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Canon printer MAXIFY MB2320 User Manual

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    							Printer Status Monitor Is Not Displayed
    Check Is the printer status monitor enabled?
    Make sure that  Enable Status Monitor  is selected on the Option menu of the printer status monitor.
    1.
    Open the printer driver setup window.
    How to Open the Printer Driver Setup Window
    2.
    On the  Maintenance  sheet, click View Printer Status .
    3.
    Select Enable Status Monitor  on the Option menu if it is not selected.
    1011 
    						
    							Problems with Installation/Downloading
    Cannot Install the MP Drivers
    Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not
    Appear
    How to Update MP Drivers in Network Environment
    Uninstalling IJ Network Tool
    1012 
    						
    							Cannot Install the MP Drivers
    •
    If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:
    Start the installation following the procedure below.
    1.
    Select items as shown below.
    ◦
    In Windows 8.1 or Windows 8, select the  Explorer icon in Taskbar  on Desktop , then select
    Computer  from the list on the left.
    ◦
    In Windows 7 or Windows Vista, click  Start then  Computer .
    ◦
    In Windows Vista, click  Start then  Computer .
    ◦
    In Windows XP, click  Start then  My Computer .
    2.
    Double-click the  CD-ROM  icon on the displayed window.
    If the contents of the CD-ROM are displayed, double-click  MSETUP4.EXE.
    If you cannot install the MP Drivers with the Setup CD-ROM, install them from our website.
    Note
    •
    If the CD-ROM icon is not displayed, try the following:
    •
    Remove the CD-ROM from your computer, then insert it again.
    •
    Restart your computer.
    If the icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact the service center.
    1013 
    						
    							•If you are unable to proceed beyond the Printer Connection screen:
    Note
    •
    The printer is not detected. Check the connection. may be displayed depending on the
    computer you use.
    Check1  Make sure that the USB cable is securely plugged in to the machine and the
    computer.
    Check2  Follow the procedure below to connect the machine and the computer
    again.
    1.
    Turn the machine off.
    2.
    Unplug the USB cable from the machine and the computer, then connect it again.
    3.
    Turn the machine on.
    Check3  If you cannot resolve the problem, follow the procedure below to reinstall the
    MP Drivers.
    1.
    Click  Cancel .
    2.
    Click Start Over  on the Installation Failure  screen.
    3.
    Click Exit on the "MAXIFY XXX" screen (where "XXX" is your machine's name), then remove the CD-
    ROM.
    4.
    Turn the machine off.
    5.
    Restart the computer.
    6.
    Make sure that you have no application software running.
    7.
    Insert the CD-ROM again, then install the MP Drivers.
    1014 
    						
    							•In other cases:
    Reinstall the MP Drivers.
    If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then
    reinstall the MP Drivers.
    Deleting the Unnecessary MP Drivers
    If you reinstall the MP Drivers, install the MP Drivers with the Setup CD-ROM or install them from our
    website.
    Note
    •
    If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before
    reinstalling.
    1015 
    						
    							Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu
    Does Not Appear
    If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the
    following.
    Check1  Is Canon Easy-WebPrint EX  displayed on the Toolbars menu in the Internet
    Explorer's  View menu?
    If  Canon Easy-WebPrint EX  is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
    latest Easy-WebPrint EX onto your computer from our website.
    Note
    •
    If Easy-WebPrint EX is not installed on your computer, a message asking you to install it may be displayed
    on the notification area on the desktop. Click the message, then follow the instructions on the computer screen to install Easy-WebPrint EX.
    •
    While the installation or download Easy-WebPrint EX is in progress, it is necessary to access the Internet.
    Check2  Is Canon Easy-WebPrint EX  selected on the Toolbars menu in the Internet
    Explorer's  View menu?
    If  Canon Easy-WebPrint EX  is not selected, Easy-WebPrint EX is disabled. Select  Canon Easy-WebPrint EX
    to enable it.
    1016 
    						
    							How to Update MP Drivers in Network Environment
    Download the latest MP Drivers in advance.
    To obtain the latest MP Drivers, access our web site through the Internet and download the latest MP
    Drivers for your model.
    After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. When the
    connection method selection screen is displayed, select  Use the printer with wireless LAN connection or
    Use the printer with wired LAN connection  according to the connection method you use. The machine
    will be detected automatically in the network.
    After making sure that the machine is detected, install the MP Drivers following the on-screen instructions.
    Note
    •
    You can use the machine over a LAN without performing setup again.
    1017 
    						
    							Uninstalling IJ Network Tool
    Follow the procedure below to uninstall IJ Network Tool from your computer.
    Important
    •
    Even if IJ Network Tool is uninstalled, you can print and fax over network or scan from the computer.However, you cannot change the network settings over network.
    •
    Log into a user account with administrator privilege.
    1.
    Perform the procedure to uninstall IJ Network Tool.
    •
    In Windows 8.1 or Windows 8:
    1.
    Select  Control Panel  from the Settings charm on  Desktop > Programs  > Programs and
    Features .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Uninstall.
    If the  User Account Control  screen appears, click Continue.
    •
    In Windows 7 or Windows Vista:
    1.
    Click Start > Control Panel  > Programs  > Programs and Features .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Uninstall.
    If the  User Account Control  screen appears, click Continue.
    •
    In Windows XP:
    1.
    Click Start > Control Panel  > Add or Remove Programs .
    2.
    Select Canon IJ Network Tool  from the program list, then click  Remove.
    2.
    Click Yes when the confirmation message appears.
    When the message prompting you to restart your computer is displayed, click  OK to restart your
    computer.
    1018 
    						
    							About Errors/Messages Displayed
    If an Error Occurs
    A Message for Faxing Is Displayed on the Fax Standby Screen
    A Message Is Displayed
    1019 
    						
    							If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting
    message is displayed automatically. Take the appropriate action described in the message.
    When an error occurs, a Support Code (error number) is displayed on the computer screen or the touch
    screen.•
    When a Support Code and a message are displayed on the computer screen:
    •
    When a Support Code and a message are displayed on the touch screen:
    For details on how to resolve errors with Support Codes, refer to Support Code List .
    Note
    •
    You can confirm the actions against errors with Support Codes on your computer or on the touch
    screen by searching a Support Code.
    Click Here to Search
    For details on how to resolve errors without Support Codes, see 
    A Message Is Displayed .
    1020 
    						
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