Xerox WorkCentre 3045 Service Manual
Have a look at the manual Xerox WorkCentre 3045 Service Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 228 Xerox manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-7Error Troubleshooting Servicing Instructions The service checklist below is an overview of the path a service technician should take when servicing the printer. Step 1: Identify the Problem 1. Verify the reported problem does exist. 2. Check for any error codes and write them down. 3. Print normal customer prints and service test prints. 4. Make note of any print-quality problems in the test prints. 5. Make note of any mechanical or electrical abnormalities present. 6. Make note of any unusual noise or smell coming from the printer. 7. View the System Error and Paper Jam Error on the Error History Report. 8. Verify the AC input power supply is within proper specifications by measuring the voltage at the electric outlet while the printer is running. Step 2: Inspect and Clean the Printer 1. Turn the printer power Off. 2. Disconnect the AC power cord from the wall outlet. 3. Verify the power cord is free from damage or short circuit and is connected properly. 4. Remove the Toner Cartridge. 5. Inspect the printer interior and remove any foreign matter such as paper clips, staples, pieces of paper, dust, or loose toner. 6. Do not use solvents or chemical cleaners to clean the printer interior. 7. Do not use any type of oil or lubricant on printer parts. 8. Use only an approved toner vacuum. 9. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent. 10.Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts. 11.If the Toner Cartridge is damaged, replace with new one. Step 3: Find the Cause of the Problem 1. Use the Error Messages and Codes and troubleshooting procedures to find the cause of the problem. 2. Use Service Diagnostics to check the printer and optional components. 3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points. 4. Take voltage readings as instructed in the appropriate troubleshooting procedure. Step 4: Correct the Problem 1. Use the Parts List to locate a part number. 2. Use the Disassembly procedures to replace the part. Step 5: Final Checkout Test the printer to be sure you have corrected the initial problem and there are no additional problems present.
2-8 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Error Messages and Troubleshooting Procedures Error messages generated by the printer’s operating system are the lead-in to the troubleshooting procedures that follow in subsequent pages. This section correlates the output of the printer’s diagnostic aids and provides the troubleshooting procedures to locate and correct the reported errors. Error Message Abbreviations Due to limited display space, some error messages include abbreviations. The most common abbreviations used throughout this chapter are listed here. Te r mDefinition ADC Automatic Density Control ASIC Application-Specific Integrated Circuit COMM Communication CRT Cartridge CRUM Customer Replaceable Unit Monitor ER/ERR Error ENV Environment FUNC Function IBT Transfer Belt KBlack MACaddress Media Access Control Address MCU Machine Control Unit NVM Non-Volatile Memory. Used instead of NVRAM. NVRAM Non-Volatile Random Access Memory PDL Page Description Language RAM Random Access Memory REGI Registration ROM Read Only Memory
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-9Error Troubleshooting Error History Report The Error History Report provides a list of error messages and codes relating to jams and system errors. The Error History page contains two types of history information. • System Fail History contains: Date, Time, Chain-Link code, and Error Information. • Paper Jam History contains: Date, Time, Chain-Link code and Paper Jam Type. Printing the Error History Report with the Printer Settings Utility 1. From the Start Menu, select Programs > Xerox Office Printing >Phaser 3010/3040 > Printer Settings Utility. 2. On the Printer Settings Report tab, select Information Pages. 3. Press the Error History button. The Error History Report is printed. Note If the Error History Report will not print due to printer failure, see “Phaser 3010/3040 Error Codes” on page 2-10. Printing the Error History Report at the Phaser 3045 Control Panel 1. At the Control Panel, press the System button. 2. Select Information Pages, press OK. 3. Press the Up or Down arrow button to find Error History. Press OK.
2-10 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting Phaser 3010/3040 Error Codes The Phaser 3010/3040 Error Message Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure. • The Code column lists the code associated with the error. • The Error Message column shows the error history message when the error occurs during normal operation. • The Error Description column describes the error. • The Go to column links to the troubleshooting procedure related to the error. Use this table to identify the proper procedure to correct the reported error. Phaser 3010/3040 Error Message Summary CodeError MessageError DescriptionGo to page 010 397 010-397 Restart Printer Contact Support If Message ReturnsFusing Failure Fusing temperature anomaly detected.2-56 016 315 016-315 Restart Printer Contact Support If Message ReturnsDRAM check failure DRAM check error occurredInstall new firmware. If the error persists, go to page 2-57. 016 317 016-317 Restart Printer Contact Support If Message ReturnsROM content invalid Invalid ROM content detected.Install new firmware. If the error persists, go to page 2-57. 016 501 016-501 Write Flash Error Contact Support If Message ReturnsWrite Flash Error Can not update application code in FLASHInstall new firmware. If the error persists, go to page 2-59. 016 502 016-502 Write Flash Error Contact Support If Message ReturnsWrite Flash Error Can not update parameters in FLASHInstall new firmware. If the error persists, go to page 2-59 016 718 016-718 Memory Full Job Failure Press OkMemory Over flow The current job exceeds memory capacity.Reduce print job size. If the error persists, go to page 2-61 016 719 016-719 Decode Error Job Failure Press Stop to CancelDecode error Decode error is detected.Try printing again. If the error persists, go to page 2-62 016 720 016-720 PDL Request Data Violation Press OkPDL Error The print data cannot be processed by PDLCheck USB or network cable connection. If the error persists, go to page 2-64.
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-11Error Troubleshooting 016 744 016-744 Format Error Invalid Data Press OkDownload Format Error Invalid code to be downloaded.Check USB or network cable connection. If the error persists, go to page 2-63. 016 745 Format Error Invalid Data Press OkDownload Format Error Invalid code to be downloaded.Check USB or network cable connection. If the error persists, go to page 2-63. 016 749 016-749 PJL Request Data Violation Press OkPJL Request Error Print data cannot be processed by PJLInstall the latest print driver. If the error persists, go to page 2-64 024 340 024-340 Restart Printer Contact Support If Message ReturnsMCU Firmware Error Try firmware download again. If the error persists, go to page 2-72. 024 360 024-360 Restart Printer Contact Support If Message ReturnsMCU Firmware DownLoad ErrorTr y f ir m w a re download again. If the error persists, go to page 2-73. 024 371 024-371 Restart Printer Contact Support If Message ReturnsMCU-ESS Communication Fail Communication fail between MCU and ESSInstall new firmware. If the error persists, go to page 2-74. 024 958 024-958 Paper Size Mismatch Load Paper then Press Ok XXXXX (or YYYYY)Paper Size Mismatch The size of paper in the Tray does not match the specified print size XXXXXX: Paper Size YYYYYY: Paper TypePlace designated paper in the Tray. If the error persists, go to page 2-75. 024 963 024-963 No Paper Load Paper then Press Ok XXXXX (or YYYYY)No Paper/Jam Tray has run out of paper, or Regi sensor is not turned ON within the specified time.Set to match Tray or remove the jam. If the error persists, go to page 2-76. 041 340 041-340 Restart Printer Contact Support If Message ReturnsNVM (read/write error detected.2-92 061 370 061-370 Restart Printer Contact Support If Message ReturnsLPH failure detected. 2-93 Phaser 3010/3040 Error Message Summary CodeError MessageError DescriptionGo to page
2-12 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 075 100 075-100 Paper Jam Jam at Feed Open Rear Cover and Remove PaperNo Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.Set to match Tray or remove the jam. If the error persists, go to page 2-96. 075 921 075-921 Insert Output to Tray Press Ok to Continue PrintingInsert Output to Tray The sheet on which to print an odd- numbered page has not been loaded in the Tray for manual duplex printing.Load a sheet in the Tray. If the error persists, go to page 2-97. 077 100 077-100 Paper Jam Jam at Feed Open Rear Cover and Remove PaperNo Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.Set to match Tray or remove the jam. If the error persists, go to page 2-98.. 077 104 077-104 Paper Jam Jam at Exit Open Rear Cover and Remove PaperRegi Jam The paper does not pass through the Regi Sensor on time.2-99 077 106 077-106 Paper Jam Jam at Exit Open Rear Cover and Remove PaperNo Paper/Jam Tray is out of paper, or Regi sensor is not turned ON within the specified time.Set to match Tray or remove the jam. If the error persists, go to page 2-100. 077 108 077-108 Paper Jam Jam at Exit Open Rear Cover and Remove PaperExit Jam The paper does not pass through the Exit Sensor on time.2-101 077 109 077-109 Paper Jam Jam at Exit Open Rear Cover and Remove PaperExit Jam The paper does not pass through the Exit Sensor on time.2-103 077 304 077-304 Close Rear CoverRear Cover Open 2-102 077 900 077-900 Paper Jam at Exit Open Rear Cover and Remove PaperPaper Remains at Exit Paper remains in Exit Sensor.2-104 077 901 Paper Jam at Exit Open Rear Cover and Remove PaperPaper Remain at Regi Sensor.2-103 091 402 091-402 Restart Printer Contact Support If Message ReturnsXero Near Life 2-105 Phaser 3010/3040 Error Message Summary CodeError MessageError DescriptionGo to page
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-13Error Troubleshooting 092 651 092-651 Restart Printer Contact Support If Message ReturnsCTD (ADC) sensor error2-106 092 661 092-661 Restart Printer Contact Support If Message ReturnsEnvironment Sensor Error The Environment Sensor detected a temperature anomaly2-107 093 426 093-426 Toner Cartridge is Close to LifeToner Cartridge Life Wa rn in g The Toner Cartridge is approaching the replacement timeInstall a new Toner Cartridge page 2-109. 093 926 093-926 CRUM ID Reseat Black CartridgeK CRUM ID Error An unsupported Toner Cartridge is detected.Install a supported Toner Cartridge. If the error persists, go to page 2-110. 093 933 093-933 Replace the toner cartridge or check the cartridge is correctly setToner Cartridge Life Over (K) The Toner Cartridge has reached the replacement time.Replace the Toner Cartridge with a new one page 2-108. 093 974 093-974 Insert Print Cart Insert Toner CartridgeToner Cartridge Detached The Toner Cartridge is not installed.2-110 116 314 116-314 Restart Printer Contact Support If Message ReturnsESS Network MAC Checksum Error Checksum error in MAC address.2-112 116 323 116-323 Restart Printer Contact Support If Message ReturnsChecksum error (Fax) Checksum error for Fa x p a ra m e t e r i s detected.2-112 116 325 116-325 Restart Printer Contact Support If Message ReturnsChecksum error (Other)2-112 116 326 116-326 Restart Printer Contact Support If Message ReturnsChecksum error for Scannr parameter is detected.2-112 116 335 116-335 Restart Printer Contact Support If Message ReturnChecksum error (Network) Checksum error for Network parameter is detected.2-112 Phaser 3010/3040 Error Message Summary CodeError MessageError DescriptionGo to page
2-14 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 116 355 116-355 Restart Printer Contact Support If Message ReturnESS Network Fatal Error. Error during the on- board network check.2-113 117 331 117-331 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 332 117-332 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 333 117-333 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 334 117-334 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 349 117-349 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 350 117-350 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 351 117-351 Restart Printer Contact Support If Message ReturnESS-related error 2-114 117 366 117-366 Restart Printer Contact Support If Message ReturnESS-related error 2-114 124 333 124-333 Restart Printer Contact Support If Message ReturnASIC Failure ASIC failure detected.2-115 191 310 191-310 Restart Printer Contact Support If Message ReturnXERO Life Over The Printer has reached the replacement time.2-117 Phaser 3010/3040 Error Message Summary CodeError MessageError DescriptionGo to page
Phaser 3010/3040/WorkCentre 3045 Service Xerox Internal Use Only 2-15Error Troubleshooting WorkCentre 3045 Error Codes The WorkCentre 3045 Error Message Summary table lists possible errors, along with the corresponding code, and page reference for the corrective procedure. • The Code column lists the code associated with the error. • The Error Message LCD column shows the message as it appears on the LCD when the error occurs during normal operation. • The Error Description column describes the error. • The Go to column links to the troubleshooting procedure related to the error. Use this table to identify the proper procedure to correct the reported error. WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to 005-121 Paper Jam 005-121 Open ADF Cover and Clear JamADF Jam 2-54 005-301 Cover Open 005-301 Remove paper then Close ADF CoverADF Cover Open 2-55 010-397 010-397 Code:xxxxxxxx Restart PrinterFuse r Er ro r 2-56 016-315 016-315 System Restart PrinterIP ROM Check (Main) Fail 2-57 016-317 016-317 Restart Printer Contact Support IfMessageReturnsIP ROM Check (Main) Fail 2-57 016-372 016-372 System Restart Printer Contact Support If Message ReturnsFa x M e m o r y A l l o c a t i o n E r r o r 2 - 5 8 016-501 Write Flash Error 016-501 System Contact Support If Message ReturnsWrite Flash Error 2-59 016-502 Write Flash Error 016-502 System Contact Support If Message ReturnsVerify Flash Error 2-59 016-503 016-504 016-506 016-507SMTP Error 016-50X Scan Job FailureE-mail Error 2-60
2-16 Xerox Internal Use Only Phaser 3010/3040/WorkCentre 3045 Service Error Troubleshooting 016-718 Memory Full 016-718 Printer Job too LargeOut of Memory 2-61 016-719 Decode Error 016-719 Printer Job FailureDecode Error 2-62 016-720 PDL Request 016-720 Printer Data ViolationPDL Error 2-64 016-744 Format Error 016-744 System Invalid DataChecksum Error 2-63 016-745 Format Error 016-745 System Invalid DataHeader Error 2-63 016-749 PJL Request 016-749 Printer Data ViolationPJL Request Error 2-64 016-764 Connect Fail 016-764 Scan Job FailureCan not connect to mail server fo r s en d in g m a i l out .2-65 016-766 SMTP Error 016-766 Scan Job FailureCan not transferring completely. 2-65 016-767 Address Error 016-767 Scan Job FailureRecipient address is invalid. 2-65 016-791 USB Memory was removed. 016-791 System Job FailureUSB Memory Removal Error 2-66 016-795 File Format Error 016-795 Printer Job FailureFile Format Error 2-66 016-797 File Read Error 016-797 Printer Job FailureFile Read Error 2-66 016-920 Wireless Error 016-920 System Setup FailWireless Setting Error Timeout Error2-67 016-930 016-931USB Host Error 016-930 System Unsupported Device Rem ove from USB PortUSB Host Error 2-68 016-981 Collate Full 016-981 Printer Job too LargeCollate Full 2-69 016-985 Mail Size Limits 016-985 Scan Job FailureMail Size Limits Error 2-70 WorkCentre 3045 Error Message Summary CodeError Message LCDError DescriptionGo to