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Comdial Dxp Plus Instructions Manual

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    							/M/66-123DXP Plus Programming lnsfrucfions
    12.4Route Tables (ARS)
    Description:The ARS feature interacts with the toll restriction feature. You must enter a number into the
    toll restriction table and assign a route table (l-32) to it before the system can perform ARS on
    the dialed number. The system will route only those numbers that you have both assigned a
    route number and entered on the toll restriction table.
    The route table entry specifies the following parameters:
    - over what line group the call will route,
    - whether the station is permitted to make a call on that group,
    - whether the dialed numbers must be modified to match that line group.
    If a dialed number is not matched by an entry in the toll restriction table, it is routed by routetable 32-the default route table. The system defaults table 32 to use line group 16 and it
    defaults line group 16 to use all lines. You must either remove all invalid lines from line group
    16 or make table 32 inactive if you do not need default routing.
    The entered numbers can be some of the same numbers that you enter as toll restriction numbers
    or other numbers that are in addition to them. Either way, you can enter a maximum of 
    400 toll
    restriction and/or ARS numbers. Each entered number can be up to 16 digits long and can be
    comprised of digits O-9 
    Plus the “match any” digit (@) if needed.
    NOTE: When the system accepts a number entry into the toll restriction table, it re-orders all of
    the table entries.The system places a 0 after all other digits in the entries. Also, it
    places a number with a leading I ahead 
    ofthe same number without a leading 1.
    Programming:To enter a number in the toll restriction table and assign a route table to it, proceed as follows,
    1 eMake a list of the numbers to be routed.
    2.Press CONTROL T for main menu.
    3.From main menu, select TOLL/ARS and press ENTER.
    4.From the toll restriction menu, select restriction tables and press ENTER.
    5.Select line number and press ENTER. (Press CONTROL and type IN for additional
    page of line numbers).
    6.Type ARS number entry. Entry can be up to 16 digits long and can
    include 
    @ as “‘match any” symbol.
    7.Press TAB key to place cursor at route table entry column.
    8.Type l-32 to choose route table and press ENTER.
    9.Repeat steps 5-8 for all required ARS numbers.
    10. When finished, press ESCAPE twice.
    11. Type y to accept changes, n to reject them, or r to resume editing and press ENTER to end.
    12-4 Aufomafic Route Selection Programming 
    						
    							DXP Plus Programming InstructionslMl66-123
    12.4.1Route Table Warning ToneDescription:
    You can arrange for the system to sound a warning tone in the user’s handset or station speaker
    if ARS routes a call on any route other than the least expensive, This tone indicates that the
    system has chosen a more expensive line group. If a station user hears this tone, he or she
    should hang up and try again later.Programming:
    To enable route select warning tone,’
    1.Press CONTROL T for main menu.
    2.From the main menu, select TOLL/ARS and press ENTER.
    3.From the TOLL/ARS menu, select route table and press ENTER.
    4.Type l-32 to select route table to be programmed and press ENTER.
    5.Type l-6 to select route number and press ENTER.
    7.Press TAB key to position cursor at route status column.
    8.Press SPACE BAR for feature value and press ENTER.
    9. Press ESCAPE.
    10. Repeat steps 5 through 9 for all six routes.
    11. When finished, press ESCAPE.
    12. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    13. Repeat steps 4-12 for all route tables.
    14. Press ESCAPE twice to return to main menu.
    Automatic Route Selection Programming 12-5 
    						
    							/M/66-123DXP Pius Programming Instructions
    12.4.2RoutesDescription:
    There are a total of 32 route tables that you can be program for the system. Each route table can
    contain up to 6 routes. Each of these routes convey the data listed as follows:
    - the line group to route the call over,- the access level of the route,
    - the modify digit table,- all costing information.
    Program the six routes from the least costly routing metbod to the most costly routing method.
    The costliness of the route is determined by the line group over which the call is routed. ARS
    will always try to select route 1 first, and then 2 through 6, when routing a call. If a station,
    through its class of service assignment, does not have a route access level high enough to allow
    it access the route selected by ARS, dialing is denied. If the route access level is high enough,
    ARS will route the call based on the routing information If the system cannot route the call
    over the line group that ARS first selects, ARS will try the next route of the route table. Once
    again the route access level is tested. This process is repeated, up to a maximum of 6 times. If
    the station has access to at least the first route, but is unable to dial out (because all lines are
    busy), it will receive a busy tone in the handset or speaker. The station can then camp-on the
    route so it will ring when a line in the route table becomes available.Programming:
    Assign line groups to routes as follows,
    1 e
     Form line groups and program them as described Secfiola 8.2.
    On a work sheet, note the line group for each route.
    2. Press CONTROL T for main menu.
    3. From the main menu, select 
    TOLLJARS and press ENTER.
    4. From 
    TOLL/ARS menu, select route tables and press ENTER.
    5. Type l-32 to select route table to be programmed and press ENTER.
    6. Type l-6 to select route and press ENTER.
    7. Type 1-16 to choose line and press ENTER.
    8. Press ESCAPE and repeat steps 6-8 for all six routes.
    10. Press ESCAPE twice.
    11. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    12. Repeat steps 5-l 1 for all 32 tables and press ENTER.
    13. Press ESCAPE twice to return to main menu.
    12-6 Automatic Route Selection Programming 
    						
    							DXP Plus Programming InstructionslMl66-123
    12.4.3Route Access Level
    Description:Each of the six routes of a route table require a route access level of 1 to 4.ARS uses this route
    access level to determine if the dialing station has access to dial out on the route. Each station,
    through its class of service, is also assigned a route access level of 1 to 4. Before the system
    accepts a dialed number, ARS compares the route access level entries. If the station route
    access level is greater than or equal to the route access level assigned to the route, the station is
    allowed to access the route. Otherwise, the system will not accept the dialed number, and
    sounds an error at the station’s speaker or handset. The route access level allows some stations
    to gain access to the more costly routes in a route table while denying it to others. Just as you
    program each route from least to most costly, you must also arrange the route access level to
    increase from a low level to a high level. This is necessary because once the system denies
    dialing because of the level, it 
    willnot try another route. The more costly the route is, the higher
    the access level needed to access it.
    Programming:To program the access level for the route,
    1.Press CONTROL T for main menu.
    2.From the main menu, select TOLL/ARS and press ENTER.
    3.From the TOLL/ARS menu, select route tables, press ENTER.
    4.Type l-32 to select route table to be programmed and press ENTER.
    5.Type l-6 to select route number and press ENTER.
    6.Press TAB key to position cursor at route access column.
    7.Type l-4 to choose access level and press ENTER.
    8.Press ESCAPE and repeat steps 5 through 8 for all six routes.
    9.When finished, press ESCAPE.
    10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    11. Press ESCAPE twice to return to main menu.
    To program the access level for the station class of service,
    1.Press CONTROL T for main menu.
    2.From the main menu, select stations and press ENTER.
    3.From the stations menu, select COS programming and press ENTER.
    4.Type class of service number (l-32) and press ENTER.
    5.From the COS programming menu, type item number for day route access
    and press ENTER.
    6.Press SPACE bar for feature setting.
    7.Press ENTER for night route access level, and press SPACE bar for feature setting.
    8.When finished, press ESCAPE twice.
    9.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    10. Repeat steps 4-8 for each COS or press ESCAPE to end.
    Automatic Route Selection Programming 12-7 
    						
    							12.4.4Modify Digit TableDescription:Each of the six routes in each route table has a modify digit table. This modify digit table
    details any modifications that the system needs to do to the user dialed number.This need for
    modification is determined by the type of lines that you include in the line group for the route.
    If a line group requires that the dialed number be in a specific format, you must set up an
    appropriate modify digit table.You must program the index number of this table into the
    specifications of the route that the line group is found.The sole purpose of the index number
    and the corresponding table are to modify the number dialed by the station user.Example
    Assume that a station dials l-202-222-3456 (Washington DC. area) Also, assume that the
    system has an FX line for the Washington DC. area and that this is the way that 
    ARS is going
    to route the call. Finally, assume that the route table route contains a modify digit table indexnumber that points to the following modify digit table:
    ADD 
    AMCKJNT = 0
    DIGITS TO ADD = n/a
    DELETE AMOUNT = 4This situation results in the system deleting l-202 (DELETE AMOUNT = 
    4), from the
    beginning of the number and adding 0 digits (ADD AMOUNT = 0). This modification allows
    the number 222-3456 to be dialed over the 
    FX line to Washington D.C.There are 16 modify digit tables in the system. Each modify digit table contains the following
    information:
    - numerical sequence of the digits to be added (valid digits are O-9 and the pause ,p, digit)
    in a digit string that can be up to 20 digits long,
    - number of digits to be deleted from the dialed number (this value can be from 0 to 10).NOTE: When ARS modifies the dialed number, 
    itfirst deletes from the beginning of the number
    and then adds to the beginning of the number.
    12-8 Automatic Route Selection Programming 
    						
    							DXP Plus Programming InstructionslM66-123Programming 
    Modifv Digit Tables
    Description:
    Use this procedure to program the modify digit table.
    Programming:1.Press CONTROL T for main menu.
    2.From the main menu, select TOLL/ARS and press ENTER.
    3.From the TOLL/ARS menu, select modify digit table and press ENTER.
    4.Type line number for modify digit table to be programmed and press ENTER.
    5.Press TAB key to position cursor at digits to delete column.
    6.Type &lo for number of digits to delete.
    7.Press TAB key to position cursor at digits to add column.
    8.Type digits to add (O-9, pause). A maximum of 20 digits can be entered.
    9.Press TAB key to position cursor for next modify digits table.
    10. Repeat steps 6-9 until all modify tables are entered and press ENTER.
    11. When finished, press ESCAPE twice.
    12. Type y to accept changes, n to reject them, or r to resume editing and press ENTER to end.
    13. Press ESCAPE to return to main menu.Assigning Modify Digit Table To Route
    Description:Use this procedure to assign modify digit tables to routes.
    Programming:1.Press CONTROL T for main menu.
    2.From the main menu, select TOLL/ARS and press ENTER.
    3.From the TOLL/ARS menu, select route table and press ENTER.
    4.Type l-32 to select route table to be programmed and press ENTER.
    5.Type l-6 to select route number and press ENTER.
    6.Press TAB key to position cursor at modify table column.
    7.Type 1-16 ENTER to choose modify digit table needed.
    8.Press ESCAPE and repeat steps 5 through 8 for all six routes.9. When finished, press ESCAPE.
    10. Type y to accept entries, n to reject them, or r to resume editing and press ENTER.
    12. Repeat steps 4-l 1 for all needed route tables or press ESCAPE to end.
    13. Press ESCAPE twice to return to main menu.Automatic Route Selection Programming 12-9 
    						
    							/M/66-123DXP Plus Programming hstrwctions12.5
    Costing lnforma tion (A RS)Description:Each route in every route table contains costing information. The costing information includes
    a surcharge, a first tier cost per minute, a second tier cost per minute, and the amount of time to
    cost the call at first tier cost before switching to the second tier cost.The surcharge is a dollars
    and cents value that the system adds to the total cost of a call. You can program both tier costs
    in one cent increments in the range of $0.0 through $99.99 per minute.
    Even if the system does not route a call through ARS, (for example, when a station user
    direct selects a line), the system will still access the costing information to cost the call.The system reports call costs as part of the SMDA report. Use Section 10.1 to set the SMDA
    costing parameters for this report.
    Programming:To program call costing,
    1. Press CONTROL T for main menu.
    2. From the main menu, select 
    TOLL/ARS and press ENTER.
    3. From the 
    TOLL/ARS menu, select route table and press ENTER.
    4. Type l-32 to select route table to be programmed and press ENTER.
    5. Type l-6 to select route number and press ENTER.
    6. Press TAB key to position cursor at surcharge column
    7. Type dollar and cents value ($nn.nn) of the surcharge.
    8. Press TAB key to position cursor to tier 1 cost column.
    9. Type tier 1 cost 
    ($nn.nn).10. Press TAB key to position cursor to tier 1 time column
    11. Press SPACE BAR to select desired time.
    12. Press TAB key to position cursor to tier 2 cost column.
    13. Type tier 2 cost ($nn.nn).14. Press ENTER to accept entries.
    15. Press ESCAPE.
    16. Repeat steps 5-15 for each route number. When finished, press ESCAPE.
    17. Type y to accept entries, n to reject them, or r to resume editing and press ENTER.
    18. Repeat steps 
    4-l 1 for each route table. When finished,
    press ESCAPE twice to return to main menu,
    12.5. ICall Cost Display (Display Of Costed Cal/s)Description:If you have arranged fcr the system to employ call costing, you can use this procedure to
    arrange for an LCD speakerphone to display the cost of a call made from that station
    Programming:1 
    e Press CONTROL T for main menu.
    2. From main menu, select stations and press ENTER.
    3. From stations menu, select COS programming and press ENTER.
    4. Type class of service number (l-32) and press ENTER.
    5. From COS programming menu, type item number for feature and press ENTER.
    6. Press SPACE bar for feature setting.
    7. When finished, press ESCAPE twice.
    8. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    9. Repeat steps 4-8 for each COS or press ESCAPE to end.
    12-10 Automatic Wowte Selection Programming 
    						
    							DXP Plus Programming InstructionslMl66-123
    12.5.2Cost Incoming
    Description:If you have arranged for the system to cost calls, you can arrange for it to also cost incoming
    calls on a per line basis. You can arrange for the costing to begin as soon as the call arrives in
    the system , begin after the user answers the call or begin after a programrned delay. 
    Plus, you
    can pick the call rate table that you want the system to use when it costs the call.
    Programming:1.Press CONTROL T for main menu.
    2.From the main menu, select lines and press ENTER.
    3.From the lines menu, select line programming.
    4.Type line port number (l-240) or name and press ENTER.
    5.From the line programming menu, type item number for feature and press ENTER.
    6.From cost incoming prompt, press SPACE bar for desired feature setting
    and press RETURN.
    7.From incoming cost delay prompt, press SPACE bar for desired feature setting
    and press ENTER.
    8.From incoming cost route prompt, type l-32 for desired route table.
    9.When finished, press ESCAPE twice.
    10.Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
    11. Repeat steps 4-8 for each line port or press ESCAPE to end.Automatic Route Selection Programming 
    12-11 
    						
    							lMi66-123DXP Plus Programming Instructions
    12.6Automatic Route Selection for Speed Dial Numbers
    Dlescriplion:You can arrange for the system to process the system speed dial, and any personal speed dial
    numbers, that you program for the users, through the automatic route selection (ARS) feature. If
    the users program their own personal speed dial numbers and you have enabled ARS processing
    of calls, they must prefix their personal speed dial numbers with the ARS preselect code.
    Instruct them to follow the procedure given here when they do this. See 
    Section 6.6 for speeddial programming.
    Programming:To arrange for the system to process the system speed dial numbers through the ARS feature.
    1.From system menu, select speed dial and press ENTER.
    2.From speed dial menu, type item number for desired speed dial number and press ENTER.
    3.Press TAB to place cursor in preselect column
    4.Press SPACE bar to choose ARS.
    5.Press TAB to place cursor in number column
    6.Type system speed dial number (max. 32 digits, P = pause, F = hookflash)
    and press ENTER.
    7.Repeat steps 5 through 8 for all desired system speed numbers.
    8.When finished, press ESCAPE twice.
    9.Type y to accept changes, n to reject them, or r to resume editing and press ENTER to end
    To arrange for the system to process each station’s personal speed dial numbers through the
    ARS feature.
    1 0From the stations menu, select button mapping and press ENTER.
    2.Type personal intercom number or previously assigned name for first station to be
    programmed and press ENTER. Button map with current assignment appears on screen.
    3.Type button code (Ll-L25,0-9) for button to be arranged for personal speed dial use and
    to be processed through ARS and press ENTER.
    4.Type SDIAL and press ENTER.
    (This action arranges the button as a personal speed dial button).
    5.Type a and press ENTER.
    (This action arranges for the speed dial number to be processed through the ARS).
    6.Type the speed dial number (max. 16 digits) and press ENTER.
    7.Repeat steps 3-6 for all desired personal speed dial numbers.
    8.Press ESCAPE and repeat steps 4-9 for all desired stations.
    9.When finished press ESCAPE to end.
    Instruct station users to program personal speed dial numbers per the following sequence when
    you have enabled ARS call routing for their use:
    1. Press INTERCOM,2. 
    Dial*% 1,
    3.Press speed dial button,
    4.Dial 9 for ARS (on LCD speakerphones, dial 9 when prompted to enter line),
    5.Dial personal speed dial number (max. 16 digits, HOLD = pause, TAP = hookflash),
    6.Press TRNS/CNF to store number,
    7.Repeat steps 3-6 for next button or press SPEAKER to end programming.
    12-12 Avfomatic Route Selection Programming 
    						
    							III
    Selecting System Printouts
    13
    (Printer Interface)
    Description:The system makes a wide variety of printout records available. Use this programming procedure
    to choose the user’s desired printout types and to direct the printouts to either the
    SMDABMDR data printer or the PC screen.
    Programming:1. Press CONTROL T for main menu.
    2. From main menu, select printouts and press ENTER.
    3. From printouts menu, select desired printout category and press ENTER.
    4. Type s for screen printout or p for hard copy printout through the 
    SMDA/SMDR data printer
    and press ENTER.NOTE: Press CONTROL C to stop a printout to the PC screen when
    necessary.This action will not stop printout to a data printer.
    5. When printout is finished, press any key to return to category menu and repeat
    steps 4 and 5 for next desired printout or press ESCAPE to return to printouts menu.
    6. Repeat steps 3-6 for next desired printout or press ESCAPE to end. 
    						
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