Comdial Dxp Plus Instructions Manual
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2.8.8 Enabling The Tracker Paging System Before you can use theTrackerpaging system, you must first enable the paging feature. You can enable the paging feature in either thelocalmode or thesystemmode. In either mode, you can create and send up to eight default messages (see2.8.9). In thelocalmode, you will be able to make your own intercom-pager assignments. These assignments will not change any assignments previously programmed into the DXP system by the installer or system programmer. To use the local mode, you must also have the Tracker base station plugged into the PC Attendant Console at the port designated on your Tracker Status pull-down menu. When using thesystemmode, Tracker selections are identical to those programmed in theDXPsystem by the installer or system programmer and any changes made in the system will be sent automatically to the DXP. In this mode, you must also make sure that the installer or system programmer programs theDXP system forremote installation(if Tracker has been installed on the PC). ·To enable Tracker, 1. activate the Programming pull-down menu, 2. pressALT-Pand pressEnter, —OR— pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Programming,” and pressEnter, 3. move the cursor to highlight “Tracker Options,” 4. pressEnter, 5. move the cursor to highlight “Disable/Enable Local/ Enable System,” 6. pressEnter, 7. move the cursor to highlight the appropriate choice and pressEnter. EscHelp MuteHeadsetI.D. Split ParkBothRetrieve TrackerSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyP key Enter key Arrow keysTracker key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Programming Pull-Down Menu ILLUS10B Set Date and Time Set Volume Speed-Dials Line Greetings Other Greetings Text Messaging Keyboard Macros TrackerTrackerEnable / Disable Default Messages Local Numbers System Numbers Speed-Dials Director y Options Programming Quit GCA 70-230 PC Attendants Console Users Guide 40Handling Calls
2.8.9 Programming The Tracker Default Messages You can set a maximum of eight defaulted messages. Each defaulted message can contain a maximum of 32 characters (any printable characters); however, some pagers only accept 20-character messages and others only accept numeric pages. NOTE: To use the Tracker pager, you must enable the Tracker base unit first (2.8.8). ·To program default messages, 1. activate the Programming pull-down menu, 2. pressALT-Pand pressEnter, —OR— pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Programming,” and pressEnter, 3. move the cursor to highlight “Tracker,” 4. pressEnter, 5. move the cursor to highlight “Default Messages,” 6. pressEnter, 7. type or edit the default message(s), 8. move the cursor to highlight “Save changes as new defaults” and pressEnter. EscHelp MuteHeadsetI.D. Split ParkBothRetrieve Tr a ck e rSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyP key Enter key Arrow keysTracker key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Programming Pull-Down Menu ILLUS10D Set Date and Time Set Volume Speed-Dials Line Greetings Other Greetings Text Messaging Keyboard Macros Tracker Tracker Tracker Pager Number EditingEnable / Disable Default Messages Local Numbers System Numbers 101 PC Attendant 102 103 104 105 106 107 108 109 110 190 0 0 0 0 0 0 0 0 0P4000 None None None None None None None None None Enter the pager number Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Handling Calls41
2.8.10 Programming The Tracker Pager Numbers Assign a pager number to the specificDXPstation number. You can assign a pager number to an unused extension number so that the user can be paged even if he or she doesn’t have a station. All extensions default to pager number 0 and no pager type. NOTE: To use the Tracker pager, you must enable the Tracker base unit first (2.8.8). ·To program a pager number, 1. activate the Programming pull-down menu, 2. pressALT-Pand pressEnter, —OR— pressEscto move the cursor into the menu bar from the main screen, position the cursor on “Programming,” and pressEnter, 3. move the cursor to highlight “Tracker,” 4. pressEnter, 5. move the cursor to highlight “Pager Numbers,” 6. pressEnter, 7. highlight the line of the desired DXP extension (all currently definedDXPextensions appear), 8. enter the pager number, 9. pressEnter, 10. enter the pager type (scroll between pager types using the space bar), 11. pressShiftkey and theTabkey together to move to the next line or press Escto exit. GCA 70-230 PC Attendants Console Users Guide 42Handling Calls
EscHelp MuteHeadsetI.D. Split ParkBothRetrieve TrackerSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Alternate keys Escape keyP key Enter key Arrow keysTracker key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Menu Bar Programming Pull-Down Menu ILLUS10D Set Date and Time Set Volume Speed-Dials Line Greetings Other Greetings Text Messaging Keyboard Macros Tracker Tracker Tracker Pager Number EditingEnable / Disable Default Messages Local Numbers System Numbers 101 PC Attendant 102 103 104 105 106 107 108 109 110 190 0 0 0 0 0 0 0 0 0P4000 None None None None None None None None None Enter the pager number Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Handling Calls43
Using Specialized Features 3.1BothFeature Often, a caller will need to hold while you locate an individual. Once the person is connected to the PC Attendant console, you can use theBothkey to establish a conference among the PC Attendant console, the last call placed on hold, and the current call. ·To use the both feature, while on current call, pressShift/2nd FunctionandSplitsimultaneously. The last call placed on hold is then part of the established three-way conference. ·To place both parties on hold at the Attendant PC, pressHold(the calls are now in Conference Hold). ·To return both parties to the three-way conference, pressTap. ·To allow the two parties to continue talking in an unsupervised conference, press # to drop out of the three-way call. 3.2 Headset If your console is equipped with an optional headset for handset–free operation, you will need to “tell” the system when you switch between the handset and headset modes. NOTE: Your headset must be plugged in for this feature to activate. ·To switch from handset to headset, pressHeadset. The Headset indicator at the bottom of your main screen will be highlighted. ·To return to the handset mode, pressHeadset. The Headset indicator will dim. 3 EscHelp MuteHeadsetI.D. Split ParkBothRetrieve TrackerSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Cap s Scr oll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Headset key Both keyTA P k e y Hold key * ILLUS15 PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 45
3.3 I.D. A busy PC Attendant console can receive and direct many calls in a very short period of time. Some of the calls that are transferred or placed on hold will recall to the PC Attendant console after a period of time if they are not answered. To help you remember an aspect of a call that recalls to your station (such as who the call was originally for or why a person was holding), we’ve included an I.D. feature at the PC Attendant station that lets you “tag” a call with a name or a phrase up to 14 characters long. ·To add a tag to a call, 1. while on the call, pressID, 2. type the call’s tag in the I.D. window, 3. pressEnter. The tag will remain with the call until the call is disconnected from the system. 3.4 Intercom You can choose to dial a person’s intercom by typing his or her name instead of looking up the correct intercom number and then dialing the call. ·To use the dial-by-name feature, 1. pressIntercom, 2. type the first letter of the person’s last name, —OR— press the comma (,) key and then type the first letter of the person’s first name; type additional letters of the person’s name as needed until the cursor is positioned on the desired name, or use the arrow keys to position the cursor on the name, 3. when the directory window appears, position the cursor on the desired name, 4. pressEnter. Your call will ring at the desired station, 5. If you know the intercom number, pressIntercomand dial the number from the dial pad. The called station will ring. TrackerEscHelp MuteHea dsetI.D. Split ParkBothRet rieveSerial ConfOverflowPage Line TAP Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume Volume CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRSABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Comma key I.D. key Intercom key Enter key 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.CONNECTED HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Enter Call Tag Directory Pop-Up WindowBreeden Coleman Miller Pet er son Rodgers ThomasSara Kyndra Scott Brent Karen Andy,A. ,J. ,R. ,S. ,A. ,M.774 211 666 427 976 529 ILLUS16B Speed-Dials Director y Options Programming Quit GCA 70-230 PC Attendants Console Users Guide 46 Using PC Attendants Specialized Features
3.5 Message 3.5.1 Message Waiting Indicator ·To activate a message-waiting indicator at any station, 1. position cursor on intercom number to receive indicator setting, 2. press Messagekey, 3. move the cursor to “Set/Clear Callback Msg,” 4. pressEnter. The light above or next to theHOLDbutton will flutter at the selected station. ·To turn off a message-waiting indicator at the called station, repeat above procedure. ·If you call a station and hear a busy signal or receive no answer, 1. while on call, move cursor toMESSAGEunder Options in the Current Call window, 2. pressEnter. Message-waiting light will flutter at called station. ·To turn off the message-waiting light at the called station, repeat above procedure. NOTE: A message-waiting light can also be turned on at another station through the Intercom Status window. Simply activate the window by moving the cursor to the desired intercom on the screen and press Enter. When the Intercom Status window appears, move the cursor to “MESSAGE” and press Enter. When the message pop-up window appears, move the cursor down to “Set/Clear Callback Msg” and press Enter. The message-waiting indicator is set at that station. Turn off the message indicator by repeating these steps. PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 47
3.5.2 Text Messages The PC Attendant’sMessagekey, in addition to turning on a message-waiting light at a station, will allow you to access a “message” pop-up window to store a text message for any station. The message can take the form of a “canned” message set by the system (e.g. “Please call,” “Will call again,” “Wants to see you”) or a customized message (up to 8, 32-character lines for a total of 256 characters). Storing a text message for an extension automatically turns on the fluttering message-waiting indicator above the hold button at that station (if auto-message set is enabled by the attendant and text messaging keys are not programmed at individual stations). System users can retrieve text messages in one of three ways: ·LCD telephone users can cause the messages to appear in their telephone’s display, line by line; ·all station users can retrieve messages at a system printer that, if enabled through class of service programming, can be made to print out all text messages as they are stored or to print selected text messages on command; ·non-LCD and single-line telephone users can call the attendant, who can retrieve and read the messages stored for any extension. ·To store a text message for any station, 1. position the cursor on the desired extension number in the intercom window, 2. press theMessagekey (the message pop-up menu appears on the screen), 3. move cursor (if necessary) to select “Take Text Message” option, 4. pressEnter(the “Take Text Message” pop-up window appears on the screen), 5. use the up and down arrow keys to move the cursor to desired fields within the window, 6. within each field, type appropriate message information, 7. within the preset message field, use the space bar to set the proper indicators next to as many preset messages as desired, 8. pressEnterto move cursor into Message field/box, 9. type desired message (up to 256 characters), 10. pressEnterto move the cursor into the Options field, 11. using the right and left arrow keys, move the cursor to the appropriate option, 12. pressEnter. GCA 70-230 PC Attendants Console Users Guide 48 Using PC Attendants Specialized Features
—If you chooseSAVE, the system saves the current message for the selected station. If you repeat the procedure with another message for the same extension, the system would save that message as message 2 (up to 100 messages per station or until disk is full). —If you choosePRINT, the message will automatically be sent to the printer and be printed. When a message is printed, a “Message taken by” field prints at the end of the message, indicating the extension of the attendant station taking the message. You may type in the message, choosePRINT, and then exit without saving the message in order to conserve disk space. —If you chooseEDIT, the cursor would move to the beginning of the Take a Message window and allow you to change any part of the message you’ve entered. SelectingSAVEafter you’ve edited the message will save the edited version of the message. (Once you have saved a message, however, you cannot edit it.) —If you chooseERASE, the message you are viewing is erased from the system and disappears from the window. —If you chooseEXIT, the message you’ve entered will not be saved and the text message pop-up menu will reappear. EscHelp MuteHeadsetI.D. Split ParkBothRetrieveSerial ConfOverflowPage LineTA P Intercom NJI * 8 BHU & 7 VGY ^ 6 CFT % 5 XDR $ 4 ZSE # 3 AW @ 2 Q ! 1 Silent MKO ( 9 : : + = ? / _ - PickMessagePrint ScreenPause Scroll Lock Page Down Page Up Home Insert Delete EndHold A n s w e r Num Lock #* SysReq Volume DownVolume Up CtrlShift Ta b Shift Caps Lock Enter Backspace Ctrl AltAlt Break QZ GHI PRS OPERATOR ABC JKL TUVDEF MNO WXY Transfer R e l e a s e Num Caps Scroll Lock LockLock 1 4 7 02 5 83 6 9Next Screen 2nd Function Message key Enter key * 101 102 103 104 105 106 107 109 110111 113 114 115 116 117 118 119 120121 122 123 124 125 126 127 128 129 130131 132 133 134 135 136 137 138 139 140141 142 143 144 145 146 147 148 149 150151 152 153 154 156 157 158 159 160161 162 163 164 165 166 167 168 169 170171 172 173 174 175 176 177 178 179181 182 183 184 185 186 187 188 189 190191 192 193 194 195 196 197 198 199 200201 202 203 204 205 206 207 208 210211 212 213 214 215 216 217 218 219 220221 222 223 224 225 226 227 228 229 230231 232 233 234 235 236 237 238 239 240241 242 244 245 246 247 248 249 250251 252 253 254 255 256 257 258 259 260 Tue Feb 4 2:33 PM Line 3 RINGING ABC Inc., How may I help you?Description Status 1. WATS 1 2. Line 6 for Ms. Swartz 3. Line 8 for Mr. Bolden 4. Line 3 5. Ext. 243 Gay, J. 6. Ext. 155 Tutwiler, E. 7. Line 2 for Mr. Shifflett 8.HOLDING HOLDING* HOLDING RINGING RINGING RINGING PARK RCL 112 108 180 155 209 243 Current Call Pending Calls: 7 MUTE HEADSET OVERFLOW SILENT ALTERNATE NIGHT Parked Calls: 1 Enter Call Tag Ta k e a Message Pop-Up Window Options Field1. Telephoned 2. Please call 3. Called to see you 4. Wants to see you 5. Returned your call 6. Will call again 7. Urgent 8.() () () () () () () () [ Take a Message ] [ Message ] Time: To: Company: Ext: From: Company: Phone:1:29 PM Date: 4/10/92 105 SAVE PRINT EDIT ERASE EXIT ILLUS29 Speed-Dials Director y Options Programming Quit PC Attendants Console Users Guide GCA 70-230 Using PC Attendants Specialized Features 49
3.5.3 Viewing A Text Message (at the PC Attendant) The attendant may view all of the current messages for any station at any time. ·To view text messages for an extension, 1. position the cursor on the desired extension number in the intercom window (if you are not currently connected to that extension), 2. pressMessagekey (the message pop-up menu will appear), 3. move the cursor to select “View Text Message” (this menu option will not be accessible if no message is saved for that extension), 4. pressEnter. The first saved message appears on the screen (the field “Message X of Y” indicates the number of the message you are viewing and the total number of messages saved for that station). ·To view subsequent messages, 1. move the cursor to the Options field, 2. selectNEXT, 3. pressEnter. The second saved message will appear on the screen. Repeat the procedure to scroll forward through all messages saved for that extension. ·To review previous messages, pressPREV. The previously viewed message will reappear. Repeat the procedure to scroll backward through all messages saved for that extension. ·To print the message you are currently viewing, 1. move the cursor to the Options field, 2. selectPRINT, 3. pressEnter.The message is printed and remains saved until it is deleted. ·To delete a message you are currently viewing, 1. move the cursor to the Options field, 2. selectDELETE, 3. pressEnter.The message is deleted from the system. GCA 70-230 PC Attendants Console Users Guide 50 Using PC Attendants Specialized Features