Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-27Error Troubleshooting
Scanner Test 2■ADF Motor -On
■ADF Motor -OffThis test checks the motor system for 
the ADF document handling.
All Test
■Start
■Processing
■Check OK or 
 ErrorThis test runs all ESS Diag tests except 
OP Panel, USB Host test, Lamp test, and 
the Scanner test. Test returns Check OK 
or failed test name.
IOT DiagTests for print engine components.
Sensor TestAt the start, 
L - 0 is displayed. 
When a sensor is 
turned On from Off, L 
changes to H and 
back to L while the 
counter increments.
Component TestsThese tests check whether the sensors 
operate normally. Press OK to run the 
selected test. Press Stop to exit the test. 
The display returns to the Service Mode 
menu.
NOTE  During the Sensor Test, no other 
diagnostic functions can be performed. 
The printer only accepts DI components 
and exit commands.
Te s t C o m p o n e n t
Exit Sensor Exit Sensor
Regi Sensor Registration Sensor
Interlock Switch Interlock Switch
 K CRU Toner Cartridge CRUM
Motor TestThese tests check operation of the electromechanical 
components. Press OK to run the selected test. Press Stop to 
exit the test. The display returns to the Service Mode menu.
NOTE  During the Motor Tests, no other diagnostic functions can be performed. 
The printer only accepts component and exit commands.
Component Tests
Te s t C o m p o n e n t
Main Motor (FULL)
Main Motor (SLOW)Main Drive Motor
Caution:  When checking the Main 
Motor, stop the test within 10 
seconds. Executing this test 
for 10 seconds or longer may 
damage the printer.
Feed Solenoid Feed Solenoid
Toner Motor Toner Motor
Caution:  When checking the toner 
motors, stop the test within 3 
seconds. Executing this test 
for 3 seconds or longer may 
cause damage to the printer.
DBAC ON
NOTE  The use of DBAC ON, DBDC ON, TR1+ ON, 
TR2+ ON, TR2- ON, CR ON, MOB LED ON, 
ADC LED ON, 24V ON, HV CLK ON is 
prohibited to avoid shock hazards since 
they are high-voltage outputs.
DBDC ON
TR1+ ON
TR2+ ON
TR2- ON
CR ON
MOB LED ON
ADC LED ON
24V ON
HV CLK ON
NVM SettingsEdits, saves, loads, and prints NVM information.
Te s tControl PanelTe s t  D e s c r i p t i o n 
						

							2-28 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Edit NVM■Ad0000=00000000*
■Please waitDisplays current NVM values. Use this 
to edit NVM values.
Caution:  Change NVM values only 
when directed to do so by a 
troubleshooting procedure.
Save NVM to 
ESSSave NVM
■Save NVM MCU -> 
ESS OK?
■Saved
■Please waitSaves the MCU Board NVM to the IP 
Board temporarily when the MCU 
needs to be replaced.
Print InfoProvides printer configurations and settings information.
Config Page
■Ready
■ProcessingPrints version information. The System 
Settings page contains:
■Optional Products Status
■Engine ROM Revision No.
■MCU NVM Revision No.
Print Settings
■Ready
■ProcessingPrints the configured settings.■Serial No.
■Tone Correction On/Off 
■Counter Type
■B/W Print Count
■To t a l  P r i n t  C o u n t
■B/W Backup Count
■Total Backup Count
■B/W Error Count
Installation SetProvides printer installation information.
Serial No.
■YXLxxxxxx
■YXMxxxxxx
■YXNxxxxxx
■YXRxxxxxxDisplays the 6 digit Serial Number. 
Pixel Counter
■K: nn.n Pixel count values. (Read only.)
Print Counter
■B/W Print
■To t a l  P r i n t
■B/W Backup
■To t a l  B a c k u p
■B/W ErrorDisplays the respective counter values 
in the master NVM and backup NVM. 
(Read only)
Clear All NVM
■OK?
■Processing
■InitializedClears all NVM.
Clear Job 
History
■OK?
■Processing
■InitializedDeletes job history data from NVM.
Te s t  P r i n tTest prints for troubleshooting the printer. 
The available test prints are found in the Test Print menu. For a description of 
these test pages, see “Test Prints” on page 5-38.
ParameterReads/writes the parameter values, errors, and life counter 
values stored in the printer.
NOTE  Print the parameter list using the Print function of Parameter Menu 
before changing the value of the registration.
RegiVa l u e
X Margin■-137 to 137  Adjusts registration in the feed 
direction. 
Y Margin 
■-3780 to 3780 Adjusts registration in the scan 
direction.
Te s tControl PanelTe s t  D e s c r i p t i o n 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-29Error Troubleshooting
FAX/Scanner Diagnostic Tests
Skew ■-630 to 630 Adjusts the skew so that the image is 
parallel with both sides of the paper.
Life
Counter NameVa l u e
These counter values 
are reference only. Do 
not use as the official 
value.
M/C Total PV30000
M/C FC PV-
DEVE 
Roundtime-
XERO 
Roundtime-
M/C DispTime-
LM/C Pixel -
M/C 
ColorEmptyBW-
M/C Custom 
Start-
M/C Custom End-
Wa ste  To n e r-
To n e r  P VStd.: 700/High:14000
To n e r  D i s p T i m e-
To n e r  T D C C-
To n e r  P i x e l-
PrintSelecting this menu item prints the parameter values and life 
counter values stored in the IOT.
Te s tControl PanelDescription
InformationTests FAX and Scanner components.
Scan CounterFB: 0x00000000
ADF: 0x00000000Displays the scan counter value. 
■FB: Platen scans
■ADF: ADF scans
Scanner Maintenance
White BalanceWhite Balance Reports the result of white balance 
which is performed while the printer 
powers up.
Registration 
Param.This function adjusts the registration 
parameters of the scanner.
Parameter Range Description
Regi ADF Lead -2.0 mm ~ 2.0 mm, 
in 0.1 mm StepsAdjusts Registration of the ADF 
leading edge.
Regi ADF Side -1.0 mm ~ 1.0 mm,
in 0.1 mm StepsAdjusts Registration of the ADF side 
edge.
Te s tControl PanelTe s t  D e s c r i p t i o n 
						

							2-30 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Regi FB Lead -2.0 mm ~ 2.0 mm,
in 0.1 mm StepAdjusts Registration of the flatbed 
leading edge.
Regi FB Side -1.0 mm ~ 1.0 mm,
in 0.1 mm StepsAdjusting Registration of the flatbed 
side edge.
Auto RegistrationReports the result of auto registration 
which is performed while the printer 
powers up.
IIT I/O Check
■FB Home Sensor
■ADF Scan Sensor
■ADF Document 
Sensor
■ADF Cover SensorTests the scanner sensors.
Scan Counter 
ClearThis function clears the flat bed and 
ADF counters.
ParameterValue Options
Pulse DialingEnable Pulse Dialing
NOTE  You can not select 
Pulse dialing at the Fax 
Setting Menu, only 
To n e  d i a l .
0:Disable
1:Enable
Pulse dial make/break 
ratio0: 30% / 70%, 1: 32% / 68%, 
2: 33% / 67%, 3: 36% / 64%, 
4: 38% / 62%, 5: 39% / 61%,
6: 40% / 60%, 7: 42%/ 58%
Enable 20 PPS DP
NOTE  You can not select 
Pulse 20PPS dialing at 
the Fax Setting Menu.
0:Disable, 1:Enable
DT M F  To n eDTMF high tone 
level (-dB)0: -3 dB, 1: -4 dB, 2: -5 dB, 3: -6 dB, 
4: -7 dB, 5: -8 dB, 6: -9 dB, 7: -10 dB
DTMF high/low level 
difference (dB)0: 0 dB, 1: -1 dB, 2: -2 dB, 3: -3 dB, 
4:- 4 dB, 5: -5 dB
DT M F  D i a l i n g  
Speed (ms)0: 70 ms, 1: 80 ms, 2: 85 ms,
3: 90 ms, 4: 95 ms, 5: 100 ms,
6: 105 ms, 7: 110 ms
Te s tControl PanelDescription 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-31Error Troubleshooting
Ring DetectionFreq Range @ On Period 
-- Upper Bound27~85 Hz
Freq Range @ On Period 
-- Lower Bound13~20 Hz
Minimum On time 0: 100 ms, 1: 110 ms, 2: 120 ms,
3: 130 ms, 4: 140 ms, 5: 150 ms,
6: 160 ms, 7: 170 ms, 8: 180 ms,
9: 190 ms, 10: 200 ms, 11: 210 ms,
12: 220 ms, 13: 230 ms, 14: 240 ms,
15: 250 ms
Off time 0: 500 ms, 1: 600 ms, 2: 700 ms,
3: 800 ms, 4: 900 ms, 5: 1000 ms,
6: 1100 ms, 7: 1200 ms, 8: 1300 ms,
9: 1400 ms, 10: 1500 ms, 11: 1600 
ms,
12: 1700 ms, 13: 1800 ms,
14: 1900 ms, 15: 2000 ms
Busy Tone 
DetectionEnable Busy Tone 
Detection0:Disable, 1:Enable
On duration (Max 
duration)0~80 (10 ms)
On duration (Min 
duration)0~30 (10 ms)
Off duration (Max 
duration)0~80 (10 ms)
Off duration (Min 
duration)0~30 (10 ms)
No. of cycle for busy 
condition0: 3, 1: 4, 2: 5, 3: 6
Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB, 3: 38 dB, 
4: 39 dB, 5: 40 dB, 6: 41 dB, 7: 42 dB, 
8: 43 dB, 9: 44 dB, 10: 45 dB, 
11: 46 dB, 12: 47 dB, 13: 48 dB, 
14: 49 dB, 15: 50 dB
TEL/FAX Power 
Threshold0: -22 dB, 1: -24 dB, 2: -26 dB, 3: -28 
dB,
4: -30 dB, 5: -32 dB, 6: -34 dB, 7: -36dB
Dial Tone 
DetectionEnable Dial Tone 
Detection0:Disable, 1:Enable
Validation time 6~30 (100 ms)
Power Threshold 0: 35 dB, 1: 36 dB, 2: 37 dB, 3: 38 dB, 
4: 39 dB, 5: 40 dB, 6: 41 dB, 7: 42 dB, 
8: 43 dB, 9: 44 dB, 10: 45 dB, 11: 
46 dB, 12: 47 dB, 13: 48 dB, 14: 49 dB, 
15: 50 dB
Te s tControl PanelDescription 
						

							2-32 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Call Progress 
To n e
Freq. FilterCall Progress Tone Freq. 
Filter0: 340Hz ~ 560Hz
1: 310Hz ~ 485Hz
2: 363Hz ~ 502Hz
3: 276Hz ~ 504Hz
4: 415Hz ~ 460Hz
5: 310Hz ~ 640Hz
6: 370Hz ~ 525Hz
RX PowerRx Call Detection Level 0: -36dB, 1: -37dB, 2: -38dB, 3: -39dB,
4: -40dB, 5: -41dB, 6: -42dB, 7: -43dB,
8: -44dB, 9: -45dB, 10: -46dB,
11: -47dB, 12: -48 dB
TX PowerTx Cable Equalizer 0: 0dB, 1: 2dB, 2: 4dB, 3: 6dB, 4: 8dB,
5: 10dB, 6: 11dB, 7: 12dB
Tx Signal Level 0: -3 dB, 1: -4 dB, 2: -5 dB, 3: -6 dB, 
4: -7 dB, 5: -8 dB, 6: -9 dB, 7: -10 dB, 
8: -11 dB, 9: -12 dB, 10: -13dB, 
11: -14 dB, 12: -15 dB, 13: -16 dB, 
14: -17 dB, 15: -18 dB
External Hook 
ThresholdHigh voltage High (20~40 V)
Medium voltage Medium (10~19 V)
Low voltage Low (5~9 V)
FAX Capability 
SettingBest Coding Capability 0: MH, 1: MR, 2: MMR, 3: JBIG
Backup Data
All ClearClears all of the backup data.
User & System 
ClearClears stored document data, address 
information, communication 
management data, the history. 
Initializes the system data.
System Data InitInitializes the system data.
CompleteExits diagnostics and returns to 
normal operation.
Te s tControl PanelDescription 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-33Error Troubleshooting
Service Diagnostic Test Procedures
Phaser 3010/3040 Sensor Test Procedures 
The CE Diagnostic software extends the functionality of the Printer Settings Utility 
by adding a Service Diagnostics selection. CE Dagnostics provide a way to test 
electromechanical components, display printer status, and provide NVRAM access. 
When a PC is available, use CE Dagnostic software tests to diagnose problems and 
isolate which component or sub assembly needs replacement.
Procedures for testing each sensor in the Phaser 3010/3040 using CE Diagnostics. 
•Exit Sensor
• Registration Sensor
• Rear Door Interlock Switch
• Toner Cartridge CRUM
s3040-113
Feed Solenoid Registration Sensor
Feed Roller
Exit SensorRear Door
Interlock 
						

							2-34 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Exit Sensor
1. Enter CE Diagnostics (page A-2).
2. Run the Exit Sensor test in the Digital Input drop down box.
3. Operate the actuator to check sensor function.
4. Confirm the display indicates the sensor functions correctly.
5. Press the Cancel button to stop the test.
s6000-143
Exit Sensor  Actuator
Paper
Paper 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-35Error Troubleshooting
Registration Sensor
1. Enter CE Diagnostics (page A-2).
2. Open the Rear Door.
3. Run the Registration Sensor test.
4. Operate the actuator to check sensor function.
5. Confirm the display indicates the sensor functions correctly.
6. Press the Cancel button to stop the test.
7. Close the Rear Door.
s3040-172
Registration Sensor  Actuator 
						

							2-36 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Error Troubleshooting
Rear Door Interlock
1. Enter CE Diagnostics (page A-2).
2. Run the Interlock Switch test .
3. Open and close the Rear Door to actuate the switch.
4. Confirm the display indicates the sensor functions correctly.
5. Press the Cancel button to stop the test.
6. Close the Rear Door. 
s3040-173