NEC Ds2000 Software Instructions Manual

							Microphone Mute
DS1000/2000 Software ManualChapter 1: Features253
Microphone Mute
Description
Microphone Mute lets a keyset user turn off their phone’s Handsfree microphone at any time. 
Once activated, Microphone Mute prevents the caller from hearing Handsfree conversations in 
the user’s work area. The user can turn off the Handsfree or handset microphone while their tele-
phone is idle, busy on a call, in DND or while a call is ringing. The microphone stays off until the 
user turns it back on.
While an extension has their microphone muted, the calling party hears a single beep when the 
called extension’s mic is muted.
Conditions
A system reset or power failure cancels all Microphone Mutes system wide.
Default Setting
Enabled.
Programming List
None
Other Related Features
Handsfree and Handsfree Answerback (page 190)
Use Microphone Mute to temporarily turn off the Handsfree microphone.
Feature Operation
To activate Microphone Mute:
1. Press 
MIC.
You can do this any time while on the phone or while your phone is idle. DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Talk to a co-worker in your office without your caller hearing the conversation.
The systems mutes your Handsfree microphone.
MIC on. 
						

							Microphone Mute
254Chapter 1: FeaturesDS1000/2000 Software Manual
To deactivate Microphone Mute:
1. Press 
MIC.N/A.
MIC on.
N/A.
MIC off. 
						

							Modem Cut-Through
DS1000/2000 Software ManualChapter 1: Features255
Modem Cut-Through
Description
The unique DS1000 Modem Cut-Through feature allows a modem connected to the system’s ana-
log modem port to achieve maximum throughput speeds on outside calls. In addition, a single line 
set plugged into the modem is a fully functinoal internal analog extension. this same single ine set 
is also the system’s power-failure telephone. It directly connexcts to an outside line if there is a 
commercial power failure.
With Modem Cut-Though, the system can automatically switch an outgoing call from the modem 
plugged into the PFT/MDM jack directly to trunk 1 or trunk 2. This  effectively bypasses the sys-
tem, allowing modem calls to achieve maximum modem connect speeds. Modem Cut-Through can 
also bypass the system on an incoming call to the extension plugged into the PFT/MDM jack 
(extension 316).
To have your modem directly answer incoming calls on trunk 1 or 2, make the trunk a DIL to the 
PFT/MDM extension. Turn to Direct Inward Line on page 118 for more.
Modem Setup
When using Modem Cut-Through, the modem’s dial string for outgoing calls must contain the 
codes to access trunk 1 or trunk 2. There are several methods you can use:
Line Dial-up (#9 followed by the trunk number 01-06)
Turn to Central Office Calls, Placing on page 93 for the programming required to enable Line 
Dial-up.
Direct Trunk Access (4 plus the trunk number 01-06)
Turn to Direct Trunk Access on page 139 for the programming required to enable Direct 
Trunk Access.
Trunk Group Routing (9 or 90-98)
Turn to Trunk Group Routing on page 398 for the programming required to enable Trunk 
Group Routing.
Conditions
If you have a modem or power failure telephone connected to the PFT/MDM port, do not con-
nect a Voice Mail port to extension 316. This is because extension 316 is in parallel with the 
PFT/MDM port.
If you are going to use Modem Cut-Through, be sure your telco provides loop supervision for 
trunks 1 and 2.
Default Setting
Modem Cut-Through is always available, if connected.DS2000 Fixed Slot
Not available.
DS2000 U Slot
DS1000 Available.
Maximize modem throughput speeds and obtain power failure cu-through on the same port. 
						

							Modem Cut-Through
256Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 0401 - Intercom Inter-digit (page 456)
The system uses this interval for an extension going into the talk state, which affects the 
Modem Cut-Though timing. Setting this timer too short or too long could effect DTMF 
receiver usage and create blocking. Normally, you should leave this timer at its default value 
(6 seconds). Some applications may require that it be shortened, but it is recommended that it 
not be lengthened.
Program 0402 - PBX/Centrex Flash (page 460)
When a call is recieved or placed on trunk 1 or trunk 2, the system waits this interval plus 100 
mS) to determine if a system extension or the PFT/MDM port is connected to the call. If the 
PFT/MDM port is on the call, the system connects the port directly to the trunk. 
Other Related Features
Voice Mail (page 414)
If you have a modem or power failure telephone connected to the PFT/MDM port, do not con-
nect a Voice Mail port to extension 316. This is because extension 316 is in parallel with the 
PFT/MDM port.
Feature Operation
Operation is automatic if:
Your modem is properly installed and connected to the PFT/MDM jack.
The system programming provides a dialing method to access trunks 1 and/or 2.
The codes to access trunks 1 or 2 are in the modem’s dial string. 
						

							Monitor / Silent Monitor
DS1000/2000 Software ManualChapter 1: Features257
Monitor / Silent Monitor
Description
Monitor lets an extension user listen to the conversation at a busy extension. To implement Monitor, 
an extension user just calls a busy extension and dials the Monitor code. The busy extension and 
their caller have no indication of the intusion. There are no tones heard and there is no visual indi-
cation that monitoring is occuring. For example, Monitor could help the superisor of a service 
department. The department supervisor could listen to the questions that callers ask without dis-
turbing the service call.
Conditions
Monitor uses a system Conference circuit. See Conference on page 111 for more.
Default Setting
Disabled
Programming Guide
DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Monitor a co-worker’s phone conversation without them knowing you are on the phone.
!!  CAUTION  !!
Monitor provides no warning tones prior to intrusion. Monitor may be 
interpreted as an invasion of privacy.
Step-by-step guide for setting up Monitor 
Step 1: Should an extension be able to Monitor a co-worker’s call?
• In Program 0101 - Silent Monitor (page 442), 
enter Y to enable Monitor in the extension’s Class 
of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions.
• In Program 0101 - Silent Monitor (page 442), 
enter N to disable Monitor in the extension’s 
Class of Service.
• In Program 1801 - Extension Class of Service 
Assignment (page 533), assign Class of Service to 
extensions
If yes
If no 
						

							Monitor / Silent Monitor
258Chapter 1: FeaturesDS1000/2000 Software Manual
Programming List
Program 0101 - Barge-In (Intrusion) (page 440)
In an extension’s Class of Service, enter Y to allow the extension to Barge In on another exten-
sion.
Program 1801 - Extension Class of Service Assignment (page 533)
Assign Class of Service to extensions.
Other Related Features
Attendant Position (page 46)
Since the attendant is never busy, Intercom callers cannot Monitor an attendant.
Conference (page 111)
An extension user cannot Monitor a Conference.
Privacy (page 295)
Privacy does not block Monitor.
Feature Operation
To Monitor a call:
1. Call busy extension.
2. Dial 6.
3. Listen to the conversation in progress.Busy tone.
N/A
Two beeps.
N/A 
						

							Multiple Directory Numbers
DS1000/2000 Software ManualChapter 1: Features259
Multiple Directory Numbers
Description
DS2000 Fixed Slot
See Call Coverage Keys on page 61. DS2000 U Slot
DS1000 
						

							Music on Hold
260Chapter 1: FeaturesDS1000/2000 Software Manual
Music on Hold
Description
Music on Hold (MOH) plays music to calls on Hold, parked calls, and transferred calls. The music 
lets the caller know that their calls is waiting, not forgotten. Without Music on Hold, the system 
provides silence to these types of calls. Music on Hold is available from three sources: two internal 
beep tones and an external source connected to the CPU music input terminals.  The external source 
typically connects to a customer-provided music source (such as a CD player or FM receiver).
Music on Hold  requires a customer-provided music source. This source is also used by Back-
ground Music. In DS2000, you connect the music source to the CPU’s 8-pin mod jack. In DS1000, 
you connect the music source to the Main Equipment Cabinet AUDIO jack. The music source you 
use must be compatible with the following specifications:
For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH while 
their call waits at the transfer destination.
Note:
In accordance with U.S. copyright law, a license may be required from the America Society of 
Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television 
broadcasts or music other than material not in the public domain are transmitted through the Music 
on Hold feature of telecommunications systems. NEC America, Inc. hereby disclaims any liability 
arising out of the failure to obtain such a license.
Conditions
None
Default Setting
External MOH enabled.DS2000 Fixed Slot
Available. DS2000 U Slot
DS1000
Callers can listen to music while waiting for their call to go through.
Table 7: Music Source Specifications
Input Impedance10K Ohms
Relative Input Level+18 dBr (+/- dBr) at 1.0 kHz 
						

							Music on Hold
DS1000/2000 Software ManualChapter 1: Features261
Programming Guide
Programming List
Program 0201 - Music on Hold (page 445)
Enter Y for this option to enable Music on Hold system-wide.
Program 0201 - MOH on Transfer (page 446)
Enter Y for this option to enable Music on Hold for transferred calls.Step-by-step guide for setting up Music on 
Hold
Step 1: Should the system have Music on Hold?
• In Program 0201 - Music on Hold (page 445), 
enter Y to enable Music on Hold system wide.
• In Program 0201 - Music on Hold (page 445), 
enter N to disable Music on Hold system wide.
Step 2: Assign the Music on Hold source.
• In Program 1003 - MOH Source (page 510), 
assign the MOH source.The options are:
0 - No MOH
1 - External at CPU terminals
2 - Tone 1 (low pitch)
3 - Tone 2 (high pitch)
4 - ACI port (currently not used)
When entering data, be sure to press VOL 
 or 
VOL 
 after entering your data. Do not press 
CONF or HOLD instead.
Step 3: Should transferred callers listen to MOH or ringback while waiting?
• In Program 0201 - MOH on Transfer (page 446), 
enter Y to enable Music on Hold for transferred 
calls.
• In Program 0201 - MOH on Transfer (page 446), 
enter N to enable ringback for transferred calls.
If yes
If no
MOH
Ringback 
						

							Music on Hold
262Chapter 1: FeaturesDS1000/2000 Software Manual
Program 1003 - MOH Source (page 510)
Assign the MOH source for the trunk. The options are:
0 - No MOH
1 - External at CPU terminals
2 - Tone 1 (low pitch)
3 - Tone 2 (high pitch)
4 - ACI port ( currently not used). 
When entering data, be sure to press VOL 
 or VOL  after entering your data. Do not press 
CONF or HOLD instead.
Other Related Features
Background Music (page 54)
Background Music and Music on Hold share the same external music source.
Hold (page 197)
If installed, Music on Hold plays to callers on Hold
Intercom (page 227)
Music on Hold plays to Intercom callers on Hold. Intercom callers always hear internal Tone 1.
Park (page 287)
If installed, Music on Hold plays to parked callers.
Transfer (page 393)
With Music on Hold enabled, transferred callers can optionally listen to ringback or MOH 
while their call waits at the transfer destination.
Feature Operation
Music on Hold is automatic once enabled.