Ricoh Mp C3000 Service Manual

							Error Codes 
SM 29 B786 
B786 
Fax Option 
Code  Meaning Suggested Cause/Action  
15-61 Attachment File Format 
Error  ƒ  The attached file is not TIFF format. 
15-62  TIFF File Compatibility 
Error  Could not receive transmission due to: 
ƒ Resolution error 
ƒ  Image of resolution greater than 200 dpi 
without extended memory. 
ƒ  Resolution is not supported. 
ƒ  Page size error 
ƒ  The page size was larger than A3. 
ƒ Compression error 
ƒ  File was compressed with other than MH, MR,  or MMR. 
15-63  TIFF Parameter Error  The TIFF file  sent as the attachment could not be 
received because the TIFF header is incorrect: 
ƒ  The TIFF file attachment is a type not 
supported. 
ƒ  The TIFF file attachment is corrupted. 
ƒ Software error. 
15-64  TIFF Decompression Error  The file  received as an attachment caused the 
TIFF decompression error: 
ƒ  The TIFF format of the attachment is  corrupted. 
ƒ Software error. 
15-71  Not Binary Image Data  ƒ  The file could not be received because the 
attachment was not binary image data. 
15-73 MDN Status Error  ƒ  Could not find the Disposition line in the 
header of the Return Receipt, or there is a 
problem with the firmware. 
15-74  MDN Message ID Error  ƒ  Could not find the Original Message ID line in 
the header of the Return Receipt, or there is a 
problem with the firmware. 
15-80  Mail Job Task Read Error  ƒ  Could not receive the transmission because 
the destination buffer is full and the 
destination could not  be created (this error 
may occur when receiving a transfer request 
or a request for notific ation of reception). 
15-81 Repeated Destination 
Registration Error  ƒ  Could not repeat rece
ive the transmission 
because the destination buf fer is full and the 
destination could not  be created (this error 
may occur when receiving a transfer request 
or a request for notific ation of reception). 
15-91  Send Registration Error  Could not rece ive the file for transfer to the final 
destination: 
ƒ  The format of the fi nal destination or the  
						

							Error Codes 
B786 30  SM 
Code Meaning Suggested Cause/Action  
transfer destination is incorrect. 
ƒ   Destinations are full so the final and transfer 
destinations coul d not be created. 
15-92 Memory Overflow  ƒ  Transmission could not  be received because 
memory overflowed during the transaction. 
15-93 Memory Access Error  ƒ  Transaction could not complete due to a 
malfunction of SAF memory. 
15-94 Incorrect ID Code  ƒ  The machine rejected an incoming e-mail for 
transfer request, because  the ID code in the 
incoming e-mail did not match the ID code 
registered in the machine. 
15-95  Transfer Station Function  ƒ  The machine rejected an incoming e-mail for 
transfer because the transfer function was 
unavailable. 
22-00  Original length exceeded  the maximum scan length  ƒ
  Divide the original into more than one page. 
ƒ   Check the resolution used for scanning. 
Lower the scan resolution if possible. 
ƒ   Add optional page memory. 
22-01  Memory overflow while 
receiving  ƒ
  Wait for the files in the queue to be sent. 
ƒ  Delete unnecessary  files from memory. 
ƒ   Transfer the substitute reception files to an 
another fax machine, if the machine’s printer 
is busy or out of order. 
ƒ   Add an optional SAF memory card or hard 
disk. 
22-02  Tx or rx job stalled due to  line disconnection at the 
other end  ƒ
  The job started normally but did not finish 
normally; data may or may not have been 
received fully. 
ƒ  Restart the machine. 
22-04  The machine cannot store 
received data in the SAF  ƒ
 Update the ROM 
ƒ  Replace the FCU. 
22-05  No G3 parameter 
confirmation answer  ƒ
  Defective FCU board or firmware. 
23-00  Data read timeout during 
construction  ƒ
 Restart the machine. 
ƒ  Replace the FCU. 
25-00  The machine software 
resets itself after a fatal 
transmission error 
occurred  ƒ
 Update the ROM 
ƒ  Replace the FCU. 
Rev. 10/09/2009 
						

							Error Codes 
SM 31 B786 
B786 
Fax Option 
 
Code  Meaning Suggested Cause/Action  
31-21  LAN Fax Error  •
  It was cancelled received LAN Fax images 
during store the image to SAF of FCU. 
•   The LAN Fax transmission of a message was 
cancelled by the LAN Fax driver. 
F0-xx  V.34 modem error  ƒ Replace the FCU. 
F6-xx  SG3 modem error  ƒ  Update the SG3 modem ROM. 
ƒ   Replace the SG3 board. 
ƒ   Check for line noise or other line problems. 
ƒ   Try communicating another V.8/V.34 fax. 
 
⇒  
Rev. 10/09/2009  
						

							IFAX Troubleshooting 
B786 32  SM 
3.2 IFAX TROUBLESHOOTING 
Use the following procedures to determine whether the machine or another part of the 
network is causing the problem. 
 
Communication 
Route 
Item Action  [Remarks]  
1. Connection with 
the LAN  ƒ  Check that the LA
N cable is connected 
to the machine. 
ƒ  Check that the LEDs on the hub are lit. General LAN 
2. LAN activity  Check that  other devices connected to the 
LAN can communicate through the LAN. 
1. Network settings 
on the PC  ƒ  Check the network settings on the PC. 
[Is the IP address registered in the TCP/IP 
properties in the network setup correct?  
Check the IP address with the administrator 
of the network.] 
2. Check that PC 
can connect with 
the machine ƒ  Use the “ping” command on the PC to 
contact the machine. 
[At the MS-DOS prompt, type ping then the 
IP address of the machine, then press Enter.]
Between IFAX and 
PC 
3. LAN settings in 
the machine  ƒ  Check the LAN parameters 
ƒ  Check if there is an IP address conflict 
with other PCs. 
[Use the “Network” function in the User 
Tools. 
If there is an IP address conflict, inform the 
administrator.] 
1. LAN settings in 
the machine  ƒ  Check the LAN parameters 
ƒ  Check if there is an IP address conflict 
with other PCs. 
[Use the “Network” function in the User 
Tools. 
If there is an IP address conflict, inform the 
administrator.] 
2. E-mail account 
on the server  ƒ  Make sure that the machine can log into 
the e-mail server. 
ƒ  Check that the account and password  stored in the server are the same as in 
the machine. 
[Ask the administrator to check.] 
Between machine 
and e-mail server 
3. E-mail server  ƒ  Make sure that the  client devices which 
have an account in the server can 
send/receive e-mail.  
						

							IFAX Troubleshooting 
SM 33 B786 
B786 
Fax Option 
Communication 
Route  
Item Action  [Remarks]  
[Ask the administrator to check. 
Send a test e-mail with the machine’s own 
number as the destination. The machine 
receives the returned e-mail if the 
communication is performed successfully.] 
1. E-mail account 
on the Server  ƒ  Make sure that the PC can log into the e-
mail server. 
ƒ  Check that the account and password  stored in the server are the same as in 
the machine. 
[Ask the administrator to check.] 
2. E-mail server  ƒ  Make sure that the  client devices which 
have an account in the server can 
send/receive e-mail. 
[Ask the administrator to check. 
Send a test e-mail with the machine’s own 
number as the destination. The machine 
receives the returned e-mail if the 
communication is performed successfully.] 
3. Destination e-
mail address  ƒ  Make sure that the e-mail address is 
actually used. 
ƒ  Check that the e-mail address contains  no incorrect characters such as spaces. 
4. Router settings  ƒ  Use the “ping” command to contact the 
router. 
ƒ  Check that other devices connected to  the router can sent  data over the router. 
[Ask the administrator of  the server to check.]
Between e-mail 
server and internet
5. Error message 
by e-mail from the 
network of the 
destination.  ƒ  Check whether e-mail can be sent to 
another address on the same network, 
using the application e-mail software. 
ƒ  Check the error e-mail message. 
[Inform the administrator of the LAN.] 
  
						

							IP-Fax Troubleshooting 
B786 34  SM 
3.3 IP-FAX TROUBLESHOOTING 
3.3.1 IP-FAX TRANSMISSION 
Cannot send by IP Address/Host Name 
Check Point Action 
1  LAN cable connected? Check the LAN cable connection. 
2  Specified IP address/host name corre ct?  Check the IP address/host name. 
3 Firewall/NAT is installed?  Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
4  Transmission sent manually? 
Manual sending not supported. 
5  IP address of local machine registered?  Register the IP address. 
6 Remote terminal port number setting 
other than 1720?  Send by specifying the port number. 
7  Specified port number correct? 
Confirm the port number of the remote 
fax. 
8 DNS server registered when host name 
specified?  Contact the network administrator. 
9  Remote fax a T.38 terminal? 
Check whether the remote fax is a T38 
terminal. 
10  Remote fax switched off or busy?  Check that the remote fax is switched 
on. 
Request the network administrator to 
increase the bandwidth. 
Raise the delay level. 
IPFAX SW 01 Bit 0 to 3 11  Network bandwidth too narrow? 
IP-Fax bandwidth is the same as the 
DCS speed. Set IP-Fax SW00 Bit 6 to 
1. 
12  Remote fax cancelled transmission?  Check whether the remote fax 
cancelled the transmission. 
Cannot send via VoIP Gateway 
Check Point 
Action 
1  LAN cable connected? Check the LAN cable connection. 
2  VoIP Gateway T.38 standard?  Contact the network administrator.  
						

							IP-Fax Troubleshooting 
SM 35 B786 
B786 
Fax Option 
3  VoIP Gateway installed correctly?  Contact the network administrator. 
4  VoIP Gateway power switched on?  C ontact the network administrator. 
5 Is the IP address/host name of the 
specified Gateway correct?  Check the IP address/host name. 
6  Number of the specified fax correct?  Check the remote fax number. 
7 Firewall/NAT is installed?  Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
8  Transmission sent manually? 
Manual sending not supported. 
9  IP address of local fax registered?  Register the IP address. 
10 DNS registered when host name 
specified?  Contact the network administrator. 
11  Remote fax a G3 fax? 
Check that the remote fax is a G3 fax. 
12  G3 fax is connected to VoIP gatew ay?  Check that G3 fax is connected. 
13  Remote G3 fax turned on?  Check that G3 fax is switched on. 
Request the network administrator to 
increase the bandwidth. 
Raise the network delay level. 
IPFAX SW 01 Bit 0 to 3 14  Network bandwidth too narrow? 
IP-Fax bandwidth is the same as the 
DCS speed. Set IP-Fax SW00 Bit 6 to 
1. 
Cannot send by Alias Fax number. 
Check Point  Action 
1  LAN cable connected? Check the LAN cable connection. 
2  Number of specified Alias fax correct?  Confirm the Alias of the remote fax. 
Error Code: 13-14 
3 Firewall/NAT installed? Cannot breach the firewall. Send by 
using another method (Fax, Internet 
Fax) 
4  Transmission sent manually? 
Manual sending not supported. 
5  Gatekeeper installed correctly?  Contact the network administrator. 
6  Gatekeeper power switched on?  Cont act the network administrator. 
7 IP address/host name of Gatekeeper 
correct?  Check the IP address/host name.  
						

							IP-Fax Troubleshooting 
B786 36  SM 
8 DNS server registered when Gatekeeper 
host name specified?  Contact the network administrator. 
9  Enable H.323 SW is set to on? 
Check the settings. 
See User Parameter SW 34 Bit 0 
10  IP address of local fax registered?  Regi
ster the IP address of the local fax.
11  Alias number of local fax registered? Register the Alias number of the local 
fax. 
12  Remote fax registered in Gatekeeper
?  Contact the network administrator. 
13  Remote fax a T.38 terminal?  Check whether the remote fax is a T38 
terminal. 
14  Remote fax switched off or busy? 
Contact the network administrator. 
Request the system administrator to 
increase the bandwidth. 
Raise the delay level. 
IPFAX SW 01 Bit 0 to 3 15  Network bandwidth too narrow? 
Lower the modem transmission baud 
rate. 
IPFAX SW 05 
16  Remote fax cancelled transmission? Check whether the remote fax 
cancelled the transmission. 
3.3.2 IP-FAX RECEPTION 
Cannot receive via IP Address/Host Name. 
Check Point 
Action 
1  LAN cable connected? Check the LAN cable connection. 
2 Firewall/NAT is installed?  Cannot breach the firewall. Send by using 
another method (Fax, Internet Fax) 
3  IP address of local fax registered?  Register the IP address. 
4 Port number specified at remote 
sender fax (if required)?  Request the sender to
 specify the port 
number. 
5  Specified port number correct (if 
required)?  Request the sender to check the port 
number. 
6 
DNS server registered when host name 
specified on sender side?  Contact the network administrator.  
ƒ  The sender machine displays this 
error code if the sender fax is a 
Ricoh model. 
7  Network bandwidth too narrow?  Request the system administrator to  
						

							IP-Fax Troubleshooting 
SM 37 B786 
B786 
Fax Option 
increase the bandwidth. 
Lower the start modem reception baud 
rate on the receiving side. 
IPFAX SW06 
8  Remote fax cancelled transmission?  Check whether the remote fax cancelled 
the transmission. 
Cannot receive by VoIP Gateway. 
Check Point 
Action 
1  LAN cable connected? Check the LAN cable connection. 
2 Firewall/NAT is installed?  Cannot breach the firewall. Request the 
remote fax to send by using another 
method (Fax, Internet Fax) 
3  VoIP Gateway installed correctly?  Contact the network administrator. 
4  VoIP Gateway power switched on?  C
ontact the network administrator. 
5 IP address/host name of specified VoIP 
Gateway correct on sender’s side?  Request the remote fax to check the IP 
address/host name. 
6 
DNS server registered when host name 
specified on sender side?  Contact the network administrator. 
7  Network bandwidth too narrow? 
Request the network administrator to 
increase the bandwidth. 
8  G3 fax connected? 
Check that G3 fax is connected. 
9  G3 fax power switched on?  Check that G3 fax is switched on. 
Cannot receive by Alias Fax number. 
Check Point  Action 
1  LAN cable connected? Check the LAN cable connection. 
2 Firewall/NAT is installed?  Cannot the breach firewall. Request the 
remote fax to send by using another 
method (Fax, Internet Fax) 
3  Gatekeeper installed correctly? Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
4  Power to Gatekeeper switched on?  Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model.  
						

							IP-Fax Troubleshooting 
B786 38  SM 
5 IP address/host name of Gatekeeper 
correct on the sender’s side?  Request the sender to check the IP 
address/host name.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
6 DNS server registered when 
Gatekeeper host name specified on 
sender’s side?  Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model. 
7  Enable H.323 SW is set to on?  Request the sender to check the settings. 
User Parameter SW 34 Bit 0  
ƒ  Only if the remote sender fax is a 
Ricoh fax. 
8  Local fax IP address registered?  Register the IP address. 
9  Local fax Alias number regist ered?  Register the Alias number. 
Request the system administrator to 
increase the bandwidth. 
10  Network bandwidth too narrow? 
Lower the start modem reception baud 
rate on the receiving side. 
IPFAX SW06 
11  Remote fax cancelled transmission? Check whether the remote fax cancelled 
the transmission. 
12  Local fax registered in Gatekeeper?  Contact the network administrator.  
ƒ  The sender machine displays this 
error code when the sender fax is 
a Ricoh model.