Canon printer MAXIFY MB2320 User Manual

							•Select ON for  ECM RX  in Adv. communication settings  in Advanced FAX settings  under FAX
settings .
Advanced FAX settings
•
Contact the sender and ask the sender to check whether the machine is set to enable ECM transmission.
If the sender's or recipient's fax machine is not compatible with ECM, the fax will be sent/received without
automatic error correction.
•
Reduce the reception start speed on  RX start speed in Adv. communication settings  in Advanced
FAX settings  under FAX settings .
Advanced FAX settings
Check5
 Did you confirm the paper and print quality settings?
Print Results Not Satisfactory
Cannot Receive a Color Fax
Check Is ECM RX  set to OFF?
If  OFF  is select for  ECM RX in Adv. communication settings  in Advanced FAX settings  under FAX
settings , the machine cannot receive color faxes. The machine will disconnect the telephone line or receive
color faxes in black & white according to the setting of the sender's fax machine.
Set  ECM RX  to ON .
Advanced FAX settings
Errors Often Occur When You Receive a Fax
Check1
 Check the telephone line condition or the connection.
If the telephone line or connection is poor, reducing the reception start speed may correct the error. Reduce the reception start speed on  RX start speed in Adv. communication settings  in Advanced FAX
settings  under FAX settings .
Advanced FAX settings
Check2
 Is the sender's fax machine operating normally?
Contact the sender and ask the sender to check whether the fax machine is operating normally.
1001 
						

							Cannot Send a Fax Clearly
Check1 Is the document loaded correctly?
Remove the document, then reload it on the platen glass or in the ADF.
Loading Originals
Check2  Is the platen glass and/or the inner side of the document cover and/or the glass
of ADF dirty?
Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload thedocument.
Cleaning the Platen Glass and Document Cover
Note
•
If the glass of ADF is dirty, black streaks appear on the paper as shown below.
Check3  Is the image quality setting or the scan contrast setting suitable for the
document?
On the touch screen, select an image quality setting and a scan contrast setting that are suitable for the document.
Setting Items for Sending Faxes
Check4  Is the original document loaded with the wrong side facing upwards or
downwards?
When loading a document on the platen glass, the side to be scanned should be face down.When loading a document in the ADF, the side to be scanned should be face up.
Check5  Are you scanning thick or curled documents?
Thick or curled documents may not be sent as good quality faxes, because of a shadow or distortion caused when such documents are scanned.
When loading a document on the platen glass, press on the document cover with your hand when scanning.
1002 
						

							Telephone Problems
Cannot Dial
Telephone Disconnects During a Call
Cannot Dial
Check1 Is the telephone line cable connected correctly?
Check that the telephone line cable is connected correctly.
Basic Connection
Check2  Is the telephone line type of the machine or the external device set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
Telephone Disconnects During a Call
Check  Is the telephone line cable or the telephone (or a peripheral device such as an
external telephone, an answering machine, or a computer modem) connected correctly?
Check that the telephone line cable and the telephone (or a peripheral device such as an external telephone,
an answering machine, or a computer modem) are connected correctly.
Connecting the Telephone Line
1003 
						

							Problems with the Machine
The Machine Cannot Be Powered On
Cannot Connect to Computer with a USB Cable Properly
Cannot Communicate with the Machine with USB Connection
The Display on the Touch Screen Cannot Be Seen At All
An Unintended Language Is Displayed on the Touch Screen
Print Head Holder Does Not Move to the Position for Replacing
Printer Status Monitor Is Not Displayed
1004 
						

							The Machine Cannot Be Powered On
Check1 Press the  ON button.
Check2
 Make sure that the power plug is securely plugged into the power cord
connector of the machine, then turn it back on.
Check3  Unplug the machine from the power supply, then plug the machine back in and
turn the machine back on after leaving it for at least 2 minutes.
If the problem is not resolved, contact the service center.
1005 
						

							Cannot Connect to Computer with a USB Cable Properly
Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does
Not Work/"This device can perform faster" Message Is Displayed
If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower
speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning
speed may slow down due to communication speed.
Check  Check the following to make sure that your system environment supports Hi-
Speed USB connection.
•
Does the USB port on your computer support Hi-Speed USB connection?
•
Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the cable is no longer than around
10 feet / 3 meters.
•
Does the operating system of your computer support Hi-Speed USB connection?
Obtain and install the latest update for your computer.
•
Does the Hi-Speed USB driver operate properly?
Obtain the latest version of the Hi-Speed USB driver compatible with your hardware and reinstall it on
your computer.
Important
•
For details on Hi-Speed USB of your system environment, contact the manufacturer of your computer,
USB cable, or USB hub.
1006 
						

							Cannot Communicate with the Machine with USB Connection
Check1 Make sure that the machine is turned on.
Check2 Make sure that the USB cable is connected properly.
See 
Connecting the Machine to the Computer Using a USB Cable  to connect the USB cable properly.
Check3
 Do not start up IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure that  Enable bidirectional support  is selected in the Ports sheet of
the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
1007 
						

							The Display on the Touch Screen Cannot Be Seen At All
•
If the POWER lamp is off:
The machine is not powered on. Connect the power cord and press the  ON button.
•
If the POWER lamp is lit:
The touch screen may be in the screen-saver mode. Tap the touch screen.
1008 
						

							An Unintended Language Is Displayed on the Touch Screen
Select the language you want to be displayed according to the following procedure.
1.
Press the HOME button and wait for about 5 seconds.
2.
Flick the HOME screen, then tap  Setup .
Using the Operation Panel
3.
Tap  Device settings .
4.
Tap the fifth setting item from the top.
5.
Tap the language for the touch screen.
1009 
						

							Print Head Holder Does Not Move to the Position for Replacing
Important
•
The print head holder moves to the position for replacing only when an ink tank runs out of ink. If no ink
tanks run out of ink, the print head holder does not move even though you open the front cover.
Check1  Is the POWER  lamp off?
Check if the  POWER lamp is lit.
The print head holder will not move unless the power is on. If the  POWER lamp is off, close the front cover and
turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit, and then open the front cover again.
Check2  Is an error message displayed on the touch screen?
Close the front cover, follow the Support Code (error number) displayed in the error message to resolve the
error, and then reopen it. For details on how to resolve the error, refer to 
Support Code List .
Check3
 Has the front cover been left open for 60 minutes or longer?
If the front cover is left open for more than 60 minutes, the print head holder moves to the position to protect it to
prevent the print head from drying out. Close and reopen the front cover to return the print head holder to the
position for replacing.
1010