Xerox Color 560 User Manual

							
Troubleshooting
                    Xerox Color 550/560 PrinterUser Guide311
Print Quality Problems
Note:
To enhance print quality, toner/print cartridges for many models of equi\
pment are designed to cease 
functioning at a predetermined point.
Note:
Grayscale images printed with the composite black setting count as color\
 pages, because color consumables 
are used. This is the default setting on most printers.
CAUTION:
The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee d\
oes not cover damage caused by 
using unsupported paper or specialty media. The Total Satisfaction Guara\
ntee is available in the United 
States and Canada. Coverage may vary outside these areas; please contact\
 your local representative for 
details.
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Copy and Scan Problems
When the copy or scan quality is poor, select the closest symptom from t\
he following table to correct the problem.
If the copy quality does not improve after carrying out the appropriate \
action, contact Xerox Customer Support or 
your reseller.
Symptom Solution
Lines or streaks only present in copies made 
from the document feeder. There is debris on the document glass. When scanning, the paper 
from the document feeder passes over the debris creating lines or 
streaks. Clean all glass surfaces with a lint free cloth.
Spots present in copies taken from the 
document glass. There is debris on the document glass. When scanning, the debris 
creates a spot on the image. Clean all glass surfaces with a lint 
free cloth.
The reverse side of the original is showing on 
the copy or scan. Copy: Turn on Background Suppression.
Scan: Turn on Background Suppression.
Image is too light or dark. Copy: Use the Image Quality settings to lighten, darken or adjust  contrast.
Scan: Use the Advanced Settings Tab to lighten, darken or adjust 
contrast.
Colors are off. Copy: Use the Image Quality settings to adjust color balance. Scan: Confirm the correct Original Type is set.
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Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide313
Fax Problems
If a fax cannot be sent or received correctly, refer to the following ta\
ble, then perform the indicated operation. If a 
fax still cannot be sent or received correctly, even after performing th\
e described operations, contact your service 
representative.
Problems Sending Faxes
Symptom Cause Solution
The document is not 
scanned using the 
document feeder. The document is too thick, too thin, or 
too small.
Use the document glass to send 
the fax.
The document is 
scanned at an angle. The document feeder guides are not 
adjusted to the width of the 
document. Adjust the document feeder 
guides to fit the width of the 
document.
The fax received by the 
recipient is blurry. The document is incorrectly positioned. Position the document correctly.
The document glass is dirty.  Clean the document glass.
The text in the document is too faint.  Adjust the resolution. Adjust the 
contrast.
There may be a problem with the 
telephone connection. Check the telephone line, then send 
the fax again.
There may be a problem with the 
caller’s fax machine. Make a copy to check that your 
printer is operating correctly, and 
then, if the copy was printed 
correctly, have the recipient check 
the condition of their fax machine.
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Symptom Cause Solution
The fax received by the 
recipient is blank.
The document was loaded incorrectly. Document feeder: place the 
document to be faxed faceup.
Document glass: place the 
document to be faxed facedown.
Fax was not transmitted.  The fax number may be wrong.  Check the fax number. The telephone line may be incorrectly 
connected. Check the telephone line 
connection. If it is disconnected, 
connect it.
There may be a problem with the 
recipient’s fax machine. Contact the recipient.
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Troubleshooting
                     Xerox Color 550/560 PrinterUser Guide315
Problems Receiving Faxes
Symptom Cause Solution
The received fax is blank. There may be a problem with the 
telephone connection or with the caller’s 
fax machine. Check that the printer can make clean 
copies. If it can, have the caller send 
the fax again.
The sender may have loaded the pages 
incorrectly. Contact the sender.
The printer answers the 
call, but will not accept 
incoming data. Not enough memory.  If the job contains several graphics, the 
printer might not have enough 
memory. The printer will not answer if 
memory is low. Delete stored 
documents and jobs and wait for the 
existing job to complete. This will 
increase available memory.
The paper supply in the printer may not 
match the document size sent. Confirm the original size of the 
documents. Documents might be 
reduced based on the available paper 
supply in the printer.
The printer is set to receive faxes manually. Set the printer to automatic reception.
The received fax size is 
reduced.
Faxes cannot be received 
automatically.
The memory is full.  Load paper if it is empty, and then  print the faxes stored in the memory.
The telephone line is incorrectly connected. Check the telephone line connection. If  it is disconnected, connect it.
There may be a problem with the sender’s 
fax machine. Make a copy to check that your printer 
is operating correctly. If the copy prints 
correctly, have the recipient check their 
fax machine.
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Getting Help
Control Panel Messages
Xerox provides several automatic diagnostic tools to help you produce an\
d maintain print quality. The control panel 
provides you with information and troubleshooting help. When an error or\
 warning condition occurs, the control 
panel touch screen displays a message informing you of the problem. In m\
any cases, the touch screen also displays 
an animated graphic showing the location of the problem, such as the loc\
ation of a paper jam.
Alerts
Alerts provide messages and instructions to help solve problems. Alerts \
can be viewed on:
The Status  page in CentreWare Internet Services.
All tabs in the printer driver Properties window. For detailed status in\
formation, click  More Status.
Online Support Assistant
The Online Support Assistant is a knowledge base that provides instructi\
ons and troubleshooting help to solve your 
printer problems. You can find solutions for problems with print quality\
, copy quality, media jams, software 
installation, and much more. To access the Online Support Assistant, go \
to 
www.xerox.com/
support.
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                    Xerox Color 550/560 PrinterUser Guide317
Web Resources
Xerox provides several websites that offer additional help.
Resource Link
Technical support information for the printer, 
includes online Technical Support, Recommended 
Media List, Online Support Assistant, driver 
downloads, documentation, and more. www.xerox.com/support
Supplies for the printer www.xerox.com/
support

A resource for tools and information, such as 
printing templates, helpful tips, and customized 
features to meet your individual needs.
www.xerox.com/office/businessresourcecenter
Local sales and support center www.xerox.com/office/worldcontacts
Printer registration www.xerox.com/office/register
Information about recycling the printer  www.xerox.com/environment (U.S. and Canada) www.xerox.com/environment_europe (European Union)
Information about recycling supplies  www.xerox.com/gwa Material Safety Data Sheets identify materials, 
and provide information on safely handling and 
storing hazardous materials.
www.xerox.com/msds (U.S. and Canada)
www.xerox.com/environment_europe (European Union)
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                    Xerox Color 550/560 PrinterUser Guide319
Printer Specifications
This chapter includes:
Physical Specifications
Electrical Specifications Environmental Specifications
Controller Specifications Performance Specifications
For media specifications and capacities, see Supported Media.
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pecifications
Physical Specifications
Base Unit
Width: 28 inches (710 mm) 
Height: 45.4 inches (1153.9 mm) Depth: 31.6 inches (803.5 mm)
Weight: 583 pounds (265 kg)
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