Comdial Dxp Plus Instructions Manual

							DXP Plus Programming InstructionslMl66-123
DVA/Tracker Paging System Application
The DVA gives callers single digit dialing access to the Tracker Paging System. The DXP Plus connects to theincoming call based on the programmed DISA parameters and the DVA plays the appropriate voice prompts to
the caller such as: welcome greeting, day main 
greeting-menu choices, recall busy, recall no answer.
Main NumberDVA Index Number 
10
“Welcome Greeting I 
”“You have reached ABC company. ”
I
I
“I’m sorry, that extension doesn’t answer,
Dial 1 to track,
Index Prompt 22Dial 2 to leave a message with the attendant,“Recall No Answer I ”Dial 3 to leave a message in the voice mail box.”
1 
= t82 = Extension Number3 = Voice Mail Port number
1Index Prompt 14
“Day/Night Menu I 
”“If you are calling from a tone-dial telephone, you may dial the extension number
at any time.”
“I’m sorry, that extension is busy.
Dial 1 to Track,
Index prompt 2,5Dial 2 to leave a message with the attendant,‘Recall Busy 
1”Dial 3 to leave a message in the voice mail box.”
1 
= Hi2 = Extension Number3 = Voice Mail Port numberPeripheral Devices Programming 14-11 
						

							lMl66-123DXP Plus Programming hstructions
14.3.2Defining DVA Messages
The available DVA messsages include the following catagories
IXI------ v-L.--l
ht Main Menus l-4
Recall No Answer14
is message promp
on systems that require forced account
Reminder PromptDigit Collection
DISA Callers who are allowed to access advance
system features receive this message if they are
making a line to line connection through the DXP
Plus. The message periodically prompts them to
dial a code to continue the connection.
This message prompts callers to dial a code before
the system routes their call. When used with
telephony services, this dialed code causes a
screen showing caller’s identification and data to
appear on computer at called station’s location.
System plays the message requesting the dialed
entry after a welcome message and before a day
menu message. Digit collection message plays first
if there is no welcome message and plays after thedefault routing extension if there is no day menu
message. The caller dialed digits also show on the
called station’s display
14-12 Peripheral Devices Programming 
						

							DXP Plus Programming instructionsIMi66-123
14.3.3Programming For DVA Operation
To program the interaction between DVA and DISA, there are several steps that you must take.
1.Program the day 1, day 2, and night ringing begin and end times using the programming procedure given in
Section 
6.9.18. When the system is in the night mode, the night menu message plays versus the day menu
message; likewise, the night routing message plays versus the day routing message. The system goes into the
night mode either manually by attendant action or automatically when the programmed times occur.
2.Program the DISA specific parameters using the Section 8.8.1 procedure.
3.Use the Section 8.8.2 procedure to assign DISA capability and a DISA voice option to a line.
4.Use procedures in this section to program the DVA parameters.
5.Use the Section 6. I. 10 procedure to default the parameters.
Programming Intercoms For DVA Messages
DescriptionFor each message type, you can assign up to ten intercom numbers and assign a single access
digit to each of these intercom numbers. You can assign feature codes as well as intercom
numbers. For example, if you have installed the Tracker Paging System option, you can
program the Tracker Pager access code 
(*8) to an appropriate message and assign a single-digit
dialing code to the access code. This allows DISA callers to track their called party by dialing
the appropriate single-digit when prompted by voice message. The caller then enters his or her
call-back number and the # symbol to complete the page.
Programming:1.Press CONTROL T for main menu.
2.From main menu, select peripherals and press ENTER.
3.From peripherals menu, select voice/DVA and press ENTER.
4.Enter voice message number and press ENTER.
NOTE: You may need to refer to step 5 of the following programming instructions to obtain the
voice message numberfor the message type.
5.Make a single digit selection from the list (1 through 0) and press ENTER.
6.Enter intercom number, feature code, or station hunting pilot extension that you
wish to assign to this message and press ENTER.
7. Press ESCAPE twice.
8.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9.Press ESCAPE to end.
Obtaining DVA Status Reports
Description:Use this programming procedure to obtain DVA status information (voice digit translation,
voice allocation by DVA, voice allocation by message, and voice resource analysis).
Programming:1.Press CONTROL T for main menu
2.From main menu, select printouts and press ENTER.
3.From printouts menu, select peripherals and press ENTER.
4.From peripherals menu, select voice/DVA and press ENTER.
5.Make a selection from the voice/DVA menu for the desired status printout and press ENTER.
NOTE: If you select the voice resource analysis you get a list of all message types. You mayneed this information to complete step 4 in the 
preceeding programming instructions.
6.For printout type, press s for screen or p for printer and press ENTER.
7.Press any key to return to voice programming printouts menu.
Peripheral Devices Programming 14-13 
						

							Recording The DVA MessagesDescription:You or the system attendant must record the messages that the DVA plays to the callers. You do
this in one of two ways: either by delivering them from the telephone handset at the attendant
station or by playing the contents of a professionally-supplied tape recording into the DVA
memory. Each DVA stores up to four unique messages. The total message storage time is 
two
minutes and you can divide this time as necessary among the four messages or use the entire
two minutes for one message if needed. Because of the time constraints, it is a good practice to
script your messages ahead of time so that you can read them aloud in a clear and concise
manner as you store them in the DVA memory.
piiifq
It is important to keep in mind that the system shares the messages among all
installed 
DVAs. You do not control which DVA stores which message. For example, if
you make eight different recordings with two 
DVAs, the system distributes the
messages in both units. If someone later removes one unit from service, the on/y
messages that will play are those stored in the remaining DVA. To locate which DVA
stores which message, use 
Section 16.2.2 to obtain a DVA status report.
Programming:To record a DVA message,
1 DPress INTERCOM and dial % #o % 061 D
2. Choose voice source,
- dial 1 to speak message into handset,
- dial 2 to play tape recorded message into music-on-hold jack,
- dial 3 to play tape recorded message into background music jack,
- dial 1043 to choose message type.
NOTE: As soon as you perform the next step, the two-minute timer starts running. Be ready to
speak you message or press the PLAY button on the tape recorder as soon as you dial
the replicate choice.
3.Dial l-9 to choose number of times to replicate message.
4.Speak your message,
-or-
press the PLAY button on the tape recorder to start pre-recorded message).
5.Press #to end message.
6.Listen as system automatically plays the message for verification at the attendant station.
7.Press #to stop verification playback.
8.Repeat steps 2-8 until you’ve recorded all messages.
14-14 Peripheral Devices Programming 
						

							Editing The DVA Messages
Description:After DVA messages exist, you can play them, copy them, and delete them as necessary using
the following attendant progamming.Programming:
To play a previously recorded DVA message,
1.Press INTERCOM and dial % #O # 062.
2Dial 10-43 to choose message type.
3.Listen as system automatically plays the message for verification at your
attendant station.
4.Press # to stop verification playback.
5Dial lo-43 to choose next message type to hear.
To copy a previously recorded DVA message,
1.Press INTERCOM and dial +K # 0 S 063.
2.Dial 10-43 to choose message type.
3.Dial l-9 to choose number of times to copy message.
4.Dial 10-42 to choose next message type to copy.
NOTE: If your installer has connected more than two DVAs to the system, the system
automatically selects the DVA that will receive the copied message. Likewise, the system
automatically selects the DVAthat it uses for playing back the message to a caller.
Additional 
DVAs become a shared resource for the system’s memory and are not
dedicated to particular lines.
To delete a previously recorded DVA message,
1.Press INTERCOM and dial % #O %064.
2.Dial 10-43 to choose message type.
3.Dial 937 to confirm delete or dial +i+ to deny delete.
To completely erase all DVA messages (format the DVA).
1.Press INTERCOM and dial +K #O JlcO65.
2.
Dial l-480 to choose DVA port.
3.Dial 937 to confirm formatting dial +K to deny formatting.
4.Dial l-480 to choose next DVA port to format.
Peripheral Devices Programming 14-15 
						

							14.4PC Attendant Position Programming
The computerized attendant operating position consists of a DOS-based personal computer, a proprietary interface
circuit board (factory-installed in the computer expansion slot), a customized keyboard, a program diskette, and
all necessary cables for connecting the equipment to the system.
The system will accept four PC attendant positions. Each PC attendant position replaces one telephone from the
system because a telephone cannot be connected to the same station location that the programmer assigns to the
Total Control PC attendant position.
Use the following procedures to program the system to operate with the PC attendant position.NOTE: Follow these procedures in the order that this manual presents
them as they provide a logical progression of the programming.
14.4. IEnabling The PC Attendant Position
Description:Each PC attendant position requires a station port, two line ports, a serial data port, and a
dedicated line group for operation. You must identify these items through this programming
action for each PC attendant position before the equipment will function properly.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select peripherals and press ENTER.
3. From peripherals menu, select PC attendant and press ENTER.
4. Type PC attendant number (l-4) and press ENTER.
5. Type item number for station port and press ENTER, then type l-480 for station port 
s
Importantaisconnect any telephone that is currently installed there.
6. For line pair, type odd/even number pair that corresponds to location where cable was
connected on common equipment (for example, enter 
1,2 or 15,16 or 119,120 and so forth).Special instruction-Always type the odd line number first. Remember, the line numbers
on each line board ascend from bottom line jack (lines 1,2) to top line jack (lines 7,8),
and the line ports on the main and expansion cabinets ascend from right to left based
on the board slot (line ports l-8,9-17, 18-26 and so forth).NOTE: The lines that you assign here are exclusively for PC attendant position use and cannot
be used for out-going call operations.Do not assign them for any other system use.
7.For line group, type line group number (1-16).
8.For serial port, type 1 or 2 for RS-232 port 1 or 2 on the system central processor board
where you connected the PC attendant position.
9. Press ESCAPE twice.
10. Type y to accept changes, 
n to reject them, or r to resume editing and press ENTER.
11. Press ESCAPE twice to end.
14-16 Peripheral Devices Programfning 
						

							14.4.2Programming A Hunt List For PC Attendant UseDescription:
Assign eight intercom numbers to an intercom hunt list for the PC attendant position’s use. The
assigned numbers must include the personal intercom number of the PC attendant position (the
number for the station location that the PC attendant position occupies) and seven group
intercom numbers that are set aside for its exclusive use (group intercom numbers range from
3 
lOl-3292,4110-4292,500&5023) . When you assign group intercom numbers to the hunt
list, the system automatically adds them to the group intercom access list for the PC attendant
position.NOTE: Do not assign the same group intercom to more 
than one stations’s intercom hunt list.
Programming:
1. Press CONTROL T for main menu.
2. From main menu, select stations and press ENTER.
3. From stations menu, select station programming and press ENTER.
4. Type personal intercom number of PC attendant position or previously assigned name
and press ENTER.
5. From station programming menu, type item number for intercom hunt list and press ENTER.
6. Type personal intercom number for PC attendant position first then type seven group
intercom numbers and press ENTER.
Separate each entry with a comma (nnn,nnn,nnn,nnn)NOTE: Reserve these group intercom numbers for exclusive use by the PC
attendant position. Do not assign them to any other station.
7. When finished, press ESCAPE twice.
8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9. Press ESCAPE to end.
Peripheral Devices Programming 14-17 
						

							/M/66-123DXP Piws Programming instructions
14.4.3Assigning Lines For PC Attendant UseDescription:
Choose several lines that the PC attendant position can use for call origination; assign them to
line group 16; assign line group 16 to a particular class of service; and assign that particular
class of service to the PC attendant position The line key on the keyboard is fixed to select line
group 16. You must assign lines to line group 16 before the attendant can select a 
line for use.Programming:
1.Press CONTROL T for main menu
2.From main menu, select lines and press ENTER.
3.From lines menu, select line group programming and press ENTER.
4.Type 16 and press ENTER.
5. Type a to add lines and press ENTER.
6.Type lines to be added and press ENTER.
7. Press ESCAPE once.
8.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
9.Press ESCAPE to return to main menu.
10. From main menu, select stations and press ENTER.
11~ From stations menu, select station @OS programming menu and press ENTER.
12. Type class of service number (l-32) and press ENTER.
13. From the COS programming menu, type item number for line group access and press
ENTER. Remember--use CONTROL N to find the correct screen.
14. Type 16 and press ENTER.
15. When finished, Press ESCAPE twice.
16. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
17. Press ESCAPE to return to main menu
18. From main menu, select stations and press ENTER.
19. From stations menu, select station programming menu and press ENTER.
20. Type personal intercom number of PC attendant position or
previously assigned name and press ENTER.
21. Type number for class of service and press ENTER.
22. Type class of service number that has line group 16 assigned and press ENTER.
23. When finished, press ESCAPE twice.
24. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
25. Press ESCAPE to end.14-18 Peripheral Devices Programming 
						

							14.4.4Assigning The PC Attendanf Position Text Messaging ButtonsDescription:Use this programming procedure to assign special text messaging functions to system telephone
buttons.User’s can press these buttons to access the text messaging feature provided by the PC
attendant position. Program the telephone to provide the following button functions:
Text Message button for the user to press to step forward through the fields of a message that
shows in the telephone’s display window,
Print button for the user to press to send the displayed message to an attendant selected data
printer for hard copy printout,
Next button for the user to press to sequence through a group of stored messages,
Previous button for the user to press to back-up through the fields of a message that he or she
has already read,
Delete button for the user to press to erase a message after he or she has read it or sent it to the
data printer,
Quit button for the user to press to end a text messaging session.
Programming:1. Press CONTROL T for main menu.
2. From the main menu, select stations and press ENTER.
3. From the stations menu, select button mapping and press ENTER.
4. Type prime intercom number or previously assigned name and press ENTER. The VDT
presents a button map of the current button functions for the requested station shown for
your review.
5. Type code (Ll-L25) for button that you wish to program.
6. Type one of the following mnemonics and press ENTER.
OA159 = Delete button
OA160 = Print button
OA161 = Previous field button
OA162 = Next message button
OA163 = Quit button
OAI64 = Text message/next field button
7. Repeat steps 5 and 6 until you have assigned all test messaging buttons and press ENTER.
8. Press ESCAPE and repeat steps 4 through 7 for each station.
9. When finished, press ESCAPE twice.
Peripheral Devices Programming 14-19 
						

							lM166-123DXP Plus Programming Instructions
14.4.5Mapping PC Attendant Position Function KeysDescription:
The DXP Plus adds programmable function keys to the PC Attendant Position. The
programmable features are in addition to the fixed features currently provided by function keysFl through 
F12. You can assign a different feature to each function key from the list of
functions shown in Section 
7.3.1.Programming:
1. Press CONTROL T for main menu,
2. From main menu, select stations and press ENTER,
3. From stations, select PC attendant and press ENTER,
4. Type attendant number 
(14) and press ENTER,
5. From PC attendant menu, select button mapping and press ENTER,
6. Press CONTROL E for button map of function keys and press ENTER,
7. Type button number 
(Ll-L12) and press ENTER,
8. Type mnemonic (type ? for a description of mnemonic if you
need it) for desired feature and press ENTER,
9.Repeat steps 7 and 8 until all feature button are programmed,
10. When finished, press ESCAPE twice,
Il. Type y to accept changes, n to reject them, or r to resume editing and press ENTER,
12. Press ESCAPE to end.Operation:
To access the programmed functions on the PC Attendant Position, the user must press and hold
the CTRL button while pressing the desired function button on the keyboard.14-20 Peripheral Devices 
Prc9gramming