ATT AUDIX Voice Power Release 2.1.1 Guide

							Voice Administration
Screen 4-3. Install Workspace Menu
16.
17.
18.Select Day or Night and press (Enter).
— You are asked to confirm your choice.
Type y.
— You will be asked if you want to remove unused speech from
the workspace before installing.
Type y.
— A window appears informing you either that the installation
was successful, or that it was unsuccessful and gives a
reason.
4-37 
						

							Voice Administration
19.
20.
21.Press any key to continue.
—If the installation was successful, you return to the
Workspace Administration menu.
If the installation was unsuccessful, you return to the Edit
Workspace form. Define any undefined menus and record
speech for unrecorded menus or announcements. Then try
installing again.
After a successful installation, it is a good idea to go to the View
Day Service or View Night Service window and check to be sure
that your information is properly installed.
NOTE:
The workspace becomes empty after it has been installed as
either the Day Service or the Night Service.
Repeat the above steps for the other service.
Remote Voice Administration
AUDIX Voice Power also provides the ability for you to administer all of
the workspace menus and announcements from the telephone without
simultaneously using the keyboard. While this feature appears simpler to
use than the previously described method of administering the menus
and announcements, it does not have any of the built-in checks, and is
therefore more likely to result in an incorrectly administered system unless
your planning is superb.
4-38 
						

							Voice Administration
To use the remote administration feature, follow these steps:
2.Press 1.       At the Service Administration menu, press        .
3q
—AUDIX Voice Power presents the Automated Attendant
Administration menu.
1q
2q
3q
4q
5q
6q
*qRq
Administer Touch- Tone Gate Prompt
Administer Automated Attendant Good-bye
Message
Administer Day or Night Service Main Menu
Administer Temporary Closure Message
Administer Workspace Menus and
Announcements
Administer Selection of Day, Night, or Temporary
Closure Service
Return to Voice Mail Activity Menu
9q at anytime during the Automated Attendant
Administration menu for the Remote Workspace Menu and
Announcement Administration menu.
 — There is no spoken prompt for the Remote Workspace Menu
and Announcement Administration menu.
NOTE:
You can access the Remote Workspace Menu and
Announcement Administration menu only if you are
registered as the Automated Attendant Service
Administrator.
1qRecord or Listen to Workspace Menus
2qRecord or Listen to Workspace Announcements
*qRqReturn to Voice Mail Activity Menu
4-39 
						

							Voice Administration
3.At the Remote Workspace Menu and Announcement
Administration Menu, press    or    depending on whether
1q2q
you want to administer menus or announcements.
—AUDIX Voice Power presents the Remote Workspace Menu
Administration menu, or the Remote Workspace
Announcement Administration menu.
1qRecord Workspace Menu (Announcement)
prompts
0qListen to Workspace Menu (Announcement)
prompts
*qRqReturn to Voice Mail Activity Menu
Remote Listening to a Menu or Announcement
To listen to a menu or announcement, press     at the Remote0q
Workspace Menu Administration menu or the Remote Workspace
Announcement Administration menu. You are prompted to enter the menu
(announcement) number followed by    . (Use     for the main menu.)
#q0q
You will then hear the menu (announcement).
Remote Recording of a Menu or Announcement
Use the following steps to record a menu or announcement from the
telephone:
1.At the Remote Workspace Menu and Announcement
Administration menu, press     or     depending on whether
1q2q
you want to administer menus or announcements.
—AUDIX Voice Power presents the Remote Workspace Menu
Administration menu, or the Remote Workspace
Announcement Administration menu.
2.Press    .
1q
3.   You are prompted to enter the menu (announcement) number
#qfollowed by a      . (Use       for the main menu.)0q
4-40 
						

							Voice Administration
4.You are prompted to record at the tone.
5.   Terminate recording by pressing     .
1q
6.You may then do one of the following:
I
#*qqn Press     to approve your menu or announcement.I
2q3qn  Press          to play back your menu or announcement.
n    Press                     to rerecord your menu or announcement.2q1q
**q Dqn Press      to delete your menu or announcement.
7.   After listening to or recording a menu (announcement), you return
to the Remote Workspace Menu Administration menu or the
Remote Workspace Announcement Administration menu,
depending on whether a menu or announcement was originally
chosen, so that you can listen to or record another menu
(announcement).
8.When you are finished recording all menus and announcements,
*qpress         to return to the Activity Menu.Rq
9.   After the menus and announcements have been recorded in the
workspace, you must install the workspace as either the Day
or Night Service. See instructions in Chapter 3, Installing the
Workspace.
4-41 
						

							System Operations
5
Introduction
This chapter discusses procedures that you use to operate and maintain
AUDIX Voice Power on a regular basis. These procedures include:
n   System Management
—
—
—
—
—Retrieving messages from the Message Drop Service
Broadcasting messages
Retrieving messages from the General Mailbox
Retrieving messages from the Maintenance Mailbox
Viewing the Event Log Report
n  System Operation
—Starting the voice system
The voice system starts automatically when the UNIX
system boots. At other times, you must specifically start
the voice system.
—Stopping the voice system
There are specific steps that you should follow to stop the
voice system to properly save any administered information
and to avoid cutting off calls in progress.
5-1 
						

							System Operations
—
—
—
—
—
Displaying the System Status report
The System Status report tells you whether the system is
running or stopped.
Resetting the voice system
Y
OU may need to reset the voice system to recover from
certain errors.
Shutting down the UNIX System
There are specific steps that you should follow in shutting
down the UNIX System to avoid damaging the files.
Rebooting the UNiX System
You may need to reboot the UNIX System to recover from
certain errors.
Displaying the System Monitor
The System Monitor shows the activity and service status of
each voice channel.
Changing the service state of voice channels
After recovering from errors, you may need to place voice
channels back in service. For testing, you may wish to
manually place voice channels out of service.
—
n   System Backup
—Backing up the system
You should back up the administrative and speech files on a
regular basis so that you have current information in case of
a system failure.
—Restoring backed up files
In case of system failure, you need to follow the restore
procedures using the backup files you created.
5-2 
						

							 System Operations
System Management Operationsl
System management operations include:
n     Retrieving messages from the Message Drop Service, General
Mailbox, and Maintenance Mailbox
n    Broadcasting messages
n     Viewing the Event Log Report
Retrieving Messages from the
Message Drop Service
Messages can be retrieved from the Message Drop Service in much the
same way that any other AUDIX Voice Power subscriber listens to the
messages in his or her mailbox.
NOTE:
If more than 250 messages have accumulated, a warning message
will be sent to the Message Drop Service Administrator. Additional
warning messages will be sent when the accumulated number of
messages reaches 500, 1,000, and 2,000.
To collect the messages left in the Message Drop Service, follow these
steps:
1.
Call the Message Drop Service.
2.While the Message Drop greeting is playing, press     
.9q
3.Enter your extension and password. You must be the registered
Service Administrator for the Message Drop Service or you are not
allowed to log in.
4.The system announces the number of messages stored.
Each message consists of a header and a body. The header tells
when the message arrived. The body is the actual message left by
the caller.
5-3 
						

							System Operations
5.   Press     .2q
-–  AUDIX Voice Power plays the header of the first message.
6.You may then use the following commands:
Play
0qPress     to play the current message body.
Pause
3qPress           to pause during the message body.
3qResume    Press                     again to resume after the pause.
5qBack Up    Press                      one or more times to back up the message by
4 seconds for each press.
6qForward  Press           one or more times to space forward by
4 seconds for each press.
2q2qReview    Press             to review (rewind and play) the previous
message header.
2q3qPress            to review (rewind and play) the current
message header.
Skip
#qPress         again to continue skipping messages.
#qPress                    to skip to the beginning of the next message.
Delete*qDqPress         to delete your message.
NOTE:
Messages from the Message Drop Service cannot be replied
to or forwarded to other subscribers.
5-4 
						

							System Operations
Broadcasting Messages
The Voice Mail Service Administrator may send a broadcast message to
all subscribers on the system. To send a broadcast message, follow these
steps:
1.Log into AUDIX Voice Power as the Voice Mail Service
Administrator.
2.At the Activity Menu, press       , Record Messages.
1q
3.Speak your message.
4.
1qPress       to end recording.
5.
You may then do one of the following:
n
n
n#qPress        to approve your message and proceed to
addressing the message.
2q1qPress     to rerecord your message.
2q3qPress          to review (rewind and play) your message.
After reviewing, you must approve, delete, or rerecord your
message, or review it again.
*qDqPress        to delete your message.n
6.   After you have approved your message, AUDIX Voice Power
prompts you to enter an extension or name.
7.Press   .*qMq
8.If you are not the Voice Mail Service Administrator, or if you have
already entered other address information, you will receive an error
message.
If you are the Voice Mail Service Administrator, AUDIX Voice
Power asks you to verify that the message is to be sent as a
broadcast by pressing      or       .
YqNq
5-5