ATT AUDIX Voice Power Release 2.1.1 Guide

							Voice Administration
Administration of Call Answer Good-bye Message
To administer the Call Answer Good-bye Message, follow these steps:
1.At the Call Answer Administration menu,   press      to administerq
the Call Answer Good-bye Message.
2
—AUDIX Voice Power presents the Administer Call Answer
Good-bye menu.
qRecord Call Answer Good-bye Message
qListen to Call Answer Good-bye Message
1
0
*q#qSelect System or Custom Good-bye Message
*qRqReturn to Voice Mail Activity Menu
Listening to the Call Answer Good-bye Message
To listen to the Call Answer Good-bye Message, press   at the q
Administer Call Answer Good-bye menu.
0
Recording a Custom Call Answer Good-bye Message
To record a custom Call Answer Good-bye Message, follow these steps:
1.
2.
3.
Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
At the Administer Call Answer Good-bye menu, press    .
At the prompt, speak your good-bye message, reading it from
FORM L.
4.qPress    to stop recording.1
4-7 
						

							Voice Administration
5. You may then do one of the following:
*q#qn   Press          to approve your good-bye message.
2q3qn     Press               to play back your good-bye message.
2q1qn    Press            to rerecord your good-bye message.
*qDqn      Press                 to delete your good-bye message.
6. After approving your good-bye message, press     to select yourq
custom good-bye message, or press    to select the systemNq
good-bye message.
2.
qAt the prompt, press     to select your custom good-bye message,
Nqor press     to select the system good-bye message.
Y
Selecting the Call Answer Good-bye Message
To select the standard system good-bye message or a previously
recorded custom good-bye message, follow these steps:
1.At the Administer Call Answer Good-bye menu, press        .*qq#
Y
Message Drop Administration
To administer the AUDIX Voice Power Message Drop Service,
follow these steps:
1.At the Service Administration menu, press    .q4
—AUDIX Voice Power presents the Message Drop
Administration menu.
qAdminister Message Drop Greeting
qAdminister Message Drop Good-bye Message
1
2
q*qReturn to Voice Mail Activity MenuR
4-8 
						

							Voice Administration
Administration of Message Drop Greeting Message
To administer the Message Drop Greeting Message, follow these steps:
1.At the Message Drop Administration menu, press     to administerq
the Message Drop Greeting Message.
1
—
1
0
AUDIX Voice Power presents the Administer Message Drop
Greeting menu.
qRecord Message Drop Greeting
qListen to Message Drop Greeting
#qSelect System or Custom Greeting
RqReturn to Voice Mail Activity Menu
*q
*q
Listening to the Message Drop Greeting Message
To listen to the Message Drop Greeting Message, press    at theq
Administer Message Drop Greeting menu.
0
Recording a Custom Message Drop Greeting Message
To record a custom Message Drop Greeting, follow these steps:
1.Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
2.At the Administer Message Drop Greeting menu, press      .1q
3.At the prompt, speak your greeting, reading it from FORM L.
4.
qPress     to stop recording.1
4-9 
						

							Voice Administration
5. You may then do one of the following:
*q#qn      Press                                  to approve your greeting.
2q3qn  Press             to play back your greeting.
2q1qn  Press          to rerecord your greeting.
*qDqn  Press          to delete your greeting.
6.     After   approving    your    greeting,      press               to select your customYq
greeting, or press       to select the system greeting.Nq
Selecting the Message Drop Greeting Message
To select the standard system greeting or a previously recorded custom
greeting, follow these steps:
1.At the Administer Message Drop Greeting menu, press        .*q#q
2.qAt the prompt, press       to select your custom greeting, or press
Nq to select the system greeting.
Y
Administration of Message Drop Good-bye Message
To administer the Message Drop Good-bye Message, follow these steps:
1. At     the      Message     Drop   Administration       menu,   press               to administer2q
the Message Drop Good-bye Message.
—AUDIX Voice Power presents the Administer Message Drop
Good-bye menu.
01
q
q
*q#q
qRq
Record Message Drop Good-bye Message
Listen to Message Drop Good-bye Message
Select System or Custom Good-bye Message
Return to Voice Mail Activity Menu
*
4-10 
						

							Voice Administration
Listening to the Message Drop Good-bye Message
To listen to the Message Drop Good-bye Message, press     at theq
Administer Message Drop Good-bye menu.
0
Recording a Custom Message Drop Good-bye Message 
To record a custom Message Drop Good-bye Message, follow these
steps:
1.
2.
3.
4.
5.
Get your completed FORM L from the AT&T AUDlX™ Voice Power
Planning Guide and Forms.
At the Administer Message Drop Good-bye menu, press    .
1q
At the prompt, speak your good-bye message, reading it from
FORM L.
1qPress     to stop recording.
You may then do one of the following:
*q#qn  Press        to approve your good-bye message.
2q3qn        ress                             to play back your good-bye message.
2q1qn  Press        to rerecord your good-bye message.
*
qDqn  Press        to delete your good-bye message.
After approving your good-bye message, press     to select your
Yq
custom good-bye message, or press     to select the systemNq
good-bye message. 6.
Selecting the Message Drop Good-bye Message
To select the standard system good-bye message or a previously
recorded custom good-bye message, follow these steps:
1.At the Administer Message Drop Good-bye menu, press          .*qq#
2.qAt the prompt, press      to select your custom good-bye message,
Nqor press      to select the system good-bye message.
Y
4-11 
						

							Voice Administration
General Mailbox Greeting Administration
A special system greeting for the General Mailbox is provided with AUDIX
Voice Power. This text is tailored for users with Call Answer Service
where callers know who they are trying to reach. The greeting should
be modified if the General Mailbox is to be used primarily for Automated
Attendant time-outs where callers may not know exactly to whom they
wish to talk. The greeting should also be modified if no system operator
is defined. The General Mailbox greeting provided with AUDIX Voice
Power is:
Y
Ou will now be able to leave a message in a
general mailbox.You can press 0 to speak to an
operator at any time. If you know the intended
recipient of your message be sure to include
their name in your message. This will enable the
system administrator to forward your message to
them .Please wait for the tone to begin
recording.
A new General Mailbox greeting can be recorded in the same manner as
any other subscriber would record a new greeting. To administer the
greeting for the General Mailbox, follow these steps:
1.
2.Log in as extension 9999 with the password assigned to that
mailbox.
AUDIX Voice Power presents the Activity menu.
2
3
q
q
q
q
q
qTq
1Record Messages
Get Messages
Administer Name or Greeting
Administer Lists and Password
Administer Outcalling
Transfer to Another Extension
5
6
*
4-12 
						

							Voice Administration
3.Press3
—
1
2
*
4.Press
—
q
AUDIX Voice Power presents the Name and Greetings
Administration submenu.
qAdminister Greeting
qAdminister Name
q#qReturn to Activity Menu
q
AUDIX Voice Power presents the Greetings Administration
submenu.
1
q Administer Primary Personal Greeting
2q Administer Alternate Personal Greeting
1
q Administer System Greeting3
Listening to the General MaiIbox Greeting Message
To listen to the General Mailbox Greeting Message, at the Greetings
Administration submenu, select the greeting to be listened to and
press     .
0q
Recording a General Mailbox Greeting Message
To record a General Mailbox Greeting Message, follow these steps:
1.
Note:
You must be logged in as the General Mailbox Service
Administrator to record the greeting.
At the Greetings Administration submenu, press     to administer
3q
the system greeting.
—AUDIX Voice Power states which greeting is currently in
use.
The Administer Greeting submenu is presented.
—
4-13 
						

							Voice Administration
2.
Press           .q
3.At the prompt, speak your greeting, reading it from FORM L.
4.
1Press q  to stop recording.
5.You may then do one of the following:
*#n Press q q  to approve your greeting.
2
3n   Press   q   q     to play back your greeting.
2
1n     Press    q    q       to rerecord your greeting.
*n  Press  q           to delete your greeting.
1
NOTE:
If the system greeting is not currently in use, at the
Greetings Administration submenu press   
3q.Press     q3
at the Administer Greeting submenu to select the system
greeting.
Information Service Administration
To administer the AUDIX Voice Power Information Service, follow these
steps:
1.At the Service Administration menu, press   q 5
—AUDIX Voice Power presents the Administer Information
Service Announcement menu.
qRecord Information Service Announcement
qListen to lnformation Service Announcement
1
0
*qqSelect System or Custom Announcement#
*q qReturn to Voice Mail Activity MenuR
4-14 
						

							Voice Administration
Listening to the Information Service Announcement
To listen to the Information Service Announcement, press
Administer Information Service Announcement menu.q  at the0
Recording a Custom Information Service Announcement
To record a custom Information Service announcement, follow these
steps:
1.
2.
3.
4.
5.Get your completed FORM L from the AT&T AUDIX™ Voice Power
Planning Guide and Forms.
At the Administer Information Service Announcement menu,
press  
q .1
At the prompt, speak your announcement, reading it from FORM L.
1Press  q  to stop recording.
You may then do one of the following:
*q
qn  Press       to approve your announcement.
2q3qn  Press       to play back your announcement.
2q1qn  Press      to rerecord your announcement.
*qDqn  Press       to delete your announcement.
After approving your announcement, press 
q to select yourY
custom announcement, or press  q  to select the systemN
announcement.
#
6.
Selecting the Information Service Announcement
To select the standard system announcement or a previously recorded
custom announcement, follow these steps:
1.At the Administer Information Service Announcement menu,
press    .
*q#q
2.YqAt the prompt, press    to select your custom announcement,
Nqor press    to select the system announcement.
4-15 
						

							Voice Administration
Automated Attendant Gate and
Good-bye Message Administration
To administer the Touch-Tone Gate prompts and the good-bye message
of the AUDIX Voice Power Automated Attendant Service, follow these
steps:
1.At the Service Administration menu, press    
q .3
—AUDIX Voice Power presents the Automated Attendant
Administration menu.
qAdminister Touch-Tone Gate Prompts1
qAdminister Automated Attendant Good-bye
Message2
qAdminister Day or Night Service Main Menu3
qAdminister Temporary Closure Message4
qAdminister Workspace Menus and
Announcements5
qAdminister Selection of Day, Night, or Temporary
Closure Service6
*qqReturn to Voice Mail Activity MenuR
NOTE:
Menu items 3,4,5, and 6 are discussed in the
section Automated Attendant Menus and
Announcements found later in this chapter.
An additional menu item, 9, for which no prompt
is given, is used for remote workspace menu and
announcement administration. This selection is
discussed separately at the end of this chapter.
4-16