Comdial Dxp Plus Instructions Manual

							Understanding The System Components
The Telephone Switching System
QuickQis an add-on application, designed specifically
for Comdial DXP and DXPPlusdigital
communications systems. The DXP or DXPPlus
equipment performs the telephone call switching
functions
.
The Digital Voice Announcer
TheQuickQDigital Voice Announcer (DVA) is a
stand alone voice processing system designed to
directly interface with the DXP’s station ports. It
provides voice announcements, recording and
playback under the control of the Central Call
Processing unit. In a busy call center, when all agents
are busy, the DVA intercepts incoming calls and plays
out pre-recorded voice announcements.
The Central Call Processor
The Central Call Processor is the brain of theQuickQ.
It is a DOS-based, 486-type computer system that
controls and monitors call traffic throughout the
QuickQsystem with special-purpose software
programs. Refer to Section 2 for a detailed description
of the Central Call Processor hardware requirements.
The ACD Telephone
QuickQis a fully integrated ACD system for Comdial
digital telephones. For best results, use LCD
speakerphones for the ACD functions and operations.
Their two line display shows the call-processing
information and operator function prompts and their
three interactive buttons allow selections ofQuickQ
options and features.
IMI66–109, Section One Introducing The QuickQ System
1 – 4 Introducing The QuickQ System 
						

							Figure 1-1. Overviewing The QuickQ System
CAJS031A
QuickQ
Digital
Voice
Announcer
DXP
Digital
Communications
System
OO
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Digital LCD speakerphones
with interactive buttons
Central Call Processor
Central
Office
Lines
Station ports
Serial
Data
port
Serial Data port
Serial Data port
Introducing The QuickQ System IMI66–109, Section One
Introducing The QuickQ System 1 – 5 
						

							Section 2
Installing The QuickQ System
This section provides the basic hardware installation requirements for theQuickQDigital Voice Announcer
(DVA).
Reviewing The Installation Check List
Review this list ofQuickQSystem components, suggested additional supplies, and required tools and hardware.
QuickQ Package Contents
TheQuickQpackages (product codes ACDXPKA and
ACDXPKB) include the following items:
·Central Call Processor equipped as follows:
—DOS-based personal computer with DOS
operating system and 2 megabytes of memory,
—VGA color monitor,
—hard and floppy disk drives with appropriate
controller boards,
—bus mouse,
—101-key extended keyboard,
—memory manager software.
·OAI security key
·QuickQsoftware disks
·QuickQPROTECKEY,
—Navy Blue (ACDXPKA—software A),
—Gray (ACDXPKB—software B),
·QuickQliterature package
—GCA70-278 Agent’s User Guide
—GCA70-302 Supervisor’s User Guide
—GCA70-271 System Mamager’s Guide
—IMI66-109 Technical Manual
—GCA40-110 Warranty/Registration Card
When you order theQuickQpackage, you will also
need to make a separate order for the current DXP or
DXPPlussoftware and memory. Those product codes
are as follows:
·ACDXP–KIT for DXP
—DXP Software card
·ACPLS–KIT for DXPPlus
—DXPPlussoftware
—DXPPlusmemory board
·Installation cable kit
(product PK030-000) that includes the following
packaged assemblies:
Package Item Contents
PK030-001
ACD, Mod. Jack(1) Standard six-position
modular jack
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-002
ACD, DB25S(1) Standard six-position
modular jack
(1) Modular to 25-pin EIA
adapter with female DB25
connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-003
ACD, DB9S(1) Standard six-position
modular jack
(1) Modular to 9-pin EIA adapter
with female DB9 connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
DVA Package Contents
The DVA package (product code
ACDXP-DVA16-100) is separately available and
includes theQuickQDigital Voice Announcer (DVA).
The DVA package also includes a 66-type connector
block that is factory-connected to a 25-pair cable. The
cable is terminated with a 50-pin D connector that
mates with a connector on the DVA.
Installing The QuickQ System IMI66–109, Section Two
Installing The QuickQ System 2 – 1 
						

							Voice Card Package Contents
The DVA voice cards (product code ACDXP-VCC-4)
that you install in the DVA are also separately
available.
Additional Materials Required
You will need to supply the following items:
25-pair cable and 6-wire cable for house wiring,
66-type station connector block,
four or eight foot section of 3/4–inch thick plywood
backboard, four #8 x 3/4–inch wood screws,
AC power surge protector (recommended).
Tools And Hardware Required
·Fasteners—wood screws, toggle bolts, or -wall
anchors
·Screwdriver—to match fasteners
·Electric drill—if prepared holes are required
·Connecting tool—for fastening wires to a 66-type
connector block
·Crimping tool—for 623-type modular plugs
Mounting Considerations
Attach the DVA cabinet vertically to any sturdy, flat
surface or vertically rack-mounted if desired. Vertical
mounting promotes proper convection air current flow
for cooling purposes.
Because of the current listing requirements of UL
1459, the length of the AC line cord on the equipment
cabinet is a maximum length of five feet; therefore,
the cabinet must be located within four feet of a proper
electrical outlet. The equipment requires a dedicated
117VAC 15 AMP circuit, with a third-wire ground,
supplied to a standard electrical outlet (NEMA
5-15R).Be sure that the mounting location is secure, dry,
provides adequate ventilation, and is not exposed to
direct sunlight or a strong magnetic field. Be sure that
the temperature range of the location is within 32-122
degrees F (0-35 degrees C), and the relative humidity
is less than 90 percent non-condensing.
If the mounting surface is damp or if it is of a concrete
or masonry material, you must attach a backboard to
the mounting surface to be used for equipment
mounting. Suitable mounting backboards are
available commercially or you can construct one using
3/4-inch plywood cut to size.
IMI66–109, Section Two Installing The QuickQ System
2 – 2 Installing The QuickQ System 
						

							Mounting The Equipment
Typically, you should mount theQuickQDVA cabinet
near the DXP installation; however, you can locate the
DVA cabinet at a maximum distance of 1000 feet
from the DXP if you use #24 twisted-pair wiring. You
must locate the Central Call Processor (personal
computer) within 500 feet of the DXP and DVA
cabinets. If you exceed this distance, you must install
limited distance modems at either end of your cable
run.
1. Unpack and carefully inspect all equipment for
shipping damage. Notify the shipper immediately
of any damages found. Verify that the packages
contain all parts and accessories needed for proper
installation and operation.
2. If a backboard is required at the mounting location,
attach it securely to provide a stable mounting
surface for the equipment.
3. Hold the DVA cabinet against the mounting
surface, level it, and mark the location of the two
upper mounting holes.4. Drill holes in the mounting surface of a proper size
to accommodate the hardware being used.
If necessary, prepare these holes with inserts,
anchors or other attachment devices as dictated by
the type of mounting surface.
5. Insert the two top screws into the mounting surface
and tighten them to within approximately 3/16-inch
of the surface.
6. Hang the cabinet on the top screws using the
mounting holes located on the rear of the cabinet.
Note that these holes are elongated with an
enlargement at one end. This feature allows the
cabinet to snap down on the screws to secure the
mounting when the cabinet is hung on them.
7. Install the remaining two mounting screws through
the lower mounting holes in the DVA cabinet and
into the mounting surface.
8. Tighten all four screws into place.
9. Mount theQuickQ-supplied and wired 66-type
connector block near the DVA cabinet (typically
within 5 feet or less).
Installing The QuickQ System IMI66–109, Section Two
Installing The QuickQ System 2 – 3 
						

							Section 3
Wiring The QuickQ System
TheQuickQDigital Voice Announcer (DVA) includes one to four voice channel cards with each card providing four
voice ports. Before wiring, insure that there are sufficient DXP digital station ports available at a station connector
block to interface with the available DVA voice ports (maximum of 16 required).
CAUTION
You must connect all four voice ports from each voice channel card to station ports
from the same DXP station board or the QuickQ system will not function properly.
Wire the installed equipment using the PK030-000
installation cable kit. The cable kit includes the
separately-packaged, factory-wired items described in
the following list:
Package Item Contents
PK030-001
ACD, Mod. Jack(1) Standard six-position
modular jack
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-002
ACD, DB25S(1) Standard six-position
modular jack
(1) Modular to 25-pin EIA
adapter with female DB25
connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the other
PK030-003
ACD, DB9S(1) Standard six-position
modular jack
(1) Modular to 9-pin EIA adapter
with female DB9 connector
(1) Standard three-pair line
cord—six wires with the
standard roll in the pin out from
one end to the otherIn addition to the cable kit components, you need the
OAI protect key and theQuickQPROTECKEY that
are supplied in theQuickQpackage. These keys
unlock the software and allow theQuickQsystem to
operate through the DXP’s open architecture interface.
TheQuickQpackage also supplies a 66-type
connector block that is pre-wired to a 25-pair cable
and a 50-pin connector. The cable connector mates
with the connector located on the DVA cabinet.
You must supply the following components:
·25-pair cable and a 66-type station connector block
to interconnect the DXP and the DVA,
·6-wire cable to interconnect the DXP and the
personal computer.
Wiring The QuickQ System IMI66–109, Section Three
Wiring The QuickQ System 3 – 1 
						

							Connecting The Personal Computer To The DVA
1.Locate the kit-supplied modular jack that is
labeled LINK ASSEMBLY FROM PC TO
66-BLOCK, and mount it within seven feet of the
computer location. .
2.Select the kit-supplied modular to 9-pin EIA
adapter, connect it to the computer’s COM1 serial
data port, and secure the adapter with the screws
provided.
3.Use 6-wire cable to connect the modular jack that
you installed in step 1 with the QuickQ-supplied
66-type connector block.
4.Use a kit-supplied line cord to connect the
kit-supplied modular to 9-pin EIA adapter to the
jack you installed in step 1 per the following
house wiring table.
House Wiring Table
QuickQ 66-Type Connector
BlockKit-Supplied
Type 625A-6
Moduar Jack
Clip Terminal Terminal
NamePins
45 RXD 4
46 TXD 3
47 no connection 2
48 GND 5
49 DTR 1
50 DSR 6
QUICK004
1
2
3
4
5 6
7
8
91
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 9-Pin Female
EIA ConnectorDB9 Connector
Pin 1 = No Connection
Pin 2 = Receive Data
Pin 3 = Transmit Data
Pin 4 = Data Terminal Ready
Pin 5 = Signal Ground
Pin 6 = Data Set Ready
QuickQModular To 9-Pin EIA Adapter
Figure 3-1. Detailing The Kit-Supplied Modular To 9-Pin EIA Adapter
IMI66–109, Section Three Wiring The QuickQ System
3 – 2 Wiring The QuickQ System 
						

							QUICK001
COM1 Serial Data Port
9-Pin D Connector
Rear View of
Typical Personal
Computer (PC)
Kit-Supplied
Modular
to 9-pin
EIA adapter
QuickQ-
Supplied And
Punched-Down
25-Pair Cable
6-Wire Cable
House Wiring
Kit-Supplied
3-Pair Line Cord
64
53
2
1
Front View of Jack
Kit-Supplied Type 625A-6
Modular Jack (LINK ASSEMBLY
FROM PC TO 66-BLOCK)
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
501
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
45
46
48
49
50 Station 1
Station 1
Station 2
Station 2
Station 3
Station 3
Station 4
Station 4
Station 5
Station 5
Station 6
Station 6
Station 7
Station 7
Station 8
Station 8
Station 9
Station 9
Station 10
Station 10
Station 11
Station 11
Station 12
Station 12
Station 13
Station 13
Station 14
Station 14
Station 15
Station 15
Station 16
Station 16
RXD
TXD
GND
DTR
DSRB/W
W/B
O/W
W/O
G/W
W/G W/B
B/W
W/O
O/W
W/G
G/W
QuickQ-Supplied
Connector Block
QuickQ
Digital
Voice
Announcer
Clip TerminalTerminal Name Connector Block Modular
Jack Pins
4
45
3
46
2
47
5
48
1
49
6
50RXD
TXD
No Connection
GND
DTR
DSR
Figure 3-2. Connecting The Personal Computer To The DVA
Wiring The QuickQ System IMI66–109, Section Three
Wiring The QuickQ System 3 – 3 
						

							Connecting The Personal Computer To The DXP or DXP Plus
1. Locate a kit-supplied modular jack labeled LINK
ASSEMBLY FROM DXP TO 66-BLOCK FOR
PC, and mount it within seven feet of the DXP
cabinet.
2. Locate a kit-supplied modular jack labeled LINK
ASSEMBLY FROM PC TO 66-BLOCK FOR
OAI, and mount it within seven feet of the
personal computer.
3. Use 6-wire cable to connect the modular jacks that
you installed in steps 1 and 2 to the
QuickQ-supplied 66-type connector block per the
following house wiring table.
4. Connect the OAI Protect Key to the computer’s
COM2 serial data port 25-pin connector, and
secure the adapter with the screws provided.
5.Select the kit-supplied modular to 25-pin EIA
adapter , connect it to the OAI Protect Key, and
secure the adapter with the screws provided.
6. Using a kit-supplied line cord, connect the DXP’s
serial data port 1 to the modular jack you installed
in step one. If you are using the DXP–Plus, you
must connect the PC to a serial data port on a
communications card (for more information on
communications card installation, see IMI89–190).
7. Using a kit-supplied line cord, connect the
modular to 25-pin EIA adapter that you installed
in step 5 to the modular jack you installed in step
two.
8. Connect the QuickQ PROTECKEY to the
computer’s 25-pin parallel connector.
House Wiring Table
Link Assembly From
DXP To 66-Block For
PC Modular JackQuickQ-Supplied 66-Type Connector Block Link Assembly From
PC To 66-Block For
OAI Modular Jack
Pins Terminal
NameClip Terminal Clip Terminal Terminal
NamePins
4 W/B 37 37 B/W 3
3 B/W 38 38 W/B 4
2 W/O 39 39 O/W 5
5 O/W 40 40 W/O 2
QuickQModular To 25-Pin EIA Adapter
1
2
3
4
5
6
7
8
9
10
11
12
1314
15
16
17
18
19
20
21
22
23
24
25
1
2
3
4
5
6
Front View
of 6-Conductor
Modular Jack
Rear View
of 25-Pin EIA
Female ConnectorDB25 Connector
Pin 1 = Frame Ground
Pin 2 = Transmit Data
Pin 3 = Receive Data
Pin 4 = Request To Send
Pin 5 = Clear To Send
Pin 7 = Signal Ground
QUICK003
Figure 3-3. Detailing The Kit-Supplied Modular To 25-Pin EIA Adapter
IMI66–109, Section Three Wiring The QuickQ System
3 – 4 Wiring The QuickQ System 
						

							DXP021C
*Customer-supplied
9-pin to 25-pin
adapter (optional)
Serial Data
Port 9-pin
D Connector
Serial Data Port
25-pin D Connector
Rear View of
Typical Personal
Computer (PC)
Kit-Supplied
Modular
to 25-pin
EIA adapter
RS-232 Ports (Server End)
DSR (Data Set Ready) and DTR (Data Terminal Ready) are connected kit-supplied inside modular to 25-pin adapter.
RS-232 1
RS-232 2
1 = RTS
2 = CTS
3 = RD
4 = TD
5 = GND
6 = NC(Request To Send)
(Clear To Send)
(Receive Data)
(Transmit Data)
(Ground)
(No Connection)Software
Key
1
2
3
4
5
6
1
2
3
4
5
6
*
NOTE: When using the 9-pin connector,
install a 9- to 25-pin adapter between
connector and software key.*
Customer-Supplied
9- to 25-Pin Adapter
(Typical) 14
251
1
6
9
5
13
VIEW C
VIEW C
VIEW C
VIEW B
VIEW A
VIEW D
Standard 6-conductor
Line Cord
1 = NC
2 = GND
3 = RD
4 = TD
5 = RTS
6 = CTS1 = NC
2 = TD
3 = RD
4 = RTS
5 = CTS
6 = DSR
7 = GND
20 = DTR1 = NC
2 = RD
3 = TD
4 = DTR
5 = GND
6 = DSR
7 = RTS
8 = CTS
9 = NC *
*
*
1614
251
131
6
9
5
VIEW B
VIEW CVIEW D
Kit-supplied Modular to
25-pin Adapter
(Typical)14
251
13
1
2
3
4
5
6
DXP
RS232 Port 1 or 2
DXPPlus
RS232 on Comm. Card
Figure 3-4. Connecting The Personal Computer To The DXP
Wiring The QuickQ System IMI66–109, Section Three
Wiring The QuickQ System 3 – 5