Xerox WorkCentre 3045 Service Manual
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Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-77Error Troubleshooting USB Memory Write Error A memory error or USB memory write error occurred during a scan job. Applicable Error • 026-720: USB Memory Full • 026-721: USB Memory Write Error • 026-722: USB Memory Write Protect Error • 026-723: File Path Limit Error Initial Actions • Check that the USB Cable connected to the printer and the PC is securely connected. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-78 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Scan Communication Fail A communication error occurred during a scan job. Applicable Error • 026-750: Scan Communication Fail • 026-751: Scan Communication Fail • 026-752: Scan Communication Fail Initial Actions • Check that the USB Cable connected to the printer and the PC is securely connected. • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-79Error Troubleshooting SMB Error A SMB error is detected. Applicable Error • 031-521: SMB Login Error • 031-526: SMB Name Resolve Error • 031-530: SMB Path Error • 031-533: SMB File Make Error • 031-534: SMB Folder Make Error • 031-535: SMB Delete File Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-80 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting SMB Write Error A SMB error is detected. Applicable Error • 031-536: SMB Delete Folder Error • 031-537: SMB Disk Full Error • 031-556: SMB Write Error • 031-557: SMB File Duplication Error • 031-558: SMB Connect Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-81Error Troubleshooting SMB Connection Error A SMB connection error occurred. Applicable Error • 031-529: SMB Login Failed • 031-555: SMB Connect Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-82 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting FTP Connection Error A FTP connection error occurred. Applicable Error • 031-571: FTP Connect Error • 031-578: FTP Login Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-83Error Troubleshooting FTP Error A FTP link error is detected. Applicable Error • 031-574: FTP Name Resolve Error • 031-575: Scan Server Address Error • 031-576: FTP Server Not Found • 031-578: Scan Login Failed • 031-579: Scan FTP Path Error • 031-582: Scan File Make Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-84 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting FTP Error A FTP error is detected. Applicable Codes • 031-584 Scan Connect Error • 031-585 Scan DEL Command Error • 031-587 Scan RMD Command Error • 031-588 Scan Write Error • 031-589 Scan Disk Full Error • 031-594 Scan Type Command Error • 031-598 Scan APPE Command Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-85Error Troubleshooting Memory Error Applicable Codes • 033-503 Out of Memory • 033-513 Memory Full • 033-788 Communication Error Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.2.8 (3010/3040) ■IP Board, PL7.3.3 (3045) ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.
2-86 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Fa x E r r o r s Applicable Error • 033-517: Password Error • 033-518: Country is not Set • 033-519: Fax Function is not set correctly Initial Actions • Cycle printer power. • If the problem persists, use the following procedure. Tro u b l e s h o ot i n g Re fe re n c e Ta b l e Applicable Parts Wiring and Plug/Jack Map References ■IP Board, PL7.3.3 ■MCU Board, PL7.1.3 ■“Map 3 - IP Board” on page 7-8 ■“IP Board” on page 7-27 Troubleshooting Procedure Table Step Actions and Questions Yes No 1Reseat all connectors on the IP Board and the MCU Board. Does the error persist?Go to Step 2. Complete. 2Replace the IP Board (page 4-45). Does the error persist?Go to Step 3. Complete. 3Replace the MCU Board (page 4-43). Does the error persist?Contact your designated field support for assistance.Complete.