Comdial Dxp Plus Instructions Manual

							5.0 Programming For The PC Attendant Position
Use the following procedures to program the DXPPlussystem to operate with the PC attendant position. Follow
these procedures in the order that this manual presents them as they provide a logical progression of the
programming.
5.1 Enabling The PC Attendant Position
Description:Each PC attendant position requires a station port, two line ports, a serial data port, and a line
group for operation. You must identify these items through this programming action for each
PC attendant position before the equipment will function properly.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select peripherals and press ENTER.
3. From peripherals menu, select PC attendant and press ENTER.
4. Type PC attendant number (1–4) and press ENTER.
5. Type item number for station port and press ENTER, then type 1–480 for station port .
Important—disconnect any telephone that is currently installed there.
6. For line pair, type odd/even number pair that corresponds to location where cable was
connected on common equipment (for example, enter 1,2 or 15,16 or 119,120 and so forth).
Special instruction—Always type the odd line number first. Remember, the line numbers
on each line board ascend from bottom line jack (lines 1,2) to top line jack (lines 7,8),
and the line ports on the main and expansion cabinets ascend from right to left based
on the board slot (line ports 1–8, 9–17, 18–26 and so forth).
NOTE: The lines that you assign here are exclusively for PC attendant position use and cannot be used for
out-going call operations. Do not assign them for any other system use.
7. For line group, type line group number (1–16).
8. For serial port, type 1 or 2 for RS-232 port 1 or 2 on the system central processor board
where you connected the PC attendant position.
9. Press ESCAPE twice.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11. Press ESCAPE twice to end.
Installing And Programming The PC Attendant Position IMI89–195
Installing The PC Attendant Position – 11 
						

							5.2 Programming A Hunt List For PC Attendant Use
Description:Assign eight intercom numbers to an intercom hunt list for the PC attendant position’s use.
The assigned numbers must include the personal intercom number of the PC attendant position
(the number for the station location that the PC attendant position occupies) and seven group
intercom numbers that are set aside for its exclusive use (group intercom numbers range from
3101–3292, 4110–4292, 5000–5023) . When you assign group intercom numbers to the hunt
list, the system automatically adds them to the group intercom access list for the PC attendant
position.
NOTE: Do not assign the same group intercom to more than one station’s intercom hunt list.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select stations and press ENTER.
3. From stations menu, select station programming and press ENTER.
4. Type personal intercom number of PC attendant position or previously assigned name
and press ENTER.
5. From station programming menu, type item number for intercom hunt list and press ENTER.
6. Type personal intercom number for PC attendant position first then type seven group
intercom numbers and press ENTER.
Separate each entry with a comma (nnn,nnn,nnn,nnn)
NOTE: Reserve these group intercom numbers for exclusive use by the PC
attendant position. Do not assign them to any other station.
7. When finished, press ESCAPE twice.
8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9. Press ESCAPE to end.
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							5.3 Assigning Lines For PC Attendant Use
Description:Choose several lines that the PC attendant position can use for call origination; assign them to
line group 16; assign line group 16 to a particular class of service; and assign that particular
class of service to the PC attendant position. The line key on the keyboard is fixed to select line
group 16. You must assign lines to line group 16 before the attendant can select a line for use.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select lines and press ENTER.
3. From lines menu, select line group programming and press ENTER.
4. Type 16 and press ENTER.
5. Type a to add lines and press ENTER.
6. Type lines to be added and press ENTER.
7. Press ESCAPE once.
8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9. Press ESCAPE to return to main menu.
10. From main menu, select stations and press ENTER.
11. From stations menu, select station COS programming menu and press ENTER.
12. Type class of service number (1–32) and press ENTER.
13. From the COS programming menu, type item number for line group access and press
ENTER. Remember—use CONTROL N to find the correct screen.
14. Type 16 and press ENTER.
15. When finished, Press ESCAPE twice.
16. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
17. Press ESCAPE to return to main menu.
18. From main menu, select stations and press ENTER.
19. From stations menu, select station programming menu and press ENTER.
20. Type personal intercom number of PC attendant position or
previously assigned name and press ENTER.
21. Type number for class of service and press ENTER.
22. Type class of service number that has line group 16 assigned and press ENTER.
23. When finished, press ESCAPE twice.
24. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
25. Press ESCAPE to end.
Installing And Programming The PC Attendant Position IMI89–195
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							5.4 Assigning The PC Attendant Position Text Messaging Buttons
Description:Use this programming procedure to assign special text messaging functions to system
telephone buttons. User’s can press these buttons to access the text messaging feature provided
by the PC attendant position.  Program the telephone to provide the following button functions:
Text Message button for the user to press to step forward through the fields of a message that
shows in the telephone’s display window,
Print button for the user to press to send the displayed message to an attendant selected data
printer for hard copy printout,
Next button for the user to press to sequence through a group of stored messages,
Previous button for the user to press to back-up through the fields of a message that he or she
has already read,
Delete button for the user to press to erase a message after he or she has read it or sent it to the
data printer,
Quit button for the user to press to end a text messaging session.
Programming:1. Press CONTROL T for main menu.
2. From the main menu, select stations and press ENTER.
3. From the stations menu, select button mapping and press ENTER.
4. Type prime intercom number or previously assigned name and press ENTER.  The VDT
presents a button map of the current button functions for the requested station shown for
your review.
5. Type code (L1–L25) for button that you wish to program.
6. Type one of the following mnemonics and press ENTER.
OAI59 = Delete button
OAI60 = Print button
OAI61 = Previous field button
OAI62 = Next message button
OAI63 = Quit button
OAI64 = Text message/next field button
7. Repeat steps 5 and 6 until you have assigned all test messaging buttons and press ENTER.
8. Press ESCAPE and repeat steps 4 through 7 for each station.
9. When finished, press ESCAPE twice.
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							5.5 Mapping PC Attendant Position Function Keys
Description:The DXPPlusadds programmable function keys to the PC Attendant Position. The
programmable features are in addition to the fixed features currently provided by function keys
F1 through F12. You can assign a different feature to each function key.
Programming:1. Press CONTROL T for main menu,
2. From main menu, select stations and press ENTER,
3. From stations, select PC attendant and press ENTER,
4. Type attendant number (1–4) and press ENTER,
5. From PC attendant menu, select button mapping and press ENTER,
6. Press CONTROL E for button map of function keys and press ENTER,
7. Type button number (L1–L12) and press ENTER,
8. Type mnemonic (type ? for a description of mnemonic if you
need it) for desired feature and press ENTER,
9. Repeat steps 7 and 8 until all feature button are programmed,
10. When finished, press ESCAPE twice,
11. Type y to accept changes, n to reject them, or r to resume editing and press ENTER,
12. Press ESCAPE to end.
Operation:To access the programmed functions on the PC Attendant Position, the user must press and
hold the CTRL button while pressing the desired function button on the keyboard.
Installing And Programming The PC Attendant Position IMI89–195
Installing The PC Attendant Position – 15 
						

							5.5.1 Listing The Function Key Mnemonics
ACCT (account code button): allows users to enter an account code
ALTRN (alternate attendant button): places station in alternate attendant mode
ANSWER (answer button): answers a ringing call
APAGE (auxiliary page button): allows auxiliary page operation (model 8024S and 7700S–rev I and later)
ARD (automatic redial button): redials last dialed number 10 times with one minute off time
ARECD (auxiliary record button): allows auxiliary record operation (model 8024S and 7700S–rev I and later)
ARING (auxiliary ring button): allows auxiliary ring operation (model 8024S and 7700S–rev I and later)
AUTH (authorization code button): prompts for authorization code entry
BOTH (both button): conferences current party with last party placed on hold
CAMP (camp on button): engages camp on feature at busy station or line
CID (caller ID button): sends caller ID RNA records to LCD
DND (do not disturb button): enables/disables do not disturb mode
DPKUP (directed call pick up button): picks up call ringing at another station
DSTAT (DSS status button): selects station DSS status view (line and intercom or just intercom)
EXOVR (executive override button): allows executive override of another station
FEATR (feature button): use with feature code to access certain features
FWD-A (forward all button): enable/disable all call forwarding
FWD-P (forward personal button): enable/disable prime line and personal intercom call forwarding
FWDRA (forward all RNA button): enable/disable all call after RNA forwarding
FWDRP (forward personal RNA button): enable/disable prime line and personal intercom calls after RNA forwarding
GPLSN (group listen button): allows group listen operation (digital multiline telephones)
GPKUP (group pick up button): picks up a call that rings anywhere within a group of stations
HDST (headset button): enables/disables headset mode
HOLD (hold button): places current call on hold and scrolls list of held calls
ITCM (intercom button): accesses personal intercom number
I#### (intercom number button): group intercom number or station DSS
LCDMS (LCD messaging button): enables/disables LCD message feature
LNG## (line group button 1–16): accesses one of 16 line groups
LN### (line button 1–240): accesses one of 240 lines
LOCK (lock button): prevents/allows station use (prevents station use until someone dials an authorization code)
MMEPG (meet me page button): answers a page by meeting intercom paging party on line
MSGWT (message waitng button): turns on/turns off message waiting light at another station
MUSC# (music source button 1, 2): turns on/turns off background music
NIGHT (night mode button): allows attendant to place system in night transfer (of ringing) mode
OAI## (open architecture button): special Enterprise functions (used withTotal ControlPC Attendant and Enterprise Toolkit options)
OVERFL (overflow button): turns on/turns off overflow mode
PAGE# (paging zone button 1–8): allows group paging
PARK# (park orbit button 1–9): parks and retrieves calls
PRVCY (privacy button): releases privacy on line so another station can join a call
QUEUE (queue button): queues station at busy line group to await idle line
RLSE (release button): disconnects current call
RSP## (response button 1–30, S =  universal): sends response message to another station for SOHVA and message deposit
S-OBS (service observe button): enables station to service observe another station
SAVE (dynamic save button): saves last dialed number and line on which it was dialed
SDIAL (speed dial): saves often dialed number at a button
SILNT (silent ringer button): mutes ringing for current call
SOHVA (SOHVA button): sends SOHVA to another station
SPLIT (split button): allows station user to talk to two different parties
SRIAL (serial call button): transfers a serial call to specified stations
SYSST (system status report button): indicates system status report
TAFS# (night answer button 1–4, S= all calls): answers call indicated by system’s ringing relay
TBUSY (line test busy button): views status of busy line
TRACK (tracker pager activate button): sends message to pager display
VABLK (voice announce block button): blocks/allows voice announcements
VOLSV (save volume button): saves volume settings (digital multiline telephones)
XVM## (transfer to voice mail button 1–32): transfers call to voice mail box when used with DSS button
IMI89–195 Installing And Programming The PC Attendant Position
16 – Installing The PC Attendant Position 
						

							5.6 Programming The PC Attendant Position’s Serial Data Port
The PC attendant position’s baud rate defaults to 9600 baud. To match this parameter, program the data
parameters for the serial data port that you use for the PC attendant position to have the following values: 9600
baud, 8 data bits, 1 stop bit and CTS/RTS flow control.
As you can see from the following chart, the maximum baud rate that you can assign to a serial data port varies
depending upon where you locate the DXOPT–COM card. If you choose a 19,200 baud rate location and program
the port for a baud rate other that 9600, you must change the baud rate of the PC attendant position to match the
baud rate that you choose for the serial data port. Do this by changing the baud rate in the autoexec.bat file that
controls the PC attendant position computer at start-up. This action, as well as other changes that you can make in
the autoexec.bat file is discussed in Section 1.2 of theTotal Control PC Attendant’s Console User’s Guide,
GCA70–230.
If you arrange for the PC attendant position to transmit and receive data from the DXPPlusat a high baud rate,
engineering sources recommend that you use a communications protocol (such as CTS/RTS or XON/XOFF) to
prevent buffer overrun and data loss.
Serial Data Port Locations
Serial Data Port DXOPT–COM LocationMaximum
Baud Rate
Serial data ports 3–10 Lower two slots on the DXSRV–480 Board 19,200 Baud
Serial data ports 11–18 Lower two slots on:
the interface board installed in expansion
cabinet 1,
–or–
the interface board installed in expansion
cabinet 2,
–or–
the auxiliary board installed in the main
cabinet.9600 Baud
Installing And Programming The PC Attendant Position IMI89–195
Installing The PC Attendant Position – 17 
						

							5.6.1 Matching Serial Data Port Numbers To Installation Locations
Description:You must take this programming action to match the data port number of serial data ports
11–18 with the installation location that you choose for the DXOPT–COM cards.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select systems and press ENTER.
3. From system menu, select system parameters and press ENTER.
4. From system parameters menu, type item number for feature and press ENTER.
5. Press SPACE bar for communications card board location
and press ENTER to accept setting.
6. When finished, press ESCAPE twice.
7. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
5.6.2 Setting Serial Data Port Parameters
Description:You can change the baud rates, data bits, stop bits, parity, and flow control for each serial data
port in the system to match the data device that you connect there.
Programming: 1. Press CONTROL T for main menu.
2. From main menu, select system and press ENTER.
3. From system menu, select serial ports and press ENTER.
4. From serial ports menu, type item number for main port or for auxiliary port
and press ENTER.
5. From serial port type menu, select the serial port number and press ENTER.
6. Press SPACE bar for feature setting
7. Press TAB for next parameter.
8. Repeat steps 6 and 7 for all parameters.
9. Press ENTER to accept settings.
10. When finished, press ESCAPE twice.
11. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
12. Press ESCAPE to end.
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IMI89–195 Installing And Programming The PC Attendant Position 
						

							Total Control
PC Attendant’s Console
User’s Guide
For The DXP and DXPPlus
Digital Communications System
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							Attention
Comdial makes every effort to design the features in our communications systems to
be fully interactive. Under certain conditions, some features may be incompatible with
each other and will not work simultaneously. Comdial assumes no responsibility for
problems caused by incompatible features.
The possible combinations of accessories and features are far too numerous for us to
document in this manual. Furthermore, Comdial Corporation cannot guarantee that
features will operate as described in this publication when they are combined with
other features.
Accredited by the Dutch Council
for Certification for certification
and registration activities.
Comdials Quality Management System Is
Certified To The ISO 9001 Standard.