ATT AUDIX Voice Power Release 2.1.1 Guide

							Generating Reports
Accessing AUDIX Voice Power Reports
To reach the AUDIX Voice Power Reports menu, follow these steps:
1.
At the Reports Administration menu, move the cursor to 
AUDIX
Voice Power Reports and press {Enter}.
— The AUDIX Voice Power Reports menu appears.
2.
From the AUDIX Voice Power Reports menu, highlight the desired
report and press {Enter} to display the desired report. Alternately,
F8qyou may press        (CHG-KEYS) to display the alternate key
F7qlabels, and then press        (DISPLAY) to bring up the specified
report.
AUDIX Voice Power reports focus on how much space is currently
available on the system, how much space the various subscribers are
using, and the current status and recent usage of the system’s phone
lines.
Phone Line Usage Report
The Phone Line Usage Report provides you with information regarding
AUDIX Voice Power service activity for every channel during a particular
time period. Only the services that have experienced any activity during
the time period are displayed. For example, if no calls were made to the
Voice Mail Service, no information would appear for this service. Outcalls
that are sent are logged as outcalls under the Voice Mail Service. Outcalls
that are received are logged as outcalls under the Call Answer Service.
If information is not relevant to one of the AUDIX Voice Power services,
a blank appears in that row of information.
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							Generating Reports
The following information describes the various components of this report:
n     Starting Date & Time is the date and time when the
F4q(RESETLOG) function key was last pressed.
n     Ending Date & Time is the current date and time.
n     Channel is the channel for which information is being displayed.
n     Calls is the total number of calls for each AUDIX Voice Power
service.
n     Abandoned is the number of times the user disconnected the call
without pressing any touch-tones.
n     Holding Time is the average length of calls in seconds.
n      Occupancy (%) is the percentage of available time that the service
was in use.
n     Messages Sent is the number of Voice Mail or Call Answer
messages sent.
n     Messages Read is the number of Voice Mail messages that were
read; applies only to Voice Mail and Message Drop services.
n     Messages Deleted is the number of Voice Mail messages that
were deleted; applies only to Voice Mail and Message Drop
services.
n     Transfers Cmplt is the number of user-requested transfers that
were completed.
n    Transfers Busy/NA is the number of transfers that were either
busy or not answered.
n    Transfers Incmplt is the number of incomplete transfers.
n    Attendant Cmplt is the number of forced transfers to an attendant
that were completed.
n    Attendant Busy/NA is the number of transfers to an attendant that
were either busy or not answered.
n    Attendant Incmplt is the number of incomplete transfers to an
attendant.
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							Generating Reports
n     MWL Updates is the number of Message Waiting Lamp updates.
n     Logins is the number of times subscribers have logged into the
Voice Mail Service.
n      Outcalls is the number of outcalls made.
n     Bad Switch Info is the number of times bad information was
received from the switch.
n    Fax Calls is the number of fax calls recognized by the CNG tone
and transferred to the fax extension.
A grand total of all the channels that have had activity is displayed at the
end of the Phone Line Usage Report. This provides you with a summary
of all the channels and their activity. (The Holding Time and Occupancy
columns are averages.)
Reset Log Option
To restart the call information gathering process, press       (CHG-KEYS)F8q
to display the alternate key labels. Then press the        (RESETLOG)F4q
function key. This resets all the counters and starts gathering information
again.
Phone Line Usage Print Option
To obtain a complete printout of the Phone Line Usage Report, make sure
that the system has all the proper printer connections. (Refer to the AT&T
FACE documentation for additional information on how to establish printer
F8qoperations.) Press        (CHG-KEYS) to display the alternate key labels.
Then press    (PRINT).
F2q
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							Generating Reports
Mailbox Usage Report
The Mailbox Usage Report provides information on the number of
messages and the disk space usage (in seconds) for each subscriber on
the system. Subscribers who have exceeded two-thirds of the time limit
(given in seconds) designated to them for message storage are indicated
with a “WARNING” note. An “OVER” note is placed next to the extensions
of subscribers who have gone past the allotted limit for storage.
The Mailbox Usage Report also shows the number of Message Drop
messages and the number of seconds used by the messages. A space
limit does not exist for Message Drop messages. The system will continue
to collect these messages as long as there is ample space available on
the disk. The system will send warning messages to the Message Drop
Service Administrator when 250,500, 1,000, and 2,000 messages have
accumulated in the Message Drop mailbox.
In addition, the total amount of disk space available for speech and the
amount currently free for speech is displayed in the Mailbox Usage
Report, along with the percentage of space that is free.
Mailbox Usage Print Option
To obtain a complete printout of the Mailbox Usage Report, make sure
that the system has all the proper printer connections. (Refer to the AT&T
FACE documentation for additional information on how to establish printer
F8qoperations.)  Press      (CHG-KEYS) to display the alternate key labels.
F2Then press      (PRINT).q
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							Generating Reports
Subscribers Over Mailbox Limit Report
The Subscribers Over Mailbox Limit Report provides information on those
subscribers who have exceeded their message space limit. Subscribers
who have reached their message limit hear a warning message whenever
they dial into the Voice Mail Service.
Subscribers Over Mailbox Limit Report Print Option
To obtain a complete printout of the Subscribers Over Mailbox Limit
Report, make sure that the system has all the proper printer connections.
(Refer to the AT&T FACE documentation for additional information on how
to establish printer operations.) Press
alternate key labels. Then press 
F2qq
 (CHG-KEYS) to display the
 (PRINT).F8
Most Recent Audit Report
The Most Recent Audit Report lists any errors found when the system
verifies the system and speech files during system startup. (It also lists
status information reported during the audit process.) Both the Message
Speech File (talkfile 46) and the Custom Prompt and Automated
Attendant Speech File (talkfile 47) are audited.
Most Recent Audit Report Print Option
To obtain a complete printout of the Most Recent Audit Report, make sure
that the system has all the proper printer connections. (Refer to the AT&T
FACE documentation for additional information on how to establish printer
F8qoperations.)  Press      (CHG-KEYS) to display the alternate key labels.
Then press      (PRINT).
F2q
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							Generating Reports
Accessing System Reports
The only System Report currently available is the Event Log Report.
From the Reports Administration menu window, highlight
System Reports and press {Enter} to open the System Reports
window. Then press {Enter} to get to the Event Log report.
NOTE:
The Event Log is designed to be used by support personnel. Many
of the errors, regardless of severity, are really events encountered
by the software. It is
Representative only
Voice Power.
Event Log Report
necessary to contact an AT&T Field Service
if there is a perceived problem with AUDIX
Through the Event Log Report, you can access error data from the
system. A record of system error messages is displayed, with the priority
status of the error. Approximately 500 records are maintained in the
system.
F8qTo display the report, press     (CHG-KEYS) to display the alternate key
labels and then press   (DISPLAY).
F2q
NOTE:
You can use {End} to go to the end of the report. Use (Home) to go
to the beginning of the report. Use (PgUp) and (PgDn) to go to the
previous or the next page of the report, respectively.
The report displayed is based on the last set of options saved to the
system. Refer to the information under Event Log Report Options later
this chapter for more information on how to establish option settings.
in
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							Generating Reports
Information displayed in the Event Log Report window includes:
n    Priority is the urgency of the error messages. The urgency of the
message is specified with one of the following definitions in the
message:
— CRITICAL means that the error is interrupting service, so
immediate action is essential.
— MAJOR means that this is a potentially serious problem and
should be fixed soon, even though it is not interrupting
service at this moment.
— INFORM (informational) means that no immediate action is
necessary, but the system’s condition should be monitored.
— STATUS means that this is not an error and no action is
necessary. This is to inform you of a change of state within
the system.
n    Time is the date and time when an error message was generated.
n    Sender is the originating software process; messages are divided
into subgroups according to the software process which outputs the
messages:
— Transaction State Machine (TSM) Process controls
transactions via script execution and commands—messages
400-499.
— Voice Response Output Process (VROP) manages speech
database and downloads speech data to the IVP4
board—messages 500-599.
— Error Tracker (ET) Process provides error
history—messages 600-699.
— Maintenance (MTC) Process runs diagnostics—messages
700-799.
— Tip/Ring Interface Process (TRIP) provides interface to IVP4
board—messages 2000-2099.
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							Generating Reports
— Voice Mail Database Interface Process (DIP2) provides
interface for voice mail database—messages 5000-5099.
— Message Delivery Process (DIP21 ) delivers voice mail—
messages 5000-5099.
— Administration Process (UNKNOWN) provides user interface
for administration—messages 5100-5149.
— DCP Communications Process (DIP27) provides interface
for the DCP board—messages 5150-5199.
— Reports Process (DIP3) collects data for reports—messages
5200-5249.
— Outcalling Data Interface Process (DIP31) manages
outcalling for new voice mail—messages 5250-5299.
— Fax Data Interface Process (DIP25) manages transfer of
incoming Fax messages—messages 5300-5349.
— Switch Information Data Interface Process (DIP24) provides
information to scripts for switch integration—messages
5400-5499.
n    Message Identification is the number given to each error
message.
Many error messages exist on the system to help you identify
problems. To obtain additional informational text on any of the error
F8qmessages, press   (CHG-KEYS) and then press
F3q(EXPLAIN). When the Explain form appears, enter the
message identification number you want to have explained and
F3qpress        (SAVE).  The Explanation of Event Message text
window appears with an explanation regarding the message
F6qspecified.  Press        (CANCEL) twice to return to the Event Log
Report window.
n    Target is currently not used by the system.
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							Generating Reports
Event Log Report Options
F1qWith        (OPTIONS) in the Event Log Report window, you can specify
the system error messages that you want to include in the Event Log
F8qReport.  Press        (CHG-KEYS) to display the alternate key labels. Then
F1qpress        (OPTIONS) to display the Options for Event Log Report form.
This form contains the following fields:
n
n
nNumber of Event Messages limits the number of event messages
to be searched. If the all value is used, the system searches
through all event messages. No limit is placed on what is to be
searched when “all” is used in this field, but only about 500
messages are kept on the system.
Date enables you to obtain event messages for a particular date.
For example, entering 02/05 limits the search to event messages
that occurred on February 5.
Use the format “mm/dd” for month and day. If the date field is left
blank, the all value is used.
Message Priority tells the system that you want to see only event
messages with a particular priority status. If the field is left blank,
the all value is used. Priorities are:
— Critical
— Major
— Informational
— Status
Type in the desired message priority or press    (CHOICES) to
F2q
make a selection from the Choices for Message Priority menu.
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							Generating Reports
n  Message Source indicates what specific source should be
searched for error messages. Type in the desired message source
F2qor press        (CHOICES) to make a selection from the Choices for
Message Source menu. If this field is left blank, the all value is
used.
Below
—
—
—
—
—
—
—
is a listing of the various message sources:
all—for all sources
TSM—Transaction State Machine
MTC—Maintenance
TRIP—Tip/Ring Input Process
VROP—Voice Response Output Process
DIO—Disk Input and Output Process
ET—Error Tracker
DlP2—Voice Mail Database Interface Process
DlP3—Reports Data Interface Process
DlP25-Fax Data Interface Process
DIP27—DCP Communications Process
DlP24—Switch Information Data Interface Process
UNKNOWN—Administrative Process
DlP21—Message Delivery Process
DlP31—OutcaIling Data Interface Process
—
—
—
—
—
—
—
—
After you have filled in the Options for Event Log Report form, press
F3q (SAVE) to complete the form and save it to memory. The system
returns to the previously displayed event log report. You must press
F8q  (CHG-KEYS) to display the alternate key labels, and then
F2 (DISPLAY) to bring up the new Event Log Report specified
your options.q
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