NEC Ds2000 Software Instructions Manual
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Equal Access Compatibility DS1000/2000 Software ManualChapter 1: Features153 Equal Access Compatibility Description DS2000 Fixed Slot See Toll Restriction on page 385. DS2000 U Slot DS1000
Extended Ringing 154Chapter 1: FeaturesDS1000/2000 Software Manual Extended Ringing Description Extended Ringing forces an unanswered call to ring a telephone an extended number of times before rerouting. This helps users that cannot get to their phones quickly to pick up calls (such as a warehouse worker). Extended Ringing is available with the following features: Direct Inward Line DILs ring for an extended period before routing to the overflow destination. Transfer Transferred trunks ring for an extended period before recalling the transferring extension. Conditions None Default Setting Disabled. Programming Guide DS2000 Fixed Slot Available. DS2000 U Slot DS1000 Lets calls ring longer that usual to assist co-workers that can’t readily get to their phones. Step-by-step guide for setting up Extended Ringing Step 1: Should extension have Extended Ringing capability? • In Program 0101 - Extended Ring (page 441), enter Y to enable Extended Ringing. • In Program 1801 - Extension Class of Service Assignment (page 533), assign Class of Service to extensions. • In Program 0101 - Extended Ring (page 441), enter N to disable Extended Ringing. Step 2: When Extended Ringing is enabled, does the extension ring an adequate number of times before the call reroutes? • In Program 0403 - Number of Extended Rings (page 467), leave the entry at its current setting. If yes If no If yes
Extended Ringing DS1000/2000 Software ManualChapter 1: Features155 Programming List Program 0101 - Extended Ring (page 441) In an extension’s Class of Service, enter Y to enable Extended Ringing. Program 0403 - Number of Extended Rings (page 467) Set the duration of the Extended Ringing. Program 1801 - Extension Class of Service Assignment (page 533) Assign Class of Service to extensions. Other Related Features Key Ring (page 232) With Extended Ringing, a call rings longer at its destination before diverting to Key Ring. Transfer (page 393) With Extended Ringing enabled, transferred trunks ring the destination extension for the Number of Extended Rings before recalling the transferring extension. Feature Operation None• In Program 0403 - Number of Extended Rings (page 467), enter a new Extended Ringing value that meets the site’s requirements. Step-by-step guide for setting up Extended Ringing If no
Extension Hunting 156Chapter 1: FeaturesDS1000/2000 Software Manual Extension Hunting Description Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available member picks it up. There are three types of Extension Hunting: Circular Hunting Terminal Hunting Uniform Call Distribution (UCD) Hunting Circular Hunting A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. There are four types of Circular Hunting: Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Circular Hunting Notes: If a call cycles through the entire Circular Hunting group and remains unanswered, it follows normal recall/routing programming. For example, a transferred call will recall the transferring extension and, if still unanswered, go to Key Ring. For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension Hunting follows the Handsfree Answerback/Forced Intercom Ringing setup at each extension. Placing an extension in DND temporarily removes it from the Circular Hunting group. DS2000 Fixed Slot Available. DS2000 U Slot Available. UCD Hunting group members can dial a code to log in and out of their UCD group. DS1000 Automatically route calls to co-workers that work closely together.
Extension Hunting DS1000/2000 Software ManualChapter 1: Features157 Terminal Hunting A Terminal Hunting group consists of a group of extensions programmed into a Terminal Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. The call will cycle through the group once, until it reaches the last extension in the list. Unlike Circular Hunting, the call will not cycle back to the top of the hunt list. Depending on the hunt type (see below), Terminal Hunting will occur for transferred trunk calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls. Just like Circular Hunting, there are four types of Terminal Hunting: Ring No Answer Trunk (Option 1) Hunting will occur for unanswered trunk calls. Hunting will not occur for unanswered ringing Intercom calls or while the member extension is busy. Busy/Ring No Answer Trunk (Option 2) Hunting will occur for unanswered trunk calls and for trunk calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls. Busy/Ring No Answer All Calls (Option 3) Hunting will occur for unanswered trunk and ringing Intercom calls, and for trunk and ringing Intercom calls to the member extension while it is busy. Busy Trunk (Option 4) Hunting will occur for trunk calls to the member extension while it is busy. Hunting will not occur for unanswered trunk and ringing Intercom calls. Terminal Hunting Notes: If a call cycles through the entire Terminal Hunting group and remains unanswered, it follows normal recall/routing programming. For example, a transferred call will recall the transferring extension and, if still unanswered, go to Key Ring. Placing an extension in DND temporarily removes it from the Terminal Hunting group. For type 3 hunting, an Intercom call will stop hunting when it voice-announces. Extension Hunting follows the Handsfree Answerback/Forced Intercom Ringing setup at each extension. Uniform Call Distribution (UCD) Hunting Like Circular and Terminal Hunting, a UCD Hunting group also consists of a group of extensions programmed into a hunt list. The system routes calls into a UCD group according to the frequency of use of the member extensions. The first extension rung is the member that has been idle the long- est. The last extension rung is the member that has been idle the shortest. Each member of the group is additionally associated with a UCD Master Extension Number. To active UCD hunting, an incoming call must route to the UCD master number. This is done by plac- ing an Intercom call to the master number, transferring a call to the master number or setting up a DIL to the master number. When all members of the UCD Hunting group are busy, the call can route to the programmed UCD Overflow destination. UCD Hunting Notes: Unanswered transferred calls and DILs continue to cycle through the UCD group as long as an agent is available. Placing an extension in Do Not Disturb temporarily removes it from the UCD group. Intercom calls to the UCD master number always ring the agent extensions. If a UCD Group is set to overflow to Voice Mail, overflow will divert to the Voice Mail Auto- mated Attendant. Conditions None
Extension Hunting 158Chapter 1: FeaturesDS1000/2000 Software Manual Default Setting Hunting not set up. Programming Guide Step-by-step guide for setting up Circular Hunting Step 1: Assign the hunt type to each extension in the Circular Hunting group. • In Program 1807 - Hunt Type (page 554), enter the hunt type for each extension in the hunt group: 1 = Ring No Answer Trunk 2 = Busy/Ring No Answer Trunk 3 = Busy/Ring No Answer All Calls 4 = Busy Trunk Step 2: Set up the hunt destination routing. • In Program 1807 - Hunt Destination (page 554), set up the circular hunt routing. Each extension should route to the next in the group. In addition, the last extension should route back to the first. Step 3: Do calls ring each hunt group member for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0401 - Transfer Recall (page 455), leave the entry at its current setting. • In Program 0401 - Transfer Recall (page 455), change the Transfer Recall interval to meet the site requirements. (This setting also determines how long a trunk call waits at a busy member extension before routing.) Step 4: Does a DIL to a hunt group member ring for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0401 - DIL No Answer (page 456), leave the entry at its current setting. • In Program 0401 - DIL No Answer (page 456), change the DIL No Answer interval to meet the site requirements. If yes If no If yes If no
Extension Hunting DS1000/2000 Software ManualChapter 1: Features159 Step-by-step guide for setting up Terminal Hunting (Page 1 of 2) Step 1: Assign the hunt type to each extension (except for the last) in the Terminal Hunting group. • In Program 1807 - Hunt Type (page 554), enter the hunt type for each extension in the hunt group: 1 = Ring No Answer Trunk 2 = Busy/Ring No Answer Trunk 3 = Busy/Ring No Answer All Calls 4 = Busy Trunk Step 2: Make sure the last extension in the Terminal Hunting group has hunting undefined. • In Program 1807 - Hunt Type (page 554), press CLEAR for the last extension in the Terminal Hunting group. Step 3: Set up the hunt destination routing (except for the last extension in the group). • In Program 1807 - Hunt Destination (page 554), set up the terminal hunt routing. Each extension should route to the next in the group (except for the last — see below). Step 4: Make sure the last extension in the Terminal Hunting group has no hunt destination. • In Program 1807 - Hunt Destination (page 554), press CLEAR for the last extension in Terminal Hunting group. Step 5: Do calls ring each hunt group member for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0401 - Transfer Recall (page 455), leave the entry at its current setting. • In Program 0401 - Transfer Recall (page 455), change the Transfer Recall interval to meet the site requirements. (This setting also determines how long a trunk call waits at a busy member extension before routing.) If yes If no
Extension Hunting 160Chapter 1: FeaturesDS1000/2000 Software Manual Step 6: Does a DIL to a hunt group member ring for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0401 - DIL No Answer (page 456), leave the entry at its current setting. • In Program 0401 - DIL No Answer (page 456), change the DIL No Answer interval to meet the site requirements. Step 7: Do you want to set up an extension to overflow to Voice Mail when unanswered, busy or in DND? • In Program 1807 - Hunt Type (page 554), enter 3. • In Program 1807 - Hunt Destination (page 554), enter the Voice Mail master number. • Stop. Step-by-step guide for setting up Terminal Hunting (Page 2 of 2) If yes If no If yes If no
Extension Hunting DS1000/2000 Software ManualChapter 1: Features161 Step-by-step guide for setting up UCD Hunting (Page 1 of 2) Step 1: Set up the UCD Hunting group master number. • In Program 0510 - Hunt Group Master Number (page 485), assign the UCD Hunting group mas- ter number. • UCD Hunting group master numbers can be 100- 299, 332-400, or 417-899. They cannot be in the extension (300-395 in DS2000 or 300-325 in DS1000) or trunk (401-448 in DS2000 or 401- 406 in DS1000) number range. By default, the system uses codes beginning with 0 for operator access and 9 for trunk/trunk group access. Step 2: When all extensions in the UCD group are busy, should calls to the UCD group over- flow to an alternate destination? • In Program 0510 - Overflow Destination (page 485), enter the UCD overflow destination. The destination can be an extension, Ring Group master number or another UCD Hunting group master number. Step 3: Assign hunt type 05 to each member of the UCD group. • In Program 1807 - Hunt Type (page 554), make sure each extension in the UCD group has hunt type 05. Step 4: Make sure each extension in the hunt group has the same master number assign- ment. • In Program 1807 - Hunt Master Number (page 554), make sure each extension in the same UCD group has the same master number. Refer to Program 0510 - Hunt Group Master Number (page 485) when setting up master numbers. Step 5: When all UCD group members are busy, do calls queue for the correct interval (i.e., neither too long nor too short) before routing to the overflow destination? • In Program 0401 - ACD/UCD Overflow (page 457), leave the entry at its current setting. • In Program 0401 - ACD/UCD Overflow (page 457), change the ACD/UCD Overflow interval to meet the site requirements. If yes If no
Extension Hunting 162Chapter 1: FeaturesDS1000/2000 Software Manual Step 6: Do calls ring each idle hunt group member for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0403 - Call Forward Ring No Answer (page 466), leave the entry at its current setting. • In Program 0403 - Call Forward Ring No Answer (page 466), change the Call Forward Ring No Answer interval to meet the site requirements. Step 7: Does a DIL to the UCD master ring an idle group member for the correct interval (i.e., neither too long nor too short) before routing to the next extension in the group? • In Program 0401 - DIL No Answer (page 456), leave the entry at its current setting. • In Program 0401 - DIL No Answer (page 456), change the DIL No Answer interval to meet the site requirements. Step-by-step guide for setting up UCD Hunting (Page 2 of 2) If yes If no If yes If no