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Comdial Dxp Plus Instructions Manual

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    							Ground Start Line Board(Impact FX Only)
    Software Release 170 adds support for eight-port, ground-start line boards for the Impact FX system.
    The product code for this new board type is FXGST-08.
    Under BOARD CONFIGURATION/SLOT ASSIGNMENTS or CABINET VIEW, select8 Port
    Ground-Startto configure the new board types. Installers can configure each port of these new line
    boards as Loop Start, Ground Start, or AUX line types.
    Idle System Restore
    Prior to Software Release 170, a system performed a system reset after a database restore was complete.
    VMMI displayed a warning that the system would reset itself after the database restore.
    Beginning with Release 170, a CCB system places all its telephony boards out of service before it begins
    a database restore operation. VMMI displays a warning that the system is taking all boards out of service
    before it begins the database restore operation and that the system will reset itself after the restore is
    complete.
    IST Board For Avalon Pull-Cord Support(Impact FX only)
    Engineers have designed a new industry-standard telephone (IST) circuit board that interfaces with an
    Avalon Assisted Living pull-cord signalling device. The product code for this board is FXISTA–16. The
    FXISTA–16 IST board has no audio circuitry since the pull-cord signalling device requires no audio
    interface. Software Release 170 provides support for this interface.
    Under BOARD CONFIGURATION/SLOT ASSIGNMENTS or CABINET VIEW, installers selectIST
    for Avalonto configure the new board type.
    Ground Start Line Board(Impact FX Only)–9
    Explaining The Software Release Features GCA40–219 
    						
    							SCbus Interface Support(Impact FX only)
    Beginning with Feature Set 15A, Release 170, the software supports the Signal Computer System
    Architecture (SCSA) protocol. SCSA is a standard that specifies the signal processing system for
    PC-based voice and call processing, and telecom switching. An SCbus is a standard bus for
    communications within an SCSA node. The SCbus features an architecture that includes a serial
    message path for signalling and control and a 16-wire parallel Time Division Multiplexing (TDM) data
    path.
    An integral part of the feature is the SCbus interface board. This board connects Computer Telephony
    Interface (CTI) applications that reside on one or more SCbus compatible circuit boards in the FXSs
    computer portion (for example; network, voice, facsimile, speech recognition, video, and so forth) to
    digital station or line ports installed in the FXSs telephony portion through the SCSA protocol.
    The conversion of a CTI application from traditional analog ports to digital SCbus ports provides a more
    effective and efficient operation.
    The SCbus board translates the CTI application’s Application Programming Interface (API), which
    requests and carries out basic services performed by the computer and telephony portions of the system,
    to an API that the FXS system supports. Typical API requested services include call control services
    such as these following items: receive ring events, off- and on-hook, hookflash, dial digits, and so forth.
    The SCbus interface board mounts in any universal board slot in telephony portion on an Impact FXS
    system and cable connects to the CTI application board that is plugged onto the passive backplane in the
    computer portion of the FXS system. The internal cable connection between the SCbus board and the
    CTI application board routes the voice-path signalling between the two locations. In addition to this
    internal cable, the installation requires external cabling between the systems computer and telephony
    portions. The particular external cabling required is dependent upon the CTI application being operated.
    An SCbus installation includes the following items:
    •SCbus Interface Board (product code FXSCBUS)
    •SCbus Application Board or Boards (as needed)
    •SCbus Application Software Disk or Disks (as needed)
    •Enterprise ToolKit Software (product code ENTRP-SW, release 6A or later)
    10 – SCbus Interface Support(Impact FX only)
    GCA40–219 Explaining The Software Release Features 
    						
    							Programming For SCbus Interface Support
    VMMI programming for the SCSA protocol includes support for the SCbus interface board and the
    SCbus ports.
    Board Configuration
    Under BOARD CONFIGURATION/SLOT ASSIGNMENTS or BOARD
    CONFIGURATION/CABINET VIEW, installers select the desired cabinet slot and program an SCbus
    board. This will automatically provision 32 SCbus ports within the CCB database.
    PCTB Board Programming
    Under BOARD CONFIGURATION/BOARD PROGRAMMING/PCTB BOARDS, installers select the
    SCbus board to program and configure the board level programming options for that board.
    •Master Clock (Enabled or Disabled)
    •Bus Speed (4.096 / 2.048 Mbps).
    SCbus Ports
    Under BOARD CONFIGURATION/BOARD PROGRAMMING/SC BUS PORTS, installers select the
    desired FX-SCB port to configure. Because Release 170 of the CCB supports only Station PCTB ports,
    the options under port programming are limited to disabling the port or configuring it as a station port.
    Phone Types
    While the default value isnoneon the STATIONS/STATION PROGRAMMING/PHONE TYPES,
    menu for SCbus ports configured as stations, installers can choose any digital station type valid in the
    data base.
    OAI Links
    Installers can reserve the Scbus port for use only by an OAI application using a specified serial port (or
    link). Under BOARD CONFIGURATION/BOARD PROGRAMMING/SC BUS PORTS, installers
    program theOAI Linkfeature.
    Port Time Slots
    Under BOARD CONFIGURATION/BOARD PROGRAMMING/SC BUS PORTS, the system
    displays, as read-only data, the time slots used by the port. The values are shown asnonein a new
    database, and the system automatically assigns values when the circuit board synchronizes with the
    SCbus. These values are dynamic and may change from time to time. The system only displays these
    values for information and troubleshooting purposes.
    SCbus Interface Support(Impact FX only)–11
    Explaining The Software Release Features GCA40–219 
    						
    							Ring Monitoring
    Ring Monitoring, which becomes available with Feature Set 15A, Release 170, gives aboss/secretary
    (monitored station/monitoring station) functionality to system stations. With this functionality a
    monitoring telephone rings whenever a monitored telephone rings with either an intercom or outside
    line call.
    Recall ring monitoring is an enhancement to the ring monitoring feature. This enhancement designates
    whether any calls that are recalling to the monitored station (that is; transfer recalls, hold recalls, park
    recalls) will trigger a ring monitor event at monitoring stations.
    Programming For Ring Monitoring
    Using VMMI programming, installers can arrange for a monitored station to have a maximum of four
    monitoring stations (onebossmonitored by foursecretaries). The system permits one monitoring station
    to monitor up to 16 different monitored stations (onesecretarymonitoring up to 16bosses).
    Under STATION/STATION PROGRAMMING/RINGING ASSIGNMENTS, installers clickRing
    Monitorthen select up to four stations to monitor the ringing of the station being programmed. The
    system permits each of these installer-selected stations to serve as a monitoring station for up to 16
    different monitored stations.
    If installers wish to enhance the ring monitoring feature with a recall feature, they check theRecall Ring
    Monitorbox. If enabled, this feature is only in effect for the ring monitoring feature. This recall ring
    monitor enhancement is active as the default setting for a station.
    Note that the copy station procedure will not copy ring monitor capability except for the recall ring
    monitor setting.
    Operating A Ring Monitoring Arrangement
    Whenever a monitored telephone rings for a call, the associated DSS/BLF on a monitoring station
    flashes. The display on a monitoring station matches the display on its monitored station. The Orange
    flash indicates to a monitoring phone which of its monitored stations is currently ringing. If more than
    one monitored station is ringing, the call with the highest ring priority rings at a monitoring station.
    A ring monitor signal appears as an orange flashing light for the DSS/BLF of the monitored station
    rather than appear at the monitoring station’s personal hunt list; however, after the monitoring user
    answers, the call does appear under the monitoring station’s hunt list. The ring monitoring feature does
    not require that a monitoring station have a DSS/BLF for a monitored station; however, if a DSS/BLF is
    available, it indicates an audible ring monitor event as detailed above.
    Users can forward a ring monitoring event; however, that event only follows theForward Allsetting for
    the monitoring station. The station must be idle (that is, not ringing from any other ring monitor events)
    when users forward their ring monitored calls. When users cancel call forwarding on forwarded stations,
    only any new ring monitor events will ring at the station.
    12 – Ring Monitoring
    GCA40–219 Explaining The Software Release Features 
    						
    							Detailing Certain Ring Monitoring Operational Rules
    •OAI applications receive normal ringing but stop any ringing for monitoring stations.
    •Voice announce calls will not trigger ring monitoring operation.
    •Zone paging will not trigger ring-monitoring operation.
    •PC Attendant (Total Control) software does not support any ring monitoring functionality.
    •Networking System software does not support ring-monitoring across nodes
    •A station that is ring monitoring other stations cannot be, in turn, ring monitored.
    •A voicemail port cannot be ring monitored.
    •There is no delay ring monitor functionality.
    •All existing line access/originate privileges apply.
    •Installers must not program Direct/Delay Ringing for a monitoring station with same lines as a
    monitored station.
    •All current ringing priorities remain in effect for ring-monitoring calls (that is; line calls have priority
    over intercom calls and recalls).
    •If the ring monitoring feature coincides with another direct/delay ring situation then direct/delay
    ringing light appearance takes precedence.
    A monitoring station does not require a DSS/BLF for a monitored station; however, the system uses that
    BLF light (if available) to indicate an audible ring-monitor event.
    Station Headset Mode
    Software release 170 allows installers to program a station as a headset mode port. When programmed
    in this manner, the station can operate in a headset mode with a customer-supplied headset. Users can
    activate the headset mode with a HEADSET button (installer-programmed on the telephone) or have he
    headset mode as a permanent condition at the station.
    Programming The Headset Mode
    VMMI supports the headset mode feature with a setting labeledHeadsetunder STATIONS/STATION
    PROGRAMMING/OPTIONS 3.
    Station Headset Mode – 13
    Explaining The Software Release Features GCA40–219 
    						
    							QSIG Networking Support(Stand Alone Feature)
    Software Release 170 adds support for Networking QSIG programming. With QSIG support, Comdial
    systems can network with non-Comdial switches that are QSIG compliant. This means that telephones
    behind Comdial CCB systems can communicate via intercom with telephones behind non-Comdial
    QSIG compliant switches when the systems are combined together in a networking arrangement
    Programming For QSIG Networking Support
    The VMMI programming adds support for Networking QSIG programming. With a node configured as
    a networking node, VMMI allows the installer to also mark the node as supporting the QSIG networking
    protocol.
    Enabling QSIG
    Under SYSTEM/NETWORKING/NETWORK PROPERTIES, installers selectEnabled as QSIG Node
    in theNetwork Database Statusfeature to enable the node as a QSIG network node. This option is only
    available either if the system or database has QSIG enabled in the software key or if the system type
    does not require a software key.
    Connected Line ID Restriction
    Under SYSTEM/NETWORKING/NETWORK PROPERTIES, installers selectConnected Line Id
    Restrictionto enable or disable the presentation of the call identification display. When they check this
    control, the system restricts the identification display of all connected calls. With the control not
    checked, all calls provide line identification display.
    Calling Line ID Restriction
    Under SYSTEM/NETWORKING/NETWORK PROPERTIES, installers selectCalling Line Id
    Restrictionto enable or disable the presentation of the call identification display during calling. With
    the feature checked, the system restricts identification display of all calls. With the feature un-checked,
    the system provides line identification for all calls during their calling state.
    Display Presentation
    Under SYSTEM/NETWORKING/NETWORK PROPERTIES, installers selectDisplay Presentationto
    enable/disable the name display information. When checked, all calls will have their name displayed on
    the called party’s display. When un-checked, calls will have only the number displayed (according to
    the programming of the settings described above).
    Node Configuration
    When installers configure a database as a QSIG node, VMMI enables the
    SYSTEM/NETWORKING/NODE CONFIGURATION. On this dialog, theNode ID,Node Name,and
    Enabledcontrols are enabled. VMMI disables theSystem Typecontrol for QSIG nodes.
    Network Extension Provisioning
    VMMI fully enables the SYSTEM/NETWORKING/EXTENSION PROVISIONING dialog for QSIG
    nodes.
    14 – QSIG Networking Support(Stand Alone Feature)
    GCA40–219 Explaining The Software Release Features 
    						
    							System Networking Feature Enhancements(Stand Alone Feature)
    Basic Impact Attendant Support
    Beginning with Software Release 170 basic Impact Attendant operation is available across the network.
    The Impact Attendant can request extension information from both the node and hub systems; however
    the names of remote extensions are not available. Basic Impact Attendant support includes intercom
    calling and provides the following status indications for remote stations:
    Out Of Service—the remote station is out of service at the remote site,
    Idle—the remote station is not active on a call,
    Busy—the remote station is busy on a call.
    Dial Zero Extension
    It is possible to override the local nodes setting for operator station and, through programming,
    substitute a network station as the dial 0 extension. If the installer does not select a network station as
    the dial 0 extension, dial 0 calls on a local node will route to that systems operator station if one is
    available.
    Under SYSTEM/NETWORKING/NETWORK PROPERTIES, installers select theDial Zero Ext…
    feature to launch a pop-up dialog. From this dialog, they select the extension that rings when users dials
    a zero.
    Directed Call Pickup
    With call pick up, station users can dial a code plus an intercom number of a ringing or on-hold station
    and answer the call from the users station. Software Release 170 extends this feature across the nodes of
    the network so that station users of one network node can pick up calls that are ringing at stations
    connected to another node on the network.
    DSS/BLF Support(Network Station Monitor)
    Any station in a networked arrangement can direct station select (DSS) up to 30 remote network
    stations. Any station in the network can have busy lamp field (BLF) status light appearance for up to 30
    remote stations. This feature is available to Impact Attendant as well as telephone stations.
    For each node (but not the hub), VMMI configures two extension lists. TheSendlist, identifies the
    extension on that node that users elsewhere on the network can monitor. TheReceivelist identifies
    extensions elsewhere on the network that users on that node can monitor. While both theSendand
    Receivelists each accept up to 30 entries, the combined total of both lists cannot exceed 30 entries.
    An extension must either be on the hub or on aSendlist of another node for the system to accept its
    addition to aReceivelist. The hub system automatically monitors theSendlists of all nodes.
    System Networking Feature Enhancements(Stand Alone Feature)–15
    Explaining The Software Release Features GCA40–219 
    						
    							Programming For Network DSS/BLF Support
    Installers use the SYSTEM/NETWORKING menu to choose theNetwork Station Monitoritem. Under
    this heading, they can choose any node (but not the hub) system and configure theSendandReceive
    monitor lists. Once the per node limit of 30 remote DSS/BLF appearances is reached, VMMI prevents
    the addition of further remote appearances.
    Under STATIONS/STATION PROGRAMMING/BUTTON MAPPING, installers select the station to
    receive remote DSS/BLF appearance. Under the appropriate button map LKEY, they type the R####
    mnemonic, for an extension on the far node (for example, type R2002 if 2002 is a far node extension).
    Installers can select theBrowsebutton to view a list of valid far node extensions to choose from.
    Installers may button map a remote extension to any telephone in the network. If the remote extension is
    not in theReceivelist for the node the telephone resides on, the DSS button functions as a speed dial
    button.
    Ten Node Networking
    Beginning with Software Release 170, Installers can program and configure up to 10 Nodes in addition
    to the Hub to comprise a networking system. Previously the limit was 6 network nodes.
    Under NETWORKING/NODE CONFIGURATION, NETWORKING/ NETWORK LINKS,
    NETWORKING/EXTENSION PROVISIONING/ADD NODE EXTENSIONS, and
    NETWORKING/EXTENSION PROVISIONING/REMOVE NODE EXTENSIONS, the number of
    selectable nodes is 10 nodes.
    Transfer To Voice Mail
    With the networking status enabled, the system reserves voice mail port 32 for centralized voice mail on
    the hub. This parameter has the following two consequences:
    •Installers must not use voice mail port 32 for local node voice mail when networking status is active.
    The system ignores any parameters programmed for that port.
    •Installers must use port 32 for a Transfer to Voice Mail button whenever that button is planned to
    cause a transfer to centralized voice mail to occur.
    Programming For The Transfer To Voice Mail Networking Feature
    The VMMI programming software allows installers to programXVM32in a station’s button map to
    create a button that will transfer to centralized voice mail. Additionally, VMMI will not allow installers
    to program voice mail port 32 in a networking database.
    If installers use VMMI to translate a networking database to Release 170 or later (from an earlier
    revision), or when they enable networking in a Release 170 or later database, VMMI removes any
    programming from voice mail port 32. Further, VMMI changes the forwarding location of any voice
    mail port that had been previously forwarded to port 32 to the new port 32 forward-to location.
    16 – System Networking Feature Enhancements(Stand Alone Feature)
    GCA40–219 Explaining The Software Release Features 
    						
    							VVP Serial Integration
    A Versatile Voice Processing (VVP) voice mail operation that has one voice mail system connected to
    the hub providing voice mail boxes to both hub and node stations is available with networked systems.
    A serial integration feature that enhances VVP operation at the hub system has been available for some
    time. Serial integration provides both visual displays and interactive buttons that makes VVP very
    effective and easy to use.
    Beginning with Software Release 170, serial integration provided by the voice mail system to stations
    connected to the hub is also available to stations connected to node systems. When there are voice mail
    systems connected to the nodes, every station on a node uses serial integration provided by its local
    voice mail system through a voice mail port other than port 32 (specifically ports 1, 2, 3 and so forth in
    that order). If a local voice mail system does not exist, the node stations then use the serial integration
    provided by the voice mail system connected to the hub.
    System Networking Feature Enhancements(Stand Alone Feature)–17
    Explaining The Software Release Features GCA40–219 
    						
    							Programming The Features
    Upgrading The DXP Software
    To enable VMMI use on the DXP system, you must upgrade the DXP software to at least release 10A
    (or to whatever software revision that is now current). Further, to preserve your existing database you
    must convert it through the use of the PCMMI database programming software that is at software release
    9x. The upgrade to software release 10A or later requires that you also install a new RAM card
    (DXRAM–EXPC) as well as the software memory card (DXPSW–DLRC) on the DXP’s central
    processor unit. If you need detailed instructions for installing this circuit board and card, refer to the
    DXP System Hardware Instructionsin your service literature.
    To ensure that you execute the database conversion and software upgrade correctly, you must perform
    the following detailed operations in the sequence listed below:
    1. Convert The Database
    2. Translate The Database
    3. Install The Memory Card (and RAM Card if needed)
    4. Master Clear The System
    5. Connect To The System
    6. Restore The Converted Database
    Discussions located on the following pages explain each of the above steps in detail.
    Upgrading The DXP Software – 19
    Programming The Features GCA40–219
    3 
    						
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