Ricoh Mp C3000 Service Manual

							 
SM 5-423 B230/B237/D042 
Service 
Tables 
Do the following procedure below to set up the machine so the error information is saved 
automatically to the HDD when a user has problems with the ma chine. Then ask the user 
to reproduce the problem. 
 
5.9.1  SWITCHING ON AND SETTING UP SAVE DEBUG LOG 
The debug information cannot be saved until the “Save Debug Log” function has been 
switched on and a target has been selected. 
1.  Enter the SP mode and switch the Save Debug Log feature on. 
ƒ Press 
  then use the 10-key pad to enter . 
ƒ  Press and hold down 
  for more than 3 seconds. 
ƒ  Touch “Copy SP”. 
ƒ  On the LCD panel, open SP5857. 
2.  Under “5857 Save Debug Log”, touch “1 On/Off”. 
 
3.  On the control panel keypad, press “1”. Then press 
. This switches the Save 
Debug Log feature on.   
 
ƒ  The default setting is “0” (OFF). This f eature must be switched on in order for 
the debug information to be saved. 
 
4.  Select the target destination where  the debug information will be saved. Under 
“5857 Save Debug Log”, touch “2 Target”, en ter “2” with the operation panel key 
to select the hard disk as the target destination. Then press 
. 
 
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ƒ  Select “3 SD Card” to save the debug information directly to the SD card if it is 
inserted in the service slot. 
5.  Now touch “5858” and specify the events that you want to record in the debug  log. SP5858 (Debug Save When) provides  the following items for selection. 
 
1  Engine SC Error  Saves data when an engine-related SC 
code is generated. 
2
  Controller SC Error  Saves debug data when a 
controller-related SC Code is 
generated. 
3
  Any SC Error  Saves data only for the SC code that 
you specify by entering code number. 
4
  Jam  Saves data for jams. 
 
 
ƒ  More than one event can be selected. 
Example 1: To Select Items 1, 2, 4  
Touch the appropriate items(s). Press “ON”  for each selection. This example shows 
“Engine SC Error” selected. 
 
Example 2: To Specify an SC Code  
Touch “3 Any SC Error”, enter the 3-digi t SC code number with the control panel 
number keys. Then press 
. This example shows an entry for SC670. 
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ƒ  For details about SC code numbers, please  refer to the SC tables in Section 4. 
“Troubleshooting”. 
6.  Select one or more memory modules for reading and recording debug  information. Touch “5859”. 
Under “5859” press the necessary key item  for the module that you want to record. 
Enter the appropriate 4-digit number. Then press 
.  
 
ƒ  Refer to the two tables below for t he 4-digit numbers to enter for each key. 
The example below shows “Key 1” with “2222” entered. 
 
The following keys can be set with t he corresponding numbers. (The initials in 
parentheses indicate the names of the modules.) 
4-Digit Entries for Keys 1 to 10  
 
Key No.   Copy  Printer  Scanner  Web 
1 2222  (SCS) 
2 2223 (SRM) 
3 256 (IMH) 
4 1000  (ECS) 
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5 1025 (MCS) 
6  4848 (COPY)  4400 (GPS)  5375 (Scan)  5682 (NFA) 
7 2224 (BICU)  4500 (PDL)  5682 (NFA)  6600 (WebDB) 
8   4600 
(GPS-PM)  3000 (NCS)  3300 (PTS) 
9   
2000 (NCS)  2000 (NCS)  6666 (WebSys)
10    2224 (BICU)   2000 (NCS) 
 
ƒ  The default settings for Keys 1 to 10 are all zero (“0”). 
 
Key to Acronyms  
Acronym   Meaning  Acronym  Meaning 
ECS  Engine Control Service  NFA  Net File Application 
GPS  GW Print Service  PDL  Printer Design Language 
GSP-PM GW Print Service – Print 
Module  PTS Print Server 
IMH  Image Memory Handler  SCS  System Control Service 
MCS  Memory Control Service  SRM  System Resource 
Management 
NCS  Network Control Service  WebDB Web Document Box 
(Document Server) 
The machine is now set to record the debuggi
ng information automatically on the HDD (the 
target selected with SP5857-002) for the events that you selected with SP5858 and the 
memory modules selected with SP5859. 
Please keep the following important point s in mind when you do this setting: 
ƒ  Note that the number entries for Keys 1  to 5 are the same for the Copy, Printer, 
Scanner, and Web memory modules. 
ƒ  The initial settings are all zero.   
ƒ  These settings remain in effect until you c hange them. Be sure to check all the settings, 
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especially the settings for Keys 6 to 10. To sw itch off a key setting, enter a zero for that 
key. 
ƒ  You can select any number of keys from 1  to 10 (or all) by entering the corresponding 
4-digit numbers from the table. 
ƒ  You cannot mix settings for the groups (COP Y, PRINTER, etc.) for 006 to 010. For 
example, if you want to create a PRINTER debug log you must select the settings from 
the 9 available selections for the “PRINTER” column only. 
ƒ  One area of the disk is reserved to store  the debug log. The size of this area is limited 
to 4 MB. 
 
5.9.2 RETRIEVING THE  DEBUG LOG FROM THE HDD 
Retrieve the debug log by copying it from the hard disk to an SD card. 
1.  Insert the SD card into the service slot of the copier. 
2.  Enter the SP mode and execute SP5857-009 (Copy HDD to SD Card (Latest 4 
MB)) to write the debugging data to the SD card. 
3.  Use a card reader to copy the file and send it for analysis to your local Ricoh  representative by email. You can also send the SD card by regular mail if you 
want. 
 
5.9.3  RECORDING ERRORS MANUALLY 
SC errors and jams only are recorded to t he debug log automatically. Please instruct the 
user to do the following immediately after o ccurrence to save the debug data for any other 
errors that occur while the customer engineer  is not on site. Such problems also include a 
controller or panel freeze.   
 
ƒ  You must previously switch on the Save  Debug Feature (SP5857-001) and select 
the hard disk as the save desti nation (SP5857-002) if you want to use this feature. 
1. Press 
  (Clear Modes).on the operation panel when the error occurs. 
2.  On the control panel, enter “01”. Then hold down 
  for at least 3 seconds until 
the machine beeps and then release it. Thi s saves the debug log to the hard disk 
for later retrieval with an SD card by the service representatives. 
3.  Switch the machine off and on to resume operation.  The debug information for the error is saved  on the hard disk. This lets the service 
representative retrieve it on their next visit by copying it from the HDD to an SD card. 
 
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5.9.4  NEW DEBUG LOG CODES 
SP5857-015 Copy SD Card-to-SD Card: Any Desired Key 
This SP copies the log on an SD card (the file that contains the information written directly 
from shared memory) to a log specified by ke y number. The copy operation is executed in 
the log directory of the SD card inserted in th e same slot. (This function does not copy from 
one slot to another.) Each SD card can hold up  to 4 MB of file data. Unique file names are 
created for the data during the copy operation to  prevent overwriting files of the same name. 
This means that log data from more than one machine can be copied onto the same SC 
card. This command does not execute if ther e is no log on the HDD for the name of the 
specified key. 
 
SP5857-016 Create a File on HDD to Store a Log 
This SP creates a 32 MB file to store a log on the HDD. However, this is not a completely 
empty file. The created file will hold the num ber “2225” as the SCS key number and other 
non-volatile information. Even if this SP is not executed, a file is  created on the HDD when 
the first log is stored on the HDD (it takes some  time to complete this operation). This 
creates the possibility that the machine may be switched off and on before the log can be 
created completely. If you execute this SP to create the log file beforehand, this will greatly 
reduce the amount of time required to acquire  the log information and save onto the HDD. 
With the file already created  on the HDD for the log file, the data only needs to be recorded. 
A new log file does not need to be created.  To create a new log file, do SP5857-011 to 
delete the debug log data from  the HDD. Then do SP5857-016. 
 
SP5857-017 Create a File on SD Card to Store a Log 
This SP creates a 4 MB file to store a log on  an SD card. However, this is not a completely 
empty file. The created file will hold the num ber “2225” as the SCS key number and other 
non-volatile information. Even if this SP is not executed, a file is created on the SD card 
when the first log is stored on the SD card (it  takes some time to complete this operation). 
This creates the possibility that the machi ne may be switched off and on before the log can 
be created completely. If you execute this SP to  create the log file beforehand, this will 
greatly reduce the amount of time required to  acquire the log information and save onto the 
SD card. With the file already created on the SD  card for the log file, the data only needs to 
be recorded; a new log file does not require  creation. To create a new log file, do 
SP5857-012 to delete the debug log data  from the SD card. Then do SP5857-017. 
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5.10 DIP SWITCHES 
5.10.1 CONTROLLER BOARD 
 
DIP SW No.   OFF  ON 
1  Boot-up from Flash 
Memory  Boot-up from SD card 
2 to 8 Factory Use Only: Do not change the switch 
settings. 
 
5.10.2 BICU BOARD 
 
DIP SW No.   OFF  ON 
1 and 2  Factory Use Only: Do not change the switch 
settings. 
 
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DETAILED DESCRIPTIONS 
SECTION 6    DETAILED DESCRIPTIONS REVISION HISTORY 
Page Date Added/Updated/New 
13    09/05/2009  Toner Supply Control 
13 ~ 15  03/30/2007  Toner Supply Control 
21    06/24/2009  Lens Block Replacement 
30    12/04/2006  Shutter Mechanism 
49    03/30/2007  ITB Contact 
49 ~ 50  09/05/2009  ITB Contact