Ricoh Mp C3000 Service Manual
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SM 4-59 B230/B237/D042 Trouble shooting No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) -012 Modem board error The modem board does not work properly even though the setting of the modem board is installed with a dial up connection. Same as -001 1. Install the modem board. 2. Check and reset the modem board setting with SP5816. 3. Replace the modem board. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 651 CTL C Incorrect dial up connection -001: Program parameter error -002: Program execution error An unexpected error occurs when th e modem (Cumin-M) tries to call the center with a dial up connection. ƒ Caused by a software bug No action required because this SC does not interfere with operation of the machine. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 669 D EEPROM error Retry of EEPROM communication fails three times after the machine has detected the EEPROM error. ƒ Caused by noise Turn the main power switch off and on. Rev. 04/27/2011
B230/B237/D042 4-60 SM No. Ty p e Details (Symptom, Possible Cause, Troubleshooting Procedures) 670 CTL D No response from BICU at power on When the main power is turned on or the machine starts warming up from energy-saving mode, the controller does not receive a command signal from the BICU. ƒ Loose connection ƒ Defective controller ƒ Defective BICU 1. Check the connection between the BICU and controller. 2. Replace the controller. 3. Replace the BICU. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 672 CTL D Controller-to-operation panel co mmunication error at startup ƒ After the machine is powered on, the communication between the controller and the operation p anel is not established, or communication with controller is in terrupted after a normal startup. ƒ After startup reset of the operation panel, the attention code or the attention acknowledge code is not s ent from the controller within 15 seconds. ƒ After the controller issues a co mmand to check the communication line with the controller at 30-second intervals, the controller fails to respond twice. ƒ Controller stalled ƒ Controller board installed incorrectly ƒ Controller board defective ƒ Operation panel connecto r loose or defective ƒ The controller is not completely shutdown when you turn the main switch off. 1. Check the setting of SP5875-001. If the setting is set to 1 (OFF), change it to 0 (OFF). 2. Check the condition of the controller board. 3. Check the condition of the operation panel. 4. Replace the controller board. 5. Replace the operation panel. 6. Turn the main switch off, wait for one second or more, and turn the main switch on. Rev. 04/27/2011
SM 4-61 B230/B237/D042 Trouble shooting No. Sub code Ty p e Details (Symptom, Possible Cause, Troubleshooting) 681 001 ~ 005 D RFID: Communication error due to the following: Poor connection with harness that connects RFID controller board and BCU board Defective RFID controller board. Defective BCU board Electrical noise Check the connection of the harness that runs between the RFID controller board and BCU board. Check the connection of the GND line for the ITB unit. Check the physical condition of this harness and replace it if it is damaged. Replace the RFID controller board. Replace the BCU board 061 ~ 064 D RFID: Communication error due to the following: Defective RFID reader and writer Defective RFID controller board Electrical noise Replace the toner cartridge for the affected color (See table below). Replace the BCU board Replace the RFID controller board. 071 ~ 074 D RFID: Communication error due to the following: Defective RFID reader and writer Defective RFID controller board Electrical noise Replace the toner cartridge for the affected color (See table below). Replace the RFID controller board. 081 ~ 164 D RFID: Communication error due to the following: Defective RFID reader and writer Electrical noise Replace the toner cartridge for the affected color (See table below). If the SC still occurs, see note below. ⇒ Rev. 04/27/2011
B230/B237/D042 4-62 SM z For sub codes 061–164: Use the following table to determi ne the affected toner cartridge. Sub code (last digit) Affected toner cartridge **1 BK **2 M **3 C **4 Y z For sub codes 081–164: In some cases, replacing the toner cartri dge may not clear the SC. If this happens, the cause is probably a board or harness def ect, which affects all four colors. In such cases: - Check the physical condition of the harne ss that connects RFID controller board and BCU board. If it is damaged, replace it. - Check the physical condition of the RFID controller board and BCU board. If they are damaged, replace them. No. Ty p e Details (Symptom, Possible C ause, Troubleshooting Procedures) 682 D Memory chip at TD sensor: Communication error Retry of memory chip communica tion fails three times after the machine has detected the memory chip communication error. ƒ Damaged memory chip data ƒ Disconnected inter face ƒ No memory chip on the development unit ƒ Noise 1. Replace the PCU. ⇒ Rev. 04/27/2011
SM 4-63 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) RFID: Unit check error The machine gets RFID communication error even the toner cartridges have not been installed in the machine. Caused by noise 683 B 1. Turn the main power switch off and on. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Memory address command error The BICU does not receive a memory address command from the controller 120 seconds after paper is in the position for registration. ƒ Loose connection ƒ Defective controller ƒ Defective BICU 687 D 1. Check if the controller is firmly connected to the BICU. 2. Replace the controller. 3. Replace the BICU.
B230/B237/D042 4-64 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) GAVD communication error ƒ The I2C bus device ID is not identified during initialization. ƒ A device-status error occurs during I2C bus communication. ƒ The I2C bus communication is not established due to an error other than a buffer shortage. ƒ Loose connection ƒ Defective BICU ƒ Defective LD controller board 690 D 1. Turn the main switch off and on. 2. Check the cable connection. 3. Replace the laser optics-housing unit. 4. Replace the BICU board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Booklet finisher jogger motor error The jogger home position sensor is not activated within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code . ƒ Motor harness disconnected, loose, defective ƒ Defective motor 721 B 1. Check the connections to the jogger motor. 2. Defective jogger motor. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Booklet finisher stack feed out motor error The stack feed out home position sensor is not activated within the specified time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Motor harness disconnected, loose, defective ƒ Defective motor 723 B 3. Check the connections to the stack feed out motor. 4. Defective stack feed out motor. ⇒ Rev. 03/2007 ⇒
SM 4-65 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Finisher exit guide plate motor error After moving away from the guide plat e position sensor, the exit guide is not detected at the home position within the prescribed time. The 1st detection failure issues a jam error, and the 2nd failure issues this SC code. ƒ Guide plate motor di sconnected, defective ƒ Guide plate motor overloaded due to obstruction ƒ Guide plate position sensor disconnected, defective 725 B 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in the guide plate motor mechanism. 3. Replace the guide plate position sensor and/or guide plate motor 4. Replace the finisher main board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Finisher Tray 1 shift motor error The shift roller HP sensor of the upper tray does not activate within the prescribed time after the shift tray st arts to move toward or away from the home position. The 1st detection fa ilure issues a jam error, and the 2nd failure issues this SC code. ƒ Shift tray HP sensor of the upper tray disconnected, defective ƒ Shift tray motor of the upper tr ay is disconnected, defective ƒ Shift tray motor of the upper tray overloaded due to obstruction 730 B 1. Check the connections and cables for the components mentioned above. 2. Check for blockages in shift motor mechanism. 3. Replace the shift tray HP sensor and/or shift motor 4. Replace the finisher main board. ⇒ Rev. 03/2007
B230/B237/D042 4-66 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) Finisher corner stapler motor error The 1st detection failure issues a ja m error, and the 2nd failure issues this SC code. For 1000-sheet (booklet) finisher ƒ The stapler motor does not switch off within the prescribed time after operating. ƒ The HP sensor of the staple uni t does not detect the home position after the staple unit moves to its home position. ƒ The HP sensor of the staple unit detects the home position after the staple unit moves from its home position. For 500-sheet finisher ƒ The stapler HP sensor does not detect ON/OFF signal even the stapler moves from the OFF/ ON position for 0.6 seconds. ƒ The stapler HP sensor does not detect ON when a stapling job is commanded or the stapler moves. ƒ Staple jam ƒ Motor overload ƒ Defective stapler motor 740 B 1. Check the connections and cables for the components mentioned above. 2. Replace the HP sensor and/or stapler motor 3. Replace the finisher main board.
SM 4-67 B230/B237/D042 Trouble shooting No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) Finisher stapler movement motor error For 1000-sheet (booklet) finisher ƒ The stapler HP sensor is not acti vated within the specified time after the stapler motor turned on. (first detection: jam error, consecutive twice detection SC code). For 500-sheet finisher ƒ The stapler HP sensor does not detect OFF signal even the stapler moves from the ON position for 0.35 seconds. ƒ The stapler HP sensor does not detect ON signal even the stapler moves from the OFF position for 5.5 seconds. ƒ Motor overload ƒ Loose connection of the stapl er home position sensor ƒ Loose connection of the st apler movement motor ƒ Defective stapler home position sensor ƒ Defective stapler movement motor 742 B 1. Check the connection of the stapler movement motor. 2. Check the connection of the stapler home position sensor. 3. Replace the stapler home position sensor. 4. Replace the stapler movement motor.
B230/B237/D042 4-68 SM No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 1000-sheet booklet finisher: Stack feed motor error ƒ The stack feed HP sensor does not detect ON twice (once: jam error) for specified time after the stack feed motor has turned on. ƒ The stack feed HP sensor does not detect OFF twice (once: jam error) for specified time after the stack feed motor has turned on. ƒ Motor overload ƒ Loose connection of t he stack feed motor ƒ Defective stack feed motor 746 B 1. Check the connections and cables for the stack feed motor and HP sensor. 2. Check for blockages in t he stack feed motor mechanism. 3. Replace the stack feed HP sensor and/or stack feed motor 4. Replace the finisher main board. No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 1000-sheet (booklet) finisher: Tray lift motor error 750 B 1. Check the connections to the shift tray motor. 2. Defective shift tray motor.