Comdial Dxp Plus Instructions Manual

							T
Tab/Next Screen key:Moves cursor to next screen or window.
Tap key:Retrieves the last call placed on hold, transferred, or parked in orbit.
Test busy:A feature (on the Options menu) that allows the attendant to determine the status of a line.
Tracker:The optional paging system that allows an attendant to send a message to a compatible pager.
Transfer:Transfers current call to another station.
V
Voice announce blocking:A telephone can be set to block voice calls sent to it over the speaker.
Volume keys:Control volume of ringer, handset and headset.
Z
Zone paging:Paging through the intercoms of some stations or departments in the system.
GCA70-230 PC Attendants Console Users Guide
72Glossary 
						

							Index
A
Alternate Attendant, Transferring Calls To An (3.13) 58
Answering And Directing Calls (2.5) 18
Answering Incoming Calls (2.5.1) 18
Arrow Keys (1.2.2) 3
B
BothFeature (Creating A Conference Between The PC
Attendant, The Current Call, And The Last Call
Placed On Hold (3.1) 45
C
Conference Calls, Creating (2.6.3) 25
Conferencing Calls, Parking (2.6.3) 25
Conference Calls, Transferring (2.6.3) 25
Current Call Window (2.2) 14
Cursor, Moving With Arrow Keys (1.2.2) 3
Cursor, Moving With Mouse (1.2.3) 3
D
Data Link Error (4.1.1) 67
Date and Time, Setting (2.8.2) 31
Dial By Name (3.4) 46
Direct Station Selection (DSS), Making A (3.4) 46
Directory, Creating and Editing (3.14) 60
Directory Menu (2.7) 26
Disconnecting From A Call (2.6.4) 25
DXP Not Responding (4.1.2) 68
E
Exit PC Attendant (2.7.1) 29
G
Getting Started (1.2) 2
Glossary (5) 69
H
Handling Recalling Hold Calls (2.5.3) 19
Handset Volume, Setting The (2.8.3) 32
Headset And Handset Operation, (3.2) 45
Headset Volume, Setting The (2.8.3) 32
Help, On-Line (1.3) 4
Help Index Window, Viewing The (1.3) 4
Holding Calls (2.5.2) 18
Hold Recalls (2.5.3) 19
I
I.D. (Tagging A Call For Future Identification) (3.3) 46
Intercom (Dial By Name Or Number) (3.4) 46
Intercom Calls, Making (2.6.1) 24
Intercom Name/Number Selection (2.1.3) 11
Intercom Status (2.1.2) 10
Intercom Status Window (2.1) 9
Intercom Window (2.1) 9
K
Key Identification (1.4) 6
Keyboard Knowing Your (1.4) 6
Keyboard Macros (2.8.7) 38
6
PC Attendants Console Users Guide GCA 70-230
Index73 
						

							L
Line Access Window (2.4) 16
Line Greetings, Creating (2.8.5) 35
Line Status Menu (2.4.1) 16
M
Making Calls (2.6) 24
Making Intercom Calls (2.6.1) 24
Making Outside Calls (2.6.2) 24
Menus, Pull-Down (2.7.1) 28
Message-Waiting Indicator, Sending A (3.5) 47
Mouse Operation (1.2.3) 3
Muting The PC Attendant (3.6) 52
N
Naming The Stations For The Directory (3.14) 60
Night Transfer Mode, Setting The (3.15) 62
O
On-Line Help (1.3) 4
Options Menu (2.7.1) 28
Outside Calls, Making (2.6.2) 24
Overflow (Transferring Calls To An
Overflow Attendant) (3.7) 54
P
Paging (3.8) 54
Paging Zones (3.8) 54
Park Orbits, Using (2.5.4) 20
Park Recalls, Handling (2.5.4) 20
Parked Calls, Retrieving (2.5.5) 20
Parking Calls (2.5.4) 20
PC Settings (3.16) 63
Pending Calls Window (2.3) 14
Picking A Call (3.9) 56
Programming Menu (2.8.1) 30
Pull-Down Menus, Exiting (2.7) 26
Pull-Down Menus, Using The (2.7) 26
Q
Quit Menu (2.7.1) 29
R
Reconnecting To A Hold Call (2.5.3) 19
Retrieving Parked Calls (2.5.5) 20
Ringer Volume, Setting The (2.8.3) 32
S
Screen Attributes (2.1.1) 9
Screen Saver, Setting The (3.16) 63
Screened Transfer (2.5.6) 21
Serial (Setting Up A Serial Transfer) (3.10) 56
Set Date And Time (2.8.2) 31
Set Volume (Programming Menu Option) (2.8.3) 32
Setting The System Parameters (2.8) 30
Silent (Silencing A Currently Ringing Call) (3.11) 57
SOHVA, Making A (3.17) 64
Speed-Dial Directory, Editing And Creating (2.8.4) 34
Speed Dialing (3.18) 65
Speed-Dials Menu (2.7.1) 28
Split (Alternating Between The Current Call And
The Last Call Placed On Hold (3.12) 57
Station Names,
Assigning Through The Directory (3.14) 60
Subdued Off-Hook Voice Announcement (3.17) 64
System Speed-Dial Directory,
Editing And Creating (2.8.4) 34
T
Tagging A Call (3.3) 46
Test Busy Feature (2.4.2) 17
Text Messaging (3.5.2) 48
Text Messaging, Viewing (3.5.3) 50
Time and Date, Setting (2.8.2) 31
Tracker, Using The Pager (2.5.7) 22
Tracker, Enabling (2.8.8) 40
Tracker, Programming Default Messages (2.8.9) 41
Tracker, Programming The Pager Numbers (2.8.10) 42
Transfer Recalls, Handling (2.5.6) 21
Transfer, Serial (3.10) 56
Transferring Calls (2.5.6) 21
Troubleshooting Guide (4) 67
GCA 70-230 PC Attendants Console Users Guide
74Index 
						

							U
Unscreened Transfer (2.5.6) 21
Unsupervised Conference Calls, Creating (2.6.3) 25
Using The Arrow Keys Or The Mouse
To Move The Cursor (1.2.2, 1.2.3) 3
Using The PC Attendant’s Specialized Features (3) 45
Using This Guide (1.1) 1
V
Volume, Setting The Headset, Handset,
Or Ringer (2.8.3) 32
PC Attendants Console Users Guide GCA 70-230
Index75 
						

							Installing And Programming The Tracker Paging System
On The DXP Plus Digital Communications System
1.0 Introducing The Tracker Paging System
The Tracker Paging System consists of a Tracker base station interfaced through the DXPPlusdigital
communications system to communicate with one or more Tracker pagers (personal pocket pagers) associated
with the system’s station ports. This option gives the system the capability to signal system station users when
they are away from their telephones that they have a waiting call. The system supports a maximum of 600 Tracker
pagers and four base stations. You can install a Tracker base station to a serial data port supplied by a
communications card installed in the DXPPlus. At sites that include a PC attendant position, you can connect the
Tracker base station directly to the PC attendant position computer. With this arrangement if a Tracker user has an
alphanumeric pager model, he or she can receive a short text message from the PC attendant position.
2.0 Installing The Tracker Paging System
Use the Tracker cable kit to interconnect the Tracker Paging System with the DXPPlusor the PC attendant
position. The cable kit includes the factory-wired items described in the following list:
·modular to EIA 25-pin adapter plug with male DB25 Connector,
·modular to EIA 25-pin adapter plug with female DB25 Connector,
·custom-wired six-position modular line jack (not required with PC attendant position installations),
·3-pair standard line cord.
When using the kit-supplied parts to make the system interconnections, be aware of the location parameter
detailed in the statement that follows:
·The maximum distance between the Tracker base station and the common equipment cabinet is limited to 50
feet regardless of which DXPPluscircuit board provides the communications card or where the PC attendant
position is located . Longer distances require the use of limited distance modems.
R
This manual has been developed by Comdial Corporation (the “Company”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change
without notice. While every effort has been made to eliminate errors, the Company disclaims liability for any difficulties arising from the interpretation of the information contained herein.
The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation, operation, or
maintenance. Should further information be desired, or should particular problems arise which are not covered sufficiently for the purchaser’s purposes, contact Comdial, Inside Sales Department,
Charlottesville, Virginia 22906.
Printed in U.S.A.IMI89–203.01
6/95 
						

							2.2 Installing A Tracker Base Station With The DXPPlus
1. Install the kit-supplied modular jack and wire it to any DXPPlusserial data port supplied by a
communications card. Use customer-supplied cabling for this wiring path.
CAUTION
You must use the kit-supplied modular jack as it provides
customized wiring necessary for proper equipment operation.
2. Select the kit-supplied, modular to EIA adapter with the male DB25 connector, and connect it to the 25-pin
serial data connector on the rear of the Tracker base station, and secure it with the thumbscrews provided.
3. Plug one end of the kit-supplied modular line cord into the modular to EIA adapter.
4. Plug the other end of the cord into the kit-supplied modular jack that you installed in step 1.
5. Connect the power supply output cable to the rear of the Tracker base station.
a. Plug the AC power cable from the power supply into a 120 VAC wall outlet.
b. Turn on the base station’s power switch.
6. Refer toSection 3for details, and make the necessary programming arrangements:
—program the system serial data port parameters,
Baud Rate 9600,
Data Bits 8,
Stop Bits 1,
Parity none,
Flow Control none,
—enable the Tracker Paging System,
—assign a pager number to a system intercom number,
—program the pager types,
—enable the pagers for operation.
Detailing The Kit-Supplied Modular To EIA Adapter For Tracker Base Station
1
2
3
4
5
6
7
8
9
10
11
12
1314
15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 25-Pin EIA
Male Connector
TRKR005Modular Jack
Pin 1 = No Connection
Pin 2 = Signal Ground
Pin 3 = Transmit Data
Pin 4 = Receive Data
Pin 5 = No Connection
Pin 6 = No ConnectionDB25 Connector
Pin 2 = Transmit Data
Pin 3 = Receive Data
Pin 7 = Signal Ground
Pin 8 = Carrier Detect
Pin 20 = Data Terminal Ready
Installing And Programming The Tracker Pager System IMI89–203
2–Tracker Paging System 
						

							Installing Tracker Paging SystemTo A Common Equipment Cabinet
IMI89–203 Installing And Programming The Tracker Pager System
Tracker Paging System–3 
						

							2.2 Installing A Tracker Base Station With The PC Attendant Position
1. Select the kit-supplied modular EIA adapter with the male DB25 connector, and connect it to the 25-pin serial
data connector on the rear of the Tracker base station, and secure the adapter with the thumbscrews provided.
2. Plug one end of the kit-supplied modular line cord into the adapter installed in step 1.
3. Select the kit-supplied modular to EIA adapter with the female DB25 connector, and connect it to the COM2,
25-pin, serial data connector on rear of the PC attendant position.
3. Plug the other end of the line cord into the adapter installed in step 3.
5. Connect the power supply output cable to the rear of the Tracker base station.
a. Plug the AC power cable from the power supply into a 120 VAC wall outlet.
b. Turn on the base station’s power switch.
6. Refer toSection 3for details, and make the necessary programming arrangements:
—program the system serial data port parameters,
Baud Rate 9600,
Data Bits 8,
Stop Bits 1,
Parity none,
Flow Control none,
—enable the Tracker Paging System,
—assign a pager number to a system intercom number,
—program the pager types,
—enable the pagers for operation.
Detailing The Kit-Supplied Modular To EIA Adapter For Tracker Base Station
1
2
3
4
5
6
7
8
9
10
11
12
1314
15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 25-Pin EIA
Male Connector
TRKR005Modular Jack
Pin 1 = No Connection
Pin 2 = Signal Ground
Pin 3 = Transmit Data
Pin 4 = Receive Data
Pin 5 = No Connection
Pin 6 = No ConnectionDB25 Connector
Pin 2 = Transmit Data
Pin 3 = Receive Data
Pin 7 = Signal Ground
Pin 8 = Carrier Detect
Pin 20 = Data Terminal Ready
Installing And Programming The Tracker Pager System IMI89–203
4–Tracker Paging System 
						

							Installing A Tracker Base Station To A PC Attendant
Position Using Kit-Supplied Modulat To EIA Adapter
1
2
3
4
5
6
7
8
9
10
11
12
13 14
15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 25-Pin EIA
Female Connector
TRKR011Modular Jack
Pin 1 = No Connection
Pin 2 = No Connection
Pin 3 = Transmit Data
Pin 4 = Receive Data
Pin 5 = Signal Ground
Pin 6 = No ConnectionDB25 Connector
Pin 2 = Transmit Data
Pin 3 = Receive Data
Pin 7 = Signal Ground
COM2 Serial Data Port
25-Pin D Connector Rear View of
Typical Personal
Computer (PC)
Kit-Supplied Modular
To EIA Adapter
With Female DB25
Connector
Power
On/Off
SwitchPower-In
JackON
OFF
POWERALARMEXTERNAL TRANSMITTER
TELEPHONE
EIA RS-232CANTENNA
Kit-supplied Modular
To EIA Adapter
With Male DB25 ConnectorKit-supplied
3-Pair Line Cord
Tracker
Power
Supply
120 VAC
Electrical Outlet
IMI89–203 Installing And Programming The Tracker Pager System
Tracker Paging System–5 
						

							3.0 Programming For The Tracker Paging System
There are three levels of programming associated with Tracker operation.
The system level, is done by the installer or system programmer when he or she performs the data base
programming. This programming level installs Tracker operating parameters and the pager-to-intercom
assignments that can only be changed by the system installer.
The PC attendant position level is done by an attendant from an installed PC attendant position. The PC attendant
position operates in one of two modes—local or system. In the local mode, the attendant assigns pagers to
intercoms and selects pager types. This programming is transparent to the DXPPlussystem and does not alter any
installer programming done at the system level. In the system mode, the PC attendant position monitor displays
all installer-programmed Tracker operating parameters and pager-to-intercom assignments.
The system manager level is done from the system programming station. The system manager dials codes to
enable or disable the Tracker Paging system.
3.1 Performing Tracker Paging System Programming
3.1.1 Programming Tracker Paging System Options
Description:Tracker Paging System options consist of selecting the serial port that you will use for connecting
the base station, enabling or disabling Tracker Paging System operation, and selecting PC
Attendant 1 through 4.
Programming:1. Press CONTROL T for main menu.
2. From main menu, select Peripherals and press ENTER.
3. From peripherals menu, select Tracker and press ENTER.
4. From Tracker menu, select Options and press ENTER.
5. Enter Tracker Paging System base station number (1 through 4) and press ENTER.
6. From tracker unit options menu, select the serial port where the Tracker base station will be
connected (1 through 18) and press ENTER.
7. Toggle the second field with the SPACE bar to enable/disable the Tracker Paging System
option and press ENTER.
8. Toggle the third field with the SPACE bar to select PC Attendant 1 through 4 (or none) and
press ENTER.
9. When finished, press ESCAPE twice.
10. Type y to accept changes, n to reject them, or r to resume editing and press ENTER.
11. Press ESCAPE to end.
NOTE: After you have enabled the Tracker paging system and saved your programming selections, the DXP Plus
system connects with the Tracker base station and displays the following message:
Initializing TRACKER unit, please wait...
If the Tracker base station is correctly installed and operational, the DXP Plus system then displays the
following message:
Installation complete, TRACKER is on line
If, however, the Tracker base station is not installed or fails to connect, the DXP Plus system displays the
following message:
Installation error, verify programming or installation
Installing And Programming The Tracker Pager System IMI89–203
6–Tracker Paging System