Xerox WorkCentre 3045 Service Manual

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-7Image Quality
Auger Mark 
Diagonal marks of non-uniform density in 
halftone areas.
a. The toner may be low. Change the Toner 
Cartridge.
b . Te s t  t h e  To n e r  M o t o r .
Skewed Images
a. Verify that the paper guides are set 
correctly.
b. Verify that the correct print media is being 
used.
Horizontal Streaks
The toner may be low. Change the Toner 
Cartridge.
s3040-121
Skew 2
Horizontal Stripes 
						

							3-8 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Print-Quality Troubleshooting
Print-Quality Defect Definitions
The following table lists the print-quality defect corrective procedure, their 
definition, and the page where each procedure is provided.
DefectDescriptionGo to
Light or Undertone 
PrintThe image density is too light in all colors. 3-9
Blank Print The entire image area is blank. 3-10
Black Print The entire image area is black. 3-11
Toner Smears Toner smears appear on the page. 3-12
Random Spots Spots of toner are randomly scattered on 
the page.3-13
Streaks Streaks appear on the page. 3-14
Pitched Color Dots Evenly spaced dots appear vertically in a 
line.3-15
Vertical Blank Lines There are faded or completely non-printed 
lines along the page.3-16
Ghosting There are faint, ghostly images appearing 
on the page.3-17
Background 
ContaminationThere is toner contamination on all or most 
of the page.3-18
Jagged Characters Characters have jagged or uneven edges. 3-19
Horizontal Band, 
Voids , o r Stre aksHorizontal density non-uniformity appears 
in halftone areas.3-20
Auger Mark Diagonal density no uniformity appears in 
halftone areas.3-21
Damaged Media The paper is wrinkled, folded, or worn-out. 3-22
Image Not Centered The image is not centered on the page. 3-24
Skew The image is not parallel with both sides of 
the paper.3-26
Unfused Image The toner is not completely fused. 3-28
Incorrect 
MagnificationThe image is distorted. 3-29
ADF Lines or Streaks Vertical lines or Streaks appear on copies. 3-30
Spots from ADF Spots appear on copies. 3-31 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-9Image Quality
Light or Undertone Print
The overall image density is too light in all colors.
Initial Actions
• Check that the media settings match the media in use.
• Check that the media is dry and in good condition.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Toner Motor, PL4.1.2
■HVPS, PL7.1.2
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure Table 
Step Actions and Questions Yes No
1Print a Test Print. 
The error persists.Go to Step 5. Go to Step 2.
2Scan the Test print.
The error persists.Go to Step 3. Complete.
3Reseat Scanner connections to the 
IP Board.
The error persists.Replace the 
Scanner 
(page 4-109), 
go to Step 4.Complete.
4Does the image print correctly? Complete. Go to Step 5. 
5Check the Toner Cartridge.
The Toner Cartridge is installed 
correctly.Go to Step 5. Replace the 
To n e r  
Cartridge.
6Te s t  t h e  To n e r  M o t o r .
The Toner Motor rotates. Go to Step 7. Replace the 
Toner Motor 
(page 4-37).
7Replace the Transfer Roller 
(page 4-10).
Does the error persist?Replace the 
HVPS 
(page 4-42).Complete.
Light or Undertone Print 
						

							3-10 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Blank Print
The entire image area is blank.
Initial Actions
• Check Toner Cartridge installation and condition.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■HVPS, PL7.1.2
■IP Board (3010/3040), PL7.2.8
■IP Board (3045), PL7.3.3
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Print a Test Print. 
The error persists.Go to Step 5. Go to Step 2.
2Scan the Test print.
The error persists.Go to Step 3. Complete.
3Reseat Scanner connections to the 
IP Board.
The error persists.Replace the 
Scanner 
(page 4-109), 
go to Step 4.Complete.
4Does the image print correctly? Complete. Go to Step 5. 
5Check the Toner Cartridge.
The Toner Cartridge is installed 
correctly.Go to Step 6. Replace the 
To n e r  
Cartridge.
6Replace the Transfer Roller 
(page 4-10).
The error persists.Replace the 
HVPS 
(page 4-42).Complete.
Blank Print  
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-11Image Quality
Black Print
Part of the image is black or the entire image is black.
Initial Actions
• Check the media path.
• Ensure there is no debris on the transfer path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■HVPS, PL7.1.2
■IP Board (3010/3040), PL7.2.8
■IP Board (3045), PL7.3.3
■Scanner Assembly (3045NI) 
PL8.1.1
■Scanner Assembly (3045B) PL8.2.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Print a Test Print. 
The error persists.Go to Step 5. Go to Step 2.
2Scan the Test print.
The error persists.Go to Step 3. Complete.
3Reseat Scanner connections to the 
IP Board.
The error persists.Replace the 
Scanner 
(page 4-109), 
go to Step 4.Complete.
4Does the image print correctly? Complete. Go to Step 5. 
5Replace the Transfer Roller 
(page 4-10).
The error persists.Replace the 
HVPS 
(page 4-42).Complete.
Black Print  
						

							3-12 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
To n e r  S m e a r s
There are faded or completely non-printed lines along the page in the direction of 
the paper travel from the leading edge to the trailing edge.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Check that the media settings match the media in use.
• Check that the media is dry and in good condition.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Fuser, PL5.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Reseat P/J18 on the MCU Board, 
and P/J201 on the LVPS.
Does the image print correctly?Complete. Go to Step 2.
2Replace the Fuser (page 4-38).
Does the image print correctly?Complete. Replace the 
Transfer Roller.
Smudges or Smears 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-13Image Quality
Random Spots
There are spots of toner randomly scattered across the page.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Ensure there is no debris on the media path.
• Print several blank pages to clean the media path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Fuser, PL5.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Check humidity.
The humidity is within specification.Go to Step 2. Advise 
customer.
2Print several blank pages to clean 
media path components.
The spots continue to appear.Go to Step 3. Complete.
3Examine prints for repeating 
patterns indicating a contaminated 
component.
The spot pattern repeats.Go to 
page 3-15.Go to Step 4.
4Replace the Transfer Roller 
(page 4-10).
The spots continue to appear.Replace the 
Fu se r 
(page 4-38).Complete.
Random Spots 
						

							3-14 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Streaks
Streaks appear on the output.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Check the paper transfer path.
• Ensure there is no debris on the transfer path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Fuser, PL5.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Clean the LED window and media 
path.
Does the image print correctly?Complete. Go to Step 2.
2Check the paper being used.
Is it approved paper?Go to Step 4. Load supported 
media, then go 
to Step 3.
3Does the image print correctly? Complete. Go to Step 4.
4Reseat and lock the Toner Cartridge.
Does the image print correctly?Complete. Go to Step 5.
5Replace the Transfer Roller 
(page 4-10).
Does the image print correctly?Complete. Replace the 
Fuser  
(page 4-38).
Vertical Blank Lines 
						

							Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 3-15Image Quality
Repeating Spots or Voids
There are recurring dots or voids on the page.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Check the paper transfer path.
• Ensure there is no debris on the transfer path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Fuser, PL5.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Measure the pitch.
Does the pitch match any shown in 
the Repeating Defects Table? See 
page 3-3.Replace the 
corresponding 
parts.Contact your 
designated 
field support for 
assistance.
Repeating Defects 
						

							3-16 Xerox  Internal  Use  Only Phaser 3010/3040/WorkCentre 3045 Service  Image Quality
Vertical Blank Lines
There are faded or completely non-printed lines along the page in the direction of 
the paper travel from the leading edge to the trailing edge.
Wa rn i n g
Allow the Fuser to cool before servicing the printer.
Initial Actions
• Ensure there is no debris on the media path.
Tro u b l e s h o ot i n g  Re fe re n c e Ta b l e
Applicable Parts Example Print
■Transfer Roller, PL1.1.11
■Fuser, PL5.1.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1Check media condition.
Is the media dry and approved for 
use?Go to Step 3. Replace with 
dry, approved 
media, then go 
to Step 3.
2Does the image print correctly? Complete. Go to Step 3.
3Replace the Transfer Roller 
(page 4-10).
Does the image print correctly?Complete. Go to Step 4.
4Replace the Fuser (page 4-38). Complete. Contact your 
designated 
field support for 
assistance.
Vertical Blank Lines