ATT AUDIX Voice Power Release 2.1.1 Guide

							Voice Administration
Administration of the Touch-Tone Gate Prompts
To administer the Touch-Tone Gate prompts, follow these steps:
1.At the Automated Attendant Administration menu, press    to
q
administer the Touch-Tone Gate prompts.
*qRqReturn to Voice Mail Activity Menu
1
— AUDIX Voice Power presents the Administer Touch-Tone
Gate Prompts menu.
qAdminister Day Service Touch-Tone Gate1
qAdminister Night Service Touch-Tone Gate0
2.At the Administer Touch-Tone Gate Prompts menu, select the Day
or Night Service.
— AUDIX Voice Power presents the Administer Day Service
Touch-Tone Gate Prompt menu or 
the Administer Night
Service Touch-Tone Gate Prompt menu.
qRecord Custom Touch-Tone Gate Prompt1
qListen to Custom Touch-Tone Gate Prompt0
*qqSelect System or Custom Touch-Tone Gate
Prompt#
q*qReturn to Voice Mail Activity MenuR
Listening to the Custom Touch-Tone Gate Prompts
To listen to the Touch-Tone Gate prompts, follow these steps (the steps
are the same for both the Day and Night Service):
1.qPress      at the Administer Day (or Night) Touch-Tone Gate
Prompt menu.0
—AUDIX Voice Power presents the Touch-Tone Gate prompt.
—After the prompt has played, the Administer Day (or Night)
Touch-Tone Gate Prompt menu plays again.
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							Voice Administration
Recording a Custom Touch-Tone Gate Prompt
To record a custom Touch-Tone Gate prompt, follow these steps
(the steps are the same for both the Day and Night Service):
1.
2.
3.
4.
5.
6.Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
1qPress     at the Administer Day (or Night) Touch-Tone Gate
Prompt menu.
When prompted, speak your Touch-Tone Gate prompt, reading it
from FORM L.
1qPress     to stop recording.
You may then do one of the following:
*q#qn  Press          to approve your prompt.
2q3qn  Press          to play back your prompt.
2q1qn  Press         to rerecord your prompt.
*qDqn Press     to delete your prompt.
After approving your prompt, press    to select your custom
Yq
prompt, or press     to select the system prompt.qN
Selecting the Touch-Tone Gate Prompt
To select the standard system prompt or a previously recorded custom
prompt, follow these steps (the steps are the same for both the Day and
Night Service):
1.At the Administer Day (or Night) Touch-Tone Gate Prompt menu,
press         .
*q#q
2.
At the prompt, press      to select your custom prompt, or pressq
Nq to select the system prompt.
Y
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							Voice Administration
Administration of the Automated Attendant
Good-bye Message
To administer the Automated Attendant Good-bye Message,
follow these steps:
1.At the Automated Attendant Administration menu, press    to
q
administer the Automated Attendant Good-bye Message.
2
—AUDIX Voice Power presents the Administer Automated
Attendant Good-bye menu.
1qRecord Custom Automated Attendant Good-bye
Message
qListen to Custom Automated Attendant Good-bye
Message
*q#qSelect System or Custom Good-bye Message
*qRqReturn to Voice Mail Activity Menu
0
Listening to the Custom Automated Attendant
Good-bye Message
To listen to the custom Automated Attendant Good-bye Message,
follow these steps:
1.
qPress     at the Administer Automated Attendant Good-bye menu.0
—AUDIX Voice Power presents the Automated Attendant
Good-bye Message.
—After the prompt has played, the Administer Automated
Attendant Good-bye menu plays again.
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							Voice Administration
Recording a Custom Automated Attendant Good-bye Message
To record an Automated Attendant custom Good-bye Message,
follow these steps:
1.Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
2.At the Administer Automated Attendant Good-bye menu,
press               .     1q
3.At the prompt, speak your good-bye message, reading it from
FORM L.
4.
qPress    to stop recording.
5.You may then do one of the following:1
*q#qn   Press                   to approve your good-bye message.
2q3qn  Press          to play back your good-bye message.
2q1qn  Press         to rerecord your good-bye message.
*q
qn  Press         to delete your good-bye message.D
6.   After approving your good-bye message, press    to select yourYq
custom good-bye message, or press     to select the systemNq
good-bye message.
Selecting the Automated Attendant Good-bye Message
To select the standard system good-bye message or a previously
recorded custom good-bye message, follow these steps:
1.At the Administer Automated Attendant Good-bye menu,
press    .
*q#q
2.YqAt the prompt, press     to select your custom good-bye message,
Nqor press     to select the system good-bye message.
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							Voice Administration
Subscriber
Recorded Name Administration
Because subscribers can be dialed by name, it is desirable for all
subscribers to have a name recorded so that the caller can hear the name
in confirmation rather than just the extension number. The Subscriber
Recorded Name Administration feature enables the Voice Mail Service
Administrator to record all subscriber names at the same time.
To record subscriber names, follow these steps:
1qRecord Name for Current Extension    
Return to Prompt for Extension    
q*q#
*qRq
3.
4.
5. 1.    At the Service Administration menu, press     .
6q
— AUDIX Voice Power requests that you enter an extension
followed by     .
#q
2.    Enter each extension followed by    .#q
—AUDIX Voice Power plays the name if one was already
recorded or indicates that one has not been recorded.
—AUDIX Voice Power presents the Record Names for
Individual Subscribers menu.
Return to Voice Mail Activity Menu
qPress    to begin recording the name.1
Record the name of the subscriber.
qPress     to end recording.1
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							Voice Administration
6. You may then do one of the following:
*qqn    Press           to approve your name recording (and be
 prompted for the next extension).
2q3qn     Press               to play back your name recording.
#
qqn      Press                  to rerecord your name recording.21
*qDqn      Press                    to delete your name recording.
7.When you have approved the name recording (by pressing*q
*q ), you are prompted for the next extension. Continue recording
names as necessary. After recording the last name, press
*qRqto return to the Activity Menu.
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							Voice Administration
Automated Attendant
Menus and Announcements
Unlike the other AUDIX Voice Power services, which have only greeting
and good-bye messages that may be administered, the Automated
Attendant has four additional features that may be administered.
n
n
n
nDay or Night Service main menu
The Day or Night Service main menu is normally recorded during
the administration of the workspace menus and announcements.
You may change it directly when necessary.
Temporary Closure Service
The Temporary Closure Service is used for special circumstances
such as impassable roads.   A Temporary Closure Message may
be recorded in advance, or when it is required. The selection
of Temporary Closure Service is normally controlled by the
administration of service hours. If you change this directly,
it will stay changed until the next 3:00 am.
Selection of Day or Night Service
The selection of Day or Night Service is normally controlled by the
administration of service hours. If you change this directly, it will
stay changed until the next scheduled change.
Workspace menus and announcements
The first three items can be administered remotely. A good example is a
snow day. In this case, the Service Administrator might call in and change
the Temporary Closure Message to say: We are closed today because
of the snow emergency. Please call tomorrow.” Similarly, selection of
the Night Service to follow the Temporary Closure Message might be
appropriate under these conditions.
 
If the Day or Night Service main menu prompt is changed remotely,
the actual main menu will not be changed. Thus, a caller who was
familiar with the button presses could still use them although they
are not announced.
NOTE:
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							Voice Administration
As the first three items are intended for remote use, no forms have been
provided for their use. However, it is recommended that you write out any
special announcements before recording them. If you change the main
menu for Day or Night Service, you will have to rerecord it to return to the
previous version. (It is recommended that you use the Temporary Closure
Message instead.) It is a good idea to write down the old message or
menu before recording the new one.
The last item, administration of workspace menus and announcements,
is used to record all menus and announcements used by the Automated
Attendant Service under normal circumstances. The menus to be
recorded are written 
on FORM J and the announcements to be recorded
are written 
on FORM K.
An additional item, Remote
at the end of this chapter.
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Voice Administration, is discussed separately 
						

							Voice Administration
Changing the
Day or Night Service Main Menu
To administer the Day or Night Service main menu, follow these steps:
1.At the Service Administration menu, press     
.q3
— AUDIX Voice Power presents the Automated Attendant
Administration menu.
qAdminister Touch-Tone Gate Prompts1
qAdminister Automated Attendant Good-bye
Message2
3
qAdminister Day or Night Service Main Menu
qAdminister Temporary Closure Message4
5
qAdminister Workspace Menus and
Announcements
qAdminister Selection of Day, Night, or Temporary
Closure Service6
*qRqReturn to Voice Mail Activity Menu
NOTE:
Menu items 1 and 2 are discussed under Automated
Attendant Gate and Good-bye Message
Administration earlier in this chapter.
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							1
qListen to Day (or Night) Service Main Menu
2
1
0
1
Voice Administration
Administration of the Day or Night Service Main Menu
To administer the Day or Night Service main menu, follow these steps:
1.
At the Automated Attendant Administration menu, press    to
3qadminister the Day or Night Service main menu.
—AUDIX Voice Power presents the Day/Night Service Main
Menu Administration menu.
qAdminister Day Service Main Menu
qAdminister Night Service Main Menu
*qRqReturn to Voice Mail Activity Menu
2.
q2qPress     or      to administer the Day or Night Service main
menu, respectively.
—AUDIX Voice Power presents the Administer Day (or Night)
Service main menu.
1qRecord Day (or Night) Service Main Menu
*qRqReturn to Voice Mail Activity Menu
Listening to the Day or Night Service Main Menu
To listen to the Day or Night Service main menu, press    at the0qAdminister Day (or Night) Service main menu.
Recording the Day or Night Service Main Menu
To record the Day (or Night) Service main menu, follow these steps:
1.At the Administer Day (or Night) Service main menu, press    .1q
2.At the prompt, speak your Day (or Night) Service main menu,
reading it from a convenient form.
3.
qPress      to stop recording.
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