ATT AUDIX Voice Power Release 2.1.1 Guide

							Feature and Planning Review
Temporary Closure   
The Temporary Closure feature provides a special temporary closure
message that can be followed by either the Day or Night Automated
Attendant Service, a disconnect, or an opportunity to leave a message in
the general mailbox. The Temporary Closure message can be recorded
and selected remotely so that it can be used for special circumstances
such as days when the roads are impassable.
FAX Transfer 
The FAX Transfer feature of Automated Attendant recognizes the fax
calling (CNG) tone of certain autodialing fax machines and automatically
transfers to a specified extension that is equipped to receive fax
messages.
M
Ove Subscriber  
The Move Subscriber feature allows the System Manager to assign a new
extension to a subscriber by copying the subscriber information rather
than by deleting the subscriber at the old extension and then reentering
the same information at the new extension.
Class of Service
The Class of Service parameter provides a shortcut for Subscriber
Administration by setting four individual parameters simultaneously.
It also helps ensure reasonable combinations of parameters.
Individual Mailbox Size
The time available for leaving messages can be set on an individual basis
for each subscribe. When the time limit is exceeded, additional Call
Answer messages can be optionally directed to the general mailbox on
a system-wide basis.
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							Feature and Planning Review
Subscriber Recorded Name Administration      
Since callers can address messages by name instead of by extension,
it is desirable for all users to have a name recorded so that the caller
will hear the name as confirmation rather than the extension number.
Subscriber Recorded Name Administration allows the Voice Mail
administrator to record multiple user names easily without having to
log on as each user,
Subscriber Name Addressing Identifier    
Each subscriber record must include a string of characters that is used
to identify that subscriber when voice mail messages are addressed by
name.
New Features Available to Callers    
Addressing Messages by Name     
In those places where callers dial an extension number to transfer a call
or address a message, they can now dial a name. Whenever an extension
number or name is required, AUDIX Voice Power will ask for either an
extension number or a name, depending upon the parameter set.
Alternate Call Answer Meetings
Subscribers have two personal greetings instead of one. They can use
their primary personal greeting for a general message that doesn’t change
from day-to-day, and their alternate personal greeting when the primary
personal greeting is not appropriate. Subscribers can select either
personal greeting or the system greeting for AUDIX Voice Power to
use when answering their telephone.
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							Feature and Planning Review
Overflow to General Mailbox   
If a subscriber’s mailbox becomes full, there is a system-wide option that
sends new Call Answer messages to the general mailbox instead of the
subscriber’s personal mailbox. If your system uses this option, callers will
be asked to indicate who they are calling as part of the message, so that
the owner of the general mailbox can forward any overflow messages to
the subscribers.
If subscribers have frequent mailbox overflow, either they need a bigger
mailbox, or they are not deleting messages on a timely basis.
The general mailbox can also be used as an option for Temporary
Closure, for Automated Attendant timeouts, and on non-integrated
systems, for Call Answer time-outs.
Use of the Maintenance Mailbox
A special maintenance mailbox is provided for reporting problems with
AUDIX Voice Power. The number of this mailbox is 9998. To report a
problem, a subscriber sends voice mail to the maintenance extension.
Evaluating Security Issues
Your AUDIX Voice Power system has been carefully designed to be very
secure. Maximum security is assured by the following factors:
nSubscribers have passwords that can be up to 9 digits long to
access AUDIX Voice Power. For maximum security, have
subscribers use a password of 5 digits or more.
Callers are allowed four attempts at logging into AUDIX Voice
Power. If the caller has not successfully entered the extension and
password in four attempts, AUDIX Voice Power plays a message to
contact the System Manager for assistance and disconnects the
caller.
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							Feature and Planning Review
n  Access to the AUDIX Voice Power administrative terminal is
limited. To use the terminal you must know the Iogin ID and the
password. This password created by you as the System Manager
should be at least six Chiaracters long, with one of the characters
being a symbol. You should not share this password with more than
one other person.
As the AUDIX Voice Power System Manager, it is your responsibility to
protect subscribers from unauthorized access to their mailboxes. Careful
attention to security-related administrative features, procedures, and
maintenance are required to ensure the integrity of user information.
It is your responsibility to make the following rules of thumb part of your
AUDIX Voice Power culture:
n   Establish well-controlled procedures for resetting passwords.
n   Ensure that factory-installed passwords which am set with the
initial installation of the system have been changed to non-trivial
passwords.
n   Monitor access to the dial-up maintenance port.
n   Regularly back up filesystems to ensure a timely recovery should it
be required.
n   For improved security, do not change the System Parameter item
Transfer to registered subscribers only? from the
default Yes setting.
n   See that the subscribers understand the importance of password
security to their mailboxes and implement the following guidelines
for subscribers:
—
—
—
—Do not use trivial passwords such as 111 or 222.
Do not use your telephone number or extension as a
password.
Passwords should be as long as possible.
Passwords should not be posted, shared, or printed in an
obvious place.
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							Feature and Planning Review
—
—
—
Passwords should not be coded in programmable function
keys or speed-dialing keys which allow ready access by
unauthorized persons.
When assigned a mailbox, users should log in immediately
and change their passwords to ones known only to
themselves.
Passwords should be periodically changed based on the
sensitivity of the messages handled.
Assigning Services to Channels
Each AUDIX Voice Power system has from four to twelve analog voice
channels to which specific services must be assigned. When a call is
received from the switch, the channel upon which it appears determines
what service is provided to the call. The number of channels with the
same service assignment determines how many simultaneous calls can
be processed by that service.
When
n
assigning channels, take the following factors into account:
There is only one Information Service announcement. If you use
the Information Service, start by assigning to one channel, and
then assign it to other channels as the need arises.
If you are using the Automated Attendant Service, the Automated
Attendant announcement feature should be Used instead of the
Information Service. The Automated Attendant announcement
feature can provide more than one announcement. Using
Automated Attendant announcements instead of Information
Service will result in better channel utilization when both types
of service are needed.
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							Feature and Planning Review
n  There is only one Message Drop Service. If you use the Message
Drop Service, start by assigning it to one Channel, and then assign
it to other channels as the need arises. If you do not plan to use the
Message Drop Service, do not assign it to any channel.
If you are using the Automated Attendant Service, you should use
the Automated Attendant transfer feature instead of using the
Message Drop Service. The Automated Attendant transfer feature
can transfer calls to one or more dummy extensions (no physical
telephone) whose call coverage provides separate mailboxes for
dropped messages. Using Automated Attendant transfer instead of
Message Drop Service will result in better channel utilization when
both types of service are needed.
n  On integrated systems, the information passed from the switch to
AUDIX Voice Power can be used to determine which service is
provided. Thus, a channel can actually be shared by more than one
service. Please see Chapter 2 in your Switch Notes to determine
the level of channel sharing that maybe available on your system.
n  On non-integrated systems, you will always get the service
assigned to that channel.
In addition to the type of service assigned to each channel, you must
know the extension number assigned to each channel at the switch.
Switch Interface Parameters  
The switch interface parameters are specific for each switch with which
AUDIX Voice Power can work. The specific values are entered during
initial implementation and should not be changed. The specific values
to be used for your switch are discussed in the Switch Notes for your
telephone system,
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							Feature and Planning Review.
System Parameters
Certain parameters control overall system performance. These
parameters must be initially set for each system, and are infrequently
changed. The values for these parameters are collected on FORM C
in the AT&T AUDIX™ Voice Power Planning Guide and Forms.
The parameters are:
n  Voice
—
—
—
—
—
—
—
—
—Mail Parameters  
System Operator Extension
Pause for Touch-Tone input
Maximum Extension Length
Transfer to Subscriber Only?
System Mode of Addressing
Maximum Message Length
General Mailbox Owner Extension
Enable General Mailbox for Call Answer?
Allow Voice Mail/Call Answer Transfers’?
n  Automated Attendant Parameters
—
—
—
—
—Touch-Tone Gate Active? (Day/Night)
Auto Attendant Time-out Action (Day/Night)
Auto Attendant Menu Plays
Fax Transfer Number
Present Options Before Leaving Message
n  Message Waiting Lamp Parameters
— Code to Light
— Code to Extinguish
— Refresh?
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							Feature and Planning Review
The message waiting lamp parameters are filled in during initial
implementation as these parameters are specific to the switch and will
not change after initial implementation.
For more information on this topic, see the AT&T AUDIX™ Voice Power
P/anning Guide and Forms and the Switch Notes for your telephone
system.
Subscriber Administration  
Each person who wilI be allowed to use the Call Answer or Voice Mail
features is a subscriber who must be identified to the AUDIX Voice Power
system. Each subscriber should be listed on separate copies of FORM D.
NOTE:
To transfer calls to a hunt group, the hunt group must be identified
to the AUDIX Voice Power system as a subscriber and listed on
FORM D the Planning Guide.    
In addition to normal subscribers, you may want to include any extension
that will receive a call by a transfer from the Automated Attendant Service
as a subscriber for administrative convenience, particularly if you plan to
allow transfer of calls to subscribers only.
Subscriber information is collected on FORM D. The parameters are:
n Subscriber Extension
n  Subscriber Name
n Subscriber Password
n  Name Addressing Identifier
 Note:
The administration screen corresponding to FORM D
will show a field named TT Equivalent of Name
Addressing Idenifier immediately below this field.
This is a display-only field so no space is provided on the
form.
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							Feature and Planning Review
n   Mode of Addressing
n   Mailbox Size in minutes
n   Personal Operator
n   Class of Service
—Does Subscriber Have Switch Call Coverage
— If No Call Coverage, Maximum Rings
— Coverage Service
— Outcalling Allowed
The Class of Service parameter is a shortcut that specifies combinations
of values for the four parameters that follow it. Either the Class of Service
parameter can be specified, or the four parameters can be specfied
individually,
For more information on this topic, see the AT&T AUDIX
TMVoice Power
Planning Guide and Forms. 
Service Administrator Registration
An administrator assigned to each of the five services has the authority to
change the voice prompts and control other service variables. In most
cases, there will be a single person assigned as the administrator for all
services. Initially a single person should be assigned as the administrator
for all services to ensure that the voice system prompts are setup
consistently.
The Service Administrators must be registered with AUDIX Voice Power
So that the system can identify them as authorized to make changes.
These Administrators should be listed on FORM E in the Planning Guide.
For more information on this topic, see the AT&T AUDIX™ Voice Power
Planning Guide and Forms
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							Feature and Planning Review
Outcalling Administration    
Outcalling is an optional feature that allows subscriber’s to request that
AUDIX Voice Power call to inform them when new messages are
received. The feature is controlled on both a system-wide basis and on
an individual subscriber basis.
The Outcalling service parameters specify how the outcalling will operate
on a system-wide basis. You should write their values on FORM F in the
Planning Guide. The parameters are:
n  Is outcalling active?
n  Start Time
n  End Time
n  Retry Interval
n  Initial Delay
n  Maximum Number of Attempts
n  Maximum Simultaneous Ports
n  Maximum Number of Digits
For more information on this topic, see the AT&T AUDIX™ Voice Power
Pianning Guide and Forms.
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