Comdial Dxp Plus Instructions Manual

							Moving The QuickQ Lines
Use the following steps to move ACD lines from one group to another group or from one line subgroup to another
line subgroup.
1.Sign into the technician access level and select the
system-setup option. Either press and hold the
ALTkey and press theYkey or highlight
system-setupand  press theENTERkey. The
system-setupoptions will open.
2.To select theQuickQ  line setup, press the arrow
key to highlightQuickQ line setupand press the
ENTERkey. TheACD line setupwindow will
open.
3.To select the ACD line that you wish to move,
press the ALT key to highlight the line,press the
arrow keys to highlight the line to be moved, and
press theENTERkey. Theedit QuickQ line setup
window will open (see Figure 5-8).
4.To move the selected line to a different group,
press theTABkey once to advance the highlight
to thegroupcolumn. Press the arrow keys to
change between the groups. Press theTABkey to
select the group required. Alternately, you can
press theENTERkey to display the list of the
groups, use the arrow keys to highlight the
required selection,. press theENTERkey, and
press theTABkey to select the group required.
5.To move the selected line to a different line
subgroup, press theTABkey once to advance thehighlight to thesubgroupcolumn. Press the arrow
keys to change between the subgroups. Press the
TABkey to select the subgroup required.
Alternately, you can press theENTERkey to
display the list of the subgroups, use the arrow
keys to highlight the required selection,. press the
ENTERkey, and press theTABkey to select the
line subgroup required.
6.To save the line programming select theup-date
option, press and hold theALTkey and then press
theUkey. Thesave changes to line?window will
open. HighlightYesin this window and press the
ENTERkey to save the line changes.
7.Press and hold theALTkey and then press theS
key save programming to the hard drive. Select
YES when thesave line setup?window opens.
NOTE: You cannot use this procedure to change the
line number.  To change a line number, delete
the line with the current number and then add
the line with a new line number. When you
make a change to the program, exit and
re-enter the QuickQ program. This action
makes the change affective.
IMI66–109, Section Five Setting Up The Personal Computer
5 – 8 Setting Up The Personal Computer 
						

							Programming TheQuickQ Voice Ports
The following steps allow you to program the voice port information thatQuickQrequires to control the voice
ports.
1.After you have opened the technician access level,
select thesystem-setupoption. Press and hold the
ALTkey and press theYkey or highlightsystem
set-upand press theENTERkey. The
system-setupoptions will open.
2.To select thevoice port configurationoption, press
the up or down arrow key to highlightvoice port
config., then press theENTERkey. Thevoice
port configuration window will open (see Figure
5-9).
3.Press theTABkey to highlight the box forvoice
port 01under thestationcolumn. Enter the
intercom number for the first voice port and press
theENTERkey. The highlight will now be under
thetypecolumn.
4.To change between thenot usedandvoiceoption,
press the up or down arrow key. Press theTAB,
key to select the option required. Alternately,press theENTERkey and thenot usedandvoice
options will appear. Use the up and down arrow
keys to highlight the selection required and press
theENTERkey. Press theTABkey to select the
option required.
NOTE: Not used disables the voice  port and voice
enables the voice port.
5.Use the TABkey to advance to the next voice port
to be set up. Repeat steps 4 and 5 as required.
6.After you have set up all the voice ports used in
QuickQ, save the programming. Press theALT
key and theSkey to save programming to the hard
drive. Thesave voice port configuration?window
will open with aYes Nooption.
7.Press theTABkey to select theyesoption or press
the left arrow key to highlightyesand press the
ENTERkey.
Figure 5-9. Viewing The Voice Port Configuration Window
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal Computer 5 – 9 
						

							Programming TheQuickQPrinter Information
Use the following steps to program the information required by QuickQ to allow it to print to the data printer.
1.After you have opened the technician access level,
select thesystem-setupoption. Hold down the
ALTkey and press theYkey or highlight the
system set-up and press theENTERkey. The
system-setupoptions will open.
2.To select theprinter setupoption, press the up or
down arrow key to highlight theprinter setup
option and press theENTERkey. Theprinter
setupwindow will open with the highlight under
theprinter typeselections. See Figure 5-10 for
details.
3.To select theprinter type, press the up or down
arrow keys to highlight required printer and press
theTABkey to select it.  The highlight will move
to theprinter portselections.
CAUTION
To ensure reliable printout results, only
use those data printers that the menu lists.
Data printers other than the ones listed on
the menu may not interface properly with
the
QuickQsoftware.
4.
To select theprinter port, press the up or down
arrow keys to highlight the required port and press
theTABkey to select it.  The highlight will move
back to theprinter typeselections.
5.To save the printer parameters, press and hold the
ALTkey and press theSkey. Thesave printer
configuration?window will open with aYes No
option.
6.To select theYesoption, either press theTABkey
or press the left arrow key to highlightYesand
press theENTERkey.
Figure 5-10. Viewing The Printer Setup Window.
IMI66–109, Section Five Setting Up The Personal Computer
5 – 10 Setting Up The Personal Computer 
						

							Programming The External Overflow Extensions
You can select up to four DXP personal or group intercom numbers to accept redirected unanswered calls. These
numbers must be intercom numbers that are not part of theQuickQACD group assignments. These overflow
extensions accept overflow calls from all 16 ACD groups. External overflow is associated with the inter group
overflow feature discussed in GCA70-271,System Manager’s Guide. That feature causes a call to overflow within
a group a maximum of four times. The forth overflow is to the extension numbers that you set with this external
overflow feature. With that, further call processing occurs outside theQuickQenvironment.
1.After you have opened thetechnician accesslevel,
use the arrow keys to highlight the
integration-setupoption, and press theENTER
key to select the feature.
2.The display highlights theexternal overflow
selection. Press theENTERkey to select the
feature.
3.To assign theoverflow extensions, press theTABkey to select the desired overflow extension, and
type the intercom number. Repeat this procedure
until you have entered all desired overflow
extensions.
4.To save the overflow extension parameters, press
and hold theALTkey and press theSkey. The
save overflow extension?window will open with
theYes Nooption.
Figure 5-11. Viewing The Overflow Extension Window
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal Computer 5 – 11 
						

							Detailing The QuickQ Batch Files
This section details several batch files that are crucial to QuickQ operation.
The contents of theCONFIG.SYSfile are shown in the following list.
DEVICE=C:\QEMM\DOSDATA.SYS
DEVICE=C:\QEMM386.SYS FRAME=NONE RAM NOEMS
DEVICE=C:\QEMM\DOS-UP.SYS @C:\QEMM\DOS-UP.DAT
DOS=HIGH
FILES=40
SHELL=C:\QEMM\LOADHI.COM /R:2 C:\DOS\COMMAND.COM C:\DOS\ /P
BUFFERS=40,0
BREAK=ON
The contents of theAUTOEXEC.BATfile with Close-Up software are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;C:\qemm;
loadhi c: \mouse\mouse
loadhi c:\closeup6\chostl comx combase=3e8 comirq=5 Noterm
cd\quickq
delay 120
IF ERRORLEVEL 1 GOTO EXIT
quickq
:EXIT
The contents of theAUTOEXEC.BATfile without Close-Up software are shown in the following list.
@echo off
prompt $p$g
PATH C: \DOS;C:\;C:\quickq;C:\qemm;
loadhi c: \mouse\mouse
REM loadhi c:\closeup6\chostl comx combase=3e8 comirq=5 Noterm
cd\quickq
delay 120
IF ERRORLEVEL 1 GOTO EXIT
quickq
:EXIT
IMI66–109, Section Five Setting Up The Personal Computer
5 – 12 Setting Up The Personal Computer 
						

							The contents of theQUICKQ.BATfile are shown in the following list:
@ECHO OFF
REM QuickQ program
:begin
acd /c2 /v
if errorlevel 2 goto data
if errorlevel 1 goto exit
scandisk c: /autofix /nosummary
datechk
if errorlevel 1 goto month1
goto month0
:month1
defrag c: /f
:month0
booting
goto begin
:data
echo Restoring data files.
copy a:*.dat
if exist *.bak del *.bak
goto begin
:exit
scandisk c: /autofix /nosummary
Setting Up The Personal Computer IMI66–109, Section Five
Setting Up The Personal Computer 5 – 13 
						

							Section 6
Reviewing The QuickQ DVA Components
This section provides information on the components within the Digital Voice Announcer (DVA).
Reviewing The DVA Chassis Components
The components shown in Figure 6-1 are the standard components within the chassis and, in most cases, you
would not be change them in the field.
DVA Motherboard
This is the system processing device. The
QuickQ
DVA’s task of playing and recording announcements
are controlled by the DVA motherboard. The
announcements are stored digitally on the DVA
motherboard in the Random Access Memory (RAM).
The program that controls the DVA resides in the
program chips on the motherboard.
IDE Controller
The IDE Controller Card is plugged into the DVA
motherboard.  This card provides the interface
between the DVA motherboard and the computer’sRS-232 serial communication link and also provides
the control on the Floppy Back-up.
Floppy Back Up
The floppy back up is used to store the digital
announcements on a 3 1/2 1.44 Megabyte (MB)
floppy disk in the case of a power failure to the DVA.
The DVA automatically restores messages from the
floppy disk upon power-up.
Power Supply
The power supply converts AC line voltage to DC. It
provides the proper voltage to the DVA motherboard
and floppy back up.
Voice Channel Cards
IDE Controller
RAM
Program
Chips
EO
Voice Channel ConnectorsVoice Channel Ribbon Cables
I/O Board
Power SupplyFloppy Back-up
DVA 25 Pair
Connector
Motherboard
I/O Channel
Connectors
Power Switch
Figure 6-1. Reviewing The QuickQ Digital Voice Announcer
Reviewing The QuickQ Components IMI66–109, Section 6
Reviewing The QuickQ DVA 6 – 1 
						

							Reviewing The Voice Channel Card
The voice channel card (Figure 6-2) is designed with
four digital recording and playback channels. Each
channel includes circuitry that directly interfaces with
a DXP digital station port. The DVA can hold a
maximum of four voice channel cards. Since each
voice channel card provides four voice channels, the
system capacity is a maximum of 16 voice channels.
The voice channel card connects to the I/O Board
through a voice channel ribbon cable. You must
connect all four voice channels to station ports from
the same DXP station board, and you must connect
them in sequence. This means that you can not skip a
channel. If you need to add or replace a voice channelcard, you must turn the power off while you make the
installation.
By changing the card select jumper J2 and J3 (Figure
6-3), you can select the different voice channels (see
Table 6-1 for details).
Example: If you set the jumpers for CARD 0, the first
of four voice channels becomes Voice Channel 1.
This corresponds to voice channel 1 on the I/O Board.
If you set the jumpers for CARD 2, the first of four
voice channels becomes Voice Channel 9 on the I/O
Board.
Card Card Select
JumperVoice
Channel
J2 J3
0001
002
003
004
1015
016
017
018
2109
1010
1011
1012
31113
1114
1115
1116
Table 6-1. Selecting The Voice Channel
IMI66–109, Section 6 Reviewing The QuickQ Components
6 – 2 Reviewing The QuickQ DVA 
						

							0      1 Card Select
Jumpers
1J2J3
Exploded Side View
Jumper
Strap
1
0 LSB
1
0 MSB
LED  Power
Indicator Voice Channel
Connector
QVCC
Figure 6-2. Reviewing The QuickQ Voice Channel Card
Reviewing The QuickQ Components IMI66–109, Section 6
Reviewing The QuickQ DVA 6 – 3 
						

							Reviewing The I/O Board
The I/O Board (Figure 6-3) provides both the I/O
interface from the voice channel cards to the DXP and
the RS-232 serial communication link to the computerthrough a male 50-pin connector.  There is lightning
surge protection built in the I/O board to protect the
DVA components.
QIOCSERIAL
AMPHENOL
CONNECTOR VOICE CHANNEL SERIAL
CONNECTOR
1
2
3 4
Figure 6-3. Reviewing The QuickQ I/O Board
IMI66–109, Section 6 Reviewing The QuickQ Components
6 – 4 Reviewing The QuickQ DVA