Comdial Dxp Plus Instructions Manual
Have a look at the manual Comdial Dxp Plus Instructions Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 133 Comdial manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
2.5.4 Parking Calls A current call can be placed in one of nine “park orbits” within the system. This allows the call to be answered from any station if the person at that station knows the orbit code to dial in order to retrieve the call. ·To place a call in a park orbit (while connected to the call), 1. pressParkto activate the Park Orbits window, 2. if necessary, move the cursor to select an available park orbit for the call, 3. pressEnter(Make a paging announcement, if necessary, to tell the called party which park orbit the parked call is in.), 4. You may press Escto exit the Park Orbits window without parking the call. A parked call will remain in park orbit for a set period of time. After that time is up, the call will recall to the PC Attendant station. 2.5.5 Retrieving Parked Calls When a parked call recalls to the PC Attendant station, the Pending Calls window will display the call with the tag “PARK RCL” and a flashing arrow (if it is the highest priority call). ·To answer a park recall, pressAnswer. Calls placed in Park Orbit can be retrieved before they are “timed out” of Park Orbit and recalled to your station. ·To retrieve any parked call, 1. pressShift/2nd FunctionandParkat the same time (this activates theRetrievefunction), 2. position the cursor in the Park Orbits window on the call you wish to retrieve, 3. pressEnter. GCA 70-230 PC Attendants Console Users Guide 20Handling Calls
2.5.6 Transferring Calls You may transfer a current call to any intercom within the system. ·To transfer a current call, 1. while on the call, pressTransand dial intercom number using the dial pad, or type in the name of the station user receiving the call and pressEnter. (Once you type in the first initial of the name, the system will display all of the names beginning with that letter—in case you are unsure of a name’s spelling), 2. for anunscreened transfer, pressReleaseto complete the transfer after you hear ringing at the called station, 3. for ascreened transfer, wait for the called party to answer, announce the call, then pressRelease to complete the transfer. If you attempt to make a screened transfer and there is no answer at the called station, you can return to the call by pressingTap. If you make an unscreened transfer to a station that does not answer the transfer call, the transfer will recall to the Attendant’s station after a set period and will appear in the Pending Calls window as a transfer recall. ·To answer a Transfer Recall, pressAnswer. NOTE: If you need to retrieve an unanswered transfer call before it recalls to your station, you may use the PICK feature, which is described in the chapter titled “Using The PC Attendant’s Other Features.” Transferring calls using the the Dial-By-Name feature is also discussed in that chapter. You can also use the TAP key to retrieve a transferred call before it is answered. PC Attendants Console Users Guide GCA 70-230 Handling Calls21
2.5.7 Using The Pager—Tracker TheTrackerpaging system allows you to send either an alphanumeric or numeric (depending upon the pager) message to a pocket-pager assigned to a DXP extension. TheTrackoption on the Intercom-status window only appears if that intercom number hasTrackerenabled. ·To send a message through Tracker using the Intercom-status window, 1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number) on the screen list, 2. pressEnterto access the Intercom-status window, 3. move the cursor to highlightTrack, 4. after Tracker menu appears, select appropriate pre-set message using the up and down arrow keys (the system will display only messages that match the pager type; also, you can edit a defaulted message once you select it), —OR— type new message, 5. pressEnterto send the message. NOTE: Some pagers accept longer messages than the PC Attendant’s screen allows; for these pager types the message scrolls to the left as you enter message information. ·To send a message through Tracker using the Tracker key, 1. use the arrow keys or the mouse to move the cursor to the intercom designation (name or number) on the screen list, 2. press and hold theShiftkey, 3. pressPage (Tracker)key, 4. after Tracker menu appears, highlight appropriate pre-set message using the up and down arrow keys (the system will display only messages that match the pager type; also, you can edit a defaulted message once you select it), —OR— type new message, 5. press Enterto send the message. NOTE: Some pagers accept longer messages than the PC Attendant’s screen allows; for these pager types, the message scrolls to the left as you enter message information. GCA 70-230 PC Attendants Console Users Guide 22Handling Calls
EscHelp MuteHeadsetI.D. Split ParkBothRetrieve TrackerSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backsp ace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyP key Enter key Arrow keysTracker key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Programming Pull-Down Menu ILLUS10E Page Ext. 101 PC Attendant 1. 2. 3. 4. 5. 6. 7. 8.Tracker Default Messages Maximum length is 240. Use to select a stored default message. Alphanumeric Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Handling Calls23
2.6 Making Calls 2.6.1 Making Intercom Calls ·To call another station, 1. pressIntercom, 2. dial intercom number, —OR— position cursor on desired intercom number in Intercom window, 3. pressEntertwice, —OR— use the mouse to select the intercom number from the Intercom window, 5. click the left mouse button twice. 2.6.2 Making Outside Calls ·To make an outside call, 1. pressLine, 2. dial number from dial pad. GCA 70-230 PC Attendants Console Users Guide 24Handling Calls
2.6.3 Creating Conference Calls From the PC Attendant console, you may initiate a conference call for up to five parties if you are using the DXP, or up to seven parties if you are using the DXPPlus(the call can consist of any combination of outside and inside numbers, or can consist of inside numbers only). ·To create a conference call, 1. while on current call, pressConf, 2. dial intercom call (intercom tone is automatic) or pressLinefor outside call, 3. dial telephone number or intercom number from dial pad, 4. after called party answers, pressConf, 5. repeat procedure to create a conference for up to five conferees (including yourself). Occasionally, you may be asked to set up a conference for other people and then (once the conference is established) leave the conference with the person who originally requested it. ·To create an unsupervised conference, 1. confirm that conference is connected, 2. press#(on the keypad). ·To transfer a conference to another station, 1. confirm that conference is connected, 2. add the desired station into the conference using the steps described above, 3. when called station answers, announce that the conference is arranged and press#(on the keypad). The conference will then connect to the called station. ·To park a conference call in a park orbit for pick up at any station, 1. while connected to the conference, pressParkto activate Park Orbits window, 2. move the cursor to the desired park orbit, 3. pressEnter. (Make a paging announcement if necessary to tell the called party which park orbit the parked conference is in.) 2.6.4 Disconnecting From A Call When you complete a call or a transfer, you will need to disconnect from the call. ·To disconnect a current call from the PC Attendant console, pressReleaseor click the right-hand mouse button once. PC Attendants Console Users Guide GCA 70-230 Handling Calls25
2.7 Using The Pull-Down Menus TheTotal ControlPC Attendant console is equipped with on-screen pull-down menus that allow you to perform a variety of system operations and programming functions. The menus are as follows (in order from left to right in the top bar of the main screen): —Speed Dials —Directory —Options —Programming —Quit ·To access the pull-down menus, 1. pressAltand the first letter of the menu name simultaneously (e.g. pressAlt-Pfor the Programming menu), —OR— 2. pressEscto move the cursor into the pull-down menu bar at the top of the main screen, position the cursor on the menu you wish to view, pressEnter(a pull-down menu will appear), move the cursor to the feature you wish to access, pressEnter. A feature window will appear. ·To exit a pull-down menu, pressEsc. (PressEscagain to return the cursor to the Intercom window on the main screen.) NOTE: You may also use the mouse to access the pull-down windows by pointing and clicking on the desired menu heading and menu selections. To exit the menus with the mouse, click outside the menu on to another main window. GCA 70-230 PC Attendants Console Users Guide 26Handling Calls
EscHelp MuteHeadsetI.D. Split ParkBothRetrieve TrackerSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Escape key Enter key Alternate keys * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Speed-Dials Director y Options Programming Quit Parked Calls: 1 Menu BarIntercom Window ILLUS9 PC Attendants Console Users Guide GCA 70-230 Handling Calls27
2.7.1 Using The Pull-Down Menu Features Speed Dials You can use the Speed Dials pull-down menu to view and/or dial one of 200 pre-programmed DXP system speed dial numbers. Directory Selecting the Directory pull-down menu activates a window that contains lines and columns for you to enter the appropriate intercom names and numbers for your system (see 3.1.4 “Directory—Creating And Editing” ) . The Directory pull-down menu can be used to dial an intercom number—simply position the cursor on the desired number and pressEnter. The Directory is the source from which you dial when you activate the Dial-By-Name feature (discussed in the chapter titledUsing The PC Attendant’s Specialized Features); however, the names assigned to intercom numbers displayed in the Intercom window are a product of DXP programming. It is a good idea, therefore, to enter the Directory names so that they coincide with the intercom names assigned during DXP programming. Obtain a list of intercom names from your system programmer or installer. Options The Options menu provides access to lesser-used options than those one-touch features found on the keyboard. Specific instructions on how to use the options are found in theUsing The PC Attendant’s Other Featureschapter of this guide, unless otherwise noted. Line Access:Provides a visual indication of the status of the lines. Paging:selecting this option allows you to choose a zone in which your announcement will be heard. (Zone 1 is typically used for all-call paging.) Park Retrieve:activates the Park Orbits window, which tells you the location of currently parked calls awaiting service. For information on how to use this window to retrieve a parked call, refer to theUsing The PC Attendant To Answer, Direct, And Make Callschapter of this guide. Alternate Mode:selecting Alternate Mode from the Options menu routes the functions of the PC Attendant to an alternate attendant. Choosing this option a second time returns all call activity to the PC Attendant console. Night Mode:selecting Night Mode transfers the PC Attendant’s call activity to a designated night attendant station or to the DXP system, which sounds a tone when incoming calls are received so that the calls may be picked up from any telephone within the system or group. ITCM Names/Numbers:selecting this option changes the current Intercom window display from names to numbers or from numbers to names. The names and numbers are supplied through DXP programming. If an intercom has no name assigned to it, only the number will appear when “Names” is selected. Line Names/Numbers:selecting this option changes the current Line window display from names to numbers or from numbers to names. The names and numbers are supplied through DXP programming. If a line has no name assigned to it, only the number will appear when “Names” is selected. PC Settings:allows you to activate a “screen saver” that should be turned on when the PC Attendant console is to be idle for a period of time. GCA 70-230 PC Attendants Console Users Guide 28Handling Calls
Programming The Programming menu allows you to access programming functions that set the System’s parameters. The options include the following: —Set Date/Time —Set Volume —Speed Dials —Line Greetings —Other Greetings —Text Messaging —Keyboard Macros —Tracker NOTE: Please refer to the Setting System Parameters chapter of this guide for information on how to use the features in the Programming menu. Quit SelectingExit PC Attendantallows you to exit the PC Attendant system so that DXP system programming can occur (this is an installer activity). To exit the PC Attendant console, chooseEXIT PC Attendantfrom the Quit pull-down menu. Re-enter the system by following the procedure outlined under “Installing The Software” in the chapter entitledGetting Started. The PC Attendant console will be unable to perform any attendant functions until the software is installed. PC Attendants Console Users Guide GCA 70-230 Handling Calls29