ATT AUDIX Voice Power Release 2.1.1 Guide

							System Operations
Stopping the Voice System
There are specific steps you should follow to stop the voice system to
properly save any administered information and to avoid cutting 
off calls
in process.
To stop the voice system, follow these steps:
1.
At the Configuration Management menu, move the cursor to
System Control and press (Enter).
— The System Control menu appears.
2.   At the System Control menu, move the cursor to Stop Voice
System and press (Enter).
-– The Specify Wait Time form appears.
3.If the default of 180 seconds for a graceful shutdown is not
acceptable, enter a new number of seconds from 60 to 600.
4.Press
—
F3q      (SAVE).
The system stops answering calls immediately, but allows
the specified amount of wait time for completion of calls
already in progress. A number of messages appears on the
screen.
5.When prompted, press (Enter) to continue.
6.
F6qPress        (CANCEL) to return to the System Control menu.
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							System Operations 
Displaying the System Status Report
The System Status Report tells you whether the system is running or
stopped. To display the System Status Report, follow these steps:
1.At the Configuration Management menu, move the cursor to
System  Control  and press (Enter).
— The System Control menu appears.
2.At the System Control menu, move the cursor to Report Voice
System Status and press (Enter).
—The Status of Voice System Report appears. If the voice
system is running, the following message appears:
Voice system is up and running at
run level 4.
If the voice system is stopped, the following message
appears:
Voice system is down and stopped with
run level 2.
3.
F6qPress        (CANCEL) to return to the System Control menu.
Resetting the Voice System
You may need to reset the voice system to recover from certain errors.
To reset the voice system, follow these steps:
1.Follow the procedure under Stopping the Voice System.
2.Wait at least 30 seconds for all processes to complete.
3.Follow the procedure under Starting the Voice System.
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							System Operations
Shutting Down the UNIX System
There are specific steps you should follow in shutting down the UNIX
system to avoid damaging the files. Shutting down the UNIX system
without stopping the voice system causes any calls in process to
terminate rather than allowing them to complete. You should stop the
voice system before shutting down the UNIX system.
To shut down the UNIX system, follow these steps:
1.At the configuration Management menu, move the cursor to
System Control and press (Enter).
— The System Control menu appears.
2.
At the System Control menu, move the cursor to Stop Voice
System and press (Enter).
— The Specify Wait Time form appears.
3.If the default of 180 seconds for a graceful shutdown is not
acceptable, enter a new number of seconds from 60 to 600.
4.
F3qPress   (SAVE).
— The system stops answering calls immediately, but allows
the specified amount of wait time for completion of calls
already in progress.
5.When prompted, press (Enter) to continue.
6.F6qPress        (CANCEL) to return to the System Control
7.
At the System Control menu, move the cursor to
Shutdown System and press (Enter).menu.
— The Wait Time form appears.
8.If the default of 60 seconds for a graceful shutdown is not
acceptable, enter a new number of seconds from 1 to 60.
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							System Operations
9.Press        (SAVE).F3q
— The system broadcasts a shutdown message immediately,
but allows the specified amount of wait time for any users to
log off. Since there are no other users, a minimum wait time
can be specified.
After the wait time, the following prompt appears:
Do you want to continue (y or n) ?
10.Type Y and press {Enter}.
— More messages appear, the last of which is:
Reboot the system now.
11.
Shut the power OFF.
Rebooting the UNIX System
You may need to reboot the UNIX system to recover from certain errors.
To reboot the system, follow these steps:
1.At the Configuration Management menu, move the cursor to
System Control and press (Enter).
— The System Control menu appears.
2.    At the System Control menu, move the cursor to Stop Voice
System and press (Enter).
— The Specify Wait Time form appears.
3.If the default of 180 seconds for a graceful shutdown is not
acceptable, enter a new number of seconds from 60 to 600.
4.Press       (SAVE).F3q
—The system stops answering calls immediately, but allows
the specified amount of wait time for completion of calls
already in progress.
5.    When prompted, press (Enter) to continue.
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							System Operations
6.F6qPress          (CANCEL) to return to the System Control menu.
7.    At the System Control Menu, move the cursor to Shutdown
System and press {Enter}.
— The Wait Time form appears.
8.If the default of 60 seconds for graceful shutdown is not
acceptable, enter a new number of seconds from 1 to 60.
9.Press      (SAVE).
F3q
-– The system broadcasts a shutdown message immediately,
but allows the specified amount of wait time for any users to
log off. Since there are no other users, a minimum wait time
can be specified.
After the wait time, the following prompt appears:
Do you want to continue (y or n) ?
10.  Type 
Y and press (Enter).
11.Press
—
More messages appear, the last of which is:
Reboot the system now. 
the {Ctr} + {Alt} + {Del} keys simultaneously to reboot.
The UNIX system boots up. The voice system restarts
automatically.
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							System Operations
Displaying the System Monitor
The System Monitor shows the activity and service status of each voice
channel. There are two ways to reach the System Monitor:
n   The System Monitor is listed on the Voice System Administration
menu.
n   The System Monitor is also listed on the Command menu that
F7qappears when the        (CMD-MENU) key is pressed. The
F7q       (CMD-MENU) key is available on many of the system
 operation menus, but not on the system administration menus.
The System Monitor maintains an up-to-date listing of the following
information:
n    Channel means the voice channel (0 to 11 ).
n    Calls Today is the number of calls serviced on this channel since
midnight.
n    Voice Service is the service currently in use on the channel.
n    Service Status is the service status of the channel. The following
service states are possible:
—
—
—
—
—
—
—
—
—
On hook means the channel is on hook (idle).
Off hook means the channel is off hook.
DIP  means that a Data Interface Process (DIP) is
processing a transaction on the channel.
Talking means the channel is playing speech.
Collect means the channel is collecting caller input.
CCA means the channel is classifying the call.
Transfer means the channel is transferring the call.
Coding means the channel is encoding voice.
Dialing means the channel is dialing digits.
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							System Operations
—
—
—
—
—
—
—
—
 —
Pending means the channel is in a transitory state.
Diagnose means the channel is being diagnosed.
MANOOS means the channel has been put manually out of
service.
FOOS means the facility is out of service by the software.
Nonex means the channel is non-existent.
Broken means the channel is broken.
Initing means the channel is being initialized at system
startup.
Inserv means the channel is in service.
UNKNOWN means that there has been a breakdown in
communication between the channel and the voice system.
n    Caller Input is the Touch-Tone digits input by the last or current
 caller serviced on this channel.
n    Dialed Digits are the digits dialed on this channel by AUDIX Voice
Power to service the last or current caller.
Changing the Refresh Rate
By default, the System Monitor refreshes every five seconds. To change
the refresh rate, follow these steps:
1.
qPress       (CHG-KEYS) to activate the alternate keys at the
System Monitor screen.F8
2.F1qPress  (CHG-RATE).
— The Change Refresh Rate form opens.
3.Enter a new refresh rate from 1 to 30 seconds.
4.F3qPress      (SAVE) to activate the new refresh rate.
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							System Operations
Changing the State of Voice Channels
After recovering from errors, you may need to place voice channels back
in service. For testing, you may wish to place voice channels manually out
of service. To change the state of a voice channel, follow these steps:
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.At the Configuration Management menu, move the cursor to
Voice Equipment and press {Enter}.
—
Press
Press
—
At theThe Voice Equipment window appears.
F8q (CHG-KEYS).
F2q    (CGSTATE).
The Change State of Voice Equipment form appears,
requesting the identification of the equipment whose state is
to be changed and the new state it is to assume.
New State: field, press                  (CHOICES).F2q
A menu of choices is displayed.—
Select either inserv (in service) or manoos (manually out of
service) from the menu and press {Enter}.
—
Press
PressThe selection is entered in the New State: field.
{Enter} to move to the Equipment: field.
F2q (CHOICES).
A menu of choices is displayed.
—
Select Channel from the menu and press {Enter}.
Press {Enter} to get to the Equipment Number: field.
Enter the channel number or a range of channels for which you
want to change the state and press {Enter}.
— The cursor moves to the Change Immediately: field.
Type y for yes to have the change implemented immediately, or
n for no to wait for calls to complete before changing state.
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							System Operations
12.Press
—
13.Press
F3q   (SAVE).
The service state of the specified channel is changed.
A Command Output window displays showing the result of
the change state command.
F6q(CANCEL) to return to the Voice Equipment window.
System Backup Procedures
You should back up the administrative and speech files on a regular basis,
so that you have current information in case of a system failure. In case of
system failure, you need to follow the restore procedures using the
backup files that you created.
CAUTION:
Under no circumstances should you attempt to restore files from an
earlier release of AUDIX Voice Power. Only restore files backed up
on a Release 2.1.1 system.
It is important to back up the administrative and speech files together.
One without the other cannot be used to restore the system. Backing up
should be done only during periods when there are very few incoming
calls.
Put the channels in the MANOOS state when backing up and restoring.
Then change the channels back to INSERV after the backup or restores
are complete. If channels are INSERV during a backup and the system is
being used, there is a chance that some messages may be lost if this data
is restored. If channels are INSERV during a restore and the system is
being used, there is a chance of messages being lost that were recorded
while the restore was in progress.
You need formatted disks for backup. You should have at least 20
formatted disks available before beginning backup. If you’re using a
cartridge tape drive for backup, have at least two tapes available before
beginning backup.
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							System Operations
Backing Up Administrative Files
The selective personal backup is used to back up administrative files.
CAUTION:
Be sure to remove all channels from service by changing their state
to MANOOS to prevent loss of data before beginning the backup
procedure. Refer to Changing the State of Voice Channels for
instructions.
Follow these steps to backup the administrative files:
1.
2.
3.
4.
5.
Log into the system as root.
At the # prompt, type face and press {Enter}.
— The AT&T FACE menu appears.
— Make sure you have a supply of formatted disks on hand
before continuing with this procedure. If necessary, format
disks using the procedure Formatting a Floppy Disk in this
chapter before continuing.
If you are using a cartridge tape drive for backup, make sure
you have a blank cartridge tape on hand.
At the AT&T FACE menu, move the cursor to System
Administration and press {Enter}.
— The System Administration menu appears.
At the System Administration menu, move the cursor to Backup
to Removable Media and press {Enter}.
— The Backup to Removable Media menu appears.
At the Backup to Removable Media menu, move the cursor to
Personal Backup and press {Enter}.
—The Personal Backup menu appears.
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