Ricoh Mp C3000 Service Manual

							 
SM 4-89 B230/B237/D042 
Trouble 
shooting 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Delete All error 2: Data area 
An error is detected while all of  the HDD or NVRAM are formatted 
logically by the Data Overwrite Security Unit (B735). 
ƒ  The logical format for the HDD fails. 
875  CTL 
D 
1.  Turn the main switch off/on and try the operation again 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
876 CTL 
D  Log Data Error 
An error was detected in the handling of the log data at power on or 
during machine operation. This 
can be caused by switching the 
machine off while it is operating. 
Log Data Error 1 
ƒ  Damaged log data file in the HDD -001 
1.  Initialize the HDD with SP5832-004. 
Log Data Error 2 
ƒ An encryption module not installed 
1.  Disable the log enc ryption setting with SP9730-004 (0 is off.) 
-002 
1.  Install the DESS module.   
Log Data Error 3 
ƒ Invalid log encryption key due to defective NVRAM data -003 
1.  Initialize the HDD with SP5832-004. 
2.  Disable the log enc ryption setting with SP9730-004 (0 is off.) 
Log Data Error 4 -004 
ƒ Unusual log encryption functi on due to defective NVRAM data  
						

							B230/B237/D042 4-90 SM 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
1.  Initialize the HDD with SP5832-004. 
Log Data Error 5 
ƒ Installed NVRAM or HDD which is used in another machine -005 
1.  Reinstall the previous NVRAM or HDD. 
2.  Initialize the HDD with SP5832-004. 
Log Data Error 99 
ƒ Other than the above causes -099 
1.  Ask your supervisor. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
HDD Data Overwrite Security SD card error 
The all delete function cannot be executed but the Data Overwrite 
Security Unit (B735) is installed and activated. 
ƒ Defective SD card (B735) 
ƒ SD card (B735) not installed 
877  CTL 
D 
1.  Replace the NVRAM and then install the new SD card (B735). 
2.  Check and reinstall the SD card (B735). 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
File format converter error 
The file format conv erter does not respond. 
ƒ Defective file format converter 
880  CTL 
D 
1.  Replace the file format converter. 
  
						

							 
SM 4-91 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Electric counter error 
Abnormal data in the counters. 
ƒ Defective NVRAM 
ƒ Defective controller 900  CTL 
D 
1.  Check the connection betw een the NVRAM and controller. 
2. Replace the NVRAM. 
3. Replace the controller. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
910 External Controller Error 1 
911 External Controller Error 2 
912  External Controller Error 3 
913 External Controller Error 4 
914 CTL 
D 
External Controller Error 5 
    The external controller alerted the machine about an error. 
  ƒ Please refer to the instructions  for the external controller 
(application). 
  
						

							B230/B237/D042 4-92 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
External Controller Error 6 
While EAC (External Application Converter), the conversion module, 
was operating normally, the receipt of a power line interrupt signal from 
the FLUTE serial driver was detect ed, or BREAK signal from the other 
station was detected. 
919  CTL 
D 
ƒ Power outage at the EFI controller 
ƒ EFI controller was rebooted 
ƒ Connection to EFI controller loose 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Printer application error 
An error is detected in the  printer application program. 
ƒ Defective software 
ƒ Unexpected hardware resource (e.g., memory shortage) 920  CTL 
D 
1.  Software defective; switch off/on,  or change the controller firmware 
if the problem is not solved 
2. Insufficient memory 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Printer font error 
A necessary font is not found in the SD card. 
ƒ A necessary font is not found in the SD card. 
ƒ The SD card data is corrupted. 
921  CTL 
D 
1.  Check that the SD card has the correct data. 
  
						

							 
SM 4-93 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Netfile function error 
The management area or management  file on the HDD is corrupted. 
ƒ Defective HDD 
ƒ Data inconsistency (e.g.,  caused by power failure) 
925 CTL 
D  When SC 860-865 keep occurring:
 
1.  Follow the troubleshooting procedures. 
In other cases:  
1.  Initialize the netfile partition. 
2.  Initialize the hard disk. 
3. Replace the HDD. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Software performance error 
The software makes an unexpected operation. 
ƒ Defective software 
ƒ Defective controller 
ƒ Software error 
1.  Turn the main switch off and on. 
2.  Reinstall the controller and/or engine main firmware. 
990  CTL 
D 
 
ƒ  See Note 1 at the end of the SC table. 
  
						

							B230/B237/D042 4-94 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Software continuity error 
The software has attempted to perform an unexpected operation. 
However, unlike SC 990, the object of  the error is continuity of the 
software. 
ƒ  Software program error 
ƒ Internal parameter incorrect,  insufficient working memory. 
991 CTL 
C 
1.  This SC is not displayed on the LCD (logging only). 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Undefined error 
Defective software program 992 CTL 
D 
ƒ An error undetectable by any other SC code occurred 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Operation panel management records exceeded 
An error occurred because the number  of records exceeded the limit for 
images managed in the service layer of the firmware. This can occur if 
there if there are too many app lication screens open on the operation 
panel. 
994  CTL 
C 
ƒ No action required because this SC does not interfere with 
operation of the machine. 
  
						

							 
SM 4-95 B230/B237/D042 
Trouble 
shooting 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Controller Board Mismatch 
The information on the controller boa rd does not match that of the 
machine 
ƒ  Wrong controller board installed 
995  CTL 
D 
Reinstall the correct controller board for this machine. 
 
No. Type Details (Symptom, Possible C ause, Troubleshooting Procedures) 
Application function selection error 
ƒ The application selected by the ope ration panel key does not start 
or ends abnormally. 
ƒ  Software (including the softwa re configuration) defective 
ƒ An option required by the applicat ion (RAM, DIMM, board) is not 
installed 
ƒ  Nesting of the fax group addresses is too complicated 
997  CTL 
B  1.  Check the devices necessary  for the application program. If 
necessary devices have not been installed, install them. 
2.  Check that application programs are correctly configured. 
3.  For a fax operation problem, si mplify the nesting of the fax group 
addresses. 
4.  Take necessary countermeasur es specific to the application 
program. If the logs can be disp layed on the operation panel, see 
the logs. 
  
						

							B230/B237/D042 4-96 SM 
 
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures) 
Application start error 
No applications start within 60 sec onds after the power is turned on. 
ƒ Loose connection of  RAM-DIMM, ROM-DIMM 
ƒ Defective controller 
ƒ Software problem 998  CTL 
D  1.  Check the setting of SP5875-001. If  the setting is set to 1 (OFF), 
change it to 0 (OFF). 
2.  Check if the RAM-DIMM and RO M-DIMM are correctly connected. 
3.  Reinstall the controller system firmware. 
4. Replace the controller. 
Note 1  
If a problem always occurs in a  specific condition (for example. printer driver setting, image 
file), the problem may be caused by a software  error. In this case, the following data and 
information needs to be sent back to your prod uct specialist. Please understand that it may 
take some time to get a reply on how to  solve the problem, because in some cases the 
design staff in Japan must analyze the data. 
ƒ  Symptom / Possible Causes / Action taken 
ƒ Summary sheet (SP mode “Printer  SP”, SP1-004 [Print Summary]) 
ƒ SMC - All (SP5-990-001) 
ƒ SMC - Logging (SP5-990-004) 
ƒ Printer driver settings used when the problem occurs 
ƒ All data displayed on the screen (SC code, error code, and program address where the 
problem is logged.) 
ƒ Image file which causes t he problem, if possible  
						

							 
SM 4-97 B230/B237/D042 
Trouble 
shooting 
4.5 TROUBLESHOOTING GUIDE 
4.5.1 IMAGE QUALITY 
  
						

							B230/B237/D042 4-98 SM 
 
The following work-flow shows the basi c troubleshooting steps for the image quality 
problems on this product.