) followed by your mailbox number.
Your mailbox number is normally the same as your extension number. You may option-
ally dial a co-worker’s mailbox – or use this procedure to call your mailbox from a co-
worker’s phone.
3. If requested by Voice Mail, enter your security code.
Your MW LED goes out.
Leaving a Message
To leave a message in a mailbox of an unanswered extension:
The extension you call can be busy, in DND or unanswered. 
1. Press 
MW.
The Voice Mail system will prompt you to leave a message.Dial tone.
ICM and SPK on. 
						

							Voice Mail
424Chapter 1: FeaturesDS1000/2000 Software Manual
Forwarding Calls to your Mailbox
To activate or cancel Call Forwarding:
1. Press 
ICM.
2. Dial 
*3.
3. Dial Call Forwarding type:
0 = Cancel forwarding
2 = Busy/No Answer
4 = Immediate
6 = No answer
4. Press
 MW.
5. Press 
SPK to hang up.
Your DND key is on while your calls are forwarded.
Transferring Calls to a Mailbox
To Transfer your active call to a mailbox:
Method 
A
1. Press ICM.
2. Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301).
This number can be your mailbox number (if you’re away from your desk) or a co-
worker’s mailbox number.
3. Press 
MW.
4. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Method B
This method transfers a call to a co-worker’s mailbox without first ringing their phone.
1. Press 
ICM.
2. Press 
MW.
3. Dial the number of the mailbox to receive the Transfer (e.g., 301 for extension 301).
This number can be your mailbox number (if you’re away from your desk), a co-
worker’s mailbox number, or an “out of range” mailbox.
4. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.Dial tone.
ICM and SPK on.
Dial tone stops.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on. 
						

							Voice Mail
DS1000/2000 Software ManualChapter 1: Features425
Method C
1. Press ICM.
2. Press DSS key for co-worker’s extension + 
MW.
3. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Method D
1. Press keyset or DSS Console Hotline or Call Coverage key.
2. Press 
MW.
3. Press 
SPK to hang up.
Voice Mail will prompt your caller to leave a message in the mailbox you selected.
Recording your call
To record your active call in your mailbox:
Only one party on a call can use Conversation Record at any one time. This includes 
Intercom calls and Conference calls.
1. Press Voice Mail Record key or RECORD soft key.
The key lights green while the system calls your mailbox. Once recording begins, the 
key flashes fast you and your caller hear the voice prompt “Recording.”
You can also have a Record key on your DSS Console. It lights red while the system 
calls your mailbox and flashes fast once recording begins.
To turn coversation record off:
1. Press Voice Mail Record key or line key for your active call.
Recording stops. The capability to press a line key to stop recording requires software 
version 02.01.07 or higher.Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on. 
						

							Voice Mail
426Chapter 1: FeaturesDS1000/2000 Software Manual
Personal Answering Machine Emulation
To activate Answering Machine Emulation:
1. Press 
ICM.
2. Dial 
*3.
3. Dial 
7.
4. Dial Answering Machine Emulation option (2 or hang up to forward all calls, 8 to forward just 
trunk calls).
5. Press 
SPK to hang up.
To cancel Answering Machine Emulation:
1. Press 
ICM.
2. Dial 
*30.
3. Press 
SPK to hang up.
When Answering Machine Emulation broadcasts your caller’s message, you can:
Do nothing to have the caller’s message automatically recorded in your mailbox,
Lift the handset to intercept the call and speak to your caller.
Checking Your  Messages
To check your messages:
1. Press 
MW.
You see: Number of MSG = n (where n is the number of new messages in your mail-
box).Dial tone.
ICM and SPK on.
Dial tone stops.
ICM and SPK on.
Dial tone.
ICM and SPK on.
Dial tone.
ICM and SPK on. 
						

							Voice Mail
DS1000/2000 Software ManualChapter 1: Features427
Using the Message Center
To call the Message Center:
The Message Center key flashes fast (green) when there are new messages not listened 
to in the Message Center mailbox.
1. Press 
SPK or lift handset.
2. Press the Message Center key.
3. If requested by Voice Mail, enter the security code for the Message Center mailbox.
Your MW LED goes out.
To Transfer a call to the Message Center:
1. When on an Intercom or outside call, press the Message Center key.
2. Hang up.
You caller will be prompted to leave a message in the Message Center mailbox. 
						

							Voice Over
428Chapter 1: FeaturesDS1000/2000 Software Manual
Voice Over
Description
Voice Over lets a user get through to a keyset extension user busy on a handset call. With Voice 
Over, the busy keyset extension user hears an alert tone followed by the voice of the interrupting 
party. The keyset extension user can respond to the interrupting party without being heard by the 
original caller. If desired, the keyset extension user can easily switch between their original caller 
and the interrupting co-worker. The original caller and the interrupting party can never hear each 
other’s conversation.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a call with 
another client, the lawyer’s paralegal could announce the urgent call as soon as it comes in. The 
lawyer could then give the paralegal instructions on how to handle the situation — all without the 
original client hearing the conversation.
Either a keyset or SLT can initiate a Voice Over, but only a keyset can receive a Voice Over.
Voice Over uses a system Converence circuit. The following table shows the system’s Conference 
capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Conditions
None
Default Setting
DisabledDS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Get through to a co-worker busy on a handset call — without interrupting their call.
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(trunks and/or extensions)8 
						

							Voice Over
DS1000/2000 Software ManualChapter 1: Features429
Programming Guide
Programming List
Program 1802 - Off-Hook Signaling for Intercom Calls (page 539)
Enter 3 for each extension that should be able to receive Voice Over.
Program 1802 - Off-Hook Signaling for Hotline Partner (page 539)
Enter 3 for each extension that should be able to receive Voice Over when their Hotline part-
ner presses their Hotline key.
Other Related Features
Call Coverage Keys (page 61)
An extension can Voice Over after calling a co-worker by pressing their Call Coverage key.
Conference (page 111)
An extension user cannot Voice Over to a co-worker busy on a Conference call.
Direct Station Selection (DSS) (page 125)
An extension can Voice Over after using Direct Station Selection to call a co-worker.
Headset Compatibility (page 194)
An extension user cannot Voice Over to a co-worker in the headset mode.
Hotline (page 202)
An extension can Voice Over after calling a co-worker by pressing their Hotline key.
Intercom (page 227)
An extension user can Voice Over to a co-worker busy on an Intercom call.
Message Waiting (page 250)
An extension user cannot leave a Message Waiting after using Voice Over.
Off-Hook Signaling (page 270)
When a user is busy on a call, Off-Hook Signaling indicates that another caller is trying to get 
through.Step-by-step guide for setting up Voice Over 
Step 1: When an Intercom call is waiting, should extension be able to receive a Voice Over?
• In Program 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), enter 3.
• In Program 1802 - Off-Hook Signaling for Inter-
com Calls (page 539), 0 for no Off-Hook Signal-
ing or 1 for Camp-On beeps.
Step 2: When an Intercom call from their Hotline partner’s Hotline key is waiting, should 
extension be able to receive a Voice Over?
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), enter 3.
• In Program 1802 - Off-Hook Signaling for Hot-
line Partner (page 539), 0 for no Off-Hook Sig-
naling or 1 for Camp-On beeps.
If yes
If no
If yes
If no 
						

							Voice Over
430Chapter 1: FeaturesDS1000/2000 Software Manual
Single Line Telephones (page 330)
An SLT can initiate a Voice Over but cannot receive a Voice Over.
Speed Dial (page 332)
An extension user can Voice Over after calling a co-worker by using Personal Speed Dial.
Transfer (page 393)
An extension user can Voice Over after making a Screened Transfer and hearing busy/ring tone.
Feature Operation
To initiate a Voice Over to a busy extension:
You can only leave a Voice Over if you hear busy/ring tone.
1. Dial 
9.
To respond to a Voice Over alert tone to your extension:
1. Press and hold 
MIC.
Release MIC to talk to your initial caller. You can repeat this procedure as long as the 
Voice Over initiator doesn’t hang up.Two beeps, then you can speak with your co-worker.
N/A
Two beeps while on a handset call.
N/A. 
						

							Volume Controls
DS1000/2000 Software ManualChapter 1: Features431
Volume Controls
Description
A keyset user can press VOL  and VOL  to adjust the volume of the following features while 
they are active. Note that the categories grouped together are the same control. For example, adjust-
ing Intercom ringing also adjusts trunk ringing.
Incoming Intercom and trunk ringing1 2
Background Music, Paging, Handsfree speaker, and incoming Intercom voice announcements 
broadcast through your telephone speaker1
Handset/headset receiver volume and incoming Voice Over announcements1
Off Hook Ringing1 2
1
These features retain the volume levels set by the keyset user.2These features retain the user-set volume levels after a system reset or power-down.
There are six steps in the Volume Control adjustment range. This makes it easier for the keyset user 
to set up just the right volume levels.
Conditions
Off hook and On hook ringing user-set levels are retained after a system reset.
Default Setting
Enabled
Programming List
None
Other Related Features
Alphanumeric Display (page 42)
While the telephone is idle, pressing VOL 
 and VOL  adjusts the contrast of the 22-Button 
and 34-Button telephone display. Note that 34-Button Super Display telephones do not pro-
vide a contrast adjustment. A system reset or power down returns the user-set contrast setting 
to a median level.
Call Waiting / Camp-On (page 74)
The extension user cannot adjust the volume of incoming Camp On tone.
Intercom (page 227)
The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use VOL 
 
and VOL 
 to change this setting. DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Easily adjust the volume of ringing, Paging and other features. 
						

							Volume Controls
432Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To adjust the volume of a feature while it is active:
While your keyset is idle, pressing VOL 
 and VOL  adjusts the display contrast.
1. Press VOL 
 and VOL .