ATT AUDIX Voice Power Release 2.1.1 Guide

							Screens
About This Guide
i-1Typical Function Key Labels
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3Administering AUDIX Voice Power
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AUDIX Voice Power Menu
System Parameter Administration Form
Subscriber Administration Form
Subscriber Administration Form
Service Administrator Registration Form
Outcalling Administration Form
Automated Attendant Administration Menu
Holiday Administration Window
Add a Holiday Form
Service Hour Administration Form with
Default Settings Displayed
View Day Service Window
View Night Service Window
Workspace Administration Menu
Edit Workspace Form
Install Workspace Menu3-3
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4Voice
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Administration
Workspace Administration Menu
Edit Workspace Form
Install Workspace Menu4-32
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							About This Guide
Purpose and Scope
The information in this guide is organized to help the System
Manager in performing day-to-day management and operation of the
AT&T AUDIX™ Voice Power system. Each feature of AUDIX Voice Power
is described and information on administration and daily operation is
provided.
Basic information is offered about connections to, and administration of,
supported telephone switches as they are affected by the AUDIX Voice
Power system. Each switch, however, requires detailed installation and
administrative functions. This AT&T AUDIX™ Voice Power System
Manager’s Guide is not intended to replace the documents that
accompany your switch. The AT&T AUDIX™ Voice Power Planning Guide
and Forms and the AT&T AUDIX™ Voice Power Switch Notes for each
supported switch discuss the switch-specific tasks and sequences of
tasks to be followed for initial implementation,
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							About This Guide
This guide is divided into the following chapters and appendices:
n
n   Chapter 1: Introduction presents an ovefview of AUDIX Voice
Power including features and basic components.
n   Chapter 2: Feature and Plannlng Review provides an
abbreviated description of system features, system planning, and
system planning forms. This subject is covered in more detail in the
AT&T AUDIX
TM Voice Power Planning Guide and Forms.
n  Chapter 3: Administering AUDIX Voice Power explains how
to enter the data from the system planning forms to administer
system-wide features when setting up your AUDIX Voice Power
system. !t describes system-wide tasks, with related menus and
windows, required to administer the system.
Chapter 4: Voice Administration explains how to tinter the voice
phrases for AUDIX Voice Power services. It is segmented
according to specific tasks.
n  Chapter 5: System Operations describes operational procedures
that need to be performed on a regular basis.
n  Chapter 6: Generating Reports explains how to generate reports
on telephone and message space usage, as well as other system
reports.
n   Chapter 7: Troubleshooting explains general problem resolution.
n  Appendix A: User Interface Information explains how to use
menus and windows, describes function keys and their use, and
gives general information that is particularly helpful to the novice
system user.
n   Appendix B: Error Messages gives a full listing of system error
messages together with suggested responses.
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							About This Guide
Intended Audience
This guide is for the System Manager. The information is organized to
help the System Manager in performing day-to-day management and
operation of the system. Each feature of AUDIX Voice Power is described
along with information on administration and daily operation.
Assistance
If you have questions or problems with AUDIX Voice Power, please try
to resolve them by using this guide and the other AUDIX Voice Power
documents. If you are still unable to resolve the problem, contact your
Account Team Representative or AT&T Authorized Dealer for additional
assistance.
How to Use This Guide
This guide contains a complete description of the AUDIX Voice Power
system.
During initial implementation, the System Manager should become
familiar with the AUDIX Voice Power system by reading all of this guide
and the AT&T AUDIX™ Voice Power Planning Guide and Forms.
For day-to-day operations, the System Manager and the Administrators
should read those portions of this guide and of the AT&T AUDIX™ Voice
Power Planning Guide and Forms that are related to their job
responsibilities,
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							About This Guide
Conventions used in This Guide
The following conventions are used in this guide:
n  Commands and text you should type appear in this style of
type .
n  Values, instructions, and prompts that appear on the screen are
shown in this style of type.
n  Key names that are always located on the keyboard in the same
place appear in round-cornered boxes, as in {Enter}.
n  A plus sign (+) is used to indicate an operation in which
one key is held down while another is pressed. For example,
{Ctrl} + {Alt} + {Del} indicates that the 
{Ctrl} key should be held
while the {Alt} and {Del} keys are pressed.
n  Touch-Tone keys on the telephone set keypad are enclosed in
squares, such as {3} and {#}.
n  Function keys (keys that start with an F, followed by a number),
appear in boxes with the current meaning following in parentheses,
such as {F3} (SAVE).
The current meanings of the function keys are shown by labels at
the bottom of the screen. On the screen diagrams in this guide,
each label box may contain two labels (top and bottom), On the
actual screen, either the top set of labels or the bottom set of labels
will show, not both, On the screen diagrams, the top label is the
meaning of the function key when the screen first appears. These
meanings have been selected to be the most useful for that screen.
The bottom label is the meaning of the function key after the
{F8} (CHG-KEYS) key has been pressed. Pressing
{F8} (CHG-KEYS) again restores the top labels.
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							About This Guide
A typical set of key labels on a screen diagram might be:
Any screen information
 HELP  CHOICES SAVE  CANCEL 
 DEFINE CHG-KEYS
LST-MENULST-ANNSDEL-MENUSPCH=ADMFRM-MGMT
CHG-KEYS
Screen i-1Typical Function Key Labels
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							About This Guide
Information Conventions
The following conventions are used in this guide to describe the
different types of data that appear on your screen.
MenusA menu is a list of options, usually
numbered in sequential order, which
appears on your screen or is spoken.
By selecting an option, you can access
a submenu or a form.
Forms
Fields
Choice List
Window
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Forms which appear on your screen are
similar to the paper forms Forms
appear when you enter or edit data for
the database. They contain information
that you can change and blanks for you
to provide new information.
The areas in a form where you change
or provide information.
[n some forms, in addition to the cursor
highlighting a field, a list of logical
choices appears on the screen for that
field. This list may show previously
entered data or the default values for
the field.
A box of text that appears on the screen
for informational purposes, A typical
information window will instruct you to
perform a certain action such as Press
any Key to Continue. N
O data is
entered in a window. 
						

							About This Guide
Related Documents
You need to be familiar with the following documents:
n  AT&T AUDIX™ Voice Power User’s Guide
(Document No. 585-310-521)
n  AT&T AuDtX™ Voice Power Installation and Maintenance Guide
(Document No. 585-310-108)
n  AT&T AUDIXTM Voice Power Planning Guide and Forms
(Document No. 585-310-901)
n  AT&T AUDIXTMVoice Power Switch Notes
(Separate documents are provided for each supported telephone
system. For integrated configurations, the appropriate document is
provided with the switch integration software. For non-integrated
configurations, your Account Representative will order the
appropriate document for your telephone system.)
A glossary for AUDIX Voice Power is included in the AT&T AUDIX
TMVoice
Power Planning Guide and Forms document.
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							Introduction
1
AUDIX Voice Power is a software application that. provides
business-oriented, computerized voice services in support of a telephone
system. AUDIX Voice Power is based on the integrated Voice Power
system software that runs on the 80386 microprocessor-based family
of computers.
AUDIX Voice Power interfaces with a local, customer-owned telephone
system and processes voice messages and controls announcements that
are stored on disk memory. (Analog voice messages are converted to
digital signals and are stored on the hard disk of the computer.) It also
provides administrative management of the voice messaging system.
AUDIX Voice Power uses voice prompts and announcements to guide
callers in sending and retrieving voice messages through the use of
Touch-Tone buttons on the callers telephone; AUDIX Voice Power can
be used as a personal answering service, a messenger to individuals or
groups, an office receptionist, an information service, and a message drop
service.
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							Introduction
AUDIX Voice Power Services
AUDIX Voice Power is easy to operate. Internal and external callers
receive spoken prompts to guide them in making choices by pressing the
appropriate Touch-Tone button on the telephone. (Rotary telephones are
standard on a limited basis.)
AUDIX Voice Power includes the following services:
n  Call Answer Service
When the extension originally called is busy, or there is no answer,
the Call Answer Service allows the caller to leave a message,
transfer to another extension, or transfer to an attendant. The caller
may hear a personal greeting provided by the subscriber or a
standard system greeting selected by the subscriber.
n  Voice Mail Service
The Voice Mail Service allows subscribers to send messages to
other subscribers, listen to received messages, forward messages
received with comments attached, and reply to messages.
Subcribers can record personal greetings or select a standard
system greeting to play when AUDIX Voice Power answers their
calls. Subscribers can create and edit group lists and send
messages to one or more groups.
Each subscriber has a password to help protect against
unauthorized access to messages, Messages can be picked
up from the office or from an outside telephone.
The OutcaIling feature allows AUDIX Voice Power to call a
subscriber when a new message arrives, The subscriber can
specify the telephone or pager number to be called.
The Voice Mail Service also allows the System Manager to send
broadcast messages to everyone on the system.
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