NEC Ds2000 Software Instructions Manual

							Reverse Voice Over
DS1000/2000 Software ManualChapter 1: Features313
Reverse Voice  Over
Description
While on a handset call, Reverse Voice Over lets a busy keyset user make a private Intercom call to 
an idle co-worker. The busy user just presses and holds down a programmed Reverse Voice Over 
key to make a private call to the assigned co-worker. The initial caller cannot hear the Reverse 
Voice Over conversation. The private Intercom call continues until the Reverse Voice Over caller 
releases the key again. The initial handset call can be a trunk call or an Intercom call. An extension 
can have Reverse Voice Over keys for more than one co-worker.
Reverse Voice Over could help a salesperson, for example, when placing a call to an important cli-
ent. The salesperson can talk with the client and give special instructions to an assistant — without 
interrupting the initial call.
When the keyset is idle, the Reverse Voice Over key functions the same as a Hotline key. (You can-
not, however, use it to Transfer calls.) The key also shows at a glance the status of the associated 
extension:
Reverse Voice Over uses a system Conference circuit while it is active. The following table shows 
the system’s Conference capacities:
The system’s 32 Conference circuits are dynamically allocated as users request them.
Conditions
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Privately call a co-worker while you’re busy on your handset.
Reverse Voice Over Busy Lamp Indications
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing fast In Do Not Disturb
Description Capacity
Conference circuits 32
Maximum simultaneous users in Conference
(total of all Conferences system-wide)32
Maximum simultaneous conferences 8
Maximum parties in any one Conference
(trunks and/or extensions)8 
						

							Reverse Voice Over
314Chapter 1: FeaturesDS1000/2000 Software Manual
Default Setting
No Reverse Voice Over keys assigned
Programming Guide
Programming List
Program 1701 -  Reverse Voice Over Key (page 520)
Assign a keyset programmable key as a Reverse Voice Over key (code 23 followed by the 
assigned extension number).
Program 1704 -  Reverse Voice Over Key (page 530)
Assign a DSS Console programmable key as a Reverse Voice Over key (code 23 followed by 
the assigned extension number).
Other Related Features
Conference (page 111)
An extension user cannot add an incoming Reverse Voice Over call to a Conference.
Direct Station Selection (DSS) Console (page 128)
A DSS Console can have a Reverse Voice Over key.
Do Not Disturb (page 146)
DND does not block Reverse Voice Over.
Hold (page 197)
An extension cannot put an incoming Reverse Voice Over call on Hold.
Transfer (page 393)
While idle, an extension user cannot use their Reverse Voice Over key to Transfer calls.Step-by-step guide for setting up Reverse 
Voice Over 
Step 1: Should extension have Reverse Voice Over Capability?
•T
o put a Reverse Voice Over key on a keyset:
In Program 1701 - Reverse Voice Over Key 
(page 520), assign a Reverse Voice Over key 
(code 23 followed by the assigned extension 
number).
     OR
•
To put a Reverse Voice Over key on a DSS Console:
In Program 1704 - Reverse Voice Over Key 
(page 530), assign a Reverse Voice Over key 
(code 23 followed by the assigned extension 
number).
• In Program 1701 - Reverse Voice Over Key 
(page 520), and in Program 1704 - Reverse Voice 
Over Key (page 530), do not assign any Reverse 
Voice Over keys (code 23).
If yes
If no 
						

							Reverse Voice Over
DS1000/2000 Software ManualChapter 1: Features315
Feature Operation
To place a Reverse Voice Over call:
1. While on a handset call, press and hold your Reverse Voice Over key.
To return to your initial caller:
1. Release your Reverse Voice Over key.
To place a call to your assigned Reverse Voice Over destination:
1. While your telephone is idle, press your Reverse Voice Over key.
You can optionally lift the handset for Privacy.Two beeps, then conversation with called co-worker.
Reverse Voice Over key on (red).
Conversation with initial caller in handset.
Reverse Voice Over key off.
Two beeps, then conversation with called co-worker.
Reverse Voice Over key on (green). 
						

							Ring Groups
316Chapter 1: FeaturesDS1000/2000 Software Manual
Ring Groups
Description
DS2000 Fixed Slot
Available. Refer to Group Ring on page 183 for more information.e. DS2000 U Slot
DS1000 
						

							Ringdown Extension
DS1000/2000 Software ManualChapter 1: Features317
Ringdown Extension
Description
A Ringdown Extension automatically calls a co-worker, Voice Mail, a Ring Group or a UCD Hunt-
ing group when the user lifts the handset. The call automatically goes through — there is no need 
for the user to dial digits or press additional keys. Ringdown extension are frequently used for 
lobby phones, where the caller just lifts the handset to get the information desk.
Conditions
None
Default Setting
Ring Down disabled.
Programming List
Program 1802 - Ring Down Destination (page 541)
Assign the extension’s Ringdown destination. The destination can be an extension, the Voice 
Mail master number, a Ring Group number, or a UCD master number. The Ringdown destina-
tion cannot be a trunk (e.g., 401).
Other Related Features
Intercom (page 227)
Ringdown Extension follows the voice-announce status of destination extension. For exam-
ple, if an extension usually voice-announces Intercom calls, a ringdown to that extension will 
also voice-announce.
Ringing Line Preference (page 319)
Ringing Line Preference has precedence over Ringdown Extension. If Ringing Line Prefer-
ence is ringing the phone, lifting the handset answers the call. Lifting the handset does not call 
the Ringdown destination.
Voice Mail (page 414)
If the Ringdown destination is the Voice Mail master number, the Ringdown Extension user hears 
the Voice Mail main greeting (“Please enter your mailbox number”) after the call connects.
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Call another extension, group or Voice Mail just by lifting the handset. 
						

							Ringdown Extension
318Chapter 1: FeaturesDS1000/2000 Software Manual
Feature Operation
To use Ringdown Extension:
1. Lift handset or press 
SPK.
If you hear ringing, wait for the called pary to answer. If you hear two beeps, you may 
begin speaking.
To bypass Ringdown (if your keyset is set up as a Ringdown Extension):
1. Before lifting the handset or pressing 
SPK, press one of the following:
- 
ICM
- Line key
- Programmable Function KeyTwo beeps or ringing.
ICM on. 
						

							Ringing Line Preference
DS1000/2000 Software ManualChapter 1: Features319
Ringing Line Preference
Description
Ringing Line Preference lets a keyset user answer a ringing call by just lifting the handset. For a 
user that primarily answers calls, Ringing Line Preference ensures that ringing calls have priority. 
The tables below show the interaction between Ringing Line Preference and other features for both 
handset and headset calls.DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Simply lift the handset to answer a ringing call.
Table 10: Ringing Line Preference for Handset Call
FeatureKeyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does lifting the handset answer the ringing call?
Intercom (page 227)
Ringing Intercom calls
Ye s Ye sYe s1Ye s1
Key Ring (page 232)
(Line/Loop Keys)Ye s N oYe s N o
Transfer (page 393)
Ye s N oYe s N o
Direct Inward Line (page 118)
Ye s N oYe s N o
Group Ring (page 183)
Ye s Ye sN/A N/A
Extension Hunting (page 156)
(Call to UCD master)
Ye s Ye sNo No
Call Coverage Keys (page 61)
No NoNo No
Group Call Pickup (page 177)
No NoNo No
1Ringing Line Preference will not answer a call ringing the Operator Call Key. 
						

							Ringing Line Preference
320Chapter 1: FeaturesDS1000/2000 Software Manual
When multiple calls ring an extension simultaneously, the system services the ringing calls in the 
following order:
1.
ICM Key
2. Line Key (from lowest to highest)
3. Loop Key (from lowest to highest)
In addition, if two extensions with Ringing Line Preference answer the same trunk call simulta-
neously, the system connects the call to the lowest numbered extension.
Prime Line vs. Ringing Line Preference
Ringing Line Preference has priority over Prime Line. For example, an extension with Ringing 
Line Preference will answer a ringing trunk, not get dial tone on their Prime Line. In addition, a 
ringing Prime Line will have priority over any other ringing trunk. The seize priority is as follows:
Ringing Prime Line
Ringing non-Prime Line
Prime Line
Conditions
None
Default Setting
EnabledTable 11: Ringing Line Preference for Headset Calls
FeatureKeyset Attendant
RLP = Y RLP = N RLP = Y RLP = N
Does pressing SPK while in the Headset mode 
answer the ringing call?
Intercom (page 227)
Ringing Intercom calls
Ye s Ye sYe s Ye s
Key Ring (page 232)
(Line/Loop Keys)
Ye s N oYe s N o
Transfer (page 393)
Ye s N oYe s N o
Direct Inward Line (page 118)
Ye s N oYe s N o
Group Ring (page 183)
Ye s Ye sN/A N/A
Extension Hunting (page 156)
(Call to UCD master)
Ye s Ye sNo No
Call Coverage Keys (page 61)
No NoNo No
Group Call Pickup (page 177)
No NoNo No 
						

							Ringing Line Preference
DS1000/2000 Software ManualChapter 1: Features321
Programming List
Program 1807 - Ringing Line Preference (page 553)
Enter Y to enable Ringing Line Preference.
Other Related Features
Attendant Call Queuing (page 44)
Ringing Line Preference will not answer a call ringing the Operator Call Key.
Intercom (page 227)
Ringing Line Preference answers a ringing Intercom call before a ringing trunk call.
Prime Line Preference (page 292)
Prime Line Preference overrides Ringing Line Preference. For example, if you lift the handset 
while a call is ringing your phone, you seize your Prime Line instead of answering the ringing 
call.
Ringdown Extension (page 317)
Ringing Line Preference has precedence over Ringdown Extension. If Ringing Line Prefer-
ence is ringing the phone, lifting the handset answers the call. Lifting the handset does not call 
the Ringdown destination.
Feature Operation
To use Ringing Line Preference:
1. Lift handset or press 
SPK.
You automatically answer the call.
To bypass Ringing Line Preference:
1. Before lifting the handset or pressing 
SPK, press one of the following:
- 
ICM
- Line key
- Programmable Function Key
  User Programmable Feature
Feature Mnemonic Operation Access Level
This option is not available in Fixed Slot software.
Ringing Line Preference
#RLP
#RLP + Y to enable or N to disable + SPK 
to exit.2-5 
						

							Save Number Dialed
322Chapter 1: FeaturesDS1000/2000 Software Manual
Save Number Dialed
Description
Save Number Dialed permits an extension user to save their last outside number and easily redial it 
later on. For example, an extension user can recall a busy or unanswered number without manually 
dialing the digits. The system retains the saved number until the user stores a new one in its place.
Save Number Dialed saves in system memory a dialed number up to 20 digits. The system remem-
bers the digits regardless of whether the call was answered, unanswered or busy. The system nor-
mally uses the same trunk as for the initial call. However, if that trunk is busy and is part of a trunk 
group, Save Number Dialed will automatically select the next trunk in the group. The user can also 
preselect a specific trunk if desired.
Save Number Dialed requires a uniquely programmed Programmable Function Key or DSS Con-
sole Key.
Conditions
None
Default Setting
No Save keys programmed.
Programming Guide
DS2000 Fixed Slot
Available. Save Number Dialed saves up to 20 digits. Prior to software version 
02.01.07, Save Number Dialed would save up to 32 digits. DS2000 U Slot
DS1000
Save the number you just dialed for quick redialing.
Step-by-step guide for setting up Save 
Number Dialed (Page 1 of 2)
Step 1: Should extension have a Save key?
• In Program 1701 - Save Key (page 520), enter 
code 25.
• In Program 1701 - Save Key (page 520), do not 
enter code 25 to assign a key as a Save key.
If yes
If no