ATT AUDIX Voice Power Release 2.1.1 Guide

							Administering  AUDIX Voice Power
4.   To display menus or announcements, press {F8} (CHG-KEYS):
a.Press {F1}  (LST-MENU) to display the list of all menus
defined.
b.     Press {F2}  (LST-ANNS) to display the list of all
announcements defined.
5.Press {F7}  (DEFINE) while the cursor is anywhere on the line
containing a submenu number to open a new form to define that
submenu, or to open a new form containing the existing submenu.
6.   To delete an existing submenu, while in the window for that
submenu, press {F8} (CHG-KEYS) to display the alternate key
labels and then press {F4}  (DEL-MENU).
NOTE:
You can only delete the current submenu  (the window you
are working in), and only if there are no submenus defined
below it. Deleting the menu does not delete the associated
speech.
7.     When you are finished, press [F3]   (SAVE) to save your work.
SAVE returns you  to  the previous level.
 
You may not save the current level if a menu,
announcement,  or transfer action does not have
a valid “menuxx,” “annxx,” or extension object.
NOTE:
You may return to the previous level without saving the
current level by pressing {F6}   (CANCEL). CANCEL does
not delete the associated speech.
8.Press {F6} (CANCEL) repeatedly to back up to a previous menu
level until you reach the main menu and then once more to return
to the Workspace Administration menu.
3-33 
						

							Administering AUDIX Voice Power
Verifying the Workspace
Verification of the workspace checks that all information entered is
self-consistent and consistent with other known data. An error will be
indicated if a submenu is undefined or if any speech is unrecorded.
Speech recording is discussed in Chapter 4, Voice Administration.
To verify the workspace, follow these steps:
1.At the Workspace Administration menu, move the cursor to
Verify Workspace and press (Enter).
—The system notifies you if there are any problems with the
workspace you created, or tells you that the workspace may
be installed “as is.”
2.Press any key to continue.
—  Y
Ou  return to the Workspace Administration menu.
3-34 
						

							Administering  AUDIX  Voice  Power
Installing the Workspace
When the set of menus in the workspace has been completed, it can be
installed as either Day or Night Service. Installation includes verification,
so it is not necessary to separately verify the workspace. To install the
workspace, follow these steps:
1.At the Workspace Administration menu, move the cursor to
Install Workspace and press (Enter).
— The Install Workspace menu appears.
Install Workspace
> Install as Day
Install as Night
Screen 3-15. Install Workspace Menu
2.Select the appropriate option and press {Enter}.
—
You are asked to confirm your selection.
3-35 
						

							Administering AUDIX Voice Power
3.    Type y.
—
You are asked if you want to remove unused speech from
the workspace before installing. (Unused speech
corresponds to deleted or canceled menus and
announcements.)
NOTE:
You may want to keep unused speech for another
time.
4. Type y or n.
—A window appears informing you either that the installation
was successful, or that it was unsuccessful and gives a
reason.
5.   If the installation was successful, press any key to continue.
If the installation was unsuccessful, press 
{F6} (CANCEL).
— You return to the Workspace Administration menu.
6.After a successful installation, it is a good idea to go to the View
Day Service or View Nlight Service window and check to be sure
that your information is properly installed.
NOTE:
The workspace becomes empty after it has been installed as
either the Day Service or the Night Service.
Administering Voice Prompts and Announcements
The spoken menus and announcements are recorded while in the Edit
Workspace by pressing the {F5} (SPCH-ADM) function key. You must
be logged into Voice Mail Service and must be the Automated Attendant
Administrator at the time. You can then use the keyboard to select
each menu or announcement and use the telephone to record them.
This subject is covered in detail in Chapter 4, Voice Administration.
3-36 
						

							Voice Administration
4
Custom Voice Prompts
Many of the voice prompts in the AUDIX Voice Power system can be
customized. Some of them must be customized. This chapter describes
the procedures used to enter custom prompts from the forms completed
in the AT&T AUDIX™  Voice Power Planning Guide and Forms.
If you have not yet completed the system planning forms, do so NOW
before continuing. Have your completed forms ready as you proceed
through this chapter.
NOTE:
Be sure to update the forms in the Planning Guide as you make
changes during ongoing administration.
The messages printed in this document may not exactly match the actual
messages you hear when using AUDIX Voice Power.
4-1 
						

							Voice Administration
Logging In to the Voice System
For security purposes, only a Service Administrator can change the voice
prompts for each service. The Service Administrator must be registered
as described in Chapter 3. The Service Administrator can only change the
prompts of the service(s) for which he or she is registered.
All voice prompts are administered from the Voice Mail Service. To access
the Service Administration menu, follow these steps:
1.Dial the AUDIX Voice Power number and wait for the system to
answer.
2.If you reach the Call Answer Service or the Automated Attendant
Service, you have an indirect Iogin. Press 
[*] [R] to reach the
Voice Mail Service.
   —  The standard system greeting for the Voice Mail Service is:
“Welcome to AUDIX Voice Power.” It is followed by a
request to enter your extension number. If you have
previously recorded and selected a custom Voice Mail
greeting message, you will hear that message instead.
3.Enter your own extension number followed by 
q #
— You are asked to enter your password.
4.
Enter your password followed by 
q .
Record Message
Get Message
Administer Name or Greeting
Administer Lists and Password
Administer Calling
Transfer to Another Extension#
—You have now accessed AUDIX Voice Power and hear the
Activity menu.
q1
2
q
q
3
q5
q6
Tq*q
4-2 
						

							Voice Administration
5.Press   at any time during the Activity Menu for the Service
Administration menu.q
*#q
qSelect System or Custom Greeting
9
Press
—
*qat anytime to replay the current menu.
There is no spoken prompt for the Service Administration
menu.
You can access the Service Administration menu only if you
are registered as a Service Administrator. You hear only the
part of the Service Administration menu that applies to the
services for which you are the registered Service
Administrator.Hq
1q
2q
Administer Voice Mail Prompts
Administer Call  Answer Prompts
Administer Automated Attendant Prompts
Administer Message Drop Prompts
3q
4q
5qAdminister Information Service Prompts
6q
*Rq
q
Administer Subscriber Recorded Names
Return to Voice Mail Activity Menu
Voice Mail Service Administration
To administer the AUDIX Voice Power Voice Mail Service,  follow these
steps: 
1.At the
—
Service Administration menu, press 
AUDIX Voice Power presents the Administer Voice Mail
Greeting menu.
qRecord Voice Mai! Greeting
Listen to Voice Mail Greeting
1q
1
q0
*qqRReturn to Voice Mail Activity Menu
4-3 
						

							Voice Administration
Listening to the Voice MaiI Greeting  Message
To listen to the Voice Mail Greeting Message, press   at the Administer0q
Voice Mail Greeting menu.
Recording a Custom Voice Mail Greeting Message
To record a custom Voice Mail Greeting Message, follow these steps:
1.Get  your completed FORM L  from the  AT& T  AUDIX™  Voice Power
Planning Guide and Forms.
2.At the Administer Voice Mail Greeting menu, press 
*qqn   Press            to delete your greeting.
1q
3.At the prompt, speak your greeting,  reading it from FORM L.
4.Press      to stop recording.
5.   You may then do one of the following:
q1
n  Press                        to approve your greeting.*q#q
q
q
n    Press               to play back your greeting.
2q1qn   Press           to rerecord your greeting.
2
3
D
6.
After approving your greeting, press   to select your customq
greeting, or press     to select the system greeting.Nq
Y
Selecting the Voice Mail Greeting Message
To select the standard system greeting message or a previously recorded
custom greeting message, follow these steps:
1.At the Administer Voice Mail Greeting menu, press*q#q
2.
At the prompt, press    to select your custom greeting, or pressq
q
 to select the system greeting.NY
4-4 
						

							Voice Administration
Call Answer Service Administration
To administer the AUDIX Voice Power Call Answer Service, follow these
steps:
1.At the Service Administration menu, press2q
— AUDIX Voice Power presents the Call Answer
Administration menu.
qAdminister Call Answer Greeting1
2
qAdminister Call Answer Good-bye Message
*qRqReturn to Voice Mail Activity Menu
Administration of Call Answer Greeting Message
To administer the Call Answer Greeting Message, follow these steps:
1.At the Call Answer Administration menu, press    to administerq
the Call Answer Message.
—AUDIX Voice Power presents the Administer Call Answer
Greeting menu.
1
1
qRecord Call Answer Greeting
0qListen to Call Answer Greeting
*q#q Select System or Custom Greeting
*qRqReturn to Voice Mail Activity Menu
Listening  to the Call Answer Greeting Message
To listen to the Call Answer Greeting Message, press    at the Callq
Answer Greeting menu.
0
4-5 
						

							Voice Administration
Recording a Custom Call  Answer Greeting Message
To record a custom Call Answer Greeting Message, follow these steps:
1.
2.
3.
4.
5.
6.
Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
At the Administer Call Answer Greeting menu, press     .
1q
At the prompt, speak your greeting, reading it from FORM L.
1qPress    to stop recording.
You may then do one of the following:
n    Press                  to approve your greeting.*q#q
n     Press                to play back your greeting.2q3q
n  Press       to rerecord your greeting.2q1q
n  Press         to delete your greeting.*qqD
After approving your greeting, press      to select your customqY
greeting, or press      to select the system greeting.Nq
Selecting the Call Answer Greeting Message
To select the standard system greeting or a previously recorded custom
greeting, follow these steps:
1.At the Administer Call Answer Greeting menu, press       .*qq#
2.At the prompt, press     to select your custom greeting, or press
Nq    to select the system greeting.
qY
4-6