Xerox ColorQube 9303 User Manual

							General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting311
Each ink loader has an ink low sensor which is activated when approximately 2 usable ink sticks remain. 
The device will stop printing when the ink loader has about one-third of an ink stick remaining in any 
color. A message notifies you when it is time to order ink, if the ink is low and when the ink has run out.
A ink loader cover sensor detects when the ink cover is opened, the touch screen displays the status of 
the ink sticks.
Cleaning Unit
The Cleaning Unit applies a silicone oil release agent to the print drum.
WARNING:SILICON FLUIDS ARE AN EXTREME SLIP HAZARD. In the event of accidental spillage 
onto floors covered with any surface including carpeting, immediately provide a slip hazard 
warning and cordon off the area. Do not walk in the contaminated area and avoid any risk of 
coating the surface of footwear. Do not attempt to mop up the spill with conventional mops and 
water. This will spread the contamination and may extend the slip hazard outside the immediate 
contaminated area. Large spills on non absorbent surfaces should be contained using suitable 
absorbent material. Following containment suitable absorbing material (diatomaceous earth or 
other silica based liquid absorbent) should be used to soak up the spillage. Clean any residual 
slippery coating using a strong detergent/soap solution and apply sand or other inert granular 
material to improve traction. Dispose of all waste material in accordance with national, local, state 
or federal regulations which are applicable.
When the Cleaning Unit is nearing end of 
life, a warning message is displayed 
informing you to reorder a new unit but 
not to replace at this time. The warning is 
given when there is approximately 13 days 
usage remaining.
When the Cleaning Unit reaches end of life 
and must be replaced, another message is 
displayed. The unit must be changed for 
the printer to operate.
Replace the unit using the instructions provided on the touch screen and within the packaging of the 
new unit. Recycle the old unit as directed on the packaging or your local Xerox Representative.
Note The warning period can be customized by the System Administrator using Tools or Internet 
Services. Refer to the Administration and Accounting guide for more information.
Staple Cartridges
If your device is equipped with the Office Finisher or High Volume Finisher, you will be required to 
replace the staple cartridge or cartridges when the device displays a message instructing you to do so.
The staple cartridges for the Office Finisher and the High Volume Finisher contain 5000 staples. The 
High Volume Finisher with Booklet Maker has 2 additional staple cartridges located within the Booklet 
Maker module. Each of these cartridges holds 2000 staples.
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							General Care
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Detailed instructions are provided on the touch screen. Follow the instructions and labels provided 
when replacing the staple cartridge.
Office and High Volume Finisher Staple Cartridge:
1. Open the finisher door.
2. If using the Office Finisher, rotate the 
staple access handle (a green cog) 
clockwise until the staple unit is 
accessible.
3. Unlatch the staple cartridge using the 
light colored catch and remove the 
used staple cartridge.
4. Dispose of the staple cartridge 
according to the instructions 
contained in the new staple cartridge 
box.
5. Unpack the new staple cartridge and install into the finisher. The staple cartridge clicks into place. 
6. If using the Office Finisher, rotate the staple access handle (the green cog) counter-clockwise until 
back in position.
7. Close the finisher door.
High Volume Finisher Booklet Maker Staple Cartridges:
1. Open the finisher door. Pull out the booklet maker module.
2. Lower the lever to gain access to the staple cartridges. Grip the staple cartridge and pull it out of 
the staple head.
3. Dispose of the staple cartridge according to the instructions contained in the new staple cartridge 
box.
4. Unpack and install the staple cartridge in the finisher. The staple cartridge clicks into place. Repeat 
the procedure for the other booklet maker staple cartridge.
5. Push in the booklet maker module and close the finisher door.
Emptying the Waste Ink Tray
The Wa s t e  I n k  Tray accumulates ink debris 
resulting from printhead maintenance. You 
must occasionally empty the Wa s te  I n k  
Tray. The device will not work if the waste 
ink tray is full. The waste ink is non-toxic 
and can be disposed of through your 
normal refuse collection.
The device displays a message when the 
tray is approximately 80% full, and will 
not permit the printhead maintenance 
sequence to begin when the tray is full. 
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							General Care
ColorQube™ 9301/9302/9303
General Care and Troubleshooting313
The waste tray will need to be emptied approximately 4 times per year or more depending on usage.
CAUTION:If you remove the waste ink tray you must always empty it before replacing it.
Emptying the Hole Punch Waste Container
The hole punch waste container is a catch 
tray that collects the waste punched 
paper. Your device will prompt you when 
the hole punch waste container needs 
emptying.
Detail instructions are provided on the 
touch screen. Follow the instructions and 
labels provided when emptying the 
container.
• Slide the hole punch waste container 
out of the finisher. Dispose of the 
waste punched paper in the waste bin.
• Install the emptied hole punch waste container, ensuring that the container is inserted correctly.
Print Quality Maintenance
There are a number of tasks your device performs automatically to ensure it is running at optimum 
print quality:
Automatic Print Quality Maintenance
Your device contains a sub-system that periodically monitors the quality of the image being put on the 
drum. This system is known as the Ink On Drum (IOD) system. This system will automatically detect 
and correct a number of parameters in order to maintain optimum print quality.
This maintenance routine is automatic and lasts for approximately 60 seconds. The device schedules 
this maintenance during ‘non use time’ which is determined by the Intelligent Ready feature.
Cleaning Pages
If a problem occurs and ink residue remains in the system, the device will run blank sheets through the 
paper path to clean the system. This procedure does not require any user intervention, but may take a 
few minutes to perform. The cleaning pages will be directed to the top tray and should be discarded.
There are additional troubleshooting tasks which can be performed to fix image quality problems. 
Refer to Image Quality Problems on page 320.
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							General Care
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Cleaning Tasks
WARNING:When cleaning the device do NOT use organic or strong chemical solvents or aerosol 
cleaners. Do NOT pour fluids directly onto any area. Use supplies and cleaning materials only as 
directed in this documentation. Keep all cleaning materials out of the reach of children.
WARNING:Do not use pressurised air-spray cleaning aids on or in this equipment. Some 
pressurised air-spray containers contain explosive mixtures and are not suitable for use in electrical 
applications. Use of such cleaners can result in a risk of explosion and fire.
Document Glass and Constant Velocity Transport Glass
• Apply Xerox Cleaning Fluid or Xerox 
Anti-Static Cleaner, to a lint-free cloth. 
Liquid should never be poured directly 
onto the glass.
• Wipe clean the entire glass area. 
• Wipe away any residue with a clean 
cloth or paper towel.
Note Spots or marks on the glass will 
be reproduced on the prints when 
copying from the document glass. 
Spots on the Constant Velocity 
Transport glass (the strip of glass on the left) will show up as streaks on the prints when copying 
from the document handler.
To u c h  S c r e e n
• Use a soft, lint-free cloth, lightly dampened with water.
• Wipe clean the entire area, including the Touch Screen.
• Remove any residue with a clean cloth or paper towel.
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							Troubleshooting
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General Care and Troubleshooting315
Troubleshooting
Defining the Problem
This section contains problem-solving procedures to help you locate and resolve a problem.
Some problems can be resolved by rebooting your device. Refer to Power Options on page 308 for 
instructions about power procedures.
If rebooting the device does not resolve the problem, use the instructions contained in this guide to 
identify and solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for 
advice.
Faults
There are different categories of faults that can occur on your device and different ways in which they 
are identified depending on the type of fault occurring. This section gives an overview of the different 
types of faults and the way that faults are displayed and recorded.
Your device has three fault types, Hard Down fa u l t s ,  User Clearable fa u l t s  a n d  Status Messages. Within 
each fault type there are subgroups of fault categories relating to the effect the fault has on the device 
operation. The fault display generated for each fault depends on the category of that fault.
Hard Down Faults
Hard Down faults prevent a subsystem, module or component from functioning properly. There are 
three categories of Hard Down fa u l t s .
•Low Level Fault this occurs when a subsystem or module is unable to function correctly. For 
example, if during a stapler job a fault is detected, other features are still functional but the stapler 
is unavailable.
•Fa i l u re  Fa u l t this is declared when a low level fault causes a major subsystem to function 
incorrectly. For example a fault occurs with the cleaning unit causing the print and copy features 
to become non-functioning.
•Fa ta l  Fa u l t this occurs when a system wide failure exists that is unrecoverable. For example a 
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of 
Customer Clearable faults:
•Low Level Fault this occurs when a subsystem has detected a customer clearable fault, for 
example, when a stapler runs out of staples. The print and copy features are still operable, but the 
stapler function is not.
•Fa i l u re  Fa u l t this is declared when a Low Level Fault causes a major subsystem to become 
unavailable. For example, when a paper misfeed is detected, the print and copy functions are 
made inoperable until the paper is cleared by the user.
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							Troubleshooting
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•Reset Fault this can be cleared by powering the device off then on again.
Status Messages
Status Messages are informal messages that do not impact the device from functioning properly. 
There are two categories of Status Messages:
•Warning Messages are informational and usually have to do with replacing consumables. The 
messages warn the local user of impending problems, or actions, that need to be taken to avoid a 
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a 
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
•Job Fault Messages indicate a fault with the job, for example the required paper is unavailable. If 
a job is paused because of a fault, the user is required to take action to correct the condition, or to 
delete the job.
Fault Displays
All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is 
not capable of accepting input or output. They are also presented if the associated fault affects the 
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring.
Some fault displays present the user with fault recovery options. A selection of buttons allow you to 
choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed 
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do not 
affect the successful completion of a job from the current pathway.
For example, if the user is running a Copy job and a fault occurs with faxing, then a non-interrupting 
fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device and 
are displayed in the fault logs. Once the conditions which resulted in the fault display being generated 
have been resolved, the display is removed.
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							Troubleshooting
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Fault Logs
Fault information can be accessed using 
the Machine Status button.
Machine Status provides information 
about the device, the status of the paper 
trays, consumables and any current faults. 
Usage counters are also available.
The Fa u l t s tab displays fault listings and 
the device error logs.
The faults are separated into Current 
Fa u l t s, Current Messages and Fa u l t  
History.
Current Faults
This option displays a list of any current 
faults on the device. Each fault can be 
selected for further information and 
instructions.
Current Messages
This option displays a list of all the current fault messages associated with the current device status 
and faults.
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							Troubleshooting
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Fault History
The Fault History is a log of the last 20 faults occurring on the device. The fault code associated with 
each fault and the date and time a fault occurred is displayed. It also displays the device image count 
at the time each fault occurred and any relevant paper or document size information.
Paper Problems
The device has designated misfeed clearance areas. If a misfeed occurs, a message and clearance 
instructions are displayed on the touch screen. There are also labels showing how to clear each area.
When clearing the paper path ensure all the areas stated are checked and cleared. Before closing the 
front door ensure that all handles and levers are returned to their correct position.
If misfeeds persist, or occur intermittently, check the following points:
Handling of Media
For optimum printing results, observe the following when loading paper into the trays:
• Do not use folded or wrinkled paper.
• Do not load paper of varied sizes into the tray.
• Always fan transparencies and shuffle labels before loading. Labels and transparencies can only 
be loaded into Tray 4 (Bypass).
• Before loading paper into the trays, fan the edges. This procedure separates any sheets of paper 
that are stuck together and reduces the possibility of misfeeds.
Storing of Media
It is important for optimum printing that paper is stored correctly. Take note of the following when 
storing paper:
• Store in ambient room temperature. Damp paper may cause feed problems or poor image quality.
• Do not open paper packages until they are required for use. The wrapper contains an inner lining 
that protects the paper from moisture.
• Store on a flat surface to avoid folding or curling of paper.
• Stack reams of paper carefully on top of one another to avoid crushing the edges. Do not stack 
more than five reams on top of each other.
Finishing Problems
The finishing devices can occasionally experience misfeed, stapler, hole punch or stacking problems. If 
a problem occurs, a message and clearance instructions are displayed on the touch screen. If problems 
persist, or occur intermittently, check the following points:
• Unload the finisher tray frequently.
• Do not remove stapled sets while the finisher is compiling.
• Check the paper tray guides are locked into position against the paper.
• When using large paper, remove any output contained in the Stacker Tray.
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							Troubleshooting
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• If the paper curls excessively, flip the paper over in the applicable paper tray.
• Check the correct paper size has been selected for the paper loaded in the tray.
• To correct stapling problems, use less than 50 sheets of paper if the paper is heavier than 80 gsm 
(20 lb).
• Check that the Hole Punch Waste Container is not full. The container collects waste from the hole 
punch. Refer to Emptying the Hole Punch Waste Container on page 313 for instructions.
If a stapler problem occurs, use the instructions below to clear the problem:
Office Finisher:
• If a problem occurs in the office Finisher Stapler, remove the Stapler Cartridge and release any 
misfed staples. Refer to Staple Cartridges on page 311 for instructions on removing the staple 
cartridge.
• Remove any partially used staple strips and any staple strips that are not flat.
• Reinstall the Stapler Cartridge.
High Volume Finisher:
• If a problem occurs in the Finisher Stapler, remove the Staple Cartridge and release any misfed 
staples. Refer to Staple Cartridges on page 311 for instructions on removing the staple cartridge.
•If the Staple Cartridge is not at the front of the device, power the device Off and On using the 
On/Off switch at the side of your device.
• Remove any partially used staple strips and any staple strips that are not flat.
• Reinstall the Staple Cartridge.
High Volume Finisher Booklet Maker Stapler
• If a problem occurs in the Booklet Maker Staplers, remove both Stapler Cartridges and release any 
misfed staples. Refer to Staple Cartridges on page 311 for instructions on removing the staple 
cartridge.
• Remove any partially used staples from the Stapler Cartridges and Stapler Heads.
• Reinstall the Stapler Cartridges.
Document Feeder Problems
Document feeder misfeeds can occur in the document feeder. The device has designated document 
feeder clearance areas. If a misfeed occurs, a message and clearance instructions are displayed on the 
touch screen. There are also labels showing how to clear each area.
If misfeeds persist, or occur intermittently, check the following points:
• Check the top cover of the document feeder is firmly closed.
• Check your originals. Ensure that your originals are of a good quality.
Note If you have poor quality originals, use the document glass to copy a new set.
• Ensure that the document feeder guides are against the edges of the loaded originals.
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							Troubleshooting
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General Care and Troubleshooting 320
• Check that your originals are within specification and that the loaded originals do not cover the 
maximum fill line on the document feeder guides. Refer to www.xerox.com for specifications 
information.
Image Quality Problems
Additional options for correcting image 
quality problems are available in To o l s. 
They provide various tests to check the 
functionality of the system and identify 
performance levels.
•Press the Machine Status button. 
Select the To o l s tab.
• Select Tro u b l e s h o o t i n g. The 
troubleshooting options are 
displayed.
Support Pages
Use this option to print the 
Troubleshooting Print Quality Page and 
the Jet Test Pages. The Troubleshooting 
Print Quality Page provides information 
about problem solving and the options 
which can be used to resolve issues. The 
Jet Test Pages highlight any image quality 
issues on your device.
Use the Print option to print the pages.
Fix Image Quality
Use this option to fix the image quality 
problems on your device. Print a test page 
and then analyse the output and choose 
one of the options to fix the problem:
•Light Lines fixes unexpected 
continuous lines of lighter colors or 
empty stripes visible on the printed 
output.
•Smears fixes streaks, smudges and 
ink spots of the same or different 
colors scattered over the printed 
output.
•Advanced provides a list of expert routines. Customer Support may direct you to select this option.
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